Assist Agents Easily With 3 Way Calling

Q: How much does 3-way calling cost?

The pricing depends on the provider . Way Calling is included in CloudTalk’s plans—no extra fees, no hidden costs. It’s built in to support seamless team collaboration.

Instantly turn any calls into 3-way conversations. Add another person to any phone call in seconds to help your agents resolve issues faster and close even the trickiest deals.

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Team Up to Win More Deals

19% Higher Resolution Rate

Adding a specialist to the conversation helps resolve issues faster and more effectively.

30% Fewer Hang-Ups

Without unnecessary transfers, customers are less likely to hang up, keeping deals alive.

49% More Deals

Organizations with coaching strategies achieve higher win rates on forecasted deals.

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”

Jamie Devlin
Head of Operations

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Increasing productivity for 200 customer support agents

“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”

Nelly Donnelly
Service Delivery Manager

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Delivering success for Glovo’s customer support team

“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”

Yohann Bensadoun
Global Supply Growth

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Scaling outbound calls for MyHeritage 158 sales agents

“We have seen a significant increase in our outbound call volume. We can now reach out to more prospects and customers than ever before.”

Elay Sasson Call
Center Manager

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What is 3 Way Calling?

3-Way Calling is a simple yet powerful feature that allows you to connect with two other people simultaneously, creating a simple form of conference calling.

Instead of juggling multiple calls or putting customers on hold, seamlessly add a third person to the conversation. This feature is perfect for sales calls, customer support escalations, and team collaborations.

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How Does 3 Way Calling Work?

Wondering how a three-way call is possible?

Cloud-based phone systems, like CloudTalk, use call-bridging technology to make it happen. Call bridging connects multiple participants through a VoIP (Voice over Internet Protocol) system, ensuring crystal-clear audio and enhanced call stability.

Thanks to it, you can invite a third person to your conversations without having to hang up the call.

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Benefits of 3-Way Calling

Take Control of Your Conversations

Resolve Problems Faster

Eliminate unnecessary call transfers and reduce wait times by immediately adding a specialist or supervisor to assist. By resolving customer inquiries in real time, you improve first-call resolution rates, reduce call abandonment, and enhance overall customer satisfaction.

Enhance Team Collaboration

Bring teams together instantly, whether they’re working remotely or across different departments. Instead of relying on lengthy email chains or chat messages, make decisions faster, resolve bottlenecks, and keep workflows running smoothly.

Make Training More Effective

Empower supervisors to join live calls, provide instant feedback, and enhance agent training. Whether through live coaching or role-playing exercises, this hands-on training approach ensures agents gain confidence and develop stronger communication skills.

Strengthen Your Negotiation Tactics

Increase your chances of closing deals by adding subject matter experts or managers to high-stakes sales calls. They can guide discussions, leverage negotiation tactics, and build momentum to close deals faster.

Solve Real-World Business Challenges

Real-world challenges require real-time solutions. 3-Way Calling helps teams connect the right people instantly, making problem-solving faster and more efficient across departments:

Customer Support: Quickly bring in a senior agent to resolve complex issues without transferring the customer.
Sales and Negotiations: Close deals faster by looping in decision-makers or subject matter experts during live calls.
Remote Team Collaboration: Improve coordination and productivity by enabling instant group discussions.
Onboarding & Training: Provide real-time coaching and feedback during actual customer interactions.

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How To Set Up a 3 Way Call With CloudTalk

In your CloudTalk dashboard, go to the “Call Monitoring” tab to view a list of active calls.
Select the call you want to join. An orange hand icon will appear if an agent requests help.
Choose your interaction mode. Select “Listen” to monitor, “Talk to Agent” for private coaching, or “Talk to Both” for a full 3-way conversation.
Leave or switch modes anytime. Maintain complete control over the conversation flow.

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Features

Other features you might like

Group Reporting

Give your managers full visibility over their team’s performance, and the tools to identify what, when and how to improve.

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Call Monitoring

Listen in on calls, coach your agents, or join the conversation yourself to deliver the best customer experience possible.

Learn more

User Management

Upload users, assign permissions, and manage call queues and ringing strategies in bulk without any extra effort.

Learn more

Flagship Feature

Analytics

Access centralized data on your team’s performance, and use it to optimize operations, cut costs, and close more deals.

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Frequently asked questions

Everything you need to know about the product and billing.

Is a three-way call the same as a conference call?

A three-way call is a specific type of conference call that connects three participants. Essentially, all three-way calls are conference calls, but not all conference calls are limited to three participants.

Are three-way calls secure?

Three-way calls are generally secure, but the level of security can depend on the service provider and the communication method used. Using encrypted communication tools or services can provide additional protection against eavesdropping and ensure that the conversation remains private.

Can you make a three-way call internationally?

Yes, you can conduct three-way calls internationally, provided your phone service or communication app supports international calling. Ensure that your service plan includes international calling or that you use an app with international capabilities.

What devices support three-way calling?

Three-way calling is supported by most modern smartphones, including iPhones and Android devices. Many landline phones with built-in conference call features also support three-way calling. For mobile devices, ensure that your phone carrier and service plan support three-way calling and that you are using a compatible phone or app.

How to set up a three-way call on an iPhone?

Let’s take a look at how to merge a call on an iPhone.
1. Begin by making a call to the first person.
2. Once connected, tap “Add Call” on your screen to dial the second person.
3. After the second person answers, tap “Merge Calls” to combine the calls into a three-way conversation.

How to set up a three-way call on Android?

Let’s see how to make a 3-way call on an Android.
1. Start by calling the first person.
2. After the call is connected, tap “Add Call” to dial the second person.
3. Once the second call is answered, tap “Merge” or “Merge Calls” to bring both calls together.

How much does 3-way calling cost?

The pricing depends on the provider. Way Calling is included in CloudTalk’s plans—no extra fees, no hidden costs. It’s built in to support seamless team collaboration.