Kerri Garbis, President and Co-Founder of Ovation Communication, claims that we are losing half of our communication skills when we aren't meeting face-to-face. And he may very well be right. We have all been there. You prepare for a productive conference call, but there is that one colleague who constantly interrupts. Or you get stuck in a meeting because someone is always late. Read our 10 useful tips for better conference call etiquette.
Read moreContact centers rely on agents to provide great customer service with every interaction. Without productive agents, you risk losing clients, your reputation and revenue. To be successful, call centers need to boost agent performance. But how?
In the globalized world of business, conference calls with colleagues, clients or business partners have become increasingly common. Read our tips and find out how to avoid failure and make conference call like a pro.
