Personalize conversations, anticipate customer requests and make better, data-driven decisions – all with AI.
Converse more efficiently across all channels from a single dashboard with AI personalization.
Leverage generative AI trained on billions of real interactions to close support tickets faster.
Remove the struggle from agent staffing and scheduling with AI performance optimization.
CENTRALIZED SOLUTION
Make & receive calls and SMSs directly in Zendesk. Your support agents will be able to switch between tools seamlessly and easily answer customer enquiries.
FULL VISIBILITY
CloudTalk connects to both Zendesk and Zendesk Sell so your sales, customer success and support teams can monitor every call in your reporting tools.
CUSTOMIZATION
Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.
UNIFIED COMMUNICATIONS
Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.
MORE PREDICTABILITY
Know who’s on the line before you pick up the phone. CloudTalk provides your agent with that prospect’s existing tickets directly in CloudTalk’s phone apps.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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CloudTalk + Zendesk integration will help you deliver the highest level of customer care. This integration reduces wasted employees’ time on unnecessary tasks, giving them more time to take care of your customers.
After linking Zendesk to CloudTalk, you will be able to see the whole call history in Zendesk (including contact tags, notes, sentiment ratings, etc.). This simple integration will centralize all your communication in one place.
– Synchronize your calls directly in Zendesk and save your agents valuable time
– Gain deeper insight into the performance of your agents and the quality of your customer interactions
– Leverage your learnings to create an exceptional experience for your customers
– Optimize workflow efficiency with state-of-the-art automation tools
– Automatic follow-up via SMS after finished inbound/outbound calls with a specific tag
– Slack message notification after receiving an SMS
– Ticket is created in Zendesk when an agent does not reach the customer
Schedule a demo today and find out for yourself.
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