Sentiment Analysis

Get immediate feedback on your customers’ or leads’ mood by following their sentiment shifts during the call. Invest resources efficiently and personalize your sales & support strategy.

Embrace Conversation Intelligence.

Shift Strategy in Real Time

Let agents follow customer sentiment directly when on a call. Help sales teams gauge leads’ interest and support teams promptly enhance client interactions, all in real time.

Easily Gain In-depth Insights

Easily understand sentiments with a simple categorization – positive, negative, and neutral. Get a confidence score for each category to get truly accurate, detailed insights.

Get a Unified Visual Overview

Enjoy a user-friendly interface that visualizes sentiment trends with sentiment shifts timeline, speaker segregation, and one-click access to corresponding transcript points. 

Illustration - integrations grid

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.