Time is money, and call centers are no different in this matter. Learn how to reduce your costs and improve customer service at the same time!
Read moreBusiness VoIP phone system is a powerful solution that takes advantage of the Internet (instead of a landline connection), to make and receive calls. It might not seem like much, but in reality, can bring your business a lot of benefits. Here’s all you need to know about a business VoIP phone system.
Customer expectations towards service continuously increase. Running a call center can be stressful. Fortunately, we have prepared a few tips that you can implement in your team today.
While running a business, you might want to use a tool which can support your business phone system, customer support, call center, and sales team. All of these can easily be boosted by the usage of a cloud-based solution.
Are you tired of boring and old-fashioned call centre software? Do you believe that your sales or customer support team could be more efficient and maintaining your phone solution doesn’t have to be a hassle?
VoIP can help you use standard internet connection to make free phone calls. But how it works is still confusing to some small business owners. Don’t worry, we will explore the basics in this post.
VoIP telephony reduces your business costs – it does not require any complex installation processes and maintenance and it allows you to make phone calls via the Internet from anywhere and using any device.
Traditional phone systems, such as landlines, mobile phones or smartphones, allow us to communicate at a distance. So does IP (Internet Protocol). Yet, instead of using regular analog transfer through a telephone line, voice is converted into digital information and delivered over the Internet. It allows you to make calls online, with no need for limiting hardware solutions.
Regardless of the size or industry of your business, our IP Cloud PBX is a contact center system for any company wishing to optimize costs and provide better customer support or lead targeted marketing campaigns.
