Blog / Metrics

27. June 2019

Factors influencing service quality in a call center

Call centers can be infamous for the quality of services they provide. To evaluate it, you need to take into consideration quite a few factors - and your client’s overall satisfaction ain’t the only one. 

9. May 2019

Call Center Calls

Depending on their size, call centers make dozens to thousands of calls every day to make sure that customers are happy. In the previous post, we covered the differences between two basic types of calls.

21. November 2018

How to Improve Call Center Metrics

Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look for details in data :) If you measure your call center performance, you are on the right path towards success and customer satisfaction.