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Flexible Pricing Plans to Scale with You
Market Leading Call Quality
Monthly or Annual Billing
Access to 160+ International Numbers
Trusted by more than 4,000 customers worldwide.
Detailed pricing overview
Detailed pricing overview
Price per user per month
(billed annually)
19
25
30
50
Minimum number of users
1
1
3
10
Maximum number of users
unlimited
unlimited
unlimited
unlimited
Phone number included in the plan
Free inbound calling is not available in case you select certain high cost country numbers.
1 standard local number free
1 standard local number free
1 standard local number free
1 standard local number free
Price of each additional number per month
from €6
from €6
from €6
from €6
Maximum number of callers in queue
unlimited
unlimited
unlimited
unlimited
Unlimited inbound & intracompany calls
(toll-free excluded)
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
Outbound calls – domestic
Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
Outbound calls – domestic
500 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
1,000 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
Outbound calls – international
Contact us for rates and call packages
Contact us for rates and call packages
Contact us for rates and call packages
Contact us for rates and call packages
Price of SMS/MMS messaging
per message
per message
per message
Price of SMS/MMS messaging
per message
per message
Storage for recordings
1 month
unlimited
unlimited
unlimited
Analytics data
unlimited
unlimited
unlimited
unlimited
Package comparison
Compare our different options and find the right one for you.
Voice features
Call queuing
Create customized caller queues. Inbound calls are sorted in caller queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
1 queue
Call recording
CloudTalk can automatically make a recording of all inbound calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
Internal calls / Extensions
Each user, agent, caller queue or department has their own personalized number or extension. This will allow you to reach anyone in your company or seamlessly route a call to a different agent.
Voicemail
Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen it directly from the internet browser from anywhere and anytime.
Mobile app
International numbers
Possibility of using international phone numbers (with geographic and non-geographic presets) from more than 60 countries worldwide. By using international numbers, your foreign customers can call you for standard local fees or for free.
Toll free numbers
By using Toll free telephone numbers, customers can call you for free or at a discounted price. This gives you a competitive edge for your customers.
Short numbers
Get a five-digit phone number 16 xxx, 17 xxx or 18 xxx.
Number porting
CloudTalk allows you to use your existing phone numbers by porting them to CloudTalk.
Fax to email
Do you want to use fax services? Do not hesitate to contact us and we’ll activate the service right away.
Business hours
Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.
Personalized greetings & music
Initial greeting is your first interaction with clients. With CloudTalk, you can create personalized greetings played to the caller based on specific situations (outside business hours, on-hold, etc.)
Internal phone number tags
Does your company use several phone numbers? Give them a tag so that your employees and agents immediately know what number the client dialed and how to adjust their approach.
SMS / MMS messages
Send your customers personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents.
SMS / Text messages
Send your customers personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents.
MMS messages
Conference calls
Improve teamwork with conference calls. You can schedule conference calls easily in a couple of minutes and invite external contacts, e.g. your clients, suppliers, etc.
Call masking
Intelligent call routing
Automated Call Distribution (ACD)
Automated smart and efficient distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.
Call Flow Designer
With our Call Flow Designer feature, you can manage your inbound calls coming to the call center step by step.
Go-To CFD Feature
The Go To action lets you send any action in your call flow to an already created action. It also lets you send callers to an action in another number’s call flow.
Caller-based routing
Smart routing of inbound calls based on the caller’s phone number with your custom criteria.
Preferred agent
Set a preferred agent for each client so that their calls are always directed to the right person. The customer constantly communicates with the same agent, which makes your customer support more personalized, efficient and pleasant.
Automatic outbound caller ID
CloudTalk allows you to set an outbound caller ID automatically based on the call destination country. Your clients abroad will receive a local phone call instead of an international one.
Ring groups
Make sure that customer calls ring multiple or all agents at once. This will shorten the response time and improve your customer support.
1 group
Automated call redirection
With our business phone system, your clients will always reach you. CloudTalk allows you to automatically redirect incoming calls to a selected phone number each time your agents are busy or unavailable during business hours.
Interactive Voice Response (IVR) menu
Create your multi-level IVR menu to guide the caller through different options and make sure they are always directed to the right department, agent or group of agents and receive relevant information through customized messages.
VIP Queues
Make your VIP customers feel special when trying to connect your contact center. When using the VIP queue, you always give the priority to the customers which matter the most to your business.
Skill-based routing
Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller. You can easily assign skill levels to your agents.
Smart routing
Productivity
Ring on speakers
Reduce the risk of accidental missed calls with the ″Ring on Speakers″ feature.
Voicemail by email
Click to Call
Dial any phone number on the web with a single click.
Desktop notifications
When an incoming call comes in, we will automatically alert you with a notification to instantly know who is calling.
Callback
If there are any unanswered phone calls, CloudTalk can automatically call your customers back.
Smart detection of resolved missed calls
Learn which of your missed calls were and were not resolved by your agents thanks to the Smart detection feature.
Call tagging
Call tagging will allow you to sort calls into categories and quickly identify what type of call is it.
Call notes
Increase the quality of the customer experience through the feature Notes on Calls, which allows you to add notes to any calls you want.
