Gong

Gather and analyze call recordings with no limits. Get organized transcripts and insights about every customer interaction, and watch your team thrive with Gong + CloudTalk integration.

Quick feature overview:

• Get local or toll-free numbers from more than 140+ countries
• Listen to calls and review transcripts in Gong.io for all recorded calls in CloudTalk
• Connect CloudTalk calls with contacts from your CRM in CloudTalk and Gong.io
• See CloudTalk calls as activities in your Gong.io Deals
• Automate agent workflows based on CloudTalk events
• Integration with other CRM, e-commerce or support solutions

Help your sales team succeed 

Gong lets you identify your top reps and their strengths, helping your team learn from one another.  For instance, if certain sales representatives stand out thanks to their talk-to-listen ratio, it may mean they’re asking the right questions. Gong allows you to share such tips with the rest of the team, leading to overall improvements. 

Browse through past conversations

By transcribing and storing all sales conversations, Gong ensures no information is ever lost. Looking for specific data? Use keywords to find it, fast. Want to check on an agent’s progress? Simply browse through his/her past conversations.

How to set up the Gong integration

• Make sure the Gong users who use CloudTalk have importing telephony system calls enabled in their data capture settings
• Log in to CloudTalk Dashboard account here
• Select Gong.io integration and click on the “+Add” button to install the integration
• You will be redirected to Gong.io, click “Allow” to connect CloudTalk and Gong.io. This is an OAuth integration

A complete guide on setting up Gong with CloudTalk can be found here.

Collaboration made easier than ever 

Having the proper tools to work together is the foundation of a strong, happy team that gets results. Simplify the process of asking for help and sharing initiatives by allowing your team to tag one another, brainstorm, and share sales call — internally or with customers.