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Outreach Phone System Integration
Call Center
for Outreach
Combine the strength of your Sales Engagement platform and powerful calling features with CloudTalk’s Outreach VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.
Made by
CloudTalk
Category
Sales Engagement Software
Use for
Sales Calls
Lead Management
Workflow Automation
Performance Tracking
Users
Sales Representatives
Managers
Trusted by Thousands
1,150 Reviews on G2
4,000+
Satisfied customers
160+
international numbers
300%
More calls per day
50%
Lower wait times
Why Integrate Outreach with CloudTalk?
Set up the Outreach call center integration in just a few clicks and streamline your sales operations with easy access to calling, SMS, and actionable insights. Automate workflows with custom triggers, keep data up to date with two-way synchronization, and eliminate manual work with automatic call logging.
What is Outreach?
A leading sales engagement platform designed to streamline outreach, track customer interactions, and optimize workflows for sales teams. With Outreach, businesses can automate repetitive tasks, manage pipelines, and boost customer engagement with AI-powered tools.
What Data Does CloudTalk & Outreach Share?
Outreach
CloudTalk
CloudTalk processes
Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.
Workflow Actions
Outreach & CloudTalk exchange
Contact Information:
Sync names, emails, phone numbers, and lead details between systems.
Contact Information
Lead and Deal Activity:
Share updates on activities, statuses, and tags seamlessly.
Lead and Deal Activity
Outreach Receives
Call Data:
Missed calls, durations, call outcomes, and logs are synchronized to Outreach.
Call Data
Voicemails and Tags:
Access detailed call recordings, voicemails, and tags for tracking and follow-ups.
Voicemails and Tags
How to integrate Outreach with CloudTalk?
- Ensure you have a CloudTalk Essential plan and admin access for both tools.
- Log into your CloudTalk account and navigate to Settings > Integrations.
- Select Outreach from the integration list and click “Add Integration”.
- Sign into your Outreach account when prompted and authorize data access.
- Configure your settings for workflows, call logging, and synchronization rules.
- Map custom fields by matching Outreach and CloudTalk naming conventions.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
1,150 Reviews on G2
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Craig H. 
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Carlotta B.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Daniel S.
Customer Support Specialist
It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Ivan M.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Arun S
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Joe P.
Account Manager
How to Set Up Calling in Outreach?
- Make sure you have an Outreach Sales Engagement plan with admin access.
- Log into your CloudTalk account and navigate to the Integrations section.
- Search for and install the “CloudTalk CTI” integration.
- In Outreach, go to Settings > Voice > Call Settings.
- Select CloudTalk as your default calling provider and assign numbers.
- Open any Contact, Account, or Opportunity record in Outreach.
- Find the CloudTalk CTI widget in the right-hand panel.
- Start making calls and sending SMS directly from Outreach!
Outreach Phone Integration Benefits
Seamless Contact & Call Synchronization
Automatically sync Outreach prospects with CloudTalk contacts, ensuring that every call, note, and activity is logged and updated in real time. This eliminates manual data entry and provides sales teams with the latest prospect information.
Click-to-Call & Real-Time Call Logging
Make outbound calls directly from Outreach using CloudTalk’s click-to-call feature. All calls are logged as activities in Outreach, complete with call duration, agent details, notes, and call recordings, ensuring a complete sales engagement record.
Automated Call Assignments & Tracking
Optimize workflow by setting rules for assigning calls to Outreach users. If an agent making or receiving a call isn’t found in Outreach, CloudTalk can automatically assign the activity to a default user, streamlining tracking and reporting.
Deep Call Analytics & Performance Insights
Gain valuable insights into sales performance with CloudTalk’s analytics. Monitor call outcomes, track conversion trends, and identify coaching opportunities to enhance team efficiency and boost deal success rates.
An Overview of Outreach Integration and CloudTalk
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
FAQs
Does Outreach integrate with VoIP?
Yes, Outreach integrates with VoIP through CloudTalk, enabling seamless calling and automation for sales teams.
How do you make a phone call in Outreach?
Use CloudTalk’s click-to-dial feature to make calls directly within Outreach, streamlining your workflow.
How do you answer a call in Outreach?
Incoming calls appear in CloudTalk’s interface within Outreach, allowing you to answer with one click.
Is there a limit to the number of calls I can make or receive through the Outreach-CloudTalk integration?
No, CloudTalk supports unlimited calls within the limits of your selected plan.
How long does it take to integrate Outreach with CloudTalk?
The setup takes just a few minutes with easy-to-follow steps for a smooth Outreach Call Center Software Integration.
Is the Outreach and CloudTalk integration free?
Yes, CloudTalk’s integration with Outreach is free; usage depends on your selected CloudTalk plan.
What are the additional features available when using CloudTalk with Outreach?
Features include call logging, smart dialers, SMS automation, and Outreach campaign calling integration.
Can CloudTalk automatically log all call activities in Outreach?
Yes, CloudTalk logs all calls, notes, and tags, making it a seamless Outreach Campaign Integration.
