Build Strong Global Pipelines

Reach out to more deals worldwide and close them faster. Our AI-driven calling software automates your outreach and provides actionable data on your pipeline. 

Trusted by 4,000+ companies worldwide

We Pave Your Path to Success

Boost Global Pick-up Rate

Call abroad as a local with 160+ international numbers and let more leads pick up.

Automate Sales Dialing 

Automate dialing in your campaigns, contact more leads, and get more calls connected. 

Grow Metrics With Data

Get actionable data to improve forecasting, speed up sales cycle, and close more deals.

Call Globally As a Local  

Improve pick-up rates by establishing a trustworthy global presence. Our outbound call center software offers the widest range of international numbers on the market. Expand to 160+ new countries, call worldwide as a local, and cut expensive calling fees for both reps and customers.

When using our previous solution, we had a single phone number. People didn’t answer unknown phone numbers from abroad. That slowed us down. Before we started to use CT, we barely got 7,000 calls per year. Today, it’s almost 120,000. Thanks to CloudTalk, we can run our call center from a single office while keeping an international presence.

Alena Pirkovska, Customer Service Team Lead at Boataround

Automate To Close More Deals

Save up to 3 minutes per call with outbound sales tools. CloudTalk automates dialing and facilitates sales workflows to offload manual tasks. Get more calls connected and improve reps’ efficiency. Let agents focus on activities that bring new customers into your pipeline.

Agent productivity grew by 10% as a direct result of switching to CloudTalk. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva, Head of Commercial Performance at Poliglota

Adjust Strategy With In-depth Data

Measure and compare performance on a team level or individually, rep per rep, and adjust sales processes based on fully personalized insights. You can also evaluate strategic initiatives and immediately adapt to changing market conditions. Speed up your workflow, close better deals, and achieve your top-line goals.

Now we have charts and can change the way we see things. We can monitor and compare stats whenever we choose and this has helped us a lot. We can find discrepancies between our agents. If someone takes 1 call while their colleague takes 20 calls, we need to solve that and change the way we work.

Nelly Donnelly, Service Delivery Manager at Nokia

Boost Conversions With AI

Personalization results in up to 20% higher customer satisfaction, sales conversion, and employee engagement. Adjust your sales strategy to the specific needs of your potential customers with the predictive power of AI sales software.  Analyze their behavior, customize CX, and evaluate sales scripts.

Boost Conversions
With AI

Personalization results in up to 20% higher customer satisfaction, sales conversion, and employee engagement. Adjust your sales strategy to the specific needs of your potential customers with the predictive power of AI sales software.  Analyze their behavior, customize CX, and evaluate sales scripts.

Plans worth every dollar

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • 500 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
Essential

$30

$39

/ month

Per user/month. Billed annually.


What’s included?
  • All Starter features, plus…
  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • 1,000 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation

Popular

Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • All Essential features, plus…
  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited outbound calls domestic (landline and mobile)

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
Custom

Contact us
for tailor-made offer


What’s included?
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
AI Conversation
Intelligence

$19

$19

/ month

Early bird price per agent/month.

Early bird price per agent/month.


What’s included?
  • Topic Extraction
  • Call Transcription
  • Automatic Summaries & Tags
  • Talk/Listen Ratio
  • Sentiment Analysis
  • Trending Topics Coming Soon
  • Transcript Keyword Search Coming Soon
  • CRM Integration Coming Soon
  • Keyword Monitoring Coming Soon
  • Call Scoring Coming Soon

What Else Do We Offer You? 

Top-level 24/7 Support

Get your issue addressed within seconds. Our support is active 24 hours a day, 7 days a week, with <1 minute response rate.

Calling Within 24 Hours

Get highly configurable software with easy setup, use, and management. You can start calling in no time, with minimum training needed.

Top Call Quality

Offer the best CX with a crystal-clear sound quality. Always hear what customers are saying and build an image of a truly professional service.

FAQs

What is an outbound call center?

An outbound call center is a facility or department within a company that primarily handles outgoing calls to customers or prospects. These calls are initiated by the call center agents for various purposes such as sales, marketing, customer service follow-ups, surveys, or appointment scheduling. Outbound call centers often utilize outbound call center software or solutions to manage their operations efficiently.

What is outbound calling?

Outbound calling refers to the process of making outgoing phone calls from a call center or business to customers or prospects. It is commonly used for purposes such as sales calls, telemarketing, lead generation, market research, and customer service follow-ups. Outbound calling is facilitated and streamlined through the use of outbound call center software or solutions.

Why is outbound calling important?

Outbound calling is important for several reasons:

– It enables proactive communication with customers and prospects.
– It can generate sales leads and revenue through outbound sales calls.
– Outbound calling allows businesses to gather valuable feedback through surveys and market research.
– It helps in maintaining customer relationships through follow-up calls.
– Outbound calling can also be used for appointment scheduling and reminders, enhancing customer engagement and satisfaction. 

Utilizing effective outbound call center software or solutions is essential for maximizing the benefits of outbound calling.

How to improve your outbound call center?

Improving your outbound call center involves several strategies, including leveraging advanced outbound call center software or solutions:

– Implement advanced call center technology for better call management and efficiency.
– Provide comprehensive agent training to enhance their communication and sales skills.
– Segment and target call lists for better lead generation and conversion rates.
– Monitor and analyze call metrics to identify areas for improvement.
– Offer incentives and rewards to motivate agents and boost performance.
– Utilize automation and AI tools for tasks like call scripting, lead scoring, and predictive dialing to increase productivity.
– Continuously refine scripts and approaches based on customer feedback and market trends.

What is an inbound and outbound call center?

An inbound call center primarily handles incoming calls from customers, whereas an outbound call center focuses on making outgoing calls to customers or prospects. Inbound call centers typically deal with customer inquiries, complaints, product support, and order processing, while outbound call centers handle tasks such as sales, telemarketing, lead generation, surveys, and appointment scheduling. Both types of call centers can benefit from the use of specialized inbound and outbound call center software or solutions to streamline their operations.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.