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Check 21 of the best business phone systems in 2023 for small, mid-size, and large companies to help you decide which one fits you the most.

Best Business Phone Systems for Small Businesses

Let’s start small – First, we’ll introduce the best phone systems for established small companies as well as those that are only just starting their journey into the market.

  1. Grasshopper
  2. Phone.com
  3. Ooma
  4. Google Voice
  5. Verizon
  6. Net2Phone

#1 Grasshopper

Cloudtalks’ benefits

CloudTalk is a cloud-based call center and business phone system built to maximize your customer support efforts across all channels. All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more! CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.

Key Features:

  • High-quality calls with guaranteed latency and minimal jitter
  • Smooth workflow with our Intelligent call-routing tools
  • Callback feature that redials the number until connected with the agent
  • Redirecting calls during busy hours or when outside the office
  • The call masking feature keeps your personal number private

What is CloudTalk missing?

According to some users, CloudTalk Analytics needed a refresh, something that would afford our users deeper insights into the data that drives their business forward. 

We answered the call and recently launched Analytics 2.0, a powerful new data-visualization framework that gives users in-depth reports on the day-to-day operations of their call center. Identify problem areas and apply data-driven solutions faster than you ever thought possible. 

What Type of Business is It Best For?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.


#2 Phone.com

Phone.com is another virtual phone service you don’t often hear about. It’s slowly but surely making a name for itself, though, by providing reliable, affordable, and easy-to-use communication software to its customers. 

Phone.com’s Benefits:

Phone.com is a cost-effective phone solutions for small business that allows users to save money on phone bills. Additionally, the provider lets users easily manage their accounts and quickly add/remove phone numbers or users. Finally, Phone.com offers top-notch customer service and support, making it an ideal choice for those looking for a reliable virtual phone service.

Key Features:

  • Auto-attendants
  • Voicemail
  • Call forwarding
  • Conference calling
  • Toll-free numbers
  • Local Numbers
  • Call Routing
  • Unlimited Extension Dialing
  • Call Analytics
  • Call Blocking
  • Notification
  • Routing
  • Click-to-call
  • Caller ID

What is Phone.com Missing?

While Phone.com’s features certainly offer plenty to its customers, there’s a catch. Many of its best features are locked behind a paywall. Furthermore, the software has a limited number of possible integrations, making it perhaps not the first choice for those looking for a centralized call center solution.

To get additional tools, companies must upgrade to high-tier plans. Examples of such tools would be voicemail transcription, online voice transmissions, access controls, permissions, and even unlimited minutes.


#3 Ooma

Ooma is an ideal cloud phone system for small business with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations.

Ooma Benefits:

  • Simple set-up: you can install the phone system without any technical expertise, and it comes pre-configured.
  • Feature-rich mobile app that is compatible with both iPhones and Android devices.
  • Ooma’s Virtual Receptionist is a great option for managing calls for your company. You can program a personalized welcome, direct callers, to various extensions, or offer a menu of choices that can direct callers to the appropriate party.

Key Features:

  • Voicemail-to-email forwarding
  • Caller ID or video conferencing
  • Desktop and mobile apps for Android and iPhone

What is Ooma Missing?

Although the setup is very simple, and you can seek assistance from guides or customer support, there is no in-person training involved. Ooma also doesn’t offer predictive dialers and telemarketing management these features speed up your workflow and make your sales efforts much smoother. Ooma lacks reporting and analytics capabilities.

What Type of Business Is It Best For?

Ooma is best for smaller businesses looking for a basic VoIP service. 


#5 Verizon

Verizon is a cloud-based solution that offers many of the insights needed to optimize business operations and, by extension, drive growth. It offers mobile phone, home phone, and internet services for a variety of devices.

Verizon Benefits:

Verizon uses analytics to determine users’ performance and assist with improving efficiency. Thanks to real-time reports and alerts, it helps businesses to better manage their services. 

Key Features:

  • Activity Tracking
  • Billing & Invoicing
  • Contact Database
  • Contract/License Management

What is Verizon Missing?

While Verizon offers a variety of helpful features, it’s missing some capabilities that other business phone solutions provide. For instance, it doesn’t offer inventory management, which can be important for businesses that need to track their stock levels.

