Terms and Conditions
Last update: January 24th, 2023.
These online Terms and Conditions (“Terms and Conditions”) by and between CloudTalk, s.r.o., a company registered in Slovakia with a registered office at Tallerova 4, 811 02 Bratislava, registered with the Slovak Commercial Register of the District Court Bratislava I, with company identification number 46 817 832 or its subsidiary CloudTalk.io, Inc., a Delaware corporation founded according to the Delaware General Corporation Law, with registered office at 1201 N. Orange Street, Suite 7160, Wilmington, Delaware, zip code 19801 (“CloudTalk”) and Customer (as defined below), together with any and all applicable Order Form(s), Purchases, Exhibits and/or Schedules (each, as defined below) (collectively, the “Agreement”), constitute a binding agreement between CloudTalk and Customer and set forth the terms and conditions pursuant to which Customer may access and/or use the Site and the Services.
By clicking on the “I have read and agree to the Terms and Conditions” when subscribing to any of the Services, or otherwise using any of the Services, Customer:
(i) acknowledges that it has read, agreed, and will comply with this Agreement;
(ii) warrants and represents that: (a) its representative is at least eighteen (18) years of age or the applicable statutory age of majority to enter into a binding agreement; and (b) it has the right, power, and authority to enter into this Agreement on behalf of the company, corporation, governmental organization, or other legal entity, and to bind such organization to these Terms and Conditions.
PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE HAS READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. IF THE CUSTOMER DOES NOT AGREE TO THESE TERMS AND CONDITIONS, THE CUSTOMER IS NOT ENTITLED TO USE THE SERVICES.
“Affiliate” means any entity existing from time to time that directly or indirectly controls, is controlled by or is under common control with the subject entity. Control means having rights to more than 50% of the equity, ownership, or voting rights of the respective entity.
“Billing Tab” means part of the Customer´s Account where the Customer can find various information with respect to its Plan and used Services, e.g. billing information, credit amount, etc.
“Customer’s Account” means the numbered account established by CloudTalk and associated with Customer and the Services provided to Customer under this Agreement.
“Customer’s Account Information” means business contact information associated with the Account; usage records of the Services; configuration data; and Customer’s call data records.
“Administrator” means the person(s) of a minimum age of 18 years of Customer’s organization recognized by CloudTalk’s systems as being vested with specific rights with respect to the Services, who is (are) responsible for the administration and management of Customer’s Accounts and has (have) access to specific functionalities attached thereto.
“CloudTalk Number” means the phone number provided to the Customer by CloudTalk.
“CloudTalk Dashboard” means the online portal through which the Administrator(s) controls settings, may select the Customer’s Plan and any other Services and monitors usage of the Account(s).
“Confidential Information” means any proprietary and confidential information disclosed, in the course of and during the Term of the Agreement, by one Party (the “Disclosing Party”) to another Party (the “Receiving Party”).
“Customer” means, in the case of an individual accepting this Agreement on his or her own behalf, such individual, or in the case of an individual accepting this Agreement on behalf of a company or other legal entity, the company or other legal entity on behalf of which such individual is accepting this Agreement, as well as any Affiliate of such company or other legal entity, which have entered into Purchases and/or Order Form(s).
“Customer Data” means the data in the Customer´s calls, facsimiles, messages, voicemails, voice recordings, shared files, conferences, call meta-data, configuration data, or other communications transmitted or stored through the Services.
“Effective Date” means the date on which Customer first subscribes to any of the Services or the date of execution of the Order Form by Customer.
“Fees” means, collectively, Fixed Fees, Usage Fees, and any and all other applicable charges and fees associated with the Services. Fees may be indicated either in USD or in Euros, as applicable.
“Intellectual Property” means all intellectual property and technology, regardless of form, including without limitation: (a) published and unpublished works of authorship; (b) inventions and discoveries, including without limitation business methods, compositions of matter, methods, and processes and new uses for any of the preceding items; (c) words, names, symbols, devices, designs, and other designations, and combinations of the preceding items, used to identify or distinguish a business, good, group, product, or service or to indicate a form of certification; (d) information that is not generally known or readily ascertainable through proper means, whether tangible or intangible; and (e) computer programs, operating systems, applications, firmware and other code, including all source code, object code, application programming interfaces, data files, databases, protocols, specifications, and other documentation thereof.
“Law” means any and all law, statute, regulation, rule, ordinance, administrative guidance, treaty, convention, and/or court or administrative order or ruling of any governing body with jurisdiction over the Services, the Customer, and/or Customer’s use of the Services.
“Order Form” means the document that may be entered between Customer and CloudTalk, from time to time, to offset forth certain fees, the selected Plan, the Order Form Term, and other material terms associated with this Agreement and executed by Customer.
“Order Form Term” means the term set forth in the Order Form.
“Plan” means any of the subscription plans made available to Customer whose features are listed on the Site and that Customer may select either via a Purchase or by executing an Order Form, including CloudTalk Numbers, as applicable. For the avoidance of doubt, the Free Trial shall also be deemed a Plan.
“Plan Term” means collectively, the Plan Initial Term and the Plan Renewal Term.
