AI-POWERED CONVERSATION INTELLIGENCE

100% call insights.
Automatically delivered.

Ditch the manual call analysis and guesswork. Empower your team with data-driven coaching and proactive customer interactions, leading to happier clients and more deals.

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Take a Conversation Intelligence Tour

THE BENEFITS OF AI

Stop guessing,
Start knowing

AI-powered conversation intelligence unlocks powerful insights in minutes, not hours, from every call.

For salespeople

Use conversation intelligence to identify objections, gauge interest, and revisit key points in your interactions. Focus on building relationships; the rest is on us.

For support agents

Read between the lines of customer interactions. Easily track sentiment and recurring topics. Deliver better service and resolve issues faster.

For managers

Coach smarter, not harder. Gain data-driven insights into your team’s performance, identify areas for improvement, and mirror what works from top performers.

Feature breakdown

What can you do with AI-powered conversation intelligence

Topic Extraction

Identify key points and topic trends across conversations. Understand frequently discussed topics and proactively address customer concerns.

Automatic Summaries & Tags

Significantly reduce after-call work. Call summaries and tags give you the key conversation details at a glance.

Sentiment Analysis

Tailor support and sales conversations based on sentiment shifts to achieve better results and increased customer satisfaction.

Call Transcription

Automatically convert calls into transcripts and maintain a comprehensive interaction database.

Talk/Listen Ratio

Track the dynamics of sales and support conversations. Provide your team with data-backed feedback to improve customer interactions.

Transcript Keyword Search

Coming Soon

Search transcripts for specific keywords and phrases to understand customer concerns, buying triggers, and areas for improvement.

CRM Integration

Coming Soon

Effortlessly log key AI-generated data into your existing CRM system, enhancing your overall customer management.

Keyword Monitoring

Coming Soon

Monitor adherence to scripts, track mentions of specific products or services, and receive alerts for potential compliance issues – all through powerful voice analytics.

Call Scoring

Coming Soon

Gain a holistic view of agent performance through automated call evaluation.

MULTI-LINGUAL ANALYSIS

Deliver exceptional service to a global audience

Global customers deserve exceptional service, but multilingual calls can be a barrier. Automatic language detection and translation unlocks insights from every interaction so you can proactively address challenges and build trust with customers worldwide.

Analyze conversations in 50+ languages, including 5 of the major languages: English, German, Portuguese, Spanish and French.

AI-powered aggregated analytics

Meet your new GTM performance cockpit!

Our AI-powered dashboard brings all your conversation intelligence data together in one place. Get a holistic view of your team’s call logs, talk/listen ratio, topic trends, sentiment analysis, and more – all in a clear, easy-to-understand format.

Why CloudTalk

CloudTalk vs Alternatives

Wondering what makes Cloudtalk the choice for thousands? Let’s break it down.

8 companies

Property

Aggregated AI analytics dashboard

Aggregated sentiment analysis

Aggregated talk/listen ratio

Auto-tagging

Topic detection

CloudTalk

Coming soon

50+ languages

Coming soon

160+

Pinned

Aircall

3 languages

35+

Justcall

13 languages

70+

Ringover

4 languages

60+

AI Conversation
Intelligence

$19

/ month

Early bird price per agent/month.

What’s included?

Topic Extraction
Call Transcription
Automatic Summaries & Tags
Talk/Listen Ratio
Sentiment Analysis
Trending Topics Coming Soon
Transcript Keyword Search Coming Soon
CRM Integration Coming Soon
Keyword Monitoring Coming Soon
Call Scoring Coming Soon

Contact Sales

Make AI part
of your toolkit

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

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