CloudTalk's Customer Reviews

We can talk about how great CloudTalk is all day, but the best insights come from the people who actually use it. Read our CloudTalk reviews to hear honest feedback from customers who have experienced the difference firsthand.

CloudTalk is very easy to use and the implementation part is THUMBS UP. I have been using cloud talk now for a while and the experience is pretty good. I am able to connect with my prospects without any hindrances who resides abroad. I can able to make calls frequently and can able to connect with them and it's like making calls through our normal cell phone. The experience is very good and would recommend to people who deals foreign clients to use this app for making calls. I am getting proper support from my team if I face any situations and I am back on track. thank you cloud talk for making my calls an easier one to connect!!!

Mercy D.

EnterpriseSales

Business development executive

Madeline M.

Small BusinessSupport

Customer Experience Manager

Nicodem A.
CloudTalk has been an absolute game-changer for our team! From the get-go, the user interface was easy to navigate and intuitive, allowing us to integrate it quickly into our daily operations. The voice quality is top-notch, and we've experienced minimal downtime since implementing the system. The customer support team is incredibly responsive and knowledgeable, always ready to help with any issue. We love the flexibility it offers, from call routing to detailed analytics that help us optimize performance. It’s made our communication both more efficient and reliable, whether for sales calls, customer service, or internal discussions. Highly recommend CloudTalk for any business looking for a professional, easy-to-use, and robust cloud phone solution. It’s definitely been worth every penny!
Review collected by and hosted on G2.com.

Nicodem A.

Mid-MarketSupport

CSS Team Lead

Bartosz M.
CloudTalk makes handling customer calls ridiculously easy. The interface is clean and simple, so even if you’re not super tech-savvy, you’ll get the hang of it quickly. One of its biggest perks is how well it integrates with CRMs like HubSpot, Salesforce, and Zendesk, meaning all your customer info stays in one place.

Bartosz M.

Mid-MarketSupport

Fleet Manager

Amotz R. 

Mid-MarketSupport

Project Manager for IT Department

Miroslav F.
They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings, automated call redirection, a blacklist of the blocked phone number, real-time analytics. It is user-friendly software and you have the possibility to customize it on your own. If the help is needed they are happy to assist you.

Miroslav F.

Mid-MarketSupport

Fezako

Production technologist

Annamária B.
The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money.

Annamária B.

Small BusinessSales

Daren&Curtis

Marketing Executive

Nelly D.

EnterpriseSupport

Service Delivery Manager

Zuzana M.
Very easy and quick set up, perfect call quality even with overseas customers and the most important thing - very useful customer support ready to help and solve any issues.

Zuzana M.

Small BusinessSales

Daren&Curtis

Social Media Manager & Ideamaker

Daniele B.
CloudTalk has an intuitive, easy-to-use and user-friendly interface that helps colleagues make and manage customer calls, making their work much easier and allowing them to dedicate maximum time to their Customer Support activities. Highly recommended.

Daniele B.

Small BusinessSupport

Devops and Platform Engineer

Zaid M.

Mid-MarketSales

Business Development Executive

Jana K.
The best thing about Cloudtalk was easy integration with our current system, so we have all customers info before call even starts. That's the top feature for us.

Jana K.

Small BusinessSales

LiveAgent

Sales Representative

Patrik V.
Awesome call centre software!" I really liked the user interface and easy handling.

Patrik V.

Small BusinessSales

Automotive

Car Salesman

Hamza L.

Mid-MarketSales

Business Development Executive

Patrícia B.
Great user interface, great tool for efficiency boost! User-friendly interface, easy to navigate and track the job, overall it helped us to improve our service level, which matters to our customers the most

Patrícia B.

Mid-MarketStaffing & Recruiting

Coca-Cola Hellenic Bottling Company

HR Specialist - Commercial

Frequently asked questions

CloudTalk holds strong ratings across independent review platforms — 4.3–4.4 out of 5 on G2 and Capterra, based on thousands of verified reviews. Users most often praise easy setup, clear call quality on international calls, and native CRM integrations. As with any tool, some reviewers note a learning curve on advanced features.

Yes. CloudTalk records inbound and outbound calls automatically, and agents can start or stop recording on demand for sensitive conversations. Recordings are stored for training, quality assurance, and compliance.

CloudTalk is an AI-powered, cloud-based call center and business phone software for sales and support teams. It combines outbound dialing, inbound call handling, IVR, smart routing, call recording, analytics, and CRM integrations in one platform.
In addition to its business phone system capabilities, CloudTalk also offers an AI Voice Agent category that enables businesses to automate customer conversations, handle inbound and outbound calls, qualify leads, answer customer questions, and support teams with AI-powered voice interactions.

Is your existing phone system more drama than dial tone? Book a chat with CloudTalk - we make calls fun again!