{"id":322982,"date":"2026-03-19T12:51:16","date_gmt":"2026-03-19T10:51:16","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/%e9%86%ab%e7%99%82%e4%bf%9d%e5%81%a5%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%9f%ba%e6%ba%96\/"},"modified":"2026-04-06T22:16:40","modified_gmt":"2026-04-06T20:16:40","slug":"%e9%86%ab%e7%99%82%e4%bf%9d%e5%81%a5%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%9f%ba%e6%ba%96","status":"publish","type":"post","link":"https:\/\/www.cloudtalk.io\/zh-hant\/blog\/%E9%86%AB%E7%99%82%E4%BF%9D%E5%81%A5%E5%AE%A2%E6%9C%8D%E4%B8%AD%E5%BF%83%E5%9F%BA%E6%BA%96\/","title":{"rendered":"10 \u5927\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u95dc\u9375\u57fa\u6e96\u8207 KPI"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><h1 class=\"wp-block-heading\">\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u57fa\u6e96\uff1a<br>10 \u500b\u95dc\u9375\u6307\u6a19\u8207 KPI \u7bc4\u4f8b<\/h1>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/zh-hant\/%E5%AE%89%E6%8E%92%E6%BC%94%E7%A4%BA\/\" style=\"border-radius:3px\">\u806f\u7e6b\u92b7\u552e\u5718\u968a<\/a><\/div>\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/zh-hant\/cloudtalk-14-%E5%A4%A9%E5%85%8D%E8%B2%BB%E8%A9%A6%E7%94%A8\/\" style=\"border-radius:3px\">\u514d\u8cbb\u8a66\u7528<\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/09\/blog-illustration-9-1024x576.png\" alt=\"healthcare-call-center-benchmarks\" class=\"wp-image-244038\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/09\/blog-illustration-9-1024x576.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/09\/blog-illustration-9-300x169.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/09\/blog-illustration-9-768x432.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/09\/blog-illustration-9-1536x864.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/09\/blog-illustration-9-1320x742.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/09\/blog-illustration-9-760x428.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/09\/blog-illustration-9-424x239.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/09\/blog-illustration-9-200x113.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/09\/blog-illustration-9-88x50.png 88w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/09\/blog-illustration-9.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size wp-block-paragraph\">\u5e73\u5747\u800c\u8a00\uff0c\u7d9c\u5408\u6027\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u6bcf\u5929\u6703\u63a5\u5230 2,000 \u901a\u96fb\u8a71*\u3002\u7136\u800c\uff0c\u5927\u591a\u6578\u8a3a\u6240\u96e3\u4ee5\u5728\u6b64\u898f\u6a21\u4e0b\u63d0\u4f9b\u4ee4\u4eba\u6eff\u610f\u7684\u670d\u52d9\uff0c\u5c0e\u81f4\u75c5\u60a3\u6d41\u5931\u548c\u6536\u5165\u640d\u5931\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u9019\u5c31\u662f\u9700\u8981\u8ffd\u8e64\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u57fa\u6e96\u7684\u539f\u56e0\uff0c\u56e0\u70ba\u6c92\u6709\u9019\u4e9b\u57fa\u6e96\uff0c\u60a8\u5c31\u7f3a\u4e4f\u505a\u51fa\u4efb\u4f55\u6709\u610f\u7fa9\u6539\u9032\u7684\u80fd\u898b\u5ea6\u3002\u7d50\u679c\uff0c\u60a8\u53ef\u80fd\u6703\u9047\u5230\u6548\u7387\u554f\u984c\uff0c\u751a\u81f3\u56e0\u4e0d\u7b26\u5408 HIPAA \u898f\u5b9a\u800c\u9762\u81e8\u6cd5\u5f8b\u9ebb\u7169\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u672c\u6587\u5c07\u4ecb\u7d39<strong>10 \u500b\u6700\u91cd\u8981\u7684\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u6307\u6a19<\/strong>\uff0c\u5305\u62ec\u5e73\u5747\u63a5\u901a\u901f\u5ea6 (Average Speed of Answer) \u548c\u5ba2\u6236\u6eff\u610f\u5ea6\u5206\u6578 (Customer Satisfaction Scores)\uff0c\u4ee5\u5e6b\u52a9\u60a8\u5168\u9762\u638c\u63a7\u696d\u52d9\uff0c\u4e26\u70ba\u6240\u6709\u9700\u8981\u7684\u4eba\u63d0\u4f9b\u9ad8\u54c1\u8cea\u670d\u52d9\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u91cd\u9ede\u6574\u7406\uff1a<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\"><li>\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u57fa\u6e96\u8861\u91cf\u6548\u7387\u3001\u75c5\u60a3\u6eff\u610f\u5ea6\u548c\u6210\u672c\u7ba1\u7406\uff0c\u4ee5\u78ba\u4fdd\u9ad8\u54c1\u8cea\u670d\u52d9\u3002<\/li>\n\n<li>\u8ffd\u8e64\u57fa\u6e96\u6709\u52a9\u65bc\u7e2e\u77ed\u56de\u61c9\u6642\u9593\u3001\u964d\u4f4e\u6210\u672c\u4e26\u63d0\u5347\u75c5\u60a3\u9ad4\u9a57\uff0c\u5f9e\u800c\u5e36\u4f86\u66f4\u597d\u7684\u7d50\u679c\u3002<\/li>\n\n<li>\u95dc\u9375\u57fa\u6e96\u5305\u62ec\u9996\u6b21\u901a\u8a71\u89e3\u6c7a\u7387 (FCR)\u3001\u5e73\u5747\u63a5\u901a\u901f\u5ea6 (ASA)\u3001\u901a\u8a71\u653e\u68c4\u7387\u548c\u5ba2\u6236\u6eff\u610f\u5ea6 (CSAT)\u3002<\/li><\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-image-left\" style=\"background-color:#FFFAEC\"><div class=\"cta-simple-panel-inner\">\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration2.svg\" alt=\"\" class=\"wp-image-201198\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><strong><strong><strong><strong><strong><strong><strong>\u514d\u8cbb\u64a5\u6253\u96fb\u8a71\u4e26\u8ffd\u8e64\u60a8\u7684\u91ab\u7642\u6307\u6a19 30 \u5929<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/zh-hant\/cloudtalk-14-%E5%A4%A9%E5%85%8D%E8%B2%BB%E8%A9%A6%E7%94%A8\/\">\u8a3b\u518a<\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h2 class=\"wp-block-heading\">\u4e86\u89e3\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u57fa\u6e96<\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>\u57fa\u6e96<\/strong>\u53ef\u4ee5\u7c21\u55ae\u7406\u89e3\u70ba\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u7684\u884c\u696d\u6a19\u6e96\uff0c\u900f\u904e\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u6307\u6a19\uff08\u4f8b\u5982\u9996\u6b21\u901a\u8a71\u89e3\u6c7a\u7387\u3001\u6bcf\u6b21\u9ede\u64ca\u6210\u672c\u7b49\uff09\u5b9a\u7fa9\u4f01\u696d\u5728\u7279\u5b9a\u71df\u904b\u65b9\u9762\u7684\u9810\u671f\u5e73\u5747\u7e3e\u6548\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u5c0d\u65bc\u4efb\u4f55\u91ab\u7642\u5ba2\u670d\u4ee3\u8868\u4f86\u8aaa\uff0c\u4e86\u89e3\u9019\u4e9b\u57fa\u6e96\u5c0d\u65bc\u63d0\u5347\u670d\u52d9\u54c1\u8cea\u548c\u9054\u5230\u884c\u696d\u9810\u671f\u81f3\u95dc\u91cd\u8981\u3002\u503c\u5f97\u4e00\u63d0\u7684\u662f\uff0c\u6307\u6a19\u8207 KPI \u4e26\u4e0d\u76f8\u540c\uff0c\u5118\u7ba1\u9019\u5169\u500b\u8a5e\u7d93\u5e38\u88ab\u8aa4\u7528\u3002<strong>\u90a3\u9ebc\uff0c\u4ec0\u9ebc\u662f\u91ab\u7642\u9818\u57df\u7684 KPI \u5462\uff1f<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u95dc\u9375\u7e3e\u6548\u6307\u6a19 (KPI)<\/strong> \u662f\u5167\u90e8\u9078\u5b9a\u7684\u76ee\u6a19\uff0c\u7531\u4e00\u500b\u6216\u591a\u500b\u6307\u6a19\u7d44\u6210\uff0c\u65e8\u5728\u91dd\u5c0d\u548c\u8861\u91cf\u696d\u52d9\u7684\u91cd\u8981\u90e8\u5206\u3002KPI \u901a\u5e38\u8a2d\u5b9a\u5728\u9810\u5b9a\u7684\u671f\u9593\uff08\u5373\u6708\u3001\u5b63\u3001\u5e74\u7b49\uff09\uff0c\u4f46\u4e5f\u53ef\u662f\u9577\u671f\u76ee\u6a19\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u6700\u5f8c\uff0c\u5982\u4f55\u5728\u91ab\u7642\u9818\u57df\u8861\u91cf KPI\u3002<\/strong>\u5728\u5ba2\u670d\u4e2d\u5fc3\u74b0\u5883\u4e2d\uff0c\u60a8\u5e78\u904b\u5730\u53ea\u9700\u8981\u53ef\u9760\u7684\u5ba2\u670d\u4e2d\u5fc3\u8edf\u9ad4\uff0c\u5177\u5099\u5f37\u5927\u7684<a href=\"https:\/\/www.cloudtalk.io\/zh-hant\/%E5%91%BC%E5%8F%AB%E4%B8%AD%E5%BF%83%E5%B7%A5%E5%85%B7\/%E5%88%86%E6%9E%90%E5%AD%B8\/\">\u5206\u6790\u529f\u80fd<\/a>\u3001\u7b56\u7565\u6027\u7684\u65b9\u6cd5\u548c\u7cbe\u5fc3\u6311\u9078\u7684\u6307\u6a19\u3002\u8aaa\u5230\u9019\u4e9b\u2026<\/p>\n\n<h2 class=\"wp-block-heading\">10 \u5927\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u95dc\u9375\u57fa\u6e96\u8207\u6307\u6a19<\/h2>\n\n<p class=\"wp-block-paragraph\">\u6700\u91cd\u8981\u7684\u5ba2\u670d\u4e2d\u5fc3\u6307\u6a19\u5f88\u5927\u7a0b\u5ea6\u4e0a\u53d6\u6c7a\u65bc\u60a8\u7684\u696d\u52d9\u5229\u57fa\u5e02\u5834\u548c\u7576\u524d\u7684\u7d44\u7e54\u76ee\u6a19 (KPI)\u3002\u7136\u800c\uff0c\u6709\u4e9b\u6307\u6a19\u662f\u666e\u904d\u9069\u7528\u7684\uff0c\u4f8b\u5982\u6211\u5011\u5c07\u5728\u672c\u7bc0\u8a0e\u8ad6\u7684\u9019\u4e9b\u3002<strong>\u5b83\u5011\u53ef\u4ee5\u5206\u70ba\uff1a<\/strong><\/p>\n\n<h3 class=\"wp-block-heading\">\u71df\u904b\u6548\u7387\u57fa\u6e96<\/h3>\n\n<p