The world of call center solutions is wide and varied, and not all VoIP providers are created equal. So why not explore your options? In this article, we’ll compare 20 top-rated CloudTalk competitors.
 CloudTalk |
Why CloudTalk Is a Great VoIP Alternative for Businesses of Every Size |
|---|---|
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Pricing |
Starter: $25 user/month |
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Integrations |
35+ integrations, 12 CRMs |
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Features |
70+ |
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Automation |
Save up to 3 minutes on each call |
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Analytics |
Advanced reporting tools |
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Mobile App |
iOS & Android |
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International Numbers |
160+ |
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Call & Sound Quality |
The average latency is 23ms and the average jitter is 17.8 milliseconds |
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Customer Service |
Enjoy 24/7 support |
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Free Trial |
14 days |
Wondering whether the CloudTalk phone system is a good choice for your business? Wonder no more! Whether you are a small company with big ambitions, a mid-market achiever, or an established market leader, CloudTalk can fulfill all of your needs.
As a small business, you don’t necessarily need a complex call center solution with every possible bell and whistle.
If all you’re looking for is a streamlined experience that gets the job done at not too big of a cost, where should you look?
In its own words, LiveAgent is an “Effortless Help Desk Software”. It promises users an affordable and streamlined experience to personalize and add value to their customer support with features like the omnichannel inbox, real-time live chat, ticketing system, and more.
One of the first things potential customers will notice is LiveAgent’s free lifetime plan, which lets you take advantage of some of the tool’s features in a limited capacity for absolutely free. Furthermore, LiveAgent can be set up to manage multiple companies’ support at the same time, which is perfect for entrepreneurs running several businesses.
We’d be remiss not to mention LiveAgent’s multichannel support for Instagram, Facebook, Twitter, and Viber. The solution’s robust ticketing system, capable call center system, and variety of integrations are also worth looking out for.
For all its good, those looking for a more complex and customizable call center experience may be left wanting by LiveAgent. The solution lacks a few advanced features in other providers like CloudTalk, including click-to-call, smart dialers, skill-based routing, Call-Flow Designer, Automatic Call Distribution (ACD), etc.
Incidentally, CloudTalk has all of these.
Upon request.
LiveAgent deservedly earns its place as the best CloudTalk alternative for small businesses. Although its selection of VoIP features may be limited, it offers the bare necessities (and a little extra) that should satisfy most SMBs. Add to that the tool’s competitive price point, lifetime free plan, excellent ticketing, and multichannel support system, and you get a system well worth considering.
JustCall is a modern call center solution that provides all the basics for small businesses. MMS messaging; SMS automation; call tracking, recording and monitoring, and more.
JustCall stands out in auto and predictive dialing, telemarketing management, and apps for mobile and desktop.
JustCall hides some of the most critical VoIP features behind paywalls. The main offenders include call routing and voice transcriptions. Furthermore, its availability of local numbers is rather limited, offering only 70 as opposed to CloudTalk’s 160+.
Aircall is a calling software primarily targeted at small businesses. It offers a wide range of features and integrations and is available at several different pricing tiers.
AirCall excels in automation and offers a great variety of popular integrations, including Intercom, Pipedrive, and Zapier.
Aircall lacks some essential video calling features. Webinar hosting and screen-sharing capabilities are also severely limited on the platform.
Google Voice has been on the market since 2009. It offers both free and paid versions. The provider is best suited to small companies, but businesses of all sizes will no doubt find something to benefit from.
The free version of Google Voice offers unlimited calling within the US and Canada, which is ideal for companies with a domestic client base. Also notable is the provider’s call recording feature, which is available in every plan and is easy to set-up.
To use Google Voice, you need to have a US number. The platform also lacks many popular integrations (Slack, Zapier, etc.) and features (toll-free numbers, smart dialer, ACD, IVR, contact management, etc.).
3CX is a relatively basic PBX phone system for office-based teams, with simple features such as Live Chat and Call Recording.
3CX’s biggest strength is its affordability. It’s a bare-bones system that can get the job done for small teams who aren’t interested in the bells and whistles that come with most smart calling software.
3CX runs exclusively on Windows and Linux, meaning Mac users can’t use it. Furthermore, it lacks several popular integrations (Pipedrive, Zapier, etc.) and features, including automation and real-time transcriptions.
Dedicated Enterprise Plan: $330 for up to 4 simultaneous calls
CallHippo is a great VoIP solution for low-call-volume SMBs just starting out. The software is quick and easy to onboard — it takes new users only around 3 minutes to start making calls.
CallHippo is easy to set up, and has 24/7 live representative support, knowledge base management, and toll-free phone numbers for 50+ countries.
CallHippo lacks a number of core features, including free call recording in the lower tiers, ring groups, fax, PBX, and a variety of integrations.
Most people are at least somewhat familiar with Viber as a messaging app. But have you ever considered using it as the all-in-one communication tool it has the potential to be? Some entrepreneurs have, and consequently, implemented Viber as either another communication channel for their business or their entire call center software.
