CloudTalk's Customer Reviews
We can talk about how great CloudTalk is all day, but the best insights come from the people who actually use it. Read our CloudTalk reviews to hear honest feedback from customers who have experienced the difference firsthand.
Mercy D.
Business development executive
Madeline M.
Customer Experience Manager

Review collected by and hosted on G2.com.
Nicodem A.
CSS Team Lead

Bartosz M.
Fleet Manager
Amotz R.
Project Manager for IT Department

Miroslav F.
Fezako
Production technologist

Annamária B.
Daren&Curtis
Marketing Executive
Nelly D.
Service Delivery Manager

Zuzana M.
Daren&Curtis
Social Media Manager & Ideamaker

Daniele B.
Devops and Platform Engineer
Zaid M.
Business Development Executive

Jana K.
LiveAgent
Sales Representative

Patrik V.
Automotive
Car Salesman
Hamza L.
Business Development Executive

Patrícia B.
Coca-Cola Hellenic Bottling Company
HR Specialist - Commercial
We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
Global Sales Engine Powered by Connected Conversations
“CloudTalk’s AI transcripts and analytics make it easier to track talk ratios, discovery depth, and regional performance—all without requiring formal training to get started.”
Revolutionizing Revolut’s Efficiency and Saving 40+ Hours
"Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined."
Increasing productivity for 200 customer support agents
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams."
Delivering success for Glovo’s customer support team
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way."
Frequently asked questions
CloudTalk holds strong ratings across independent review platforms — 4.3–4.4 out of 5 on G2 and Capterra, based on thousands of verified reviews. Users most often praise easy setup, clear call quality on international calls, and native CRM integrations. As with any tool, some reviewers note a learning curve on advanced features.
Yes. CloudTalk records inbound and outbound calls automatically, and agents can start or stop recording on demand for sensitive conversations. Recordings are stored for training, quality assurance, and compliance.
CloudTalk is an AI-powered, cloud-based call center and business phone software for sales and support teams. It combines outbound dialing, inbound call handling, IVR, smart routing, call recording, analytics, and CRM integrations in one platform.
In addition to its business phone system capabilities, CloudTalk also offers an AI Voice Agent category that enables businesses to automate customer conversations, handle inbound and outbound calls, qualify leads, answer customer questions, and support teams with AI-powered voice interactions.