Empower Your Sales Team with Our Outbound Call Center Software

Streamline workflows, boost efficiency, and close more deals with our feature-rich software.

Fast-Track Your Sales Success

We believe simplicity is the key to success in sales. CloudTalk’s next-gen feature Power Dialer is designed to make outbound calls automatically, so your reps have more time to focus on what’s important – closing deals.

Simple and effective sales reporting

Listening back to calls using CloudTalk’s Call Recording feature is a great way to gain a deeper understanding of what works and what doesn’t when attempting to close a deal. Analyze your data and use it to improve your call center operations.

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Convert more leads

Sell faster and smarter. By using CloudTalk with your CRM, you can increase the efficiency of your outbound sales campaigns and boost their success rate. Your reps will close more deals thanks to the optimization and automation of after-call work.

Integrate your outbound call center software

CloudTalk easily integrates into your CRM, e-commerce, or help desk tools, like Salesforce, Zendesk Sell, etc. Your team’s activity will automatically be logged into your CRM. CloudTalk makes your CRM more powerful, resulting in easier-to-execute workflows for your outbound sales team. 

While CloudTalk offers more than 100 call center features, here’s a selection of the most popular ones within our customers having virtual call center.


#1 Rated outbound call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 258 reviews

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4.3/5 – 663 reviews

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4.4/5 – 305 reviews

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4.5/5 – 258 reviews

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Over 2500 call centers and phone systems
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FAQ

What is outbound call center software?

Outbound call center software is used by companies to call customers or leads. It includes features such as automated dialing, call recording, and call scripting to help agents reach more prospects and close more deals. 

Check out the difference between inbound and outbound call center.

How do I build an outbound call center?

Building an outbound call center involves several key steps, such as defining your goals, selecting the right technology, hiring and training a sales team, and implementing best practices for performance management. 

How do you automate outbound calls?

Automating outbound calls involves using technology to make calls automatically one after another, without the need for manual dialing. This can be done using auto dialing features, which uses algorithms to predict when agents will be available and automatically dial the next call.

How do you manage an outbound call center?

Managing an outbound call center involves monitoring agent performance, tracking key metrics such as call volume and conversion rates based on your strategy, and providing feedback and coaching to help agents improve.

What is the difference between inbound and outbound contact centers?

Inbound call centers typically serve as the initial point of contact for customers seeking resolution to their inquiries or concerns. Customer support teams are usually tasked with handling such incoming calls. 

Conversely, outbound agents engage in proactive outreach to shoppers, clients, or leads. Sales teams are commonly responsible for conducting these outbound calls, utilizing techniques such as cold calling and scripted communication to impart product information and pricing to prospective customers. 

The primary distinguishing factor between inbound and outbound calls is the source of their initiation.

How much does a cloud contact center cost?

The pricing of cloud contact software is contingent upon several factors, including the size of your team. Typically, fees are determined based on the number of agents comprising your team, rather than a flat rate. Additionally, the availability of features will impact costs, with premium tools like automatic call recording, single sign-on, real-time analytics, and unlimited storage resulting in higher fees.

The selection of a specific plan, such as a small-medium business plan or an enterprise solution, also impacts pricing. Furthermore, billing frequency can play a role in determining costs, as companies may provide discounts for annual subscriptions as opposed to monthly ones. 

It is critical to select a contact center solution that is scalable and can accommodate the growth of your business. Investing in inflexible software that does not permit the addition of agents or features as your business expands is imprudent for small businesses.

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