VoIP for Government: Help Every Resident Reach the Right Office
CloudTalk is a cloud phone system for agencies and public services. Route resident calls to the right department, shorten waits with queues and callbacks, and control who can see and hear every call.
- Plans from $25 per user/month, with no hardware to buy
- SOC 2 report and ISO 27001 certificate in our Trust Center
- Move one department at a time, and keep your current system
- Change call flows yourself, with no IT ticket
Trusted by 30,000+ sales & support professionals worldwide
A Government Phone System
Built Around Residents
Shorter waits, protected data, and services that keep running from anywhere.
Say Goodbye to
Endless Call Queues
Menus send residents to the right department, queues and callbacks cut the wait, and a live dashboard shows waits and abandoned calls.
Protect Resident Data
on Every Call
Role-based access for admins, supervisors, and agents, calls encrypted in transit, and our SOC 2 report and ISO 27001 certificate on request.
Keep Services Running
From Anywhere
Staff take calls on a laptop, desk phone, or mobile, with no hardware to buy or maintain and nothing to install on-site.
Resident Calls on Secure,
Certified Infrastructure
Resident calls carry names, numbers, and case details, so CloudTalk keeps them encrypted on certified infrastructure with 99.999% uptime.
Role-Based Access
Admins, supervisors, and agents each see only what you allow.
Encrypted by Default
Calls travel encrypted, and you decide who can listen to recordings, and for how long.
Certified Infrastructure
SOC 2 report, ISO 27001 certificate, and PCI DSS attestation in our Trust Center.
Keep Your Lines Running
Multi-carrier calling backed by 99.999% uptime, so resident lines stay up.
COMPARE
Traditional Government Phone System
vs. CloudTalk Phone System
What actually changes when your phones move to the cloud:
KEY FEATURES
Everything an Agency Needs From a Government Phone System
Every Call Reaches the Right Person
Permits, billing, or general information: residents always land with the right team.
- Call menus: "Press 1 for permits, 2 for billing, 3 for general information."
- Skill-based routing: Calls reach staff with the right skills.
- Ring groups and queues: Share calls across a whole department.
- Opening hours: Hours and holidays set for each number.
- Voicemail: Messages arrive straight in your email.
Control Who Hears Every Call
Three roles, encrypted calls, and access rules your admins set themselves.
- Three roles: Admin, supervisor, and agent, with permissions per user.
- Single sign-on: Connect your identity provider, on the Expert plan.
- Recording access: Choose what each agent can see in calls and recordings.
- Pause control: Pause or stop a recording during a call.
- Tested yearly: Independent penetration tests at least once a year.
Connect Every Office, Desk, and Home
City hall, a branch office, or a home desk: one system across every location.
- Any device: Take calls on the mobile app, in a browser, or on the desktop app.
- SIP desk phones: Connect compatible desk phones; test your model first.
- Number porting: Keep the numbers residents already know.
- Local numbers: Add a number for each office or service line.
- Add users in minutes: From a browser, with no technician visit.
PRODUCT TOUR
See How a Resident Call
Moves Through CloudTalk
Take a quick tour: build the department menu that routes
resident calls, with no coding.
CORE FEATURES
Built for the Calls
Government Teams Actually Get
From permit questions and billing calls to public notices and service requests.
CALL MENUS & SKILL-BASED ROUTING
Route Residents Right the First Time
- Drag-and-drop menus: Build call flows with no coding.
- Smart routing: Route by department, skill, time of day...
- Edit menus yourselves: No vendor request needed.
- Extensions: Let callers dial a direct extension from the menu.
"We'd get complaints about calls going unanswered or bouncing between teams. That's not the kind of service we wanted to provide."
QUEUES, CALLBACKS & LIVE DASHBOARD
Keep Waits Short When Demand Spikes
- Queues: Hold callers until a staff member is free.
- Callbacks: Return the calls you couldn't answer.
- Ring groups: Share calls across the whole department.
- Live dashboard: Set your own wait-time and abandon-rate targets.
"Now we have charts and can monitor and compare stats whenever we choose. We can immediately see discrepancies between agents and change the way we work."
RECORDING & CALL HISTORY
Keep a Record of Every Resident Call
- Record calls: Inbound, outbound, and internal calls.
- Access rules: Decide who can listen, by agent or by number.
- Your own backups: Back up recordings daily to your own SFTP server.
- Retention: Recordings are stored for 2 years, archived and retrievable.
- Exports: Export recordings and transcripts when you need them.
COLLABORATION
Connect Every Department
- Internal calls: Call anyone within your team for free, in one app.
- Conference rooms: Host calls with a PIN and external guests.
- Warm transfers: Pass calls between teams with the context attached.
- One call history: Every office and service line in one place.
We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
Global Sales Engine Powered by Connected Conversations
“CloudTalk’s AI transcripts and analytics make it easier to track talk ratios, discovery depth, and regional performance—all without requiring formal training to get started.”
Revolutionizing Revolut’s Efficiency and Saving 40+ Hours
"Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined."
Increasing productivity for 200 customer support agents
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams."
Delivering success for Glovo’s customer support team
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way."
AI FOR GOVERNMENT
AI-Powered VoIP for Government:
Answer More Resident Calls, Around the Clock
Let AI handle routine questions, and keep your staff for the residents who need them.