Viber doesn’t have much to offer in terms of advanced VoIP, but its basics are solid. The app, available on Android/iOS, Windows/Linux/Mac, and browsers, offers chat, group chat, media sharing, and voice and video calls. However, what it does have is the unique value proposition of easily deployable chatbots.
As mentioned, there’s a lot that Viber lacks in terms of comprehensive call center features. This applies to integrations, analytics, automation options (ACD, IVR, etc.), call routing, dialers, and many other features.
8×8 is an evergreen telephony solution focusing on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.
8×8 offers excellent solutions in terms of intelligent analytics for tracking large-scale business processes and comprehensive integrations with Salesforce, Slack, MS Teams, and more.
8×8’s main limitations include unlimited calls in the Express Plan, which are only available in the US and Canada. SMS is also only available in the US. Users need to own an office where they want a local number.
Finally, 8×8 doesn’t offer call tagging, call masking, or an open API, and some of the vital automation features like IVR, skill-based routing, callback, and call recording are only available in higher-tier plans.
As a mid-sized business, you’re likely looking for the golden middle road between price and VoIP system complexity. In this section, we’ll look at providers that can give you plenty of bang for your buck.
Our selection for mid-size businesses:
Twilio provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs. The solution suits both small and large businesses.
Twilio is a reliable solution with a large international customer base. It offers great call center tools such as an open API, click-to-call, call recording, and one free local number per plan. It also offers usage-based pricing, which can be an advantage for small to mid-sized businesses.
Twilio lacks collaboration tools, pre-built integrations, and a user-friendly interface. It’s held back by the fact that it’s an exclusively web-based platform.
While CloudTalk supports international voice calling in over 160 countries, Twilio only offers numbers in 56 countries. Twilio is also missing many call center features, including a power dialer, predictive dialer, preview dialer, caller monitoring, and caller ID.
Twilio is a popular and well-known solution for a reason. It offers flexibility, generous per-hour pricing for ad-hoc users, and an open API. While the solution offers many great features, they’re limited to on.
If you’re in the market for helpdesk software, you might have heard of Freshdesk. Perhaps you’re even already using it. You might not know that the company also offers a contact center. The question is, how does it stack up against its competitors?
Freshdesk’s contact center comes with many great VoIP features, including caller ID, call queues, power dialers, IVR, custom reporting, and more.
Despite its wide variety of features, Freshdesk does have some room for improvement. For example, its user interface and functionality aren’t very intuitive and could require a longer onboarding period. Furthermore, it still lacks several features a growing business needs, including SMS, fax-to-email, call masking, and 3rd party integrations, just to name a few.
BetterVoice sells itself as providing everything you need in a Business Class phone system. It promises its users a 5-minute set-up process with access to click-to-call, fax, call transcriptions, and more.
Out of BetterVoice’s offer of VoIP features and services, a few stand out. These include the platform’s ability to record calls and replay recordings from any associated device and free domestic number porting for existing users.
BetterVoice’s list of features misses a number of automations users may expect with their VoIP provider, including smart dialers, skill-based routing, IVR, ACD, and more.
NFON, a German-based company, combined cloud PBX functionalities with United Communications (UC) features to create its Cloudya smart business communication platform. The company promises a streamlined setup and an easy user experience with a wide variety of tools at your disposal.
NFON’s Cloudya solution comes with many of the most popular VoIP features users could hope for. Notable ones include queues and IVR, time-controlled call routing, voice encryption, and even fax and eFax.
Cloudya may offer a lot, but it doesn’t have it all. Its list of features lacks mention of any international or toll-free numbers, as well as intelligence-oriented features like analytics, agent-based reporting, call tagging, and more.
Kixie PowerCall is a Chrome-based advanced sales dialer, with an available contact center solution, which promises to fulfill all your call center needs with options available for inbound, outbound, support, and everything in between.
Kixie offers a good variety of VoIP features, some of which you may be hard-pressed to find anywhere else. These include click-to-text, live call boards, sales leaderboards, call disposition logging, and local presence dialer.
Kixie lacks many features that you may want to include in your call center operations. For example, conference calling, 24/7 live support, survey/poll management, and skill-based routing are all unavailable with Kixie.
Bria is a relatively new, but still noteworthy, softphone and call center software solution. It offers a limited but streamlined experience for those who are willing to settle for fewer features at a very affordable price point.
Bria’s unique value proposition lies in its focus on both external and internal communications. You can boost your team collaboration with features including its Team Voice and Video Service and Team Messaging and Presence.
Due to its streamlined approach, however, Bria lacks various features and integrations you may hope to see. These include click-to-call, power dialers, IVR, skill-based routing, call recording, advanced analytics, and many more.
Toky is call center software that promises to work the way you do. As such, it looks to accommodate the individual needs of your sales and support teams, as well as customers. And all that is available anywhere and anytime – be it on your desktop at the office or on the road on your phone.
Toky’s biggest benefits come in the form of its ease of use, as well as its comprehensive list of VoIP features. The software can be used across nearly all devices with apps for browsers, Windows, Mac, Android, iOS, etc. Other notable features include an IVR, a call button for your site, voicemail drop, and more.
