Freshdesk Integration For Your Contact Center Software

Keep all your customer-related data from both CloudTalk and Freshdesk automatically synchronized and always up-to-date. No matter which system you are currently working in, you will have every piece of information you need. Allow yourself to provide first-class customer support.

Always see up-to-date customer data with two-way synchronization

Easily and quickly integrate Freshdesk with CloudTalk

Call your clients in a single click with the Click to Call feature

See all clients’ information on a real-time customer card while talking to them

What Is Freshdesk Integration?

Freshdesk lets you communicate with clients in the most efficient way. When they call you, Freshdesk will show you relevant data about the client even before you pick up the phone. Thanks to the Freshdesk app integration, you can provide customers with excellent and personalized customer support.

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How You Can Benefit From Freshdesk Integration

No more routine

Let automation handle simple tasks and keep the ones that need human brilliance. The integration will handle assigning tickets based on caller profiles, modifying caller properties, and more.

Share history across platforms

CloudTalk displays the full history of the client’s tickets, including ongoing open tickets made in Freshdesk. In turn, the Freshdesk app shows all calls made via CloudTalk.

Keep all data in a single platform

With two-way synchronization, you no longer need to switch between two systems. All customer data is simultaneously and automatically updated on both platforms.

Set it up in minutes

Integrating CloudTalk with Freshdesk is easy and hassle-free. You are ready to go within 5 minutes. No IT support needed.

Freshdesk + CloudTalk

The CloudTalk and Freshdesk integration unifies all the data you need under one roof. With advanced automation, you’ll save time and resources. Your agents can fully focus on attending to clients, while our integration handles the rest.

Furthermore, when a customer calls, you will see all information in the Real-time Customer Card. Specifically:

1. Customer contact details (name, email, phone number, company, address, website, etc.)

2. Call history, including call recordings

3. Notes and comments

4. Freshdesk tickets

5. Email and chat communication

6. Other activities related to Freshdesk and CloudTalk

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How to Setup CloudTalk + Freshdesk – In Freshdesk

#01

Login to your Freshdesk account here

#02

Go to Profile settings

#03

Find and copy your API key located on the right side

#04

In order to activate your Freshdesk Integration, you need to copy the Domain URL of your account as well, e.g.: https://myaccount.freshdesk.com.

How to Setup CloudTalk + Freshdesk – In CloudTalk

#01

Login to the CloudTalk Dashboard account here

#02

Click on Account -> Integrations in the left sidebar menu

#03

Click on the Set up button under Freshdesk integration

#04

In the API Key field, enter your Freshdesk API Key

#05

In the Domain URL field, enter your Freshdesk Domain URL

#06

Enter a Tag that will be used for all your contacts from Freshdesk and will be tagged in CloudTalk. It will help you filter the data

#07

Optional: You can personalize the integration by changing additional settings

#08

Click on the Save button to activate the integration

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“The integration of CloudTalk and Freshdesk works perfectly and I can easily initiate calls, write notes, and share contact details within the apps. With the online dashboard for reporting, I can easily track SLAs, pickup times, queue times, etc.”

M. Bednarova
Trustpilot

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FAQs

What is Freshdesk integration, and how to use it?

Freshdesk is a cloud-based customer support software that is both feature-rich and easy to use. With multiple support channels available, including live chat, email, phone, and social media, you can help customers through their preferred communication method. Freshdesk lets you communicate with clients in the most efficient way. When they call you, Freshdesk will show you relevant data about the client even before you pick up the phone. Thanks to the Freshdesk app integration, you can provide customers with excellent and personalized customer support.

How does Freshdesk+Cloudtalk integration work

The CloudTalk and Freshdesk integration unifies all the data you need under one roof. With advanced automation, you’ll save time and resources. Your agents can fully focus on attending to clients, while our integration handles the rest.

Freshdesk integration and benefits for your business

Let automation handle simple tasks and keep only the challenging ones that need a human touch. The integration will handle assigning tickets based on caller profiles, modifying caller properties, and more.

CloudTalk displays the full history of interaction including ongoing open tickets made in Freshdesk. In turn, the Freshdesk app shows all calls made via CloudTalk.

With this integration you do not need to switch between two systems. All customer data is simultaneously updated on both platforms.
Integrating CloudTalk with Freshdesk is easy and hassle-free. You are ready to go within 5 minutes. No IT support needed.