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Why is call quality essential at CloudTalk
We know that milliseconds in cloud telephony could mean thousands of dollars. At CloudTalk, our top priority is to provide maximum quality calls with guaranteed latency and minimal jitter and that’s why we think it’s perfectly suited for a business like yours.
4,000+ innovative companies run on CloudTalk call center software
Globally distributed server infrastructure
Instead of relying on a single partner, over the past years, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections. In addition, CloudTalk itself is a registered operator in multiple countries which helps us take control over multiple aspects of phone call quality.
CloudTalk has truly been a trusted partner in driving our success across borders, and we highly recommend them to any global business looking for a reliable and hassle-free VoIP solution.
Ibrahim Imam – Co-Founder at PlanRadar
Say goodbye to high latency
When assessing call quality, latency and jitter are the main factors that affect the ability to hear each other properly, without distortion. We calculate latency as roundtrip time to send and receive packets. The average latency measured at CloudTalk over a 365 day period starting December 2020 was 23ms.
CloudTalk has transformed the way I handle communication and customer service. Its user-friendly interface, exceptional call quality, advanced features, and integrations make it a top-notch cloud-based phone system. The scalability and flexibility of the platform further enhance its appeal. With an outstanding customer support team and competitive pricing, CloudTalk is undoubtedly a reliable communication system. I highly recommend it to anyone looking to elevate their customer service and communication capabilities.
Forget about Jitter
Jitter is the variation in latency across the network. High jitter indicates a bad network and adversely affects call quality. At CloudTalk, we pride ourselves on offering low jitter values all across the distributed network averaging 17.8 milliseconds.
Cloudtalk app is a very friendly user. Easy to use and I always have the best quality of calls that helps me reach my target everyday. The smooth and clear conversation while using cloudtalk is superb.
Bernadette N.
Plans worth every dollar
Real-Time
Call Routing
If a call quality drops below a certain level, CloudTalk automatically changes the call route in real-time.
Live Quality
Monitoring
Live call quality monitoring ensures your calls are connected via the best possible call routes and operators.
Customer-Centric
Support
Are you having issues with calls? We listen carefully and are always striving to improve call quality.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
Other features
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CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