“Purchase” means an order for certain of CloudTalk’s Services, including Plans and CloudTalk Numbers, which is placed through the CloudTalk Dashboard or the Site.
“Representatives” means a Party’s Affiliates and their employees, officers, directors, agents, or other representatives.
“Services” means any and all services made available to Customer by CloudTalk from time to time according to the Order Form or Purchase and/or provided by CloudTalk under this Agreement.
“Site” means the website www.cloudtalk.io or www.cloudtalk.com.
“User” means an employee, consultant, contractor, or any person using the Services via Customer’s Account without any specific administration or management rights attached thereto.
2. Description of the CloudTalk Services
CloudTalk operates and provides online-based phone solutions and services that include call handling and that integrate with various third-party applications not affiliated with CloudTalk (“Integrations”). A non-exhaustive description of the CloudTalk phone system is available on the Site. CloudTalk is not a “dial-tone” provider, and its Services are not a replacement for any phone lines, whether wired, wireless, or Internet-based, and selected numbers and/or certain services may not be reachable through the Services. Customer acknowledges and agrees that the Services do not support any emergency calls to any type of hospitals, law enforcement agencies, medical care unit, or any type of emergency service (collectively as “Emergency Services”) or premium, surcharged, or special services of any kind, which may need to be obtained/granted from a local telephone service provider. Furthermore, Customer acknowledges and agrees that: (i) CloudTalk is not required to offer access to any Emergency Services under any applicable Law, and (ii) it is Customer’s responsibility to inform Users and Administrators that access and/or calls to Emergency Services are not accessible using the Services.
Before subscribing, the Customer must ensure that its telephone/internet service providers or network administrators allow phone calls to be made and received directly through the browser Chrome (at least version 58), a mobile application, or any SIP phone. Otherwise, use of the Service is not possible.
It is the responsibility of the Customer to ensure that, in order to receive quality service:
- they have a high-quality internet connection with a real speed of 100 kbps per channel;
- voice stream data is prioritized on network flows;
- the use of access equipment respects the integrity of SIP messages;
- response time between Customer’s device and CloudTalk’s system should not be longer than 150 milliseconds;
- flows are open toward TCP 443, 1443, 2443, and 5060 and UDP 16384-32768 ports;
- codecs are used in order of preference: OPUS, Speex, G711 (PCMA, PCMU).
Customers can find any further information about network and device configurations and requirements on the subpage https://help.cloudtalk.io/.
3. Quality, Maintenance, and Accessibility
3.1 General Terms. The Services are designed to be available with minimal disruptions outside of regularly scheduled maintenance times. CloudTalk may modify, enhance and/or replace features of the Services from time to time, with or without notice or posting to the Site, provided it will not materially reduce the key functions, features, and/or the security of the Services during the Term (as defined below) without obtaining Customer’s written pre-approval. The customer’s written pre-approval is not required in the event such modifications, enhancements, or replacements are required by applicable Law.
3.2 Equipment Requirements. Customer acknowledges and agrees that the standard functioning of the Services is dependent on Customer maintaining adequate access to the Internet, the availability of an adequate power supply, and the use of correct equipment configuration. Customer also acknowledges and agrees that a number of factors outside of CloudTalk’s control may impact the quality of Customer’s communications and the access and/use of the Services, including but not limited to: Customer’s local network, public Internet lines, the public switched telephone network, Customer’s Internet service provider and/or local network hardware. CloudTalk takes no responsibility and will not be liable for any disruption, interruption, or delay caused by any failure in any of these items or any other item over which CloudTalk has no control.
3.3 Accessibility. Customers, Users, and/or Administrators (or CloudTalk at Customer’s request) will choose a unique password and user name (collectively as “Login Details”) for each User or Administrator. Customer acknowledges and agrees that Customer is prohibited from sharing Login Details with any third party. The Customer will be responsible for the confidentiality and use of the Login Details. The Customer will also be responsible for all electronic communications, including those containing business information, account registration, account holder information, financial information, Customer Data, and all other data of any kind entered electronically through the Services. Any and all electronic communications transmitted via Customer’s Account will be deemed to have been sent by Customer. CloudTalk may terminate any of the Services and/or this Agreement if it believes in its sole discretion that Customer has breached its obligations contained in this Section 3.3. CloudTalk is not responsible for any breach of security caused by the Customer´s failure to maintain the confidentiality and security of any of the Login Details. Customer agrees to notify CloudTalk immediately in the event of loss, theft, or disclosure of any or all of the Login Details if Customer believes the confidentiality or security of any or all of the Login Details has been compromised in any way or in the event of Customer learning about possible or actual unauthorized access to and/or use of the Site and/or the Services. To the extent permissible by Law, Customer will be liable for any and all expenses, damages, losses, and costs, including reporting costs, notice costs, recovery and remediation of data security system issues, usage charges and fines, fees, civil judgments, and reasonable attorneys’ fees resulting from Customer’s failure to safeguard Customer’s Login Details and information and data as set forth herein.
