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CloudTalk’s integration with Zoho CRM lets you…

Maximum Productivity

Get more done in less. Automate your workflows, processes, campaigns, customer journeys, and more.

Rich Analytics

Derive actionable insights, create custom reports and dashboards, and measure operations in real time.

Easily Customizable

Dedicated admin panel, excellent customization, and a developer platform to extend Zoho’s functionalities.

Full visibility

From demo to support

CloudTalk connects to both Zoho CRM and Zoho Desk so your sales, customer success and support teams can monitor every call in your reporting tools.

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Customer journey

From start to finish

Get a complete overview of your prospects’ journey, even when multiples sales reps are working different deals and link calls to multiple open deals.

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More predictability

Always ready

Know who’s on the line before you pick up the phone. CloudTalk provides sales reps with the prospect’s active deals and updates changes in the CRM in real time.

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Centralized solution

One platform
for all your needs

Sales Reps can work without ever having to leave Zoho CRM. Gain access to every call tags and notes, assign specific data to specific agents and see all deal activity.

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Fully adaptable

Unique solutions

Customize our Zoho CRM integration to the exact needs of your business. Choose how calls and SMSs are logged in your team’s leads and deals.

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"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."

Sara Konickova Sales Ops Manager

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FAQs

What is Zoho CRM used for?

Zoho CRM facilitates B2B companies in overseeing their sales operations, offering functionalities that span from managing contact details to tracking business deals, payments, and reports. It establishes a unified platform, ensuring synchronization among partners, vendors, and other stakeholders, enabling effective collaboration and streamlined operations.

Why is Zoho so popular?

Zoho, a thriving software company, has gained considerable market success, primarily due to its intuitive and user-friendly platform. Its success lies in crafting solutions that are easily navigable and user-friendly, catering even to individuals less familiar with technology.

What is Zoho compatible with?

Zoho offers compatibility with a wide range of applications and systems, allowing seamless integration with various tools such as email services like Gmail and Outlook. This extensive compatibility enables users to synchronize data and workflows, fostering a cohesive and efficient work environment.