class=\"wp-block-paragraph\">\u9867\u540d\u601d\u7fa9\uff0c\u9019\u4e9b\u6307\u6a19\u5074\u91cd\u65bc\u8ffd\u8e64\u3001\u8861\u91cf\u548c\u6539\u5584\u7d44\u7e54\u7e3e\u6548\uff0c\u7279\u5225\u662f\u4ee3\u7406\u4eba\u7684\u6548\u7387\u548c\u751f\u7522\u529b\u3002<strong>\u5176\u4e2d\u5305\u62ec\uff1a<\/strong><\/p>\n\n<h4 class=\"wp-block-heading\">#1: \u9996\u6b21\u901a\u8a71\u89e3\u6c7a\u7387 (FCR)<\/h4>\n\n<p class=\"wp-block-paragraph\"><strong>\u4ec0\u9ebc\u662f\u5b83\uff1f<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">\u9996\u6b21\u901a\u8a71\u89e3\u6c7a\u7387 (FCR) \u662f\u6307\u5728\u9996\u6b21\u901a\u8a71\u4e2d\u7121\u9700\u4efb\u4f55\u984d\u5916\u8ffd\u8e64\u5373\u53ef\u89e3\u6c7a\u7684\u75c5\u60a3\u8a62\u554f\u767e\u5206\u6bd4\u3002FCR \u975e\u5e38\u91cd\u8981\uff0c\u7279\u5225\u662f\u5c0d\u65bc<strong>\u63d0\u9ad8\u5ba2\u6236\u6eff\u610f\u5ea6<\/strong>\u3001<strong>\u91cb\u653e\u8cc7\u6e90<\/strong>\u548c<strong>\u7bc0\u7701\u6642\u9593<\/strong>\u3002<br><br><strong>\u884c\u696d\u57fa\u6e96\uff1a<\/strong><a href=\"https:\/\/www.dialoghealth.com\/post\/healthcare-call-center-statistics\" target=\"_blank\" rel=\"noopener\">52%<\/a>&nbsp;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5982\u4f55\u6539\u5584\uff1f<\/strong><br>\u5982\u679c\u60a8\u60f3\u63d0\u9ad8\u9996\u6b21\u901a\u8a71\u89e3\u6c7a\u7387\uff0c\u60a8\u9700\u8981\u57f9\u8a13\u60a8\u7684\u4ee3\u7406\u4eba\u59a5\u5584\u8655\u7406\u5404\u7a2e\u8a62\u554f\u3002\u60a8\u53ef\u4ee5\u900f\u904e\u8b93\u4ed6\u5011\u5b58\u53d6\u4f86\u96fb\u8005\u7684\u806f\u7d61\u8cc7\u8a0a\u548c\u904e\u53bb\u7684\u5c0d\u8a71\uff0c\u4ee5\u53ca\u4f7f\u7528<a href=\"https:\/\/www.cloudtalk.io\/zh-hant\/%E5%91%BC%E5%8F%AB%E4%B8%AD%E5%BF%83%E5%B7%A5%E5%85%B7\/%E6%8A%80%E8%83%BD%E5%B0%8E%E5%90%91%E8%B7%AF%E7%94%B1%E8%BB%9F%E9%AB%94%E6%8F%90%E5%8D%87%E5%AE%A2%E6%9C%8D%E4%BA%BA%E5%93%A1%E8%B7%AF%E7%94%B1%E6%95%88%E7%8E%87\/\">\u6280\u80fd\u5c0e\u5411\u8def\u7531<\/a>\u4f86\u9032\u4e00\u6b65\u652f\u63f4\u4ed6\u5011\u7684\u52aa\u529b\u3002<\/p>\n\n<h4 class=\"wp-block-heading\">#2: \u5e73\u5747\u63a5\u901a\u901f\u5ea6 (ASA)<\/h4>\n\n<p class=\"wp-block-paragraph\"><strong>\u4ec0\u9ebc\u662f\u5b83\uff1f<\/strong><br>\u9867\u540d\u601d\u7fa9\uff0cASA \u662f\u6307\u4ee3\u7406\u4eba\u5e73\u5747\u63a5\u807d\u4f86\u96fb\u6240\u9700\u7684\u6642\u9593\u3002\u7dad\u6301\u8f03\u4f4e\u7684 ASA \u5206\u6578\u4e26\u63d0\u4f9b\u53ca\u6642\u670d\u52d9\u5c0d\u65bc<strong>\u6e1b\u5c11\u4f86\u96fb\u8005\u6cae\u55aa<\/strong>\u3001<strong>\u901a\u8a71\u653e\u68c4<\/strong>\u548c\u6f5b\u5728\u7684<strong>\u75c5\u60a3\u6d41\u5931<\/strong>\u81f3\u95dc\u91cd\u8981\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u884c\u696d\u57fa\u6e96\uff1a<\/strong> <a href=\"https:\/\/www.mightycall.com\/blog\/average-speed-of-answer-in-call-center\/\" target=\"_blank\" rel=\"noopener\">30 &#8211; 60 \u79d2<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5982\u4f55\u6539\u5584\uff1f<\/strong><strong><br><\/strong>\u70ba\u964d\u4f4e ASA\uff0c\u8acb\u512a\u5316\u4eba\u54e1\u914d\u7f6e\u6c34\u5e73\u4ee5\u6709\u6548\u61c9\u5c0d\u9ad8\u5cf0\u6642\u6bb5\u3002\u5229\u7528 AI \u9a45\u52d5\u7684\u901a\u8a71\u5206\u914d\u4f86\u6709\u6548\u8def\u7531\u901a\u8a71\uff0c\u4e26\u8003\u616e\u900f\u904e\u804a\u5929\u6a5f\u5668\u4eba\u548c<a href=\"https:\/\/www.cloudtalk.io\/zh-hant\/%E5%91%BC%E5%8F%AB%E4%B8%AD%E5%BF%83%E5%B7%A5%E5%85%B7\/%E4%BB%80%E9%BA%BC%E6%98%AF%E4%BA%92%E5%8B%95%E5%BC%8F%E8%AA%9E%E9%9F%B3%E6%87%89%E7%AD%94-ivr%E5%84%AA%E9%BB%9E%E5%92%8C%E8%A8%AD%E7%BD%AE\/\">IVR<\/a> \u70ba\u5e38\u898b\u67e5\u8a62\u63d0\u4f9b\u81ea\u52a9\u670d\u52d9\u9078\u9805\uff0c\u4ee5\u6e1b\u5c11\u901a\u8a71\u91cf\u3002<\/p>\n\n<h4 class=\"wp-block-heading\">#3: \u5e73\u5747\u8655\u7406\u6642\u9593 (AHT)<\/h4>\n\n<p class=\"wp-block-paragraph\">\u5e73\u5747\u8655\u7406\u6642\u9593 (AHT) \u8ffd\u8e64\u4ee3\u7406\u4eba\u8655\u7406\u901a\u8a71\u7684\u7e3d\u6642\u9593\uff0c\u5305\u62ec\u901a\u8a71\u6642\u9593\u3001\u4fdd\u7559\u6642\u9593\u548c\u901a\u8a71\u5f8c\u5de5\u4f5c\u3002\u60a8\u9700\u8981\u52aa\u529b\u5728\u901a\u8a71\u904e\u77ed\u6216\u904e\u9577\u4e4b\u9593\u53d6\u5f97\u826f\u597d\u5e73\u8861\uff0c\u4ee5\u78ba\u4fdd\u75c5\u60a3\u7372\u5f97\u9ad8\u54c1\u8cea\u670d\u52d9\uff0c\u540c\u6642\u4e0d\u640d\u5931\u6548\u7387\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u884c\u696d\u57fa\u6e96\uff1a<\/strong> <a href=\"https:\/\/getmindful.com\/guide\/average-handle-time\/\" target=\"_blank\" rel=\"noopener\">3.38 \u5206\u9418<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5982\u4f55\u6539\u5584\uff1f<\/strong><strong><br><\/strong>\u5982\u679c\u60a8\u60f3\u5728\u4e0d\u72a7\u7272\u54c1\u8cea\u7684\u60c5\u6cc1\u4e0b\u964d\u4f4e\u5e73\u5747\u8655\u7406\u6642\u9593 (AHT)\uff0c\u8acb\u900f\u904e\u6d88\u9664\u4e0d\u5fc5\u8981\u7684\u6b65\u9a5f\u4f86\u7c21\u5316\u5de5\u4f5c\u6d41\u7a0b\u3002\u4f7f\u7528<a href=\"https:\/\/www.cloudtalk.io\/zh-hant\/ai-%E6%99%BA%E6%85%A7-%E7%AD%86%E8%A8%98\/\">AI \u7b46\u8a18<\/a>\u548c<a href=\"https:\/\/www.cloudtalk.io\/zh-hant\/%E5%91%BC%E5%8F%AB%E4%B8%AD%E5%BF%83%E5%B7%A5%E5%85%B7\/%E5%91%BC%E5%8F%AB%E6%A8%99%E8%A8%98\/\">\u901a\u8a71\u6a19\u7c64<\/a>\u529f\u80fd\u4f86\u81ea\u52d5\u5316\u901a\u8a71\u5f8c\u5de5\u4f5c\uff0c\u8b93\u4ee3\u7406\u4eba\u5b58\u53d6\u75c5\u60a3\u8cc7\u8a0a\uff0c\u4e26\u8861\u91cf<a href=\"https:\/\/www.cloudtalk.io\/zh-hant\/%e5%b0%8d%e8%a9%b1-%e8%81%86%e8%81%bd-%e6%af%94%e4%be%8b\/\">\u901a\u8a71\u8207\u50be\u807d\u6bd4\u7387<\/a>\u3002<\/p>\n\n<h4 class=\"wp-block-heading\">#4: \u4ee3\u7406\u4eba\u4f54\u7528\u7387<\/h4>\n\n<p class=\"wp-block-paragraph\">\u4ee3\u7406\u4eba\u4f54\u7528\u7387\u8861\u91cf\u4ee3\u7406\u4eba\u8655\u7406\u901a\u8a71\u6216\u76f8\u95dc\u4efb\u52d9\u7684\u6642\u9593\u8207\u9592\u7f6e\u6642\u9593\u7684\u6bd4\u4f8b\u3002\u5118\u7ba1\u60a8\u53ef\u80fd\u8a8d\u70ba\u9054\u5230 100% \u662f\u6b63\u78ba\u7684\u8209\u52d5\uff0c\u4f46\u9019\u6a23\u505a\u6703\u5c0e\u81f4\u4ee3\u7406\u4eba<a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-save-20-of-total-payroll-costs-with-better-agent-coaching\/\">\u904e\u52de<\/a>\u548c\u6d41\u5931\uff0c\u53cd\u800c\u6703\u642c\u77f3\u982d\u7838\u81ea\u5df1\u7684\u8173\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u884c\u696d\u57fa\u6e96\uff1a<\/strong> <a href=\"https:\/\/www.sprinklr.com\/blog\/call-center-statistics\/\" target=\"_blank\" rel=\"noopener\">75-85%<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5982\u4f55\u6539\u5584\uff1f<\/strong><strong><br><\/strong>\u70ba\u512a\u5316\u4ee3\u7406\u4eba\u4f54\u7528\u7387\uff0c\u8acb\u4f7f\u7528\u52de\u52d5\u529b\u7ba1\u7406 (WFM) \u9810\u6e2c\u9700\u6c42\u4e26\u6709\u6548\u6392\u73ed\u3002\u60a8\u4e5f\u53ef\u4ee5\u5229\u7528<a href=\"https:\/\/www.cloudtalk.io\/zh-hant\/%E5%91%BC%E5%8F%AB%E4%B8%AD%E5%BF%83%E5%B7%A5%E5%85%B7\/%E4%BB%80%E9%BA%BC%E6%98%AF%E9%A0%90%E6%B8%AC%E6%92%A5%E8%99%9F%E5%99%A8%E6%8C%87%E5%8D%97%E5%92%8C%E6%9B%BF%E4%BB%A3%E6%96%B9%E6%A1%88\/\">\u9810\u6e2c\u64a5\u865f\u5668<\/a>\u4f86\u9810\u6e2c\u672a\u4f86\u7684\u901a\u8a71\u91cf\uff0c\u4e26\u5c07\u4ee3\u7406\u4eba\u5206\u914d\u5230<a href=\"https:\/\/www.cloudtalk.io\/zh-hant\/%E5%91%BC%E5%8F%AB%E4%B8%AD%E5%BF%83%E5%B7%A5%E5%85%B7\/%E4%BE%86%E9%9B%BB%E6%8E%92%E9%9A%8A%E6%98%AF%E4%BB%80%E9%BA%BC%E9%81%8B%E4%BD%9C%E6%96%B9%E5%BC%8F%E8%88%87%E6%9C%80%E4%BD%B3%E5%AF%A6%E5%8B%99\/\">\u901a\u8a71\u4f47\u5217\u6d3b\u52d5<\/a>\u4e2d\uff0c\u4e26\u7d66\u4e88\u8db3\u5920\u7684\u4f11\u606f\u6642\u9593\u4ee5\u9632\u6b62\u904e\u52de\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u75c5\u60a3\u9ad4\u9a57\u57fa\u6e96<\/h3>\n\n<p class=\"wp-block-paragraph\">\u9867\u540d\u601d\u7fa9\uff0c\u9019\u4e9b\u6307\u6a19\u5074\u91cd\u65bc\u8ffd\u8e64\u3001\u8861\u91cf\u548c\u6539\u5584\u75c5\u60a3\u6eff\u610f\u5ea6\u4ee5\u53ca\u5c0d\u5ba2\u670d\u4e2d\u5fc3\u7684\u6574\u9ad4\u9ad4\u9a57\u3002\u5b83\u5011\u6709\u52a9\u65bc\u78ba\u4fdd\u9ad8\u6548\u3001\u5177\u540c\u7406\u5fc3\u548c\u9ad8\u54c1\u8cea\u7684\u4e92\u52d5\u3002<strong>\u5176\u4e2d\u5305\u62ec\uff1a<\/strong><\/p>\n\n<h4 class=\"wp-block-heading\">#5: \u901a\u8a71\u653e\u68c4\u7387<\/h4>\n\n<p