Blog / Monitoring

21. May 2019

8 Myths About Call Centers: Debunked

Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.

8. March 2019

3 Types of CRM systems

No matter what you are selling, customer relationship management (CRM) is an essential part of success. CRM systems are a useful tool not just for large companies. If you are not sure which one to choose, check out our brief summary.

5. December 2018

How to Improve Call Center Agent Performance

Contact centers rely on agents to provide great customer service with every interaction. Without productive agents, you risk losing clients, your reputation and revenue. To be successful, call centers need to boost agent performance. But how?

21. November 2018

How to Improve Call Center Metrics

Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look for details in data :) If you measure your call center performance, you are on the right path towards success and customer satisfaction.

16. November 2018

How to improve call center performance

Call center operators are only humans and that is why they cannot consistently keep the same high-performance level. But the main idea and meaning behind every business is to be generating profit while providing great customer care.

22. June 2018

Improve your agent skills in 5 easy steps

Many companies have been placing more and more focus on boosting customer satisfaction. However, customer expectations on the quality of services have also been growing. Customer satisfaction influences loyalty and overall satisfaction with the company, its products and services.