3.4 Maintenance. CloudTalk may be required to suspend access and/or use of Services and/or the Site to enable maintenance, upgrading, and improvements operations of the Services and/or Site, including in the event of an emergency. CloudTalk will endeavor to provide the Customer with advance notice where practicable and carry out such maintenance, where possible, outside of regular business hours.
4. Intellectual Property
4.1 Limited License. Subject to, and conditional upon Customer’s continued and full compliance with all of the terms and conditions in this Agreement, CloudTalk grants to Customer and its Users and Administrators, during the Term, a revocable, non-transferable, nonexclusive, limited license and right to access and use the Services and the Site solely for its internal business purposes subject to the other terms and conditions of this Agreement.
4.2 Restrictions. Customer must not and is obliged to manage that its Users and Administrators will not to: (i) sublicense, sell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make the Services, or any part thereof, available to any third party other than to Users and Administrators; and (ii) modify, make derivative works of, disassemble, reverse compile, or reverse engineer the Services or any part thereof, and shall not build a similar or competitive product or service. The Customer must not and is obliged to manage that its Users and Administrators will not use the call recording functionality in the event credit card, debit card, or other payment information is made available to Customer, User, and/or Administrators during a call.
4.3 CloudTalk Ownership. Customer acknowledges and agrees that: (i) CloudTalk and its Affiliates own all rights, titles, and interests in and to all Intellectual Property rights in the Services and in the Site as well as any content thereof or therein; (ii) the limited license granted to Customer in Section 4.1 does not convey any rights in the Services express or implied, other than those expressly granted herein. All rights not expressly granted to Customer are reserved by CloudTalk and its licensors. The Services may contain open-source software or code, and Customer acknowledges that misuse of the Services may infringe upon third-party’s IP rights.
4.4 Customer Data. Customer grants CloudTalk and its Affiliates a limited, non-exclusive, royalty-free license and right to use, copy, transmit, distribute and store the Customer Data to the extent necessary or desirable for CloudTalk to provide Customer with the Services and improve the Services. CloudTalk will only disclose or provide the Customer Data to parties who need to access it in order for CloudTalk to provide the Services in accordance with this Agreement. Customer also hereby grants CloudTalk the right to use and reproduce Customer’s name, logo, and trademarks to identify Customer as a CloudTalk customer on the Site and other marketing materials. If the Customer does not agree with the use and/or reproduction of the Customer’s name, logo, and/or trademarks to identify the Customer as a CloudTalk customer, the Customer should notify its disagreement the CloudTalk at the email address email@example.com.
4.5 Feedback. CloudTalk may ask for or collect and/or Customer may provide, written suggestions, feedback or comments from time to time as part of Customer’s and/or Users’ use of the Services (collectively as “Feedback”). Customer acknowledges and agrees that such Feedback shall be deemed the property of CloudTalk and its Affiliates. CloudTalk and its Affiliates shall exclusively own all now known or hereafter existing rights to the Feedback throughout the universe in perpetuity and shall be entitled to use the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback.
4.6 Integrations. Customer may decide in its sole discretion to integrate the Services with the Integrations. Such Integrations are not CloudTalk products or services, and all use of Integrations is solely between Customer and the applicable third party. If an Integration is enabled from Customers’ CloudTalk workspace Customer should be mindful of any Customer Data and/or Customer Confidential Information that will be shared with the third party provider and the purposes for which the provider requires access. Customer warrants and represents that it has obtained all necessary consents and licenses to transfer Customer Data from the Services to the Integrations and/or from the Integrations to the Services and that it will be solely responsible for the processing and use of such data by the Integrations in accordance with Law. CloudTalk will not be responsible for any use, disclosure, modification or deletion of Customer Data and/or Customer Confidential Information that is transmitted to, or accessed by, an Integration.
5. Permissible Use Policy
Any and all access to and/or use of the Services by Customer, its Users and/or Administrators is conditioned upon compliance with the following Permissible Use Policy (“PUP”). Customer must not and will cause its Users and Administrators not to use the CloudTalk Services to:
- circumvent or disable any technological features or security measures implemented in the Services;
- violate any Law, published policy, or any applicable third-party policy or requirement communicated or otherwise made available by CloudTalk;
- violate or infringe upon CloudTalk’s or a third party’s Intellectual Property, publicity privacy, or other tangible or intangible rights and/or use, without a valid license, any material or content that is subject to third-party proprietary rights;
- transmit any illegal content;
- use the Services for benchmarking or for any other purpose other than as necessary to use the Services Customer is authorized to use;
- stalk, harass, harm another individual, engage in spamming, phishing, pharming or other unsolicited advertising, marketing or other activities in connection with any unsolicited communications (commercial or otherwise) including but not limited to unsolicited or unwanted phone calls or voicemails;
- engage in a fraudulent activity to the prejudice of third-parties or otherwise use the Services to bypass phone identification systems;
- perform “robocalls” or other abusive practices;
- use automated call mechanisms (switches, PABX, dialers, etc.);
- use any type of spider, virus, worm, trojan-horse, time bomb or any other codes or instructions that are designed to distort, delete, damage, emulate or disassemble the Services;
- expose any third party to material that is offensive, harmful to minors, indecent or otherwise objectionable in any way;
- send any communications, including email messages on behalf of, or purporting to originate on behalf of CloudTalk; and
- trunk or forward Customer’s CloudTalk number to another phone number(s) capable of handling multiple simultaneous calls, or to a private branch exchange or a key system.