class=\"wp-block-paragraph\">\u901a\u8a71\u653e\u68c4\u7387\u662f\u6307\u5728\u8207\u4ee3\u7406\u4eba\u901a\u8a71\u524d\u639b\u65b7\u96fb\u8a71\u7684\u75c5\u60a3\u767e\u5206\u6bd4\u3002\u9ad8\u653e\u68c4\u7387\u901a\u5e38\u662f\u7531\u6f2b\u9577\u7684\u7b49\u5f85\u6642\u9593\u9020\u6210\u7684\uff0c\u9019\u8868\u660e\u52de\u52d5\u529b\u4e0d\u8db3\u6216\u71df\u904b\u6548\u7387\u4f4e\u4e0b\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u884c\u696d\u57fa\u6e96\uff1a7%<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5982\u4f55\u6539\u5584\uff1f<\/strong><strong><br><\/strong>\u60a8\u53ef\u4ee5\u900f\u904e\u5be6\u65bd\u901a\u8a71\u4f47\u5217\u7ba1\u7406\u7b56\u7565\u4f86\u6e1b\u5c11\u653e\u68c4\u7387\uff0c\u4f8b\u5982\u865b\u64ec\u4fdd\u7559\u548c\u81ea\u52d5\u56de\u64a5\u3002\u8abf\u6574\u4eba\u54e1\u914d\u7f6e\u6c34\u5e73\u4ee5\u7b26\u5408\u9700\u6c42\uff0c\u4e26\u4f7f\u7528 IVR \u7cfb\u7d71\u70ba\u75c5\u60a3\u63d0\u4f9b\u5feb\u901f\u7684<a href=\"https:\/\/www.cloudtalk.io\/blog\/ivr-self-service-best-practices\/\">\u81ea\u52a9\u670d\u52d9\u9078\u9805<\/a>\u3002<\/p>\n\n<h4 class=\"wp-block-heading\">#6: \u5ba2\u6236\u6eff\u610f\u5ea6\u5206\u6578 (CSAT)<\/h4>\n\n<p class=\"wp-block-paragraph\">\u5ba2\u6236\u6eff\u610f\u5ea6\u5206\u6578 (CSAT) \u8861\u91cf\u75c5\u60a3\u5c0d\u5176\u901a\u8a71\u9ad4\u9a57\u7684\u6eff\u610f\u7a0b\u5ea6\u3002\u6b64\u56de\u994b\u901a\u5e38\u900f\u904e\u901a\u8a71\u5f8c\u8abf\u67e5\u6536\u96c6\uff0c\u4f46\u73fe\u5728\u751a\u81f3\u53ef\u4ee5\u4f7f\u7528<a href=\"https:\/\/www.cloudtalk.io\/zh-hant\/%E6%83%85%E7%B7%92%E5%88%86%E6%9E%90\/\">AI \u8a9e\u97f3\u60c5\u7dd2\u5206\u6790<\/a>\u9032\u884c\u8a55\u4f30\u3002\u4f4e\u8a55\u5206\u662f\u4ee3\u7406\u4eba\u8868\u73fe\u4e0d\u4f73\u7684\u8de1\u8c61\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u884c\u696d\u57fa\u6e96\uff1a<\/strong> <a href=\"https:\/\/www.sequencehealth.com\/blog\/understanding-csat-what-does-csat-mean-in-a-call-center#:~:text=The%20average%20CSAT%20score%20for,satisfaction%20compared%20to%20industry%20standards.\" target=\"_blank\" rel=\"noopener\">78%<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5982\u4f55\u6539\u5584\uff1f<\/strong><strong><br><\/strong>\u70ba\u63d0\u5347\u5ba2\u6236\u6eff\u610f\u5ea6\u5206\u6578 (CSAT)\uff0c\u8acb\u5b9a\u671f\u900f\u904e\u8abf\u67e5\u6536\u96c6\u56de\u994b\uff0c\u4e26\u4f7f\u7528\u9019\u4e9b\u6578\u64da\u9032\u4e00\u6b65\u6307\u5c0e\u60a8\u7684\u4ee3\u7406\u4eba\uff0c\u4f8b\u5982\u7a4d\u6975\u50be\u807d\u3001\u89e3\u6c7a\u554f\u984c\u7b49\u3002\u5be6\u65bd<strong>\u54c1\u8cea\u4fdd\u8b49\u8a08\u756b<\/strong>\u4ee5\u76e3\u63a7\u548c\u512a\u5316\u75c5\u60a3\u4e92\u52d5\u3002<\/p>\n\n<h4 class=\"wp-block-heading\">#7: \u6de8\u63a8\u85a6\u5206\u6578 (NPS)<\/h4>\n\n<p class=\"wp-block-paragraph\">\u6de8\u63a8\u85a6\u5206\u6578 (NPS) \u900f\u904e\u8861\u91cf\u75c5\u60a3\u5411\u4ed6\u4eba\u63a8\u85a6\u60a8\u7684\u91ab\u7642\u670d\u52d9\u7684\u53ef\u80fd\u6027\u4f86\u8a55\u4f30\u5176\u5fe0\u8aa0\u5ea6\u3002\u9ad8\u7684 NPS \u8868\u793a\u4fe1\u4efb\u548c\u826f\u597d\u7684<a href=\"https:\/\/birdeye.com\/healthcare\/\" target=\"_blank\" rel=\"noopener\">\u91ab\u7642\u8072\u8b7d<\/a>\uff0c\u800c\u4f4e\u5206\u5247\u8b66\u544a\u60a8\u7684\u75c5\u60a3\u53ef\u80fd\u6b63\u5728\u8003\u616e\u66f4\u63db\u670d\u52d9\u63d0\u4f9b\u8005\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u884c\u696d\u57fa\u6e96\uff1a<\/strong> <a href=\"https:\/\/www.insidercx.com\/blog\/what-is-nps-in-healthcare#:~:text=Generally%2C%20a%20positive%20NPS%20is,be%20around%2038%E2%80%8B%20%E2%80%8B.\" target=\"_blank\" rel=\"noopener\">38<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5982\u4f55\u6539\u5584\uff1f<br><\/strong>\u70ba\u63d0\u5347\u6de8\u63a8\u85a6\u5206\u6578 (NPS)\uff0c\u8acb\u5c08\u6ce8\u65bc\u4e00\u81f4\u7684\u670d\u52d9\u54c1\u8cea\u548c\u500b\u4eba\u5316\u7684\u4e92\u52d5\u3002\u4e3b\u52d5\u8ffd\u8e64\u4e0d\u6eff\u610f\u7684\u75c5\u60a3\u4ee5\u89e3\u6c7a\u5176\u7591\u616e\u3002\u5229\u7528\u56de\u994b\u610f\u898b\u4f86\u6539\u9032\u901a\u8a71\u8173\u672c\u4e26\u7c21\u5316\u75c5\u60a3\u65c5\u7a0b\u3002<\/p>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#FFFAEC\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><strong><strong>\u63d0\u5347\u60a8\u7684\u5c0d\u8a71\u667a\u6167<\/strong><\/strong><\/p><\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"336\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/11\/CT_Web_Banner_General_Illustration_03.svg\" alt=\"Messages