{"id":326819,"date":"2026-03-27T19:04:22","date_gmt":"2026-03-27T17:04:22","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/?post_type=customer-stories&p=326819"},"modified":"2026-03-27T19:04:22","modified_gmt":"2026-03-27T17:04:22","slug":"dentakay","status":"publish","type":"customer-stories","link":"https:\/\/www.cloudtalk.io\/tr\/customer-stories\/dentakay\/","title":{"rendered":"8 Ayda \u00c7a\u011fr\u0131 Hacmini 2,5 Kat Art\u0131rmak: Dentakay, Ayl\u0131k \u00c7a\u011fr\u0131lar\u0131 Art\u0131rmak \u0130\u00e7in CloudTalk’\u0131n Power Dialer’\u0131n\u0131 Nas\u0131l Kulland\u0131?"},"content":{"rendered":"\n
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M\u00fc\u015fteri hikayesi<\/p>\n\n

Dentakay, Power Dialer ile 8 Ayda \u00c7a\u011fr\u0131 Hacmini 2,5 Kat Art\u0131rd\u0131<\/h1>\n\n

Di\u015f turizmi sekt\u00f6r\u00fcn\u00fcn lideri Dentakay, ayl\u0131k \u00e7a\u011fr\u0131 hacimlerini art\u0131rmak i\u00e7in CloudTalk’\u0131n amiral gemisi Power Dialer \u00f6zelli\u011fini se\u00e7ti. <\/p>\n\n\n

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Dentakay’\u0131n zorluklar\u0131n\u0131n \u00fcstesinden nas\u0131l geldi\u011fini anlamak i\u00e7in \u015firketin Veri Y\u00f6netimi Departman\u0131’n\u0131n \u00f6nemli bir \u00fcyesi olan Ahmed ile konu\u015ftuk.<\/p>\n\n\n

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Favori \u00f6zellikler<\/p>\n\n\n

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Power Dialer<\/p><\/div>\n<\/div>\n\n\n\n

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Analiz<\/p><\/div>\n<\/div>\n\n\n\n

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Kampanyalar<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

Sekt\u00f6r<\/p>\n\n

Sa\u011fl\u0131k hizmetleri<\/p><\/div><\/div>\n\n\n\n

Kullan\u0131m alan\u0131<\/p>\n\n

Sat\u0131\u015f<\/p><\/div><\/div>\n\n\n\n

Konum<\/p>\n\n

K\u00fcresel<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

Dentakay CloudTalk ile neler ba\u015fard\u0131?<\/h2>\n\n\n
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150<\/code>%<\/p>\n\n

Ayl\u0131k \u00e7a\u011fr\u0131 hacimlerinde art\u0131\u015f<\/p>\n\n\n

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+45<\/code> <\/p>\n\n

CloudTalk sayesinde eklenen temsilci<\/p>\n\n\n

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90<\/code>%<\/p>\n\n

temsilcilerin Power Dialer ile zaman kazanmas\u0131<\/p>\n\n\n

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Ba\u015flamaya haz\u0131r m\u0131s\u0131n\u0131z?<\/p>\n\n

Demo planlay\u0131n \u2192<\/a><\/p>\n\n\n

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Zorluk<\/h3>\n\n

Dentakay b\u00fcy\u00fcd\u00fck\u00e7e, mevcut VoIP sistemleri \u00e7a\u011fr\u0131 kalitesi ve ba\u011flant\u0131 konusunda sorunlar ya\u015fayarak kar\u0131\u015f\u0131k konu\u015fmalara ve m\u00fc\u015fteri gizlili\u011finin ihlaline yol a\u00e7t\u0131. Bu sorunlar, potansiyel m\u00fc\u015fteri y\u00f6netimini ve d\u00f6n\u00fc\u015f\u00fcm oranlar\u0131n\u0131 olumsuz etkiledi ve 120’den 165 temsilciye geni\u015flemesini destekleyecek daha g\u00fcvenilir bir ileti\u015fim sistemine ihtiya\u00e7 do\u011furdu. <\/p><\/div><\/div>\n<\/div>\n\n\n\n

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\u00c7\u00f6z\u00fcm<\/h3>\n\n

