Call Transfers

Deliver better customer service by transferring callers to agents best-equipped to help them in just a click. Pick up, identify the issue, and send them on their way – it’s that easy.

Help is just a click away.

Warm Transfers

Share any relevant data with the next agent before transfering your customer’s call.


Search and identify department or individual agents through internal extensions.

Anywhere, Anytime

Transfer externally to your direct line whenever your team is unavailable or too busy.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

Have questions?

What is call transfer + definition of cold and warm call transferring?

Call transfer is a calling software feature that lets agents transfer incoming calls to one another. It is used to quickly connect customers with the right person or department. Call transfer improves customer experience and reduces waiting times. 

There are two types of call transfers. With cold call transfer, an agent routes a call to another team member without briefing them on the case first. Warm call transfer lets the agent explain the case before routing the call to another agent. Consequently, customers don’t need to repeat themselves.

How do I transfer a call with the Call transfer feature? 

Simply click on a Call transfer icon on your CloudTalk softphone interface, and choose to whom you want to transfer the call – another agent or an external contact. Then, select between warm or cold transfer. The call will be automatically routed to the chosen recipient.

What are the benefits of call transfer in a call center? 

Call transfer reduces customer wait times by quickly connecting them with the right person or department. It also lets you work faster, and boosts customer satisfaction.

Why do agents transfer calls? 

Agents transfer calls for a variety of reasons. They may transfer a call when the customer needs information or assistance that the agent is unable to provide, or if the customer needs to speak with someone in another department or location. Agents may also transfer calls if the customer has a complex technical issue or the call is taking too long to resolve.

How to transfer a phone call with desktop software?

Transferring calls with desktop software, such as CloudTalk, is an efficient and cost-saving way to quickly connect clients with the best-suited agents. Using desktop software is also much more convenient than using a traditional phone system.

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.