The restrictions contained in this Section 5 are not exhaustive or exclusive. CloudTalk may impose additional restrictions upon notice or posting to the Site from time to time. CloudTalk may suspend or terminate the Services and/or this Agreement in accordance with the Section 12.4 if, in CloudTalk’s sole discretion, Customer’s, its Users’ and/or Administrator’s use of the Services violates the terms of the PUP. Notwithstanding anything set forth in this Agreement and in addition thereto, Customer’s use of the call recording functionality must comply with any and all local laws and regulations including local notice requirements thereof.
6. CloudTalk Numbers
6.1 Usage Rules. As part of the Services, CloudTalk may make available CloudTalk Numbers to Customer in multiple countries. CloudTalk has agreements in place with regulated providers of electronic communications which provide CloudTalk with phone numbers from multiple countries. Customer acknowledges that the provision of CloudTalk Numbers is subject to the numbering rules and regulatory practices applicable in the countries where Customer, Users and and/or Administrators are located as well as in the relevant country(ies) from which the CloudTalk Numbers were purchased. Such rules and regulatory practices may change or be amended from time to time, and CloudTalk therefore reserves the right to modify the terms hereunder to the extent necessary to comply with such changes or amendments. Customer is entitled to purchase CloudTalk Numbers and assign them to an Customer’s Account subject to the allocation requirements displayed upon Customer’s subscription to any Services. Customer is obliged to use the CloudTalk Numbers in compliance with any and all applicable Law including such applicable allocation requirements. CloudTalk reserves the right, in its sole discretion, to cancel the subscribed CloudTalk Numbers for any reason, including in the event Customer, its Administrators and/or Users breach such applicable allocation requirements without penalty and without prejudice to its rights to claim damages therefore.
6.2 Portability. In using the Services, Customer may request a CloudTalk Number or may port its existing numbers (“Existing Number”) into Customer’s Account subject to the terms and conditions herein. In order to request porting of an Existing Number into a Customer’s Account, the Customer’s Account Administrator for the Customer’s Account into which Customer wishes the Existing Number to be ported must complete all steps listed on the Site and provide all information requested by CloudTalk, any other relevant service provider and/or third party from time to time. Customer must provide accurate and detailed information to CloudTalk any other relevant service provider and/or third party in order to port a number into an Account and Customer represents and warrants that such information is and will be at all times accurate, true and up to date. Customer acknowledges and agrees that as part of the porting process, CloudTalk, any other relevant service provider and/or third party must, as part of its compliance with applicable Law and industry standards, follow certain processes and that therefore the completion of any number porting request may be delayed for reasons outside of CloudTalk’s control. CloudTalk must, by Law, comply with all valid porting requests. Phone numbers may be ported-out of an Customer’s Account in connection with acts or omissions of third parties and Customer acknowledges that: (i) it may be impossible for CloudTalk to prevent such porting out of numbers from an Customer’s Account; (ii) CloudTalk may not be able to retrieve a phone number ported out of an Customer’s Account; and (iii) CloudTalk will not be liable for any such porting out. Upon termination or cancelation of a Customer’s Account, all telephone numbers associated with the Customer’s Account may be released by CloudTalk if such numbers have not been ported to another provider prior to such cancelation or termination. Customer acknowledges and agrees that it is solely responsible for coordinating with its new third-party provider to port out any telephone numbers prior to termination or cancellation of Customer’s Account and/or termination of this Agreement.
7. Pricing, Invoicing, Cancellation & Refunds
7.1 Free Trial. Customer may elect to try the Services for a specific period from the Effective Date and shall be permitted to make outbound calls for the credit (such trial of the Services, the “Free Trial”) specified in more detail when subscribing on Free Trial. At the end of the Free Trial period, Customer may purchase additional products and services not included in the Free Trial by selecting a Plan.
7.2 Fixed Fees. Customer may select a Plan on an annual basis and Customer may also select the corresponding currency for such Plan (either Euro or USD), and unless otherwise provided in the relevant Order Form, the fees associated to such Plan are indicated on the Site (such fees, the “Fixed Fees”). Additional CloudTalk Numbers purchased by Customer either via the CloudTalk Dashboard or listed in the relevant Order Form, as applicable shall also be deemed Fixed Fees. For the avoidance of doubt, fees associated with outbound calls or inbound calls (where applicable) are not included in the Fixed Fees. CloudTalk is entitled to update Fixed Fees at any time, and will provide notice to Customer at the email address on file with the Customer’s Account or via a pop-up on the Site and/or Customer’s Account, as decided by CloudTalk in its sole discretion. Such updated Fixed Fees will become effective ten (10) days after such notice to Customer. Customer must inform CloudTalk of Customer’s reasonable objection in writing within ten (10) days of receiving the notice provided under this provision. If the Parties, negotiating in good faith cannot reach agreement within thirty (30) days, Customer may terminate this Agreement without penalty by written notice to CloudTalk. Any use of the Services after the effectivity of updated Fixed Fees will be deemed as Customer’s acceptance of such updated Fixed Fees.