There are not too many areas where Toky stumbles, but there are a few worth mentioning. The software only offers international numbers in 60 countries, while providers like CloudTalk offer 160+.
Toky also lacks some popular integrations (MS Dynamics 365, Shopify, Magento, etc.) and features like skill-based routing and conference calling.
Ringover is a business phone system that allows you to contact 110 countries via virtual phone and SMS messaging services. It’s easy to use — no expertise is needed to set up and access the software’s advanced features. Ringover works best with small and medium-sized businesses.
Ringover’s strengths include its wide coverage of 110 countries. The solution also helps reduce time-consuming manual logging by providing call activity automation and CRM data syncing.
While great for support teams, Ringover lacks several vital telemarketing features, including a predictive dialer, callback scheduling, and scripting. This makes the solution poor for cold calling and large business operations.
As an enterprise-level business, you don’t have to worry about money too much. Nevertheless, you want your investments to be worthwhile and the tools you use to be effective.
So, which providers should you consider?
When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to mind. It’s no wonder: the company has been on the market for over 20 years and has built quite a reputation for itself.
RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience, lead qualification tools, plus management, collaboration, and performance features.
The platform has excellent video conferencing capabilities. Users get tools like whiteboard, screen sharing, breakout rooms, and a seamless scheduling process. RingCentral also extensively supports team cooperation. The software offers a native task management system and integrates with collaboration software, such as Monday.com.
RingCentral offers real-time metrics, so users can monitor the quality of service and enhance team productivity. Voicemail transcriptions allow users to find all the information they need without having to always re-listen to old conversations.
There are unlimited inbound/outbound calls, business SMS, and international numbers from 100+ countries.
Despite all the positives, RingCentral lacks many essential tools that modern businesses require. Features like native sentiment analytics, Speech-to-Text transcription, smart dialers, or Skill-based routing are only included in its “Contact Center” plans and not in the “Business Phone System” plans. The same goes for some agent management features, like monitoring.
A Call recording tool and Toll-free numbers are only available as add-ons for an additional cost. Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. Lastly, RingCentral’s UI is also not very intuitive for new users.
RingCentral is a reliable solution and an established name in the VoIP market. It has great video conferencing and performance tracking capabilities, yet several essential features are limited.
8×8 is an evergreen telephony solution focusing on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.
8×8 offers excellent solutions in terms of intelligent analytics for tracking large-scale business processes and comprehensive integrations with Salesforce, Slack, MS Teams, and more.
8×8’s main limitations include unlimited calls in the Express Plan, which are only available in the US and Canada. SMS is also only available in the US. Users need to own an office where they want a local number.
Finally, 8×8 doesn’t offer call tagging, call masking, or an open API, and some of the vital automation features like IVR, skill-based routing, callback, and call recording are only available in higher-tier plans.
Gorgias is an e-commerce helpdesk focused on improving and automating business’ customer support operations.
Gorgias centralizes all your support tickets and couples them with customer profiles to allow you to deliver more personalized customer experiences. On top of that, it can automate repetitive tasks like answering commonly asked questions or closing and tracking support tickets.
One of Gorgias’ biggest downsides is that the service locks its automation, voice, and SMS features behind additional paywalls on top of your plan investment. It also misses several important VoIP features, including skill-based routing, ACD, Call-Flow Designer, Business Hours, and more.
Of course, CloudTalk is not perfect (precious few things in life are). Sometimes customers feel that some of CloudTalk’s features are hard to use or understand.
Examples of such feature include:
Luckily, with the CloudTalk Onboarding Portal, this doesn’t have to be a concern for you anymore.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 260 reviews
4.4/5 – 840 reviews
4.4/5 – 310 reviews
4.5/5 – 260 reviews
Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
Anticipate your clients’ unique needs and save up to 3 minutes on every call with an automated, reliable, and customizable customer experience. Leverage CloudTalk’s advanced IVR, skill-based routing, and call-back features to ensure you never leave your customers hanging (up) and that they’ll always reach the right agent to address their issues.
It can be easy for information, team members, and efficiency to be lost in the hustle and bustle of operations. Especially if your company consists of many moving parts, including different teams and tools.
With CloudTalk, you can say goodbye to communication silos, unite over 35 of the most popular tools (including 12 CRMs) in one environment and share key metrics easily via Analytics.
Tired of unreliable customer service and waiting endlessly for your issues to be resolved? Leave it to us. Assisting clients and providing near-instantaneous solutions is our top priority at CloudTalk.
Gain access to our team of support professionals available across several time zones, and rest easy knowing that when you reach out, there will be someone waiting on the other side with a smile for you.
In the fast-paced world of business, precious few people have time to sit through hours of onboarding, only to get lost the second they start using their new tool.
With CloudTalk, that won’t happen to you. Sign up in moments, set up in minutes, and start using our Call Center System immediately thanks to its intuitive design, clear user interface, and variety of available system languages.
CloudTalk is a user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs, or eCommerce to improve customer experiences and team performance.
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