Close more deals with easy access to all contacts, notes, tags, and call recordings
Easily initiate calls by converting all numbers into a clickable format with our Click to Call
Handle calls without ever leaving Salesforce and contact customers instantly
Gain deeper insight into your agents’ performance with smart analytics
Salesforce and CloudTalk
By combining CloudTalk’s comprehensive call center software with Salesforce’s top-of-the-line CRM system, you can ensure your customers receive high-quality service via smooth VoIP connections and all your interactions stay logged.
Useful benefits of the integration include real-time call monitoring, easily accessible archives of call recordings and custom call queues.
All you need to do is add the integration to your CloudTalk account. Ready to get started?
“CloudTalk is very easy to set up and use. I liked that they could provide us with local phone numbers in countries where other vendors couldn’t“
Miguel Harari Salesforce Appexchanges
Does Salesforce offer phone integrations?
Yes, Salesforce offers phone integrations through its CTI (Computer Telephony Integration) technology. With CTI, you can seamlessly integrate your phone system with Salesforce, enabling you to make and receive calls directly from the platform.
What phone systems does Salesforce use?
Salesforce allows you to use any phone system that supports CTI integration. Some of the popular phone systems that are compatible with Salesforce include CloudTalk, Avaya, Cisco, and Twilio.
What is the Salesforce phone integration and how does it work?
The Salesforce phone integration helps businesses streamline their processes by enabling the seamless flow of information. With Salesforce + CloudTalk, you can easily manage customer databases and shared contacts, as they’re distributed among multiple business processes that run across multiple systems. It provides users with the right combination of automation and personalization for their customers.
What are the benefits of the Salesforce + CloudTalk Integration?
By Integrating Salesforce with CloudTalk, you get a modern call center inside your favorite CRM. Here are 7 advantages of the Salesforce + Cloudtalk phone integration:
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