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Check 21 of the best business phone systems in 2023 for small, mid-size, and large companies to help you decide which one fits you the most.
Let’s start small – First, we’ll introduce the best phone systems for established small companies as well as those that are only just starting their journey into the market.
#1 Grasshopper
CloudTalk is a cloud-based call center and business phone system built to maximize your customer support efforts across all channels. All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more! CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.
According to some users, CloudTalk Analytics needed a refresh, something that would afford our users deeper insights into the data that drives their business forward.
We answered the call and recently launched Analytics 2.0, a powerful new data-visualization framework that gives users in-depth reports on the day-to-day operations of their call center. Identify problem areas and apply data-driven solutions faster than you ever thought possible.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
#2 Phone.com
Phone.com is another virtual phone service you don’t often hear about. It’s slowly but surely making a name for itself, though, by providing reliable, affordable, and easy-to-use communication software to its customers.
Phone.com is a cost-effective phone solutions for small business that allows users to save money on phone bills. Additionally, the provider lets users easily manage their accounts and quickly add/remove phone numbers or users. Finally, Phone.com offers top-notch customer service and support, making it an ideal choice for those looking for a reliable virtual phone service.
While Phone.com’s features certainly offer plenty to its customers, there’s a catch. Many of its best features are locked behind a paywall. Furthermore, the software has a limited number of possible integrations, making it perhaps not the first choice for those looking for a centralized call center solution.
To get additional tools, companies must upgrade to high-tier plans. Examples of such tools would be voicemail transcription, online voice transmissions, access controls, permissions, and even unlimited minutes.
#3 Ooma
Ooma is an ideal cloud phone system for small business with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations.
Although the setup is very simple, and you can seek assistance from guides or customer support, there is no in-person training involved. Ooma also doesn’t offer predictive dialers and telemarketing management these features speed up your workflow and make your sales efforts much smoother. Ooma lacks reporting and analytics capabilities.
Ooma is best for smaller businesses looking for a basic VoIP service.
#5 Verizon
Verizon is a cloud-based solution that offers many of the insights needed to optimize business operations and, by extension, drive growth. It offers mobile phone, home phone, and internet services for a variety of devices.
Verizon uses analytics to determine users’ performance and assist with improving efficiency. Thanks to real-time reports and alerts, it helps businesses to better manage their services.
While Verizon offers a variety of helpful features, it’s missing some capabilities that other business phone solutions provide. For instance, it doesn’t offer inventory management, which can be important for businesses that need to track their stock levels.
Additionally, it doesn’t provide scheduling or dispatch tools, which can be useful for businesses with mobile workforces. Finally, Verizon lacks any marketing or CRM features that can help businesses nurture leads and maintain customer relationships.
Overall, Verizon is a great solution for managing mobile devices and services, but businesses looking for more advanced features may need to consider other cloud-based phone systems.
Verizon is an ideal solution for businesses of all sizes looking to optimize their operations, reduce costs, and improve customer service. It is also handy when businesses need to manage multiple locations, coordinate deliveries, and schedule appointments.
Price per Request
#6 Net2Phone
Net2phone is a modern VoIP phone service built to enhance business’s communication experience. Basic VoIP features come standard, including call forwarding, call transferring, and call recording.
Net2phone’s customers cite a number of benefits the service provided their businesses with, including the ease of implementation, straightforward user interface, good call quality, and remote work capabilities. Not to mention several people boasting that they’ve been able to cut down their phone bills significantly since onboarding.
Net2Phone’s admin portal leaves much to be desired, according to reviewers on the G2 platform. It’s a basic setup and one that can hamper administrative efforts on the part of its user base.
Net2Phone is best for businesses looking for an all-in-one VoIP and communications solution.
Next, we’ll explore the best-suited phone systems for businesses that are neither dwarfs nor giants. Which solutions are mid-market software choice finalists in 2023?
Our selection for mid-size businesses:
#1 CloudTalk
CloudTalk is a cloud-based call center and business phone system built to let you maximize your customer support efforts across all channels.
All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more!
CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
Setting up your call center has never been easier. CloudTalk Voice replaces your outdated PBX business phone system and lets you scale with ease. No need to invest in phone hardware or be afraid to work with IT experts. All you need is your internet browser and a headset and you’re ready to make your first calls.
CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.
