Unleash Your Business’s Potential with CloudTalk and Grow Faster

Looking for a comprehensive call center solution that surpasses Justcall? Discover the top Justcall alternatives and find your perfect fit. Here we present CloudTalk as a leading choice, preferred by sales and support teams for its exceptional features and benefits.

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9 globally distributed data centers

2 global data centers

International Numbers



Price for Inbound calls


pay per min

Smart call routing

Skill-based routing

Automated callback

Dedicated account & onboarding manager

Only in Enterprise package

Access to API developer support

Sentiment analytics

on request

Speech to text

on request

3,000+ call centers and phone systems powered by CloudTalk and counting

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

Save time by porting existing numbers

Changing a phone number is a tiresome process that can hurt your business. When pairing with CloudTalk – your JustCall alternative – why not take your existing numbers with you? Check out our Portability table to find out which countries you can port your numbers for, as well as the amount of time and price it will take to port them.

illustration customer service philosophy MAIN
real time customer card

Identify Incoming Calls with Ease

Offer unique and personalized service to your customers. With CloudTalk, your agents don’t have to switch between tools to access clients’ history. By combining the Desktop Notification feature with a Real-time customer card, your agents will always know who is calling as soon as the call comes in. 

Retain customers by streamlining call transferring

Don’t lose any more customers due to excessive wait times. Implement smart transferring features like Automated Call Distribution and Skills-based routing to ensure they are always transferred quickly and to exactly the person they need to speak with. You can also help your callers create a self-service menu using our IVR and Call Flow Designer. 

Check 8 of the best business phone systems in 2023 to help you decide which one fits you the most.

10 of the Top JustCall Alternatives

  1. CloudTalk
  2. RingCentral
  3. Aircall
  4. Dialpad
  5. Five9
  6. Openphone
  7. Zendesk
  8. Twilio

#1 CloudTalk

When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself. 

CloudTalk’s Benefits:

CloudTalk is a cloud-based call center and business phone system built to maximize your customer support efforts across all channels. All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more! CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.

Key Features:

  • High-quality calls with guaranteed latency and minimal jitter
  • Smooth workflow with our Intelligent call-routing tools
  • Callback feature that redials the number until connected with the agent
  • Redirecting calls during busy hours or when outside the office
  • The call masking feature keeps your personal number private

What is CloudTalk Missing?

According to some users, CloudTalk Analytics needed a refresh, something that would afford our users deeper insights into the data that drives their business forward. We answered the call and recently launched Analytics 2.0, a powerful new data-visualization framework that gives users in-depth reports on the day-to-day operations of their call center. Identify problem areas and apply data-driven solutions faster than you ever thought possible.

What Type of Business Is It Best For?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.


#2 RingCentral

When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself. 

RingCentral’s Benefits:

RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.

Key Features:

  • SIP Trunking
  • IVR
  • Call Recording
  • Call Routing
  • Contact Management

What is RingCentral Missing?

Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require. Features like native sentiment analytics, Speech-to-Text transcription, smart dialers, or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

The Call recording tool and Toll-free numbers are only available as add-ons for an additional cost. 

Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 

RingCentral UI is also not always the friendliest to work with.

What Type of Business Is It Best For?

RingCentral MVP is a flexible cloud-based solution that is ideal for businesses of all sizes.


RingCentral new prices

#3 Aircall

Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple candidates in a back-to-back queue and surface crucial contact information directly within the phone interface. 

Aircall’s benefits

Aircall excels when it comes to automation. The provider also features many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.

Key Features:

  • Automatic Call Distribution
  • Call Monitoring
  • Call Transfer
  • Call Recording 
  • Call routing

What is Aircall Missing?

Aircall lacks some essential video-calling features. Webinar hosting and screen-sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration for users. 

What Type of Business Is It Best For?

Aircall is a calling software primarily targeted at small businesses using the phone to conduct sales and support business daily, but certainly not all of them. Think about how frequently your team uses smart dialers. You might consider looking elsewhere if they’re a core part of your day-to-day work. 


#4 Dialpad

Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams. 

Dialpad’s Benefits:

Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more. 

With Dialpad, you can call the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos, and a well-built mobile application.

Key Features:

  • Call Recording
  • Machine Learning
  • Call Analysis
  • Customer Scoring
  • Call Routing

What is the Dialpad missing?

While Dialpad offers a Power dialer, it lacks a Smart and Predictive dialer. The Power dialer feature is limited, as it only works with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually. 

The Preferred agent feature only works through API. 

Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.

The provider offers a limited integration stack, and Voicemail drop comes only with Dialpad Sell.

What Type of Business Is It Best For?

Any size of sales organization looking to drive agent efficiency and speed up ramp times.


#5 Five9

Five9 is a cloud-based contact center solution that offers a range of features for customer service and sales teams. These include omnichannel support, workforce optimization, reporting and analytics, and more.