Kapsaml\u0131 bir de\u011ferlendirmenin ard\u0131ndan Dentakay, g\u00fc\u00e7l\u00fc \u00e7a\u011fr\u0131 kalitesi, Zoho CRM entegrasyonu ve Power Dialer gibi geli\u015fmi\u015f \u00f6zellikleri nedeniyle CloudTalk’u se\u00e7ti. CloudTalk h\u0131zla uyguland\u0131 ve temsilcilerin %90’\u0131 Power Dialer’\u0131 kullanmaya ba\u015flayarak \u00e7a\u011fr\u0131 verimlili\u011fini art\u0131rd\u0131 ve 8 ay i\u00e7inde \u00e7a\u011fr\u0131 hacmini 2,5 kat y\u00fckseltti. Sorunsuz Zoho CRM entegrasyonu da yard\u0131mc\u0131 oldu.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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Sonu\u00e7lar<\/h3>\n\n

CloudTalk’a ge\u00e7i\u015f, \u00e7a\u011fr\u0131 kalitesi ve operasyonel verimlilikte an\u0131nda iyile\u015fmeler sa\u011flad\u0131. Dentakay, operasyonlar\u0131n\u0131 ba\u015far\u0131yla \u00f6l\u00e7eklendirdi ve potansiyel m\u00fc\u015fteri y\u00f6netiminde, raporlama metriklerinde iyile\u015fme ve \u00e7a\u011fr\u0131 hacminde %150 art\u0131\u015f g\u00f6rd\u00fc. Geli\u015fmi\u015f raporlama yetenekleri daha derin bilgiler sa\u011flayarak sat\u0131\u015f ekibinin d\u00f6n\u00fc\u015f\u00fcm oranlar\u0131n\u0131 art\u0131rmas\u0131na olanak tan\u0131d\u0131.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Dentakay hakk\u0131nda<\/h3>\n\n

Dentakay, uluslararas\u0131 m\u00fc\u015fterilere y\u00fcksek kaliteli di\u015f tedavileri sunma konusunda uzmanla\u015fm\u0131\u015f, di\u015f turizmi sekt\u00f6r\u00fcn\u00fcn lider \u015firketidir. \u015eirket, g\u00fc\u00e7l\u00fc k\u00fcresel varl\u0131\u011f\u0131n\u0131 kullanarak uygun fiyatl\u0131 ancak birinci s\u0131n\u0131f di\u015f bak\u0131m\u0131 sa\u011flama taahh\u00fcd\u00fcyle tan\u0131nmaktad\u0131r.<\/p>\n\n

\u015eirket k\u00fcresel eri\u015fimini geni\u015flettik\u00e7e, m\u00fc\u015fteri etkile\u015fimlerini y\u00f6netme ve alametifarikas\u0131 haline gelen y\u00fcksek hizmet standartlar\u0131n\u0131 s\u00fcrd\u00fcrme konusunda artan zorluklarla kar\u015f\u0131la\u015ft\u0131. Dentakay’\u0131n bu zorluklar\u0131n \u00fcstesinden nas\u0131l geldi\u011fini anlamak i\u00e7in \u015firketin Veri Y\u00f6netimi Departman\u0131’n\u0131n \u00f6nemli bir \u00fcyesi olan Ahmed ile konu\u015ftuk.<\/p>\n\n

\u00d6l\u00e7eklenemeyen yaz\u0131l\u0131m d\u00f6n\u00fc\u015f\u00fcm oranlar\u0131n\u0131 d\u00fc\u015f\u00fcr\u00fcyordu<\/h3>\n\n

Dentakay b\u00fcy\u00fcd\u00fck\u00e7e, operasyonlar\u0131n\u0131n karma\u015f\u0131kl\u0131\u011f\u0131 da artt\u0131. \u015eirketin bir zamanlar yeterli olan mevcut VoIP sistemi, artan taleplerin a\u011f\u0131rl\u0131\u011f\u0131 alt\u0131nda t\u00f6kezlemeye ba\u015flad\u0131. Ahmed \u015f\u00f6yle a\u00e7\u0131klad\u0131:<\/p>\n\n

\u201c\u00c7a\u011fr\u0131 kalitesi ve ba\u011flant\u0131 sorunlar\u0131m\u0131z vard\u0131, bunlar bizim i\u00e7in b\u00fcy\u00fck s\u0131k\u0131nt\u0131lard\u0131. \u00c7a\u011fr\u0131lar bazen birbirine kar\u0131\u015fabiliyordu, yani temsilciler birbirlerinin konu\u015fmalar\u0131n\u0131 duyabiliyordu; bu sadece kafa kar\u0131\u015ft\u0131r\u0131c\u0131 olmakla kalm\u0131yor, ayn\u0131 zamanda m\u00fc\u015fteri gizlili\u011fini de tehlikeye at\u0131yordu.\u201d<\/p>