7.3 Usage Fees. The fees associated with outbound calls and/or inbound calls, where applicable, will be calculated by multiplying the per-minute rate applicable to such calls (“Per-Minute Rates”) with the Chargeable Time (as defined below) (such fees, the “Usage Fees”). Usage and the duration of calls will be calculated as follows: (i) in full-minute increments; (ii) calls will be rounded up to the next full minute increment at the end of each call for invoicing purposes; (iii) calls will be deemed to begin for (A) outbound calls when a connection to the number Customer is trying to reach is established and recorded in CloudTalk’s system, and for (B) incoming (inbound) calls when a signal connection from the caller is recorded in CloudTalk’s system; (iv) calls will be deemed to end when Customer or Customer’s correspondent have ended the call or where the call has ended due to a technical malfunction, but a call shall not be deemed ended until Customer’s wireless telephone signal of a call disconnect is recorded in the CloudTalk system; (such calculation of the duration of calls as detailed in (i) through (iv) included, “Chargeable Time”). CloudTalk is entitled to change the Per-Minute Rates at any time without notice. Customer may request the Per-Minute Rates currently applicable by sending a request to firstname.lastname@example.org.
The Services shall be subject to the following conditions:
a) Outbound calls made by Customer with a local/toll-free phone to countries outside of the European Union will incur Usage Fees; b) inbound calls to Customer are free regardless of whether they come from a foreign country or not, provided they are made to a local or geographic telephone number (non-toll-free); c) all inbound calls on a toll-free phone line shall incur Usage Fees; d) any internal calls or communications (including but not limited to calls, voicemail deposits and call transfers) between Users, or between a User and an Administrator, shall be free of charge provided such calls have been made using the Services; e) outbound calls for which CloudTalk receives answer supervision (i.e. connecting time) including ring time, shall incur a minimum of one (1) minute of Chargeable Time (answer supervision may also be generated by voicemail systems, private branch exchanges, and interexchange switching equipment); f) calls forwarded to mobile phones or landlines shall be deemed outbound calls and shall incur Usage Fees including in the event Customer has purchased an unlimited outgoing/incoming call bundle, at the then applicable rate; and g) calls received by Customer from a third party using a local/toll-free phone line which call is subsequently forwarded or transferred shall be deemed to be the same call; h) Customers with Unlimited call packages are subject to fair usage policy and unlimited call packages are restricted to dial maximum 500 unique phone numbers per month.
7.4 Payment. By providing a valid credit or debit card information and/or bank account information (“Payment Method”), Customer expressly: (i) authorizes CloudTalk and/or any other company or individual acting as CloudTalk’s billing agent or other authorized person to charge the Payment Method as follows: (a) monthly for the Usage Fees; at the billing frequency chosen and specified by Customer on the relevant Order Form or Purchase, as applicable, for fees corresponding to Fixed Fees (the “Billing Frequency”); and (b) for any and all other fees in connection with the Services including recurring payments billed on an annual basis and to continue attempting to charge and/or place holds on such Customer’s Payment Method until such amounts are paid in full; (ii) agrees to update such Payment Method from time to time as necessary; and (iii) acknowledges and agrees that CloudTalk will not be liable for any expired credit/debit card, insufficient funds or other charges Customer incurred as a result of such attempts to charge, and/or place holds on, such Payment Method. In the event Customer selects a Plan that includes a predetermined allotment of services, unless otherwise specifically provided as a part of such Plan, any unused allotment of such services from one billing cycle will not carry over to any future billing cycle. Customer agrees that it will be responsible for any and all fees, if any, associated with wire transfers used for payment of invoices to CloudTalk. Customer is obliged to pay all invoices within thirty (30) days of the invoice date.
7.5 Taxes. The Fees are exclusive of VAT (where applicable), costs/disbursements, charges, or any other duties, levies, registration fees or taxes which will be charged additionally. The invoiced amount and/or amounts charged to the Payment Method may hence fluctuate from month to month and Customer agrees to pay all fees and/or taxes due. The Customer (and where applicable Affiliates) shall make all payments for the Services without withholding or deduction of, or in respect of, any tax unless required by law. If Customer is required by law to make any such withholding or deduction, Customer must (a) first notify CloudTalk of such obligation, and (b) increase the sums paid to CloudTalk so that the amount received by CloudTalk after the withholding tax is deducted is the full amount CloudTalk would have received if no withholding or deduction had been made.
7.6 Late Fees. If Customer is in delay with the payment of Fees or a part thereof, CloudTalk is entitled to request the interests on late payment of 0.07% of the due amount for each day of delay and Customer is obliged to pay the interest on late payment upon the request of CloudTalk within the period set out in the request. In addition, CloudTalk is entitled to a forty (40)-euro administrative recovery fee for any late payment. Notwithstanding any of the foregoing and in addition thereto, in the event Customer fails to pay invoices due within thirty (30) days, CloudTalk may, in its sole discretion, suspend Customer’s access to the Services and/or terminate this Agreement in whole or in part, in accordance with the Section 12.4 without any liability whatsoever and without prejudice to its right to claim all amounts due by Customer to CloudTalk, as the case may be.
