Business phone system

A cloud-based business phone system to make smarter calls, so you can focus on growing your business instead. With CloudTalk Voice, you can interconnect your branches, departments, and team members without any hassle.

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Set up your call center in 5 minutes

Setting up your call center has never been easier. CloudTalk Voice replaces your outdated PBX business phone system and lets you scale with ease. No need to invest in phone hardware or be afraid to work with IT experts. All you need is your internet browser and a headset and you’re ready to make your first calls.

No credit card required

Be smart with advanced analytics

CloudTalk Voice empowers you to monitor and manage communication experience even better. View past customer conversations and call notes during the call to be more effective. With real-time analytics, you can track call activity, service level, or customer sentiment to make better data-driven decisions.

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View past customer conversations and call notes during the call to be more effective.

An opportunity to view call logs, call recordings, or sentiment with other call metrics to increase the performance of your call center.

Complex statistics on call queues, ongoing conversations, agents, and call data all in one place.

Benefits

CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.

01

Easy Management

Use CloudTalk’s web-based admin interface to manage your call center in real-time, add agents, phone numbers, and set up everything you need at any given moment.

02

Reduced operational costs

With our business phone system, you can significantly reduce your operational costs, as no special skills are required and there’s no need to hire extra IT specialists. CloudTalk can be managed in a user-friendly interface – all you need is an internet connection.

03

Business phone system accessible from anywhere

CloudTalk is a completely cloud-based business phone system – all you need is to set up your CloudTalk account. But don’t worry, if you already have an existing infrastructure, CloudTalk can be easily linked to it. Switch between your laptop and your cell phone easily.

04

Make smarter calls

Distribute all calls to your team in a smart way and view past customer interactions during the call to enhance customer experience. Native integrations with CRM, helpdesk or other popular apps boost your productivity and take lots of manual tasks out of your workflow.

05

SLA

A service level agreement can be provided for all CloudTalk PBX business phone systems, guaranteeing a maximum level of reliability and technical support.

06

Reliable operation with 24/7 monitoring

We always make sure your data and voice services are safe. All data (including VoIP itself) are stored in secured locations of Amazon AWS with 24/7 monitoring provided by CloudTalk experts.

Features

With CloudTalk advanced features, your phone experience will get to a whole new level.

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Automated Call Distribution (ACD)

Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.

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Intervactive Voice Responce (IVR)

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.

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Call queuing

Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

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Call Recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 140 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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Real-time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to deliver top-notch customer service.

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Callback

If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.

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Business hours

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

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Integrate your phone system with popular business apps

CloudTalk Voice can be easily integrated into your existing business tools like Salesforce, Freshdesk, Help Scout etc. Integrations allow you to eliminate everyday routine work, boost team performance, streamline your workflows and make sure that all changes are updated in all your systems.

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No credit card required

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

4.3/5 – 347 reviews

4.5/5 – 272 reviews

4.5/5 – 225 reviews

Over 2,500 call centers and phone systems
are powered by CloudTalk

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Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.