illustration\" class=\"wp-image-315\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/zh-hant\/%E5%91%BC%E5%8F%AB%E4%B8%AD%E5%BF%83%E5%B7%A5%E5%85%B7\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><strong>\u63a2\u7d22 AI \u529f\u80fd<\/strong><\/strong><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h3 class=\"wp-block-heading\">\u6210\u672c\u8207\u8cc7\u6e90\u7ba1\u7406\u57fa\u6e96<\/h3>\n\n<p class=\"wp-block-paragraph\">\u9019\u4e9b\u6307\u6a19\u5074\u91cd\u65bc\u8ffd\u8e64\u3001\u8861\u91cf\u548c\u512a\u5316\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u7684\u8ca1\u52d9\u6548\u7387\u548c\u8cc7\u6e90\u5206\u914d\u3002\u5b83\u5011\u6709\u52a9\u65bc\u5728\u7dad\u6301\u670d\u52d9\u54c1\u8cea\u7684\u540c\u6642\u964d\u4f4e\u6210\u672c\u3002<strong>\u5176\u4e2d\u5305\u62ec\uff1a<\/strong><\/p>\n\n<h4 class=\"wp-block-heading\">#8: \u6bcf\u901a\u96fb\u8a71\u6210\u672c (CPC)<\/h4>\n\n<p class=\"wp-block-paragraph\">\u6bcf\u901a\u96fb\u8a71\u6210\u672c (CPC) \u900f\u904e\u5c07\u7e3d\u71df\u904b\u6210\u672c\u9664\u4ee5\u8655\u7406\u7684\u901a\u8a71\u6578\u91cf\uff0c\u8a08\u7b97\u60a8\u7684\u4f01\u696d\u8b93\u4e00\u540d\u75c5\u60a3\u81f4\u96fb\u7d66\u60a8\u7684\u6210\u672c\u3002\u5b83\u6709\u52a9\u65bc\u5ba2\u670d\u4e2d\u5fc3\u8a55\u4f30\u6210\u672c\u6548\u7387\uff0c\u540c\u6642\u78ba\u4fdd\u9ad8\u54c1\u8cea\u7684\u75c5\u60a3\u4e92\u52d5\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u884c\u696d\u57fa\u6e96\uff1a<\/strong> <a href=\"https:\/\/www.promodo.com\/blog\/healthcare-digital-marketing-benchmarks-2024#:~:text=Cost%20per%20click%20(CPC)%20in%20the%20Healthcare%20Industry&#038;text=With%20an%20all%2Dindustry%20CPC,Dental%20Services%20at%20%246.69%20respectively.\" target=\"_blank\" rel=\"noopener\">$4.22<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5982\u4f55\u6539\u5584\uff1f<\/strong><br>\u70ba\u964d\u4f4e\u6bcf\u901a\u96fb\u8a71\u6210\u672c (CPC)\uff0c\u8acb\u6e1b\u5c11\u4e0d\u5fc5\u8981\u7684<a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-transfer-a-call-effectively-a-step-by-step-guide\/\">\u901a\u8a71\u8f49\u79fb<\/a>\uff0c\u5229\u7528\u81ea\u52d5\u5316\u8655\u7406\u4f8b\u884c\u4efb\u52d9\uff0c\u4e26\u512a\u5316\u4ee3\u7406\u4eba\u6392\u73ed\u4ee5\u907f\u514d\u4eba\u54e1\u904e\u5269\u3002\u6295\u8cc7\u81ea\u52a9\u670d\u52d9\u9078\u9805\u4e5f\u53ef\u4ee5\u964d\u4f4e\u901a\u8a71\u91cf\u548c\u6210\u672c\u3002<\/p>\n\n<h4 class=\"wp-block-heading\">#9: \u670d\u52d9\u6c34\u5e73<\/h4>\n\n<p class=\"wp-block-paragraph\">\u670d\u52d9\u6c34\u5e73\u8861\u91cf\u5728\u8a2d\u5b9a\u6642\u9593\u7bc4\u570d\u5167\u63a5\u807d\u7684\u901a\u8a71\u767e\u5206\u6bd4\uff0c\u4f8b\u5982 80% \u7684\u901a\u8a71\u5728 20 \u79d2\u5167\u63a5\u807d\u3002\u9019\u662f\u4e00\u500b\u7d9c\u5408\u6307\u6a19\uff0c\u76f4\u63a5\u5f71\u97ff\u71df\u904b\u6548\u7387\u548c\u75c5\u60a3\u6eff\u610f\u5ea6\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u884c\u696d\u57fa\u6e96\uff1a<\/strong> 80\/20&nbsp;<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5982\u4f55\u6539\u5584\uff1f<\/strong><strong><br><\/strong>\u70ba\u63d0\u9ad8\u670d\u52d9\u6c34\u5e73\uff0c\u8acb\u8abf\u6574\u4eba\u54e1\u914d\u7f6e\u4ee5\u7b26\u5408\u9ad8\u5cf0\u9700\u6c42\uff0c\u5be6\u65bd\u667a\u6167\u901a\u8a71\u8def\u7531\uff0c\u4e26\u4f7f\u7528\u5373\u6642\u5206\u6790\u4f86\u5feb\u901f\u8b58\u5225\u548c\u89e3\u6c7a\u5ef6\u9072\u554f\u984c\u3002<\/p>\n\n<h4 class=\"wp-block-heading\">#10: \u91cd\u8907\u901a\u8a71\u7387<\/h4>\n\n<p class=\"wp-block-paragraph\">\u91cd\u8907\u901a\u8a71\u7387\u8ffd\u8e64\u5728\u77ed\u6642\u9593\u5167\u56e0\u76f8\u540c\u554f\u984c\u518d\u6b21\u81f4\u96fb\u7684\u75c5\u60a3\u767e\u5206\u6bd4\u3002\u9ad8\u6bd4\u7387\u8868\u660e\u554f\u984c\u672a\u89e3\u6c7a\u3001\u6548\u7387\u4f4e\u4e0b\u6216\u9996\u6b21\u901a\u8a71\u89e3\u6c7a\u7387\u4e0d\u4f73\u3002<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u884c\u696d\u57fa\u6e96\uff1a<\/strong> 