Manage Missed Calls Effortlessly

Turn abandoned calls into satisfied customers. Easily track and manage missed calls to improve your response rate and grow your business.

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Don’t Miss Out on Missed Opportunities

Keep Only Useful Data

Automatically remove irrelevant data by filtering out callbacks from missed calls analytics.

Zoom in on Missed Calls

Know how many incoming calls you got after working hours or track down specific ones.

Keep Agents in Line

See if your agents were busy, unavailable, or why they weren’t able to pick up the phone.

What are Missed Calls?

The “Missed Calls” feature helps you never lose track of customer interactions. When a call goes unanswered, this feature automatically logs the missed call, allowing your team to follow up promptly. By capturing missed calls, you ensure that no customer inquiry falls through the cracks.

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How Do Missed Calls Work?

Unanswered calls are instantly recorded and stored in your system for easy access. You can customize notifications to alert agents or managers about missed phone calls in real time, ensuring a swift response. This feature not only logs the call but also provides detailed insights, allowing your team to analyze patterns and improve response strategies.

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4 Benefits of a Missed Calls

Reach Every Customer

Proactively reach out to customers who were unable to contact you. Ensure that no inquiry goes unanswered, turning potential lost leads into successful engagements.

Optimize Response Time

Use missed call data to analyze peak call times and adjust team’s schedule. Align resources with demand to reduce wait times and ensure faster responses.

Enhance Team Performance

Track missed calls to get valuable insights into your team’s performance. Adjust staffing levels and call routing strategies to reduce the number of lost calls.

Grow Your Business

Recover all business opportunities that you missed the first time quickly and easily. Ensure that team capitalizes on every customer interaction and grows business.

Easily reconnect with customers that you missed.

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How to Check Missed Calls in CloudTalk?

01

Log in to CloudTalk and locate Statistics → Call history in the left side menu.

02

Locate the “Missed calls” stat card and click “More”.

03

Use filters to focus on missed calls by selecting the relevant stat card or time range.

04

Scroll to the graph and call log table for a detailed breakdown of each missed call.

05

The missed call data can be found also in CloudTalk analytics. Select Statistics → New Analytics by locating the corresponding stat card and clicking on it.

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Have questions?

What is an unanswered call?

An unanswered call is a call that rings to an agent or group but is not picked up within a specified time. The caller might hang up, or the call may be redirected to voicemail or another agent.

What does abandon call mean?

An abandoned call is where the caller hangs up before reaching an agent or being routed to a voicemail system. This often occurs when the caller gets tired of waiting in a queue.

What is the difference between missed calls and abandoned calls?

Missed calls are calls not answered by the intended recipient, either because the agent is unavailable or the caller hangs up after a short ring. And what is an abandoned call? It specifically refers to calls where the caller disconnects before an agent can answer, usually due to long wait times.

What is the difference between missed calls and unanswered calls?

Missed calls include any calls that weren’t answered by an agent, regardless of why. Unanswered calls are a subset of missed calls, specifically those that rang but were not picked up by the agent or group within the allowed time.

What is Auto-Answer?

Auto-Answer is an advanced AI-powered auto-answering system that allows you to radically cut down your call center’s wait times by routing incoming calls to the first available agent. This is particularly useful for optimizing work processes, as agents don’t even need to press “Accept” to start solving your customers’ burning issues.
After onboarding Auto-Answer, you can expect to see lower wait times, higher customer satisfaction rates, better retention, and lower churn – all of which translates into more stable revenue.

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