Mandatory tagging
CloudTalk offers the option to force your agents to add tags after a call is finished.
Comment on calls
You can add call notes during or after your call. The only thing you have to do is to click “Save” and CloudTalk will take care of the rest.
Custom fields
Create custom fields to add relevant customer information and data essential for your business.
Contact tagging
Apply customized tags to your contacts to help you search and sort contacts into categories and quickly identify each contact by their tag.
Real-time customer card
Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.
After-call work
Use the After Call Work feature and allow your agents to complete all follow-up tasks after a call has ended.
Blacklist
Build your blacklist with unwanted phone numbers. Eliminate incoming calls that are not relevant to your company, such as robots or spammers.
Transfer
Thanks to our Call Transfer feature, you can easily and quickly transfer callers over to another extension, agent or group.
Speech to text
CloudTalk speech recognizer helps you convert your calls to text and facilitate search in your recordings.
Smart dialer
Smart dialer automatically compiles a list of numbers and lets you automatically call through them with a single click.
Power dialer
Power dialer allows you to increase efficiency and the number of calls you make. When an agent is available, CloudTalk automatically dials the next call in line.
Integrations
Contact importer
Contact history
Complete customer interactions history always within easy reach. We will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.
Shared contacts
Compile all your contacts in a single contact list. Integrations will help you import contacts from several sources into CloudTalk. This will make your workflows even more efficient.
Contact details before picking up the call
Personalize your communication with clients from the very beginning. We will show you the name of the caller, their phone number and much more even before the call connects.
Create tasks directly from CloudTalk
Add new contacts, create tickets, tasks or edit orders in your CRM, helpdesk or e-commerce solution directly in CloudTalk. Streamline your workflows with our effective solution for customer calls.
API
Integrate CloudTalk with your external systems. With integrations, you can import and export contacts and regularly download history of phone calls, orders, tickets, etc.
Workflow Automation
Workflows Automation can come in handy if you wish to get things done automatically in CloudTalk.
Access to developer API support
Integrations
CloudTalk can be easily integrated with your CRM, e-commerce or helpdesk tools. Your agents will see all customer data in one place. This will allow them to deliver better and quicker service.
Salesforce Service Cloud integration
Salesforce Sales Cloud integration
WhatsApp Inbound Messages
WhatsApp Outbound Messages
Statistics and monitoring
Call statistics
Track the performance of your call center. CloudTalk is a truly data-based system. Complex statistics on calls, agents and call queues all in one place. Make smart decisions based on relevant data.
Advanced analytics with unlimited history
Call monitoring
(Call barging, Call whispering)
Have a comprehensive overview of your phone calls anytime you need. Get information on your agents’ calls and optimize your customer service.
Agent reporting
A simple access to agent statistics directly in CloudTalk to help you improve your customer service and rank each agent based on their performance.
Real-time client dashboard
Monitor your call enter activities in real time. All important data on inbound calls and agent productivity are always at your disposal, always up-to-date.
CSAT Score
You can focus on worldwide metrics and statistics like First call resolution or Average call duration, you can have the best productivity tools but what matters is the human factor on your customer support and sales department.
AI add-on
AI add-on
AI add-on
AI add-on
Wallboard
Get a live picture on what’s going on in your cloud call center displayed on monitors. Wallboard will allow you to optimize agent productivity, reduce waiting times and immediately address the caller’s needs, improving their satisfaction.
Custom reporting
Need more than our standard CloudTalk statistics? Use filters to view data as you see fit (e.g. by agent, phone number, queue or timeframe). This will generate reports that are relevant to your business.
Utilities
Security
Reliable and safe operation of your business phone system. Your data and VoIP services are safe with us. All CloudTalk data are stored in modern safe data centers with 24/7 monitoring.
Online user management
You can add new users into your call center, modify their details and remove agents who no longer work with you. There’s no need to contact us, you can do everything related to agent management yourself, with no hassle.
Unlimited concurrent calls
CloudTalk does not limit your concurrent calls. You can handle as many inbound and outbound calls as you like, all at the same time.
Responsive web admin
CloudTalk is accessible from all kinds of devices. Web interface automatically adjusts to your device’s resolution – be it a laptop, PC, tablet or smartphone.
Single Sign-On (SSO)
We support many different Single Sign-Ons (SSOs) e.g. Google, Okta, Onelogin…
Customer support
Help center access
Email support
Phone support
Onboarding coach
Dedicated account manager
SLA
Please note that our prices exclude all applicable taxes and fees. EU customers will be billed VAT according to the applicable rates of their member state unless a valid VAT number is provided. US customers will be charged taxes and fees as outlined in the Terms & Conditions: US Taxes & Fees section. For detailed information on phone number pricing, please visit our Geographic phone number pricing and Country coverage for phone numbers pages.
Over 4,000 call centers and phone systems are powered by CloudTalk
If you haven’t heard it yet, CloudTalk is the Next Generation Business Calling Software for data-driven teams. And according to G2, we’re also the #1 Aircall Alternative! So, what gives us the edge?
Have a question you need answered?
How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk is ISO 27001:2013 and PCI-DSS certified. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
Connect agents, customers and other software, together in the cloud
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today