Customer story

Increasing productivity for CoachHub customer support agents

CoachHub is a leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for their entire workforce, regardless of department and seniority level.

What did CoachHub achieve with CloudTalk?

3,700+

Inbound and outbound calls

10,960+

Minutes on the phone with clients

56

Phone numbers

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Introduction

CoachHub’s global pool of coaches is made up of over 2,500+ certified business coaches in 60 countries across six continents with coaching sessions available in over 50 languages. With such numbers, market requirements and global expansion, CoachHub recognized the need for a call center solution that would allow them to streamline their service processes at all levels.

Solution

CoachHub’s vision was clear: a personal coach for every employee to advance their careers. Ensuring smooth business processes was a company-wide challenge. To provide services anytime and anywhere, CoachHub needed an outbound call center software that enabled global communication and seamlessly integrated with Hubspot and Zendesk CRM tools to focus on clients’ needs without wasting time on unnecessary tasks.

Results

Thanks to CloudTalk, CoachHub can offer its services globally without unnecessary additional fees. Another great advantage is that each agent has his or her own number, which allows easy and fast communication with all of their clients. CloudTalk is a daily help for CoachHub’s support, sales, finance and HR teams. With CloudTalk, the entire company can work efficiently and effectively to achieve current and future growth goals.

How CloudTalk Helped CoachHub Enhance Global Talent Development

CoachHub, a leading global talent development platform, empowers organizations to create personalized, scalable coaching programs for their entire workforce. Their goal is to increase employee engagement, productivity, job performance, and retention. With over 2,500 certified coaches in 60 countries, CoachHub needed a robust call center solution to support their global operations and ambitious vision.

Issues That Led CoachHub to CloudTalk

From the outset, CoachHub’s vision was to provide a personal coach for every employee, helping them advance their careers. Ensuring smooth business processes for this vision was a significant challenge for the entire company. CoachHub needed an outbound call center software that enabled communication across state and national borders and integrated seamlessly with their Hubspot and Zendesk CRM tools. Their previous provider couldn’t meet these needs, prompting them to search for a more suitable solution.

How CloudTalk Helped CoachHub Enhance Global Talent Development

CoachHub, a leading global talent development platform, empowers organizations to create personalized, scalable coaching programs for their entire workforce. Their goal is to increase employee engagement, productivity, job performance, and retention. With over 2,500 certified coaches in 60 countries, CoachHub needed a robust call center solution to support their global operations and ambitious vision.

Reaching New Heights with CloudTalk

With its many features and integrations, CloudTalk has become an integral part of every team’s workflow at CoachHub. In just 3 months, the CoachHub teams have made 3,700 inbound and outbound client calls using 57 international numbers, spending 3,680+ minutes on inbound calls and 7,280+ minutes on outbound calls.

Thanks to CloudTalk, CoachHub can offer its services globally without unnecessary additional fees. Another great advantage is that each agent has his or her own number, which allows easy and fast communication with all of their clients. CloudTalk is a daily help for CoachHub’s support, sales, finance and HR teams. With CloudTalk, the entire company can work efficiently and effectively to achieve current and future growth goals.

CoachHub team’s favorite features

Voicemail: CloudTalk’s Voicemail feature will ensure that no inbound calls remain unanswered even outside of business hours or when all agents are busy. Inbound calls are routed to voicemail, allowing callers to leave a message at times when the virtual phone system is not available. Never leave your clients hanging again!

Conference calls: Solving tasks across teams and improving teamwork can be much more challenging when working remotely. This is especially true when you have agents working across different time zones. With CloudTalk’s conference call feature, CoachHub can schedule all-hands meetings quickly and easily. CloudTalk lets you organize a conference call between all sorts of participants: eg. managers, managers and agents, agents, agents and clients, etc. If needed, the conference call can be recorded and for playback at a later date.

Emotion analytics: Emotion analytics is currently one of the leading trends in analytics and data collection. It can be a powerful tool for supervisors to gather relevant feedback and make new suggestions to improve teamwork and working conditions.

Mobile app: Our new mobile app is everything CoachHub’s salesforce of more than 100+ people need. They can easily stay connected with customers and prospects, even while on the road. Both iOS and Android apps are available for download.

At CloudTalk, we are super happy to help customers grow and nothing cheers us more than seeing them do so! Would you like to join the success train?