Assist Agents Easily With 3 Way Calling
Instantly turn any calls into 3-way conversations. Add another person to any phone call in seconds to help your agents resolve issues faster and close even the trickiest deals.
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Trusted by 30,000+ sales & support professionals to power more & better conversations
Team Up to Win More Deals
19% Higher Resolution Rate
Adding a specialist to the conversation helps resolve issues faster and more effectively.
30% Fewer Hang-Ups
Without unnecessary transfers, customers are less likely to hang up, keeping deals alive.
49% More Deals
Organizations with coaching strategies achieve higher win rates on forecasted deals.
We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
Global Sales Engine Powered by Connected Conversations
“CloudTalk’s AI transcripts and analytics make it easier to track talk ratios, discovery depth, and regional performance—all without requiring formal training to get started.”
Revolutionizing Revolut’s Efficiency and Saving 40+ Hours
"Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined."
Increasing productivity for 200 customer support agents
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams."
Delivering success for Glovo’s customer support team
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way."
3 Way Calling
What is 3 Way Calling?
3-Way Calling is a simple yet powerful feature that allows you to connect with two other people simultaneously, creating a simple form of conference calling.
Instead of juggling multiple calls or putting customers on hold, seamlessly add a third person to the conversation. This feature is perfect for sales calls, customer support escalations, and team collaborations.
How Does 3 Way Calling Work?
Wondering how a three-way call is possible?
Cloud-based phone systems, like CloudTalk, use call-bridging technology to make it happen. Call bridging connects multiple participants through a VoIP (Voice over Internet Protocol) system, ensuring crystal-clear audio and enhanced call stability.
Thanks to it, you can invite a third person to your conversations without having to hang up the call.
Benefits of 3-Way Calling
Take Control of Your Conversations
Resolve Problems Faster
Eliminate unnecessary call transfers and reduce wait times by immediately adding a specialist or supervisor to assist. By resolving customer inquiries in real time, you improve first-call resolution rates, reduce call abandonment, and enhance overall customer satisfaction.
Enhance Team Collaboration
Bring teams together instantly, whether they’re working remotely or across different departments. Instead of relying on lengthy email chains or chat messages, make decisions faster, resolve bottlenecks, and keep workflows running smoothly.
Make Training More Effective
Empower supervisors to join live calls, provide instant feedback, and enhance agent training. Whether through live coaching or role-playing exercises, this hands-on training approach ensures agents gain confidence and develop stronger communication skills.
Strengthen Your Negotiation Tactics
Increase your chances of closing deals by adding subject matter experts or managers to high-stakes sales calls. They can guide discussions, leverage negotiation tactics, and build momentum to close deals faster.
Solve Real-World Business Challenges
Real-world challenges require real-time solutions. 3-Way Calling helps teams connect the right people instantly, making problem-solving faster and more efficient across departments:
- 01Customer Support: Quickly bring in a senior agent to resolve complex issues without transferring the customer.
- 02Sales and Negotiations: Close deals faster by looping in decision-makers or subject matter experts during live calls.
- 03Remote Team Collaboration: Improve coordination and productivity by enabling instant group discussions.
- 04Onboarding & Training: Provide real-time coaching and feedback during actual customer interactions.
How To Set Up a 3 Way Call With CloudTalk
- 01In your CloudTalk dashboard, go to the “Call Monitoring” tab to view a list of active calls.
- 02Select the call you want to join. An orange hand icon will appear if an agent requests help.
- 03Choose your interaction mode. Select “Listen” to monitor, “Talk to Agent” for private coaching, or “Talk to Both” for a full 3-way conversation.
- 04Leave or switch modes anytime. Maintain complete control over the conversation flow.
Features
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Group Reporting
Give your managers full visibility over their team’s performance, and the tools to identify what, when and how to improve.
Learn more about Group Reporting
Call Monitoring
Listen in on calls, coach your agents, or join the conversation yourself to deliver the best customer experience possible.
Learn more about Call Monitoring
User Management
Upload users, assign permissions, and manage call queues and ringing strategies in bulk without any extra effort.
Learn more about User Management
Analytics
Access centralized data on your team’s performance, and use it to optimize operations, cut costs, and close more deals.
Learn more about AnalyticsReady to get started?
Join over 5,500+ modern companies that already trust CloudTalk to have MORE and BETTER calls.
Frequently asked questions
A three-way call is a specific type of conference call that connects three participants. Essentially, all three-way calls are conference calls, but not all conference calls are limited to three participants.
Three-way calls are generally secure, but the level of security can depend on the service provider and the communication method used. Using encrypted communication tools or services can provide additional protection against eavesdropping and ensure that the conversation remains private.
Yes, you can conduct three-way calls internationally, provided your phone service or communication app supports international calling. Ensure that your service plan includes international calling or that you use an app with international capabilities.
Three-way calling is supported by most modern smartphones, including iPhones and Android devices. Many landline phones with built-in conference call features also support three-way calling. For mobile devices, ensure that your phone carrier and service plan support three-way calling and that you are using a compatible phone or app.
Let’s take a look at how to merge a call on an iPhone.
1. Begin by making a call to the first person.
2. Once connected, tap “Add Call” on your screen to dial the second person.
3. After the second person answers, tap “Merge Calls” to combine the calls into a three-way conversation.
Let’s see how to make a 3-way call on an Android.
1. Start by calling the first person.
2. After the call is connected, tap “Add Call” to dial the second person.
3. Once the second call is answered, tap “Merge” or “Merge Calls” to bring both calls together.
The pricing depends on the provider. Way Calling is included in CloudTalk’s plans—no extra fees, no hidden costs. It’s built in to support seamless team collaboration.
Still have questions?
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