Recent Customer stories

Industry

Telecommunications

Increasing Productivity for Nokia’s 200 Customer Support Agents.

With CloudTalk Analytics, Nokia saw a 10% increase in productivity and handled 38% more calls per month, reducing maximum waiting times by half and improving customer satisfaction.

Industry

Construction & Real-Estate

Upscaling PlanRadar’s Worldwide Call Volume by 122%.

Incorporating CloudTalk’s crystal-clear call quality, local numbers, and 24/7 support, PlanRadar laid a solid foundation for its operations with 20% higher agent efficiency and 70% better call handling.

Industry

Car Rentals

Unlocking DiscoverCars’ 15% Increase in Customer Satisfaction.

With the simple incorporation of CloudTalk’s IVR feature, DiscoverCars cut its wait times by 80% and call handling by 25%, leading to a 15% increase in CSAT for customers worldwide.

Industry

Internet & Tech

Scaling Up MyHeritage’s Outbound Operations by 49%.

By empowering its agents to focus on what they do best with CloudTalk’s Scripts, Call Logging, and Analytics features, My Heritage grew its monthly call volume by 49% and lowered missed calls by 21%.

Industry

E-Learning

Replacing Poliglota’s VoIP Solution to Improve Outbound by 30%.

With CloudTalk’s Click-to-Call, excellent connection speeds, and call quality, Poliglota grew outbound success by 30%, agent productivity by 10%, and cut leads lost by 25% in just two months.

Industry

Automation

Speeding Up Leadspicker’s Sales Cycle by 92% with Pipedrive.

Using CloudTalk’s 160+ international numbers, Pipedrive integration, Analytics, and Call Tagging feature, Leadspicker revolutionized its sales and won more deals 92% faster worldwide.

Industry

Food Delivery

Delivering an 82% Call Increase to Glovo’s Service Team.

With CloudTalk’s Power Dialer, Local Numbers, and Open API, Glovo created a solution that serves its team as well as it does its customers, resulting in 82% higher call volume and 24% fewer missed calls.

Industry

FinTech

Revolutionizing Revolut’s Sales Efficiency and Saving 40+ Hours.

Using CloudTalk’s advanced security features, SSO, and integrations, Revolut safely scaled up and optimized its operations to make 86,000 more inbound and outbound calls while saving money.

Industry

E-Learning

Increasing SalesPassie’s Successful Outbound Calls by 100%.

Using only CloudTalk’s Call Masking feature, Smart Dialer, and Analytics, SalesPassie overcame its SPAM-tagging issue and increased its talk times by 25% across 100% more calls.

Industry

Finance

Improving FINOM’s Agent Efficiency by 90% in 3 Months.

After trading its old PBX and putting CloudTalk’s Campaigns, Analytics, and integrations to use, FINOM cut agent prep time from 60 to 7 seconds and grew both its inbound and outbound call volume.

Industry

FinTech

Fueling Galgo’s Rapid Growth by <30% Month over Month.

By putting power into its managers’ hands with CloudTalk’s easy-to-use Real-Time Dashboards and Agent Reporting, Galgo was able to control its spending and increase team efficiency by 150%.

Industry

E-Learning

Connecting CoachHub to Trainees Across 160+ Countries

With CloudTalk’sclear call quality, international numbers, and integrations, CoachHub can spend more time on the phone with the customers who need them most for less than ever before.

Industry

Internet & Tech

Securing Verji’s Place in Customers’ Hearts with Personalization.

By putting CloudTalk’s encryption, integrations, and Analytics to good use, Verji improved efficiency across the board, improved security for its team and customers, and even raised employee satisfaction.

Industry

FinTech

Maximizing the Value of Valutico’s Outbound Operations

After switching from a traditional PBX to CloudTalk’s cost-effective solution, Valutico made the most of our Power Dialer and international numbers to maximize agent productivity and outbound operations.

Industry

Finance

Fixing Up Finax with a Remote-Friendly Call Center.

Following COVID-19, Finax’s investment in CloudTalk paid off. With Call Recording, Call Whispering, and international numbers, the team was able to drive business from home and make 13,000+ more calls.

Industry

Boat Rentals

Empowering BoatAround to Make 17x More Calls in 3 Months.

By putting CloudTalk’s crystal-clear call quality, easy-to-use interface, and international numbers into its team’s capable hands, BoatAround increased its monthly calls from 7,000 to 120,000 in three months.

Industry

Travel & Hospitality

Uniting Splitty Travel’s Remote Team Around the World.

With CloudTalk’s easy-to-use scalable call center solution, Splitty Travel grew its team by 300% and made 8,500+ more calls with 6 international numbers, ensuring business continuity, even during lockdowns.

Industry

E-Commerce

Putting Polysleep’s Customer Support Troubles to Bed.

Using CloudTalk’s customizable IVR flows, Call Recordings, C2C, and integrations, Polysleep streamlined its support and spent 4,000+ minutes more on calls to ensure its clients rest easy.

Industry

E-Learning

Reigning In Rodeo’s Call Center Operations with Analytics.

With CloudTalk’s reliable crystal-clear call quality, Pipedrive integration, Call Recording, and Call-Flow Designer, Rodeo optimized its sales and support operations and decreased average wait times.