30%<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u5982\u4f55\u6539\u5584\uff1f<br><\/strong>\u70ba\u964d\u4f4e\u91cd\u8907\u901a\u8a71\u7387\uff0c\u8acb\u6539\u9032\u4ee3\u7406\u4eba\u57f9\u8a13\uff0c\u78ba\u4fdd\u66f4\u597d\u7684\u75c5\u60a3\u8a18\u9304\u5b58\u53d6\uff0c\u4e26\u5b8c\u5584\u9996\u6b21\u901a\u8a71\u89e3\u6c7a\u7387 (FCR) \u7b56\u7565\uff0c\u4ee5\u5728\u9996\u6b21\u4e92\u52d5\u4e2d\u89e3\u6c7a\u67e5\u8a62\u3002\u4e3b\u52d5\u8ffd\u8e64\u8907\u96dc\u6848\u4f8b\uff0c\u4ee5\u9632\u6b62\u4e0d\u5fc5\u8981\u7684\u56de\u64a5\u3002<\/p>\n\n\n<div class=\"wp-block-group blog-related-posts\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h6 class=\"wp-block-heading\">\u63a8\u85a6\u6587\u7ae0<\/h6>\n\n\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\">\u63a8\u85a6<\/p><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.cloudtalk.io\/phone-system-for-healthcare\/\">\u91ab\u7642\u696d\u96fb\u8a71\u7cfb\u7d71<\/a><\/li>\n\n<li><a href=\"https:\/\/www.cloudtalk.io\/blog\/call-center-software-for-healthcare\/\">\u91ab\u7642\u901a\u8a71\u6307\u5357<\/a><\/li>\n\n<li><a href=\"https:\/\/www.cloudtalk.io\/blog\/health-insurance-sales-script-sample\/\">\u9802\u7d1a\u5065\u5eb7\u4fdd\u96aa\u901a\u8a71\u8173\u672c<\/a><\/li>\n\n<li><a href=\"https:\/\/www.cloudtalk.io\/blog\/cold-calling-scripts-for-medicare-supplements\/\">\u91dd\u5c0d Medicare \u88dc\u5145\u8a08\u756b\u7684\u964c\u751f\u96fb\u8a71\u8173\u672c<\/a><\/li><\/ul>\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">\u4f7f\u7528 AI \u9a45\u52d5\u8edf\u9ad4\u6539\u5584\u60a8\u7684\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3<\/h2>\n\n<p class=\"wp-block-paragraph\">\u5728\u672c\u6587\u4e2d\uff0c\u6211\u5011\u8a0e\u8ad6\u4e86\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u53ef\u4ee5\u5229\u7528\u54ea\u4e9b\u5fc5\u8981\u4e14\u6709\u7528\u7684\u5de5\u5177\uff0c\u4ee5\u66f4\u597d\u5730\u63a7\u5236\u5176\u6307\u6a19\u548c\u57fa\u6e96\u3002\u8003\u616e\u5230\u9019\u4e9b\u5de5\u5177\u7684\u6578\u91cf\uff0c\u60a8\u53ef\u80fd\u6703\u8a8d\u70ba\u9019\u6703\u5f88\u6602\u8cb4\uff0c\u4f46\u9019\u60c5\u6709\u53ef\u539f\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">\u7121\u8ad6\u60a8\u662f\u5426\u76f8\u4fe1\uff0c\u60a8\u90fd\u53ef\u4ee5\u900f\u904e\u55ae\u4e00\u65b9\u6848\u4f7f\u7528\u6211\u5011\u4eca\u5929\u8a0e\u8ad6\u7684\u6240\u6709\u5de5\u5177\uff0c\u50f9\u683c\u5f9e 25 \u8d77\u3002<\/p>\n\n<p class=\"wp-block-paragraph\">CloudTalk \u7d50\u5408\u4e86 1+ \u570b\u969b\u865f\u78bc\u7684\u5ee3\u6cdb\u89f8\u53ca\u6f5b\u529b\u8207\u4f86\u96fb\u6e05\u6670\u7684\u901a\u8a71\u54c1\u8cea\uff0c\u540c\u6642\u70ba\u60a8\u63d0\u4f9b\u6210\u529f\u6240\u9700\u7684\u6240\u6709 AI\u3001\u81ea\u52d5\u5316\u548c\u5206\u6790\u5de5\u5177\u3002\u4eca\u5929\u5c31\u8a66\u7528\u5427\uff01<\/p>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#FFFAEC\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><strong><strong><strong>\u4e86\u89e3 CloudTalk \u80fd\u70ba\u60a8\u505a\u4ec0\u9ebc<\/strong><\/strong><\/strong><\/p><\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"431\" height=\"416\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2021\/11\/CT_Web_Banner_General_Illustration_04.svg\" alt=\"Dashboard illustration\" class=\"wp-image-317\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/zh-hant\/%E5%AE%89%E6%8E%92%E6%BC%94%E7%A4%BA\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><strong><strong>\u7acb\u5373\u8a66\u7528 CloudTalk<\/strong><\/strong><\/strong><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>\u8cc7\u6599\u4f86\u6e90\uff1a<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.dialoghealth.com\/post\/healthcare-call-center-statistics\" target=\"_blank\" rel=\"noopener\">DialogHealth<\/a><\/li><\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" style=\"object-position:50% 50%\" data-object-fit=\"cover\" data-object-position=\"50% 50%\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">\u5e38\u898b\u554f\u984c<\/h2>\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u91ab\u9662\u5ba2\u670d\u4e2d\u5fc3\u7684\u6307\u6a19\u6709\u54ea\u4e9b\uff1f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u4e3b\u8981\u6307\u6a19\u5305\u62ec\u9996\u6b21\u901a\u8a71\u89e3\u6c7a\u7387 (FCR)\u3001\u5e73\u5747\u63a5\u901a\u901f\u5ea6 (ASA)\u3001\u5e73\u5747\u8655\u7406\u6642\u9593 (AHT)\u3001\u5ba2\u6236\u6eff\u610f\u5ea6\u5206\u6578 (CSAT)\u3001\u901a\u8a71\u653e\u68c4\u7387\u548c\u670d\u52d9\u6c34\u5e73\u3002<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1740134371320\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u5ba2\u670d\u4e2d\u5fc3\u5e38\u7528\u7684 4 \u500b KPI \u662f\u4ec0\u9ebc\uff1f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u9996\u6b21\u901a\u8a71\u89e3\u6c7a\u7387 (FCR)\u3001\u5e73\u5747\u63a5\u901a\u901f\u5ea6 (ASA)\u3001\u5e73\u5747\u8655\u7406\u6642\u9593 (AHT) \u548c\u5ba2\u6236\u6eff\u610f\u5ea6\u5206\u6578 (CSAT) \u662f\u6700\u5e38\u898b\u7684 KPI\uff0c\u7528\u65bc\u8861\u91cf\u6548\u7387\u3001\u56de\u61c9\u6642\u9593\u548c\u75c5\u60a3\u6eff\u610f\u5ea6\u3002<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1740134384874\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u6700\u91cd\u8981\u7684\u57fa\u6e96\u662f\u4ec0\u9ebc\uff1f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u9996\u6b21\u901a\u8a71\u89e3\u6c7a\u7387 (FCR)\u3001\u5e73\u5747\u63a5\u901a\u901f\u5ea6 (ASA)\u3001\u5e73\u5747\u8655\u7406\u6642\u9593 (AHT)\u3001\u5ba2\u6236\u6eff\u610f\u5ea6\u5206\u6578 (CSAT)\u3001\u6de8\u63a8\u85a6\u5206\u6578 (NPS)\u3001\u901a\u8a71\u653e\u68c4\u7387\u3001\u670d\u52d9\u6c34\u5e73\u3001\u6bcf\u901a\u96fb\u8a71\u6210\u672c (CPC)\u3001\u4f54\u7528\u7387\u548c\u91cd\u8907\u901a\u8a71\u7387\u3002<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1740134396785\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u91ab\u7642\u5ba2\u670d\u4e2d\u5fc3\u5982\u4f55\u6539\u5584\u5176\u57fa\u6e96\uff1f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u512a\u5316\u4eba\u54e1\u914d\u7f6e\u3001\u4f7f\u7528 AI \u8def\u7531\u3001\u6539\u9032\u4ee3\u7406\u4eba\u57f9\u8a13\u3001\u5f37\u5316\u81ea\u52a9\u670d\u52d9\u4e26\u76e3\u63a7\u5373\u6642\u5206\u6790\u3002<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1740134409300\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u70ba\u4ec0\u9ebc\u75c5\u60a3\u6eff\u610f\u5ea6\u662f\u5ba2\u670d\u4e2d\u5fc3\u7684\u95dc\u9375\u57fa\u6e96\uff1f<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u9ad8\u6eff\u610f\u5ea6\u80fd\u63d0\u5347\u4fe1\u4efb\u5ea6\u3001\u7559\u5b58\u7387\u548c\u63a8\u85a6\u5ea6\uff0c\u540c\u6642\u6e1b\u5c11\u6295\u8a34\u548c\u91cd\u8907\u901a\u8a71\u3002<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The average multi-pr&#8230;<\/p>\n","protected":false},"author":143,"featured_media":213458,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[591,591],"tags":[],"ct-post-type":[],"ct-tool-category":[],"class_list":["post-322982","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-591"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/zh-hant\/wp-json\/wp\/v2\/posts\/322982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/zh-hant\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/zh-hant\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/zh-hant\/wp-json\/wp\/v2\/users\/143"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/zh-hant\/wp-json\/wp\/v2\/comments?post=322982"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/zh-hant\/wp-json\/wp\/v2\/posts\/322982\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/zh-hant\/wp-json\/wp\/v2\/media\/213458"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/zh-hant\/wp-json\/wp\/v2\/media?parent=322982"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/zh-hant\/wp-json\/wp\/v2\/categories?post=322982"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/zh-hant\/wp-json\/wp\/v2\/tags?post=322982"},{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/zh-hant\/wp-json\/wp\/v2\/ct-post-type?post=322982"},{"taxonomy":"ct-tool-category","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/zh-hant\/wp-json\/wp\/v2\/ct-tool-category?post=322982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}