Why is call quality essential at CloudTalk
We know that milliseconds in cloud telephony could mean thousands of dollars. At CloudTalk, our top priority is to provide maximum quality calls with guaranteed latency and minimal jitter and that’s why we think it’s perfectly suited for a business like yours.
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Globally distributed server infrastructure
Instead of relying on a single partner, over the past years, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections. In addition, CloudTalk itself is a registered operator in multiple countries which helps us take control over multiple aspects of phone call quality.
CloudTalk has truly been a trusted partner in driving our success across borders, and we highly recommend them to any global business looking for a reliable and hassle-free VoIP solution.
Co-Founder at PlanRadar
Say goodbye to high latency
When assessing call quality, latency and jitter are the main factors that affect the ability to hear each other properly, without distortion. We calculate latency as roundtrip time to send and receive packets. The average latency measured at CloudTalk over a 365 day period starting December 2020 was 23ms.
CloudTalk has transformed the way I handle communication and customer service. Its user-friendly interface, exceptional call quality, advanced features, and integrations make it a top-notch cloud-based phone system. The scalability and flexibility of the platform further enhance its appeal. With an outstanding customer support team and competitive pricing, CloudTalk is undoubtedly a reliable communication system. I highly recommend it to anyone looking to elevate their customer service and communication capabilities.
Forget about Jitter
Jitter is the variation in latency across the network. High jitter indicates a bad network and adversely affects call quality. At CloudTalk, we pride ourselves on offering low jitter values all across the distributed network averaging 17.8 milliseconds.
Cloudtalk app is a very friendly user. Easy to use and I always have the best quality of calls that helps me reach my target everyday. The smooth and clear conversation while using cloudtalk is superb.
AI-Enhanced
Customer Experience
Identify customer preferences and assess the effectiveness of your own CX strategies with a comprehensive set of AI capabilities built to give you a much better understanding of your business.
Flexible Pricing Plans to Scale with You
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3 ways CloudTalk secures high call quality
Real-Time
Call Routing
If a call quality drops below a certain level, CloudTalk automatically changes the call route in real-time.
Live Quality
Monitoring
Live call quality monitoring ensures your calls are connected via the best possible call routes and operators.
Customer-Centric
Support
Are you having issues with calls? We listen carefully and are always striving to improve call quality.
We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
Global Sales Engine Powered by Connected Conversations
“CloudTalk’s AI transcripts and analytics make it easier to track talk ratios, discovery depth, and regional performance—all without requiring formal training to get started.”
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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours
“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”
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Increasing productivity for 200 customer support agents
“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”
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Delivering success for Glovo’s customer support team
“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”
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Transfer calls to internal or external contacts in a click, with the option to explain the case to your colleague first.
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Read moreCloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