With CloudTalk advanced features, your phone experience will get to a whole new level.
According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
#2 Dialpad
Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams.
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more.
With Dialpad, you can call the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos, and a well-built mobile application.
While Dialpad does offer a Power dialer, it lacks a Smart dialer and a Predictive dialer. The Power dialer feature is limited, as it only works in conjunction with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually.
The Preferred agent feature only works through API.
Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.
The provider offers a pretty limited integration stack, and Voicemail drop comes only with Dialpad Sell.
Any size of sales organization looking to drive agent efficiency and speed up ramp times.
#3 Nextiva
Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise, or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, 24/7 support means agents are always on hand to assist you.
Although Nextiva is a well-known VoIP business phone system, there are some issues you should know about when considering this provider:
Businesses that need a robust, secure, and reliable enterprise phone system that works across every device and comes with advanced features like video conferencing, mobile app, call recording, and more.
#4 8×8
8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are a number of benefits 8×8 can offer its subscribers.
First of all, the provider has done a great job building an Analytics system that can effectively track large-scale business processes. 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
Then, we have the solution’s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software comes with a smart dialer, click-to-call, and call recording.
If you own a business that works globally, there are a few things about 8×8 you might want to consider:
A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.
Flexible for Any Business.
#5 RingCentral
When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself.
RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.
Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require. Features like native sentiment analytics, Speech-to-Text transcription, smart dialers, or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
The Call recording tool and Toll-free numbers are only available as add-ons for an additional cost.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest to work with.
RingCentral MVP is a flexible cloud-based solution that is ideal for businesses of all sizes.
With company size, there naturally come higher expectations. Which business phone systems hold on to the high demands of market giants in 2023?
So, which providers should you consider?
#1 Cisco
Cisco is one of the biggest and most well-established companies on the market. As a consequence, its Webex applications for meetings and VoIP come with big expectations. Is it worth the money, though? Let’s find out.
Cisco is a reliable solution designed to help companies maximize the performance of their employees. It helps businesses scale easily as they grow. Cisco also provides high-level security through encryption, authentication, and access control to protect against cyber attacks. Another advantage are management tools for easy monitoring, management, and configuration. Furthermore, the provider is a cost-effective solution that saves money on both software and hardware.
Unfortunately, if you’re looking for a VoIP solution, you’ll have to get in touch with Cisco’s sales team because this option is only available for custom Enterprise plans. And even then, it lacks several vital features, including:
Cisco is a household name for a reason – its solution comes packaged with a variety of tools and features that you’ll be able to use to your advantage. However, as a consequence of its reputation, you’ll need to pay extra. As such, it wouldn’t be a great choice for smaller or even mid-sized businesses.
#2 Avaya
Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market.
Avaya offers an omnichannel experience with high-quality interactions across voice and digital channels — all in a single desktop view. It increases efficiency through automation, and provides advanced analytics for customer behavior insights.
The provider lets businesses improve customer experience via a wide range of features. Avaya also offers easy scalability that allows businesses to increase customer service capabilities. Furthermore, it reduces costs thanks to eliminating redundant manual tasks.
Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible.
Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.
Avaya is best for businesses that require a robust communication platform, such as contact centers, large corporations, and organizations with multiple locations. It is also well-suited for small and medium-sized businesses that need a reliable and secure system to facilitate communication between employees, customers, and partners.
#3 Mitel
Mitel’s VoIP product, MiVoice Business, provides users with a comprehensive calling platform capable of meeting both their sales and customer support needs.
Mite’ls list of features offers a number of benefits to users, improving their efficiency and productivity, regardless of whether they work from the comfort of their home or the office. The phone system was designed with flexibility in mind, making it easy to scale your business without breaking the bank. What’s more, Mitel pays close attention to their customer experience, so you’ll always have someone to talk to should anything ever go wrong.
Reviewers on G2 have complained about connectivity issues with this service. The interface can also be difficult to navigate for new users, according to some.
Mitel is best suited to enterprise-level businesses looking to maximize the productivity of their call center agents.
Pricing per Request.
#4 Windstream
Windstream, which is now primarily known as Kinetic for Business, is a phone and internet company that provides coverage to small, midsize, and enterprise businesses, as well as to residences. They’re known for their reliability, a comprehensive set of routing and rerouting options, and flexibility of use across many types of devices.
