Cutting-edge Call Center Software For Financial Services

Did you know that 40% of customers would be more loyal to their financial services provider if it offered a more personalized experience? Bring your financial services business into the modern age and build lasting relationships with your clients and prospects through personalized, secure conversations.

2,900+ innovative companies run on CloudTalk call center software

Hit Your Targets with Our Smart Calling Software

Your business moves fast, so you need tools that can keep up. CloudTalk is designed to give our customers a seamless experience — from initial deployment to day-to-day operations and beyond. Our advanced analytics suite helps you keep a close eye on critical KPIs like Missed Call Rate, Calls Per Agent and Agent availability, making it easy to ensure you’re reaching your business goals. 

call quality

Increase
calls per agent by

87%

Call quality

10/10

Increase
first call close by

17%

Decrease
holding time by

22%

Increase
answer-seizure ratio by

59%


privacy and security

Your Data is Safe with Us

At CloudTalk, the security of our clients data is always top-of-mind. Our team follows recommendations established by security standards, like ISO 27001/27002. CloudTalk is alos GDPR compliant. All our customers’ data are partitioned and all our on-site data centers are monitored 24/7 to ensure that they cannot be accessed by other clients or unauthorized persons.

High-quality Calls & Stable Connection

The CloudTalk team has gone to great lengths to establish a strong network of telco partners across the globe. The result? Our clients enjoy stable connections with all of their clients, prospects and stakeholders, no matter where in the world they happen to be located. Enjoy high-quality calls with guaranteed latency and minimal jitter.

global call center connections

Connect Your Call Center With 30+ Tools

Seamlessly integrate CloudTalk with your existing CRM or help desk systems, including popular platforms like Salesforce and Zendesk, with just a few clicks. Ensure your agents stay effective with instant access to the right data. If you don’t see your preferred tool on our integration list, connect CloudTalk with your systems via Zapier, Workflow Automation, or API for a customized solution tailored to your unique business needs.


#1 Rated call center software preferred by financial services

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 258 reviews

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4.3/5 – 663 reviews

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4.4/5 – 305 reviews

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4.5/5 – 258 reviews

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We Transform Your Teams
Into Revenue Engines

Over 2,900 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

FAQ

Why Do Financial Institutions Need Call Center Software?

Financial institutions need call center software to effectively manage high call volumes and provide exceptional customer service. Call center software can help streamline workflows, automate tasks, and provide real-time data analytics that will help you improve your call center operations. 

What is a Financial Services Call Center?

A financial services call center is a specialized call center that handles customer inquiries related to banking, insurance, investments, and more. These call centers often require software that can handle complex financial transactions, maintain security and compliance standards, and provide a high level of customer service.

What are the Benefits of Call Center Software for Financial Services?

Call center software offers a range of benefits for financial institutions, including increased efficiency, improved data management, and enhanced customer experiences. CloudTalk’s call center software offers a variety of features designed specifically for financial institutions, such as secure call recording, PCI-DSS compliance, and real-time analytics. 

How Does Financial Services Call Center Software Improve Customer Experience?

A financial services call center software can improve customer experience by providing personalized service, reducing wait times, and improving first call resolution (FCR) rates. To achieve these benefits, financial institutions must invest in comprehensive call center training that teaches agents how to make best use of the powerful software tools at their disposal. 

What are the Best Practices for Training Agents at Financial Services Call Centers?

Some best practices for training agents at financial services call centers include ongoing coaching and feedback, role-playing exercises, and scenario-based training. Call center managers should also focus on fostering a positive team culture and emphasizing the importance of empathy and active listening in customer interactions.

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Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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