Additionally, it doesn’t provide scheduling or dispatch tools, which can be useful for businesses with mobile workforces. Finally, Verizon lacks any marketing or CRM features that can help businesses nurture leads and maintain customer relationships.

Overall, Verizon is a great solution for managing mobile devices and services, but businesses looking for more advanced features may need to consider other cloud-based phone systems.

What Type of Business Is It Best For?

Verizon is an ideal solution for businesses of all sizes looking to optimize their operations, reduce costs, and improve customer service. It is also handy when businesses need to manage multiple locations, coordinate deliveries, and schedule appointments.


Price per Request

#6 Net2Phone

Net2phone is a modern VoIP phone service built to enhance business’s communication experience. Basic VoIP features come standard, including call forwarding, call transferring, and call recording.  

Net2Phone Benefits:

Net2phone’s customers cite a number of benefits the service provided their businesses with, including the ease of implementation, straightforward user interface, good call quality, and remote work capabilities. Not to mention several people boasting that they’ve been able to cut down their phone bills significantly since onboarding. 

Key Features:

  • Auto attendant 
  • Call recording 
  • Voicemail to email transcription

What is Net2Phone Missing?

Net2Phone’s admin portal leaves much to be desired, according to reviewers on the G2 platform. It’s a basic setup and one that can hamper administrative efforts on the part of its user base. 

What Type of Business Is It Best For?

Net2Phone is best for businesses looking for an all-in-one VoIP and communications solution. 


Best Business Phone for Mid-Sized Businesses

Next, we’ll explore the best-suited phone systems for businesses that are neither dwarfs nor giants. Which solutions are mid-market software choice finalists in 2023?

Our selection for mid-size businesses:

  1. CloudTalk
  2. Dialpad
  3. Nextiva
  4. 8×8
  5. RingCentral

#1 CloudTalk

CloudTalk is a cloud-based call center and business phone system built to let you maximize your customer support efforts across all channels.

All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more!

CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.

Set up your call center in 5 minutes

Setting up your call center has never been easier. CloudTalk Voice replaces your outdated PBX business phone system and lets you scale with ease. No need to invest in phone hardware or be afraid to work with IT experts. All you need is your internet browser and a headset and you’re ready to make your first calls.

Cloudtalk Benefits

CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.

  • Easy Management: Use CloudTalk’s web-based admin interface to manage your call center in real-time, add agents, phone numbers, and set up everything you need at any given moment.
  • Reduced Operational Costs: With our business phone system, you can significantly reduce your operational costs, as no special skills are required and there’s no need to hire extra IT specialists. CloudTalk can be managed in a user-friendly interface – all you need is an internet connection.
  • Accessible Anywhere: CloudTalk is a completely cloud-based business phone system – all you need is to set up your CloudTalk account. But don’t worry, if you already have an existing infrastructure, CloudTalk can be easily linked to it. Switch between your laptop and your cell phone easily.
  • Smarter Calls: Distribute all calls to your team in a smart way and view past customer interactions during the call to enhance customer experience. Native integrations with CRM, helpdesk or other popular apps boost your productivity and take lots of manual tasks out of your workflow.
  • SLA: A service level agreement can be provided for all CloudTalk PBX business phone systems, guaranteeing a maximum level of reliability and technical support.
  • Reliable Operation with 24/7 Monitoring: We always make sure your data and voice services are safe. All data (including VoIP itself) are stored in secured locations of Amazon AWS with 24/7 monitoring provided by CloudTalk experts.

Key Features:

With CloudTalk advanced features, your phone experience will get to a whole new level.

  • ACD: Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.
  • IVR: Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.
  • Call Queuing: Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
  • Call Recording: CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
  • International Numbers: Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
  • Real-time Customer Card: Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to deliver top-notch customer service.
  • Callback: If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
  • Business Hours: Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

What is CloudTalk Missing?

According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.

What Type of Business is It Best For?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.


#2 Dialpad

Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams. 

Dialpad’s Benefits:

Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more. 

With Dialpad, you can call the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos, and a well-built mobile application.

Key Features:

  • Call Recording
  • Machine Learning
  • Call Analysis
  • Customer Scoring
  • Call Routing

What is Dialpad Missing?

While Dialpad does offer a Power dialer, it lacks a Smart dialer and a Predictive dialer. The Power dialer feature is limited, as it only works in conjunction with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually. 

The Preferred agent feature only works through API. 

Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.