Windstream’s call center solution offers a range of benefits, including improved customer service, increased employee productivity, valuable data insights, and customizable features, making it an excellent choice for businesses looking to enhance their call center operations.
A variety of types of businesses operate under the Windstream name, including an office suite software, an internet provider, and a VoIP service. Reviewers have complained that the company’s resources are spread rather thin, to the detriment of their overall product offering.
Windstream is best for businesses interested in a single provider for both their phone and internet needs.
#5 Xfinity
Xfinity is an American telecommunications company and division of the Comcast Corporation. It provides consumers with cable television, internet, telephone, and wireless services. It provides a UCaaS platform called VoiceEdge under its Comcast monicker.
VoiceEdge offers a variety of benefits, including advanced calling features like call forwarding, call waiting, and caller ID, a reliable network with nationwide coverage, integration with popular business software like Microsoft Outlook and Google Workspace, and 24/7 customer support.
Xfinity’s software can be less intuitive than some of its competitors, and some customers have reported difficulty with customer support. Additionally, some users have reported occasional call quality issues.
Business phone solution that offers internet packages, voice mobility, SIP trunking, and more.
#6 Zoom Phone
When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, it’s not the cheapest one. Let’s look deeper at all advantages and disadvantages.
Zoom is a lightweight solution that can perfectly into the processes of any organization, regardless of size. Some of its biggest advantages stem from a large number of callers it can support with clear call quality, as well as the productivity tools available (i.e., digital whiteboard). It’s easy to use and works well with scheduling solutions like Google Calendar.
Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like HubSpot CRM and Freshsales. Business phone features are included just in high-tier plans.
Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons. What’s more, Zoom doesn’t offer any in person-training.
Zoom is best for businesses that place a premium on video-conferencing capabilities.
#7 GoTo Connect
GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP provider’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises.
GoTo Connect does not provide advanced call center features such as Automatic Call Distribution (ACD), skill-based routing, or smart dialers. It also does not provide local phone numbers for all countries, which may be a disadvantage for some businesses.
GoTo Connect is an ideal solution for small to medium-sized businesses looking for a unified communication solution that can support remote teams. It’s also suitable for businesses that need an easy-to-use interface for call management and administration, as well as excellent customer support.
CloudTalk Voice empowers you to monitor and manage communication experience even better. View past customer conversations and call notes during the call to be more effective. With real-time analytics, you can track call activity, service level, or customer sentiment to make better data-driven decisions.
Simply put, we can call a business phone system, an internet phone, or online calling since you can contact people through the cloud – without a need for hardware. You can use hardware if you wish, but with cloud-calling solutions, legacy phones are no longer a necessity. All you need is a network connection and of course, the telephony software.
Now, the mechanism behind it. Business phone systems are controlled by a central unit called a PBX, which can be either on-site or in the cloud. The PBX then routes incoming and outgoing calls to the right destination.
The cost of a new business phone system differs based on various criteria, such as its type, the size of your organization, and the features your company requires. Generally, an on-premises system can cost anywhere between $500 to $1,000 per user/month, whereas a cloud-based system costs between $20 to $50 per user/month.
Hosted business phone systems can help organizations save money by eliminating the need for expensive hardware, reducing communication costs, and minimizing maintenance expenses.
Larger enterprises require a more comprehensive phone system with advanced features and scalability. On-premises systems from vendors like Cisco, Avaya, and Mitel are well-suited for larger organizations.
Choosing the best business phone system depends on the specific needs and requirements of your organization. CloudTalk offers a comprehensive and feature-rich cloud-based solution that caters to businesses of all sizes. With advanced call management features, seamless integrations, and high-level scalability, CloudTalk provides a reliable solution for enhancing communication and customer service.
A PBX (Private Branch Exchange) phone system is a communication system that allows businesses to manage and route both internal and external calls.
When selecting the right business phone system, consider various factors such as your business size, communication needs, scalability, and budget. Look at the features and integrations your desired solution offers and make sure that they fit your requirements.
Setting up our business phone system is a seamless process. CloudTalk’s intuitive software allows you to quickly configure your phone system without the need for complex hardware installations.
The cost of a business phone system varies depending on factors such as the provider, features, and your needs. CloudTalk offers flexible pricing plans designed to accommodate companies of all sizes.
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