Five9’s benefits

  • Offers an all-in-one cloud contact center solution.
  • Omnichannel support for a seamless customer experience.
  • Advanced workforce optimization features for improved agent productivity.
  • Robust reporting and analytics capabilities.
  • Easily integrate with other software.

Key Features:

  • Omnichannel Support: Enables interaction across all channels.
  • Workforce Optimization: Improves agent productivity and engagement.
  • Reporting and Analytics: Provides insights to improve performance.
  • Integrations: Easily connect with other software.
  • All-in-one Solution: Offers an all-in-one cloud contact center solution.

What is Five9 Missing?

Five9’s pricing can be higher compared to some other contact center solutions in the market, which may make it less attractive to some businesses. Additionally, some users have reported issues with the platform’s call quality.

What Type of Business Is It Best For?

Five9 is suitable for mid-sized and large enterprises that require an all-in-one cloud contact center solution with omnichannel support, advanced workforce optimization features, and robust reporting and analytics capabilities.


Five9 new pricing list

#6 Openphone

OpenPhone helps small to large businesses set up international phone lines to manage internal and external global calls or messages. You can handle all your call center interactions while working from anywhere.

Openphone’s benefits

OpenPhone has an intuitive user interface with applications that work on any platform. Features like call recording, customizable IVR, and extensions make OpenPhone a great solution for customer support teams

Key features

  • API
  • Automated Attendant
  • Call Center Management
  • Call Logging
  • Call Recording

What is OpenPhone missing?

OpenPhone lacks many features essential for sales teams, such as auto dialers, click-to-call, and open API support that can help users expand the range of available integrations. Customers often complain about the low number of apps the software connects with. Additionally, the Standard option only includes calling and messaging the U.S. and Canada.

What Type of Business Is It Best For?

OpenPhone is an all-in-one phone system for teams. It brings your business calls, texts, and contacts into one delightful app that works anywhere.


Openphone new pricing

#7 Zendesk

Zendesk is a customer service and engagement platform designed to improve the customer experience. It offers a range of features such as ticketing, chat, and call center software.

Zendesk’s Benefits

  • User-friendly interface.
  • Multiple channels for customer support.
  • AI-powered automation and analytics.
  • Flexible pricing plans to suit different business sizes.
  • Integrated customer relationship management (CRM).

Key Features

  • Ticketing: Organize customer requests and track their progress.
  • Live chat: Interact with customers in real time.
  • Call center software: Route calls and manage agents effectively.
  • Self-service options: Allow customers to help themselves.
  • Analytics: Monitor performance and identify areas for improvement.

What is Zendesk Missing?

Some users have reported slow response times from support, and the platform may be difficult to navigate for some. Advanced reporting features may also be limited for some businesses.

What Type of Business Is It Best For?

Any size of sales organization looking to drive agent efficiency and speed up ramp times.


Zendesk pricing list

#8 Twilio

Twilio is a cloud communications platform that enables businesses to communicate with customers via voice, SMS, and messaging apps. It offers developers a range of tools and APIs to build and customize communication workflows.

Twilio’s Benefits

  • Scalable and flexible platform.
  • Wide range of communication channels.
  • Extensive documentation and support.
  • Advanced analytics and reporting tools.
  • Robust security features.

Key Features

  • Programmable Voice: Make and receive calls with APIs.
  • Programmable SMS: Send and receive SMS messages with APIs.
  • Programmable Chat: Embed chat into web and mobile apps.
  • Video: Add video capabilities to web and mobile apps.
  • Flex: A fully programmable contact center platform.

What is Twilio Missing?

Some users have reported that the platform can be difficult to navigate, especially for non-developers. The pricing can also be confusing, as it charges for each API call, which can add up quickly for high-volume usage.

What Type of Business Is It Best For?

Twilio is an ideal solution for businesses that require customizable communication workflows and a range of communication channels. It’s especially useful for developers who want to build their own communication applications.



How much does JustCall charge per minute?

JustCall offers flexible pricing plans based on your specific business needs. The cost per minute varies depending on factors such as the country you’re calling and the type of call (inbound or outbound).

What can JustCall do?

JustCall is a powerful cloud-based phone system that lets businesses streamline their communication processes. It offers features such as virtual phone numbers, call forwarding, call recording, and integrations with popular CRM and helpdesk tools. JustCall enables companies to enhance their customer support, sales outreach, and team collaboration.

Where is JustCall headquartered?

JustCall is a globally recognized company headquartered in the heart of San Francisco, California. As a cloud-based service, JustCall operates virtually and caters to businesses worldwide. Their robust infrastructure ensures reliable and high-quality communication services regardless of your location.

How do I set up JustCall?

Setting up JustCall is quick and straightforward. You can easily create an account on their website, choose your desired phone number, and configure your call settings. JustCall provides intuitive setup guides and step-by-step instructions to ensure a seamless onboarding experience.


Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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