Blog / Effective meetings

18. January 2019

Conference Call Etiquette

Remember that colleague who always interrupts others? Have you ever skipped lunch because you got stuck at a meeting waiting for a colleague who always shows up late? We have all been there.

5. December 2018

How to Improve Call Center Agent Performance

Contact centers rely on agents to provide great customer service with every interaction. Without productive agents, you risk losing clients, your reputation and revenue. To be successful, call centers need to boost agent performance. But how?

14. November 2018

Conference call tips

In the globalized world of business, conference calls with colleagues, clients or business partners have become increasingly common. Read our tips and find out how to avoid failure and make conference call like a pro.

17. October 2018

7 ways to make your team meetings effective

Why are team meetings important? When several people get together in a room, they can discuss ideas, solve problems, look for solutions, and so on. Each team member can share their views and visions, allowing the team to come to a successful conclusion or solution.

agents customer experience integrations sales business phone system cloud call call center call centre calling customer support connection with customers sales e-commerce monitoring metrics voip data effective meetings ip telephony 1-on-1 meeting gdpr