The provider offers a pretty limited integration stack, and Voicemail drop comes only with Dialpad Sell.

What Type of Business Is It Best For?

Any size of sales organization looking to drive agent efficiency and speed up ramp times.


#3 Nextiva

Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

Nextiva Benefits:

Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise, or MS Teams.

Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach. 

Furthermore, 24/7 support means agents are always on hand to assist you.

Key Features:

  • Unlimited Calling
  • Video Conference Recordings
  • Mobile & Desktop Apps
  • Workflow Optimization
  • Omnichannel Communications

What is Nextiva Missing?

Although Nextiva is a well-known VoIP business phone system, there are some issues you should know about when considering this provider:

  • Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users are able to connect your VoIP telephony system with thousands of non-native systems. 
  • Prices: Many consider Nextiva’s prices high, especially for small businesses.

What Type of Business Is It Best For?

Businesses that need a robust, secure, and reliable enterprise phone system that works across every device and comes with advanced features like video conferencing, mobile app, call recording, and more.


#4 8×8

8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are a number of benefits 8×8 can offer its subscribers.

8×8’s Benefits:

First of all, the provider has done a great job building an Analytics system that can effectively track large-scale business processes. 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.

Then, we have the solution’s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software comes with a smart dialer, click-to-call, and call recording.

Key Features:

  • Call Center Management
  • IVR
  • Contact Management
  • Analytics & Reporting
  • Call Monitoring

What is 8×8 Missing?

If you own a business that works globally, there are a few things about 8×8 you might want to consider:

A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.  

  • Office is required: You need an office in the location where you want to call in order to get a number from there. 
  • Geographical restrictions for SMS: You can only use the SMS feature within the US, and 8×8 does not cover costs for mobile numbers in Brazil.  
  • Integrations: 8×8 doesn’t partner with telco companies, which means that users won’t have native integration with certain solutions — for example, Whatsapp. Non-native integrations must be set up by the tech team.
  • Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information, and API for connecting with the tools you love. Automation tools like IVR, skill-based routing, or automated callback come only with high-tier plans. You have to pay extra in order to get a call recording.

What Type of Business Is It Best For?

Flexible for Any Business.


#5 RingCentral

When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself. 

RingCentral’s Benefits:

RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.

Key Features:

  • SIP Trunking
  • IVR
  • Call Recording
  • Call Routing
  • Contact Management

What is RingCentral Missing?

Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require. Features like native sentiment analytics, Speech-to-Text transcription, smart dialers, or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

The Call recording tool and Toll-free numbers are only available as add-ons for an additional cost. 

Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 

RingCentral UI is also not always the friendliest to work with.

What Type of Business Is It Best For?

RingCentral MVP is a flexible cloud-based solution that is ideal for businesses of all sizes.


Top Business Phone Systems for Large Enterprises

With company size, there naturally come higher expectations. Which business phone systems hold on to the high demands of market giants in 2023?

So, which providers should you consider?

  1. Cisco
  2. Avaya
  3. Mitel
  4. Windstream
  5. Xfinity
  6. Zoom Phone
  7. GoTo Connect

#1 Cisco

Cisco is one of the biggest and most well-established companies on the market. As a consequence, its Webex applications for meetings and VoIP come with big expectations. Is it worth the money, though? Let’s find out. 

Cisco’s Benefits

Cisco is a reliable solution designed to help companies maximize the performance of their employees. It helps businesses scale easily as they grow. Cisco also provides high-level security through encryption, authentication, and access control to protect against cyber attacks. Another advantage are management tools for easy monitoring, management, and configuration. Furthermore, the provider is a cost-effective solution that saves money on both software and hardware.

Key Features:

  • Security (ASA firewall, ISE for identity and access management, cloud-based Cisco Umbrella security platform)
  • Comprehensive network visibility and analytics capabilities (NAE, Cisco Tetration, Stealthwatch products)
  • Wide range of cloud networking solutions
  • Network Virtualization technology
  • Interoperability
  • Mobility
  • Internet of Things (IoT)

What is Cisco missing?

Unfortunately, if you’re looking for a VoIP solution, you’ll have to get in touch with Cisco’s sales team because this option is only available for custom Enterprise plans. And even then, it lacks several vital features, including:

  •  an autodialer,
  •  ACD,
  •  IVR,
  •  SIP trunking,
  •  call tagging, and more.