7.7 Cancellation. All Plans come with an initial free trial period of 14 days. A valid credit card is required for paying accounts. Customer is responsible for proper cancellation of the Service and deactivation of paying accounts in the Billing Tab. Customer is responsible for tracking the subscription plan. CloudTalk does not send any reminders before the customer is charged again.
7.8 Refunds. The Service is billed in advance on an annual basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
7.9 Plan change. Downgrading of Service may cause the loss of some functions, features, or capacity of Customer’s Account. CloudTalk does not accept any liability for such loss.
8.1 Non-Disclosure. During the Term of this Agreement, the Confidential Information will be kept confidential by the Receiving Party and will not be disclosed to any other person, provided that each Party may disclose Confidential Information to its Affiliates, and its and their employees, contractors, advisors, agents and subcontractors who have a need to access and/or use the Confidential Information in order to perform or exercise such Party’s rights or obligations under this Agreement and who are required to protect it against unauthorized disclosure in a manner no less protective than required under this Agreement. The Receiving Party is obliged to use the same care and discretion, but in no event less than a reasonable degree of care and discretion, to avoid disclosure as it uses with its own similar information that it does not wish to disclose, to safeguard the Confidential Information from unauthorized disclosure.
8.2 Exceptions. The term Confidential Information does not include any information that: (i) is or becomes generally available to the public other than as a result of a disclosure by the Receiving Party or its Representatives (as defined below) in violation of the terms hereof; (ii) is or becomes available to the Receiving Party or any of its Representatives on a non-confidential basis from a source that is not known to the Receiving Party to be prohibited by a contractual, legal, or fiduciary obligation to the Disclosing Party from disclosing such information to the Receiving Party; (iii) is independently developed, conceived, or discovered by the Receiving Party or its Representatives; or (iv) is already known to the Receiving Party or any of its Representatives prior to disclosure of the same to the Receiving Party or its Representatives by the Disclosing Party or the Disclosing Party’s Representatives.
9.1 CloudTalk Warranties. CloudTalk will provide the Services using a commercially reasonable level of care and will materially comply with applicable Law. To the extent permissible by applicable Law, CloudTalk will pass through to Customer the relevant and applicable warranties it receives from its third-party suppliers where applicable.
9.2 Customer Warranties. Customer undertakes that it will and will cause its Users and/or Administrators to use the Services in compliance with all applicable Law and this Agreement.
9.3 Disclaimer. TO THE FULLEST EXTENT PERMITTED BY LAW, CUSTOMER AGREES THAT THE SERVICES ARE BEING PROVIDED “AS IS” AND “AS AVAILABLE,” AND EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH IN THIS AGREEMENT, CLOUDTALK MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE IN TRADE, TOGETHER WITH SIMILAR WARRANTIES, WHETHER ARISING UNDER ANY LAW OR OTHERWISE. IN THE EVENT CLOUDTALK MAY NOT DISCLAIM ANY SUCH WARRANTY AS A MATTER OF LAW, THE SCOPE AND DURATION OF SUCH WARRANTY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. CLOUDTALK FURTHER DOES NOT REPRESENT OR WARRANT THAT THE SITE OR ANY PORTION OF THE SERVICES WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, CONTINUOUS, ERROR-FREE OR WILL OPERATE WITHOUT PACKET LOSS, NOR DOES CLOUDTALK WARRANT ANY CONNECTION TO OR TRANSMISSION FROM THE INTERNET, OR ANY QUALITY OF CALLS MADE THROUGH THE SERVICES. CUSTOMER ALSO ACKNOWLEDGES AND AGREES THAT CLOUDTALK CANNOT GUARANTEE THAT IP BASED COMMUNICATIONS ARE COMPLETELY SECURE, ERROR OR VIRUS-FREE.
9.4. Sanctions Lists. Customer represents that Customer, its Affiliates, Users and Administrators are not on any government denied / prohibited / unverified party, sanctions, or exclusion list, including, without limitation of United States of America and European Union (“Sanctions Lists” or individually as “Sanctions List”). CloudTalk is entitled to suspend or terminate the Services and/or this Agreement immediately and without notice or liability whatsoever if Customer its Affiliates, Users or Administrators are placed on any Sanctions List.
Customer agrees to indemnify, defend and hold harmless CloudTalk and its Affiliates (“CloudTalk Parties”) for, from and against any and all losses, liabilities, damages, claims (including any and all reasonable attorneys’ fees,) as incurred, arising out of or in connection with: (i) any breach or alleged breach of this Agreement by Customer, Users and/or Administrators; (ii) Customer’s, Users’ and/or Administrators’ violation of any Law and/or the rights of a third-party; (iii) Customer’s, Users’ and/or Administrators’ failure to promptly install any updates, upgrades or patches of any software provided by CloudTalk; and (iv) claims relating to the Customer Data and/or claims relating to the data transferred to the applications of third parties. Further, Customer is obliged to indemnify and hold harmless CloudTalk Parties against all damages, costs, and legal fees awarded against CloudTalk Parties by a court of competent jurisdiction in connection with such claims, or agreed to in a written settlement agreement approved in writing by CloudTalk.
