As you know, dealing with unhappy or angry customers is a reality of any contact center employee, no matter what the company's sector and size.
Read moreTime is money, and call centers are no different in this matter. Learn how to reduce your costs and improve customer service at the same time!
Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.
No matter what you are selling, customer relationship management (CRM) is an essential part of success. CRM systems are a useful tool not just for large companies. If you are not sure which one to choose, check out our brief summary.
Contact centers rely on agents to provide great customer service with every interaction. Without productive agents, you risk losing clients, your reputation and revenue. To be successful, call centers need to boost agent performance. But how?
Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look for details in data :) If you measure your call center performance, you are on the right path towards success and customer satisfaction.
Call center operators are only humans and that is why they cannot consistently keep the same high-performance level. But the main idea and meaning behind every business is to be generating profit while providing great customer care.
Many companies have been placing more and more focus on boosting customer satisfaction. However, customer expectations on the quality of services have also been growing. Customer satisfaction influences loyalty and overall satisfaction with the company, its products and services.