What Type of Business is It Best For?

Cisco is a household name for a reason – its solution comes packaged with a variety of tools and features that you’ll be able to use to your advantage. However, as a consequence of its reputation, you’ll need to pay extra. As such, it wouldn’t be a great choice for smaller or even mid-sized businesses


#2 Avaya

Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market. 

Avaya’s Benefits:

Avaya offers an omnichannel experience with high-quality interactions across voice and digital channels — all in a single desktop view. It increases efficiency through automation, and provides advanced analytics for customer behavior insights.

The provider lets businesses improve customer experience via a wide range of features. Avaya also offers easy scalability that allows businesses to increase customer service capabilities. Furthermore, it reduces costs thanks to eliminating redundant manual tasks.

Key Features:

  • Smart dialer
  • automatic call recordings
  • speech to text
  • coaching and barging
  • Bring your own carrier available or porting
  • SMS available

What is Avaya Missing?

Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible

Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.

What Type of Business is It Best For?

Avaya is best for businesses that require a robust communication platform, such as contact centers, large corporations, and organizations with multiple locations. It is also well-suited for small and medium-sized businesses that need a reliable and secure system to facilitate communication between employees, customers, and partners.


#3 Mitel

Mitel’s VoIP product, MiVoice Business, provides users with a comprehensive calling platform capable of meeting both their sales and customer support needs.

Mitel’s Benefits:

Mite’ls list of features offers a number of benefits to users, improving their efficiency and productivity, regardless of whether they work from the comfort of their home or the office. The phone system was designed with flexibility in mind, making it easy to scale your business without breaking the bank. What’s more, Mitel pays close attention to their customer experience, so you’ll always have someone to talk to should anything ever go wrong. 

Key Features:

  • Call forwarding to mobile numbers 
  • Video conferencing 
  • Drag-and-drop call flow designer

What is Mitel Missing?

Reviewers on G2 have complained about connectivity issues with this service. The interface can also be difficult to navigate for new users, according to some. 

What Type of Business is It Best For?

Mitel is best suited to enterprise-level businesses looking to maximize the productivity of their call center agents.


Pricing per Request.

#4 Windstream

Windstream, which is now primarily known as Kinetic for Business, is a phone and internet company that provides coverage to small, midsize, and enterprise businesses, as well as to residences. They’re known for their reliability, a comprehensive set of routing and rerouting options, and flexibility of use across many types of devices. 

Windstream’s Benefits:

Windstream’s call center solution offers a range of benefits, including improved customer service, increased employee productivity, valuable data insights, and customizable features, making it an excellent choice for businesses looking to enhance their call center operations.

Key Features:

  • Reliable, high-capacity connectivity 
  • Twinning, i.e., simultaneous ringing of the desk and mobile phones 
  • SIP Trunking

What is Windstream Missing?

A variety of types of businesses operate under the Windstream name, including an office suite software, an internet provider, and a VoIP service. Reviewers have complained that the company’s resources are spread rather thin, to the detriment of their overall product offering. 

What Type of Business Is It Best For?

Windstream is best for businesses interested in a single provider for both their phone and internet needs. 


#5 Xfinity

Xfinity is an American telecommunications company and division of the Comcast Corporation. It provides consumers with cable television, internet, telephone, and wireless services. It provides a UCaaS platform called VoiceEdge under its Comcast monicker.

Xfinity’s Benefits:

VoiceEdge offers a variety of benefits, including advanced calling features like call forwarding, call waiting, and caller ID, a reliable network with nationwide coverage, integration with popular business software like Microsoft Outlook and Google Workspace, and 24/7 customer support.

Key Features:

  • Call forwarding: Forward calls to any phone number or voicemail.
  • Auto-attendant: Provide customers with an automated greeting and menu system.
  • Voicemail transcription: Transcribe voicemails to text and send them via email.
  • Text messaging: Send and receive text messages from your Xfinity number.

What is Xfinity Missing?

Xfinity’s software can be less intuitive than some of its competitors, and some customers have reported difficulty with customer support. Additionally, some users have reported occasional call quality issues.

What Type of Business Is It Best For?

Business phone solution that offers internet packages, voice mobility, SIP trunking, and more. 


#6 Zoom Phone

When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, it’s not the cheapest one. Let’s look deeper at all advantages and disadvantages.