11. Limitations of Liability
IN NO EVENT SHALL THE CUMULATIVE LIABILITY OF CLOUDTALK OR ITS AFFILIATES EXCEED THE TOTAL AMOUNTS PAID OR PAYABLE BY CUSTOMER DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM GIVING RISE TO SUCH DAMAGES OR ONE HUNDRED EUROS (100€) IF FOR A FREE TRIAL PERIOD. IN NO EVENT SHALL CLOUDTALK OR ITS AFFILIATES BE LIABLE FOR: (I) ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, EXEMPLARY, REPUTATIONAL, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND SUCH AS LOSS OF DATA OR PROFIT, OR BUSINESS INTERRUPTION, LOSS OF BUSINESS OPPORTUNITY, HARM TO THE IMAGE OR REPUTATION, WHETHER IN ANY OF THE FOREGOING, ARISING UNDER CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER THEORY OF LIABILITY EVEN IF CLOUDTALK OR ITS AFFILIATES HAVE BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LAWS OF SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO CUSTOMER. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE AGREEMENT, IN SUCH CASES, THE LIABILITY OF CLOUDTALK AND ITS AFFILIATES WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. ANY CLAIM OR CAUSE OF ACTION RESULTING FROM CUSTOMER’S USE OF THE SITE AND THE SERVICES MUST BE PROVIDED OFFICIALLY IN WRITING TO CLOUDTALK BY REGISTERED MAIL WITH RECEIPT ACKNOWLEDGEMENT ADDRESSED TO ITS HEAD OFFICE WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION HAS ARISEN OR IT SHALL BE DEEMED WAIVED BY CUSTOMER.
12. Term, Termination and Suspension
12.1 Term. The term of this Agreement will commence on the Effective Date and will continue until the expiration of the last Plan Term, the last Order Form, or unless terminated earlier in accordance with the terms herein (the “Term”). The Plan initial term starts on the date of the Purchase and will continue for the duration set forth in the Purchase (“Plan Initial Term”). Thereafter, the Plan Initial Term will automatically renew for additional periods of the same duration unless either Party provides a notice of non-renewal to the other Party no less than thirty (30) days prior to the end of the current period of the Plan Term. The Order Form Term will automatically renew for additional periods of the same duration unless either Party provides a notice of non-renewal to the other Party no less than thirty (30) days prior to the end of the current period of the Order Form Term.
12.2 Termination. Either Party may terminate this Agreement and any Services purchased hereunder in whole or part by giving written notice to the other Party if the other Party: (i) breaches any material term of this Agreement and fails to cure such breach within thirty (30) days after receipt of such notice; (ii) upon the commencement by or against the other Party of insolvency, receivership or bankruptcy proceedings; (iii) following the written recommendation of a government or regulatory agency following a change in either applicable Law. CloudTalk may terminate this Agreement and or any Order Form at any time and for any reason without any liability whatsoever. In the event such termination does not result from a breach by Customer of its obligations hereunder, CloudTalk will refund Customer for any unused portion of prepaid Fees covering the remainder of the Order Form Term from the effective date of such termination.
12.3 Effects of Termination. Upon termination of this Agreement Customer must pay to CloudTalk immediately and without further notice, and in any case no later than thirty (30) days thereof, any accrued fees, charges, including any outstanding Fees. Upon termination or expiration of this Agreement for whatever reason, Customer is obliged to immediately cease to (i) have access to and (ii) use the Services.
12.4 Suspension. CloudTalk may suspend Users’ and/or Administrators’ use of any Service if such use is determined by CloudTalk, in its sole but reasonable discretion, to be (i) in violation of the terms of the Agreement (including in case of non-payment on the due date) or of the Law or any policy provided or made available to Customer in writing; (ii) resulting in a degradation of the Service; (iii) otherwise damaging or likely to damage the rights or property of CloudTalk, its Affiliates or third parties, until such violation, degradation, or damage has been remedied. Except in the event legally prohibited or commercially unfeasible, CloudTalk will use reasonable endeavors to provide Customer with prior notice before any suspension detailing the causes and the expected duration of such suspension. CloudTalk reserves the right, in its sole but reasonable discretion, to delete, remove or block access to, all or part of any Customer Data that may violate or infringe the Law, the PUP, or any third-party rights, or otherwise expose or potentially expose CloudTalk or its Affiliates to civil or criminal liability. Suspension will not relieve Customer of its obligation to pay the Fees and the costs associated with the reactivation of the Services. CloudTalk is not responsible for any damages arising from the Service suspension under this Section 12.4. During the suspension period, Customer and CloudTalk will use their best endeavors to minimize any inconvenience caused by such suspension of the Services.