\"Quote<\/div>Ahmed A., Veri Y\u00f6netimi ve Raporlama Uzman\u0131<\/cite><\/div><\/div>\n\n

Bu sorunlar sadece rahats\u0131z edici de\u011fildi; i\u015fi do\u011frudan etkiliyordu. Sat\u0131\u015f ekibi potansiyel m\u00fc\u015fterileri etkili bir \u015fekilde y\u00f6netmekte zorlan\u0131yor, bu da ka\u00e7\u0131r\u0131lan f\u0131rsatlara ve d\u00fc\u015fen d\u00f6n\u00fc\u015f\u00fcm oranlar\u0131na yol a\u00e7\u0131yordu.<\/p>\n\n

\u201c\u00dcst d\u00fczey hizmet sunma yetene\u011fimiz zarar g\u00f6r\u00fcyordu ve daha g\u00fcvenilir bir ileti\u015fim sistemine ihtiyac\u0131m\u0131z oldu\u011funu biliyorduk.\u201d<\/p>

\"Quote<\/div>Ahmed A., Veri Y\u00f6netimi ve Raporlama Uzman\u0131<\/cite><\/div><\/div>\n\n

Operasyonlar\u0131n\u0131 120’den yakla\u015f\u0131k 165 temsilciye \u00f6l\u00e7eklendirme planlar\u0131yla, Dentakay’\u0131n b\u00fcy\u00fcmesini destekleyecek ve sorunsuz m\u00fc\u015fteri etkile\u015fimleri sa\u011flayacak bir \u00e7\u00f6z\u00fcme ihtiyac\u0131 oldu\u011fu a\u00e7\u0131k\u00e7a ortaya \u00e7\u0131kt\u0131.<\/p>\n\n

H\u0131zl\u0131 b\u00fcy\u00fcmeyi destekleyen yeni bir arama yaz\u0131l\u0131m\u0131 aray\u0131\u015f\u0131<\/h3>\n\n

Bir \u00e7\u00f6z\u00fcm bulmaya kararl\u0131 olan Dentakay, yeni VoIP sa\u011flay\u0131c\u0131lar\u0131n\u0131 de\u011ferlendirmeye ba\u015flad\u0131. Ekip ihtiya\u00e7lar\u0131na uygun do\u011fru \u00e7\u00f6z\u00fcm\u00fc bulmaya kararl\u0131 oldu\u011fundan, aray\u0131\u015f titizlikle ve birka\u00e7 ay s\u00fcrd\u00fc. <\/p>\n\n

Ahmed s\u00fcreci \u015f\u00f6yle a\u00e7\u0131klad\u0131:<\/p>\n\n

\u201c\u00d6zellikle ba\u011flant\u0131 ve CRM entegrasyonu a\u00e7\u0131s\u0131ndan belirli ihtiya\u00e7lar\u0131m\u0131z\u0131 kar\u015f\u0131layabilecek bir \u015fey ar\u0131yorduk. Do\u011fru \u00e7\u00f6z\u00fcm\u00fc bulmam\u0131z gerekti\u011fi i\u00e7in farkl\u0131 se\u00e7enekleri de\u011ferlendirerek \u00f6nemli miktarda zaman harcad\u0131k.\u201d<\/p>

\"Quote<\/div>Ahmed A., Veri Y\u00f6netimi ve Raporlama Uzman\u0131<\/cite><\/div><\/div>\n\n

Se\u00e7enekleri de\u011ferlendirdikten sonra CloudTalk, \u00f6ne \u00e7\u0131kan bir tercih olarak ortaya \u00e7\u0131kt\u0131. G\u00fc\u00e7l\u00fc \u00e7a\u011fr\u0131 kalitesi, sorunsuz Zoho CRM entegrasyonu ve Power Dialer gibi geli\u015fmi\u015f \u00f6zellikleri onu ideal bir \u00e7\u00f6z\u00fcm haline getirdi. CloudTalk, Dentakay’\u0131n mevcut ihtiya\u00e7lar\u0131n\u0131 kar\u015f\u0131lamakla kalmad\u0131, ayn\u0131 zamanda gelecekteki b\u00fcy\u00fcme i\u00e7in \u00f6l\u00e7eklenebilirlik de sundu.<\/p><\/div>\n\n\n\n

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\u0130lk siz olun ve en yeni m\u00fc\u015fteri hikayelerimizi okuyun.<\/h5>\n\n
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