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Assist Agents Easily With 3 Way Calling
Instantly turn any calls into 3-way conversations. Add another person to any phone call in seconds to help your agents resolve issues faster and close even the trickiest deals.

We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
What is 3 Way Calling?
3-Way Calling is a simple yet powerful feature that allows you to connect with two other people simultaneously, creating a simple form of conference calling.
Instead of juggling multiple calls or putting customers on hold, seamlessly add a third person to the conversation. This feature is perfect for sales calls, customer support escalations, and team collaborations.

How Does 3 Way Calling Work?
Wondering how a three-way call is possible?
Cloud-based phone systems, like CloudTalk, use call-bridging technology to make it happen. Call bridging connects multiple participants through a VoIP (Voice over Internet Protocol) system, ensuring crystal-clear audio and enhanced call stability.
Thanks to it, you can invite a third person to your conversations without having to hang up the call.

Solve Real-World Business Challenges
Real-world challenges require real-time solutions. 3-Way Calling helps teams connect the right people instantly, making problem-solving faster and more efficient across departments:
- Customer Support: Quickly bring in a senior agent to resolve complex issues without transferring the customer.
- Sales and Negotiations: Close deals faster by looping in decision-makers or subject matter experts during live calls.
- Remote Team Collaboration: Improve coordination and productivity by enabling instant group discussions.
- Onboarding & Training: Provide real-time coaching and feedback during actual customer interactions.

How To Set Up a 3 Way Call With CloudTalk
- In your CloudTalk dashboard, go to the “Call Monitoring” tab to view a list of active calls.
- Select the call you want to join. An orange hand icon will appear if an agent requests help.
- Choose your interaction mode. Select “Listen” to monitor, “Talk to Agent” for private coaching, or “Talk to Both” for a full 3-way conversation.
- Leave or switch modes anytime. Maintain complete control over the conversation flow.

Frequently asked questions
Everything you need to know about the product and billing.
Is a three-way call the same as a conference call?
A three-way call is a specific type of conference call that connects three participants. Essentially, all three-way calls are conference calls, but not all conference calls are limited to three participants.
Are three-way calls secure?
Three-way calls are generally secure, but the level of security can depend on the service provider and the communication method used. Using encrypted communication tools or services can provide additional protection against eavesdropping and ensure that the conversation remains private.
Can you make a three-way call internationally?
Yes, you can conduct three-way calls internationally, provided your phone service or communication app supports international calling. Ensure that your service plan includes international calling or that you use an app with international capabilities.
What devices support three-way calling?
Three-way calling is supported by most modern smartphones, including iPhones and Android devices. Many landline phones with built-in conference call features also support three-way calling. For mobile devices, ensure that your phone carrier and service plan support three-way calling and that you are using a compatible phone or app.
How to set up a three-way call on an iPhone?
Let’s take a look at how to merge a call on an iPhone.
1. Begin by making a call to the first person.
2. Once connected, tap “Add Call” on your screen to dial the second person.
3. After the second person answers, tap “Merge Calls” to combine the calls into a three-way conversation.
How to set up a three-way call on Android?
Let’s see how to make a 3-way call on an Android.
1. Start by calling the first person.
2. After the call is connected, tap “Add Call” to dial the second person.
3. Once the second call is answered, tap “Merge” or “Merge Calls” to bring both calls together.
How much does 3-way calling cost?
The pricing depends on the provider. Way Calling is included in CloudTalk’s plans—no extra fees, no hidden costs. It’s built in to support seamless team collaboration.



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