As you know, dealing with unhappy or angry customers is a reality of any contact center employee, no matter what the company's sector and size.
Read moreTime is money, and call centers are no different in this matter. Learn how to reduce your costs and improve customer service at the same time!
Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.
Without customers, there is no business. And without satisfied customers, there is no revenue. Customer relationship management (CRM) became an essential part of success. If you still hesitate, trust numbers: around 50 % of researched sales team members agreed that CRM systems significantly boosted their productivity. Are you unsure which one to choose? Our summary is here to help.
Contact centers rely on agents to provide great customer service with every interaction. Without productive agents, you risk losing clients, your reputation and revenue. To be successful, call centers need to boost agent performance. But how?
Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look for details in data :) If you measure your call center performance, you are on the right path towards success and customer satisfaction.
Call center operators are only human, they can’t maintain a high-performance level every second of every hour of every day. Businesses, on the other hand, are all about maximizing efficiency and generating profit, all while providing excellent customer support 24/7. So how can we bridge the gap?
Many companies have been placing more and more focus on boosting customer satisfaction. However, customer expectations on the quality of services have also been growing. Customer satisfaction influences loyalty and overall satisfaction with the company, its products and services.