Zoom’s Benefits:

Zoom is a lightweight solution that can perfectly into the processes of any organization, regardless of size. Some of its biggest advantages stem from a large number of callers it can support with clear call quality, as well as the productivity tools available (i.e., digital whiteboard). It’s easy to use and works well with scheduling solutions like Google Calendar. 

Key Features:

  • Unlimited one-on-one and group meetings in all Zoom’s plans
  • Up to 1,000 third-party integrations.
  • Useful automation tools like Click to Call
  • User-friendly interface

What is Zoom Missing?

Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like HubSpot CRM and Freshsales. Business phone features are included just in high-tier plans.

Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons. What’s more, Zoom doesn’t offer any in person-training.

What Type of Business Is It Best For?

Zoom is best for businesses that place a premium on video-conferencing capabilities. 


#7 GoTo Connect

GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP provider’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises.

GoTo Connect’s Benefits:

  • Seamless integration with other GoTo products for improved communication.
  • Provides a unified communication solution for remote teams.
  • Offers an easy-to-use interface for call management and administration.
  • Provides scalable solutions for businesses of all sizes.
  • Excellent customer support.

Key Features:

  • Voice and video calling: Make and receive calls from anywhere.
  • Screen sharing: Share screens with others to collaborate on documents and presentations.
  • Virtual meetings: Host and join virtual meetings from any device.
  • Call management: Manage calls and voicemails through an intuitive interface.
  • Mobile app: Access GoTo Connect features from a mobile device.

What is GoTo Connect Missing?

GoTo Connect does not provide advanced call center features such as Automatic Call Distribution (ACD), skill-based routing, or smart dialers. It also does not provide local phone numbers for all countries, which may be a disadvantage for some businesses.

What Type of Business Is It Best For?

GoTo Connect is an ideal solution for small to medium-sized businesses looking for a unified communication solution that can support remote teams. It’s also suitable for businesses that need an easy-to-use interface for call management and administration, as well as excellent customer support.


Be smart with advanced analytics

CloudTalk Voice empowers you to monitor and manage communication experience even better. View past customer conversations and call notes during the call to be more effective. With real-time analytics, you can track call activity, service level, or customer sentiment to make better data-driven decisions.

call center analytics dashboard

What is a business phone system, and how does it work?

Simply put, we can call a business phone system, an internet phone, or online calling since you can contact people through the cloud – without a need for hardware. You can use hardware if you wish, but with cloud-calling solutions, legacy phones are no longer a necessity. All you need is a network connection and of course, the telephony software. 

Now, the mechanism behind it. Business phone systems are controlled by a central unit called a PBX, which can be either on-site or in the cloud. The PBX then routes incoming and outgoing calls to the right destination.

How much do business phone systems cost?

The cost of a new business phone system differs based on various criteria, such as its type, the size of your organization, and the features your company requires. Generally, an on-premises system can cost anywhere between $500 to $1,000 per user/month, whereas a cloud-based system costs between $20 to $50 per user/month.

Hosted business phone systems can help organizations save money by eliminating the need for expensive hardware, reducing communication costs, and minimizing maintenance expenses.

Larger enterprises require a more comprehensive phone system with advanced features and scalability. On-premises systems from vendors like Cisco, Avaya, and Mitel are well-suited for larger organizations.


Which business phone system is the best?

Choosing the best business phone system depends on the specific needs and requirements of your organization. CloudTalk offers a comprehensive and feature-rich cloud-based solution that caters to businesses of all sizes. With advanced call management features, seamless integrations, and high-level scalability, CloudTalk provides a reliable solution for enhancing communication and customer service.

What is a PBX phone system?

A PBX (Private Branch Exchange) phone system is a communication system that allows businesses to manage and route both internal and external calls.

How to choose the right business phone system?

When selecting the right business phone system, consider various factors such as your business size, communication needs, scalability, and budget. Look at the features and integrations your desired solution offers and make sure that they fit your requirements.

How to set up a business phone system?

Setting up our business phone system is a seamless process. CloudTalk’s intuitive software allows you to quickly configure your phone system without the need for complex hardware installations.

How much does a business phone system cost?

The cost of a business phone system varies depending on factors such as the provider, features, and your needs. CloudTalk offers flexible pricing plans designed to accommodate companies of all sizes.


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