14. Governing Law
This Agreement shall be governed in all respects by the laws of Slovakia. In the event of any dispute, claim, question or disagreement (the “Dispute”) arising from or relating to these Terms and Conditions or breach thereof, the Parties shall use their best efforts to settle the Dispute by normal business discussions. Should the Dispute remain unresolved thirty (30) days after notice of the Dispute was provided by one Party to the other, the Parties may take further legal action to resolve the Dispute. These Terms and Conditions, and any Dispute resulting therefrom, shall be subject to the exclusive jurisdiction of the Slovak courts. The illegality, invalidity or unenforceability of any provision of these Terms and Conditions will not affect the legality, validity or enforceability of any other provision.
15. Force Majeure
Excluding either Party’s payment obligations under the Agreement, neither Party will be responsible or liable for any failure to perform or delay in performing to the extent resulting from any event or circumstance that is beyond that Party’s reasonable control, including without limitation any act of God; national emergency; third-party telecommunications networks; riot; war; terrorism; governmental act or direction; change in Law; fiber, cable, or wire cut; power outage or reduction; rebellion; revolution; insurrection; earthquake; storm; hurricane; flood, fire, or other natural disaster; strike or labor disturbance; or other cause, whether similar or dissimilar to the foregoing, not resulting from the actions or inactions of such Party (“Force Majeure Event”). During the suspension period, the Parties will use commercially reasonable efforts to limit the duration and mitigate the consequences of such event. If the Force Majeure Event lasts for more than thirty (30) days, the Parties undertake to negotiate in good faith an Agreement amendment. If, following such thirty (30) day period, it becomes impossible to continue the performance of the Agreement, each Party will be entitled to terminate the Agreement by sending a written notice to the other Party.
Except where otherwise expressly stated in the Agreement, all notices or other communications must be in English and are deemed to have been fully given when made in writing and delivered in person, upon delivered email, confirmed facsimile, or five days after deposit with an reputable overnight courier service, and addressed as follows: to CloudTalk, s.r.o., Tallerova 4, 811 02 Bratislava, Slovakia with a copy to email@example.com, and to Customer at either the physical address or email address associated with the Customer’s Account. Customer acknowledges and agrees that all electronic notices have the full force and effect of paper notices. Customer is solely responsible for the accuracy and completeness of Customer’s physical address and email address and must immediately update such addresses on the Site upon any change. Customer acknowledges and agrees that all electronic notices have the full force and effect of paper notices.
CloudTalk reserves the right to update/change the terms of this Agreement or any of its policies from time to time, and will provide notice to Customer at the email address associated with the Customer’s Account or via a pop-up on the Site, as decided by CloudTalk in its sole discretion. Such updates will become effective ten (10) days after such notice to Customer (such date, the “Updated Date”). If any such update would be of material detriment to Customer and is not required by Law, Customer must inform CloudTalk of Customer’s reasonable objection in writing (including reason of such objection) within ten (10) days of receiving the notice provided under this provision. If the Parties, negotiating in good faith cannot reach agreement within thirty (30) days, Customer may terminate the portion of the Services affected by the change without penalty by written notice to CloudTalk. Any use of the Services after the Updated Date will be deemed as Customer’s acceptance of such updates to the terms of this Agreement and/or policies, as applicable.
18. General Provisions
Customer and CloudTalk are independent contractors, and this Agreement will not establish any relationship of partnership, joint venture, employment, franchise or agency between Customer and CloudTalk. CloudTalk’s failure or delay in exercising any right herein will not operate as a waiver thereof, nor will any single or partial exercise thereof preclude any other or future exercise thereof or the exercise of any other right herein. This Agreement, together with any Order Form(s), Purchases, Exhibits and/or Schedules, each of which is expressly incorporated into this Agreement with this reference, constitutes the entire agreement between the Parties and supersedes and replaces any and all prior or contemporaneous understandings, proposals, representations, marketing materials, statements, or agreements, whether oral, written, or otherwise, regarding such subject. In the event that the terms of this Agreement and the terms of an Order Form conflict the terms of the Order Form shall prevail. Sections 4, 5, 7, 8, 10, 11, 12.3 and 18 included shall survive termination of this Agreement. CloudTalk reserves the right to refuse to provide the Services at its sole discretion to any Customer.
Each of the Parties waives its rights to a trial by jury of all claims or causes of action (including counterclaims) related to or arising out of this Agreement brought by either Party against the other. This waiver will apply to any subsequent amendments of or modifications to this Agreement. All claims between the Parties related to this Agreement will be litigated individually and Customer will not consolidate or seek class treatment for any claim with respect to the Services.
In case of any discrepancy between the English version of these Terms and Conditions and other language versions of the Terms and Conditions the English version shall prevail. For the avoidance of doubt, in the case of Customer, each Order Form may be signed by Customer or any of its Affiliates, provided Customer will remain jointly and severally liable for any and all actions or omissions of its Affiliates in connection with this Agreement. Customer may not assign or transfer any of its rights or obligations under this Agreement, in whole or in part, without CloudTalk’s prior written consent. Notwithstanding the foregoing, each Customer may assign this Agreement to (i) its Affiliates, and (ii) an entity in which the Customer may be merged or consolidated, or which purchases all or substantially all assets or equity interest of the assigning party. The assignee or transferee will assume all of the rights and obligations of the assignor or transferor under the Agreement and will be deemed the signatory of the Agreement without any further changes or amendment.