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Use Sentiment Analysis to Understand Customers
Get immediate feedback on your customers’ or leads’ moods by following their sentiment shifts during the call. Analyze their behaviour and win them over with good arguments.
3 Reasons to Get Sentiment Analysis
Shift Strategy in Real Time
Let agents follow customer sentiment directly when on a call. Help sales teams gauge leads’ interest and support teams promptly enhance client interactions, all in real time.
Easily Gain In-depth Insights
Easily understand sentiments with a simple categorization – positive, negative, and neutral. Get a confidence score for each category to get truly accurate, detailed insights.
Get a Unified Visual Overview
Enjoy a user-friendly interface that visualizes sentiment trends with sentiment shifts timeline, speaker segregation, and one-click access to corresponding transcript points.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
How Sentiment Analysis Works?
Our conversation intelligence tool provides immediate insights into conversation tones, helping agents and supervisors shift strategies on the run.
Sentiment Analysis assigns each call an overall sentiment – positive, neutral and negative – based on a numerical score (1 to 3) and automatically generates a confidence score (0 to 100%).
In addition, you can see a call timeline with shifting sentiments clearly marked in corresponding colors.
Hungry to Know More?
Contact us.
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Turn your CloudTalk into a much larger and powerful tool
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
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Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