AI VOICE AGENT
An AI Receptionist for Your Public Information Lines
AI Voice Agents answer every call in seconds, 24/7, at any volume. The AI Receptionist answers questions about hours, locations, forms, and services from your own documents, collects the caller's name, callback number, and request, and transfers to the right department with the details already captured. It can also book appointments into your connected Google Calendar or Outlook.
- 70+ languages: The agent detects and adapts to the caller's language.
- Information only: No eligibility decisions, legal advice, or emergency handling.
- Try it free: 50 free minutes before you pay.
"The AI receptionist just asks how it can help, and the caller says put me through to this person, or I need a quote. No dialing a number for this department, press this for that."
Signature Capability
See CloudTalk’s AI Voice Agent in Action!
CeTe is an AI that talks like a human: no breaks, no training, no time off. It makes and answers calls, updates CRMs, books meetings, and loops in a human only when needed.
Press play to hear it. Want a wow moment? Get a free test call and try it live.
CONVERSATION INTELLIGENCE
See What Residents Are Really Calling About
- Searchable transcripts: Every recorded call, findable in seconds.
- Instant summaries: No one replays a full call.
- Topics: See which issues residents raise most.
- Sentiment: Know which calls to review first.
- Scorecards: Check that staff follow your service standards.
NO SURPRISES
Move to VoIP for Government
With Confidence
The four questions agencies ask before they switch, answered up front:
Move Your First Department in 5 Steps
Start small, prove it works, then expand.
Pick a Pilot Team
Start with a help desk or one service line.
Forward or Port Your Number
Forward your main number to CloudTalk, or port it when you're ready.
Build Your Call Flow
Set the menu, queues, opening hours, and holidays yourself.
Set Access Rules
Choose roles, and decide who can hear recordings.
Expand Department by Department
Add the next team when you're ready, and keep both systems side by side.
CLOUDTALK'S PRICING
Government Phone System Pricing
That Stays Predictable
Pay per user, with no hardware. Prices shown are per user per month, billed annually.
Everything You Need to Know
Choosing a phone system for an agency or public service?
These are the questions teams ask most.
VoIP for government is a phone system that runs over the internet for agencies and public services. It routes resident calls, supports remote staff, records calls, and removes the hardware of a traditional PBX. CloudTalk adds call menus, queues, callbacks, and optional AI answering.
Calls travel over the internet instead of copper lines. Staff answer on a mobile app, in a browser, on the desktop app, or on a SIP desk phone, and admins manage numbers, menus, queues, and access rules from one dashboard.
Look for strong security controls, role-based access, reliable call quality, call routing your team can change itself, clear recording rules, and a way to move one department at a time. Also ask what is not supported, such as emergency calling.
Cloud phone systems are priced per user per month, with no hardware to buy. CloudTalk plans start at $25 per user per month, billed annually, and agencies with 25+ seats get custom pricing. The AI Receptionist starts free with 50 minutes, and Conversation Intelligence is $9 per agent per month.
INTEGRATIONS
Connect Your Phone System to the Tools
Your Agency Already Uses
See resident context during calls, and log every call where your team works. Sync calls, notes, and recordings to HubSpot, Salesforce, Zoho CRM, and Pipedrive, connect Zendesk, Microsoft Teams, and 100+ more tools, link case-management and records systems through the open API, and automate follow-ups with workflow automation, Zapier, and Make.
Give Residents a Phone System
That Answers
Talk to our team about your first department, your security questions, and your call flows.
VoIP for Government FAQs
CloudTalk suits agencies and public services that handle resident calls, such as help desks, permit offices, and information lines. It routes calls, records them, and gives you role-based access over who sees what. It is not built for emergency dispatch.
No. CloudTalk does not support emergency calling today. Keep emergency calls on a phone line that supports them, and use CloudTalk for your resident service lines, information lines, and internal calls.
CloudTalk holds an ISO 27001 certificate, has a SOC 2 report, and is GDPR, CCPA, and PCI DSS compliant. The reports are available through our Trust Center on the security page. If your agency requires other frameworks, ask our team about your requirements.
CloudTalk runs on Amazon Web Services and Google Cloud data centers, and cannot guarantee a specific location for most data. You can back up call recordings daily to your own server. Ask our team if you have data location requirements.
You decide. Admins set what agents and supervisors can see, by agent or by number, and can pause or stop a recording during a call. Recordings stay in the Dashboard and API for 2 years, and older ones are archived and retrievable on request. See call recording for details.
Yes. You can forward a number to CloudTalk to start, or port it when you're ready, so the numbers residents already know stay the same.
Yes. Many teams move one service line first and keep the rest on their current system. Calls between the two systems dial like external calls, so plan how staff reach each other, for example with extensions on the CloudTalk side and saved external numbers for the rest.
Yes. The AI Receptionist speaks 70+ languages and detects the caller's language. It answers questions from your documents, and transfers to a person when a caller needs one.
CloudTalk signs Business Associate Agreements with healthcare customers, which cover call recordings and transcripts. Text messaging is not HIPAA-compliant on CloudTalk, so keep patient details on calls. See our healthcare phone system page for the full picture.
CloudTalk connects natively to CRMs and helpdesks like HubSpot, Salesforce, Zendesk, and Zoho. Other systems connect through the open API and workflow automation, so call data lands where your team works. Browse all integrations.
Most teams are live in under an hour for a first team, with no technician visit. An onboarding portal guides you step by step, and an implementation specialist and an account manager help with larger setups.
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