The future of conversation
Harness the predictive power of CloudTalk AI to save time, optimize customer experience and unlock your team’s full potential.
How it works
CloudTalk’s AI identifies and automates repetitive tasks, predicts user behavior and gives your agents AI powered insights that would normally add hours of work every week.
Collect
CloudTalk collects data from every interaction your team has with your customers.
Process
Calls are summarized and analyzed to give your team AI powered insights.
Predict
Insights are used to create accurate customer profiles and predict user behavior.
Intelligence
Collect and analyze large data sets of customer information and cut out the guesswork from your decision-making with AI powered insights.
CloudTalk AI gives you a deeper understanding of what’s happening in your calls and provides you with everything you need to meet customers expectations, evaluate the performance of your agents and coach your team more effectively.
90% of companies see AI as a source of their competitive advantage over their rivals.
Automation
CloudTalk AI works as a virtual personal assistant for your team, automating repetitive tasks like call transcriptions and summaries, and reducing human error.
With up to 60% of all work done by support and sales teams being administrative, CloudTalk gives agents more time to work on complex issues and provides managers with the tools they need to optimize resource allocation.
65% of customers believe that AI should save them time when they contact a business.
Personalization
Anticipate customers’ needs by analyzing customer behavior and emotions, and identify if key issues were solved or approached by your team the right way.
Features like sentiment analytics let you customize CX to the exact preferences of your customers and evaluate sales scripts or the way your support teams tackle issues to stay ahead of customer expectations.
Personalization results in up to 20% higher customer satisfaction, sales conversion, and employee engagement.
COACHING & ONBOARDING
Optimize coaching and agent onboarding and future-proof your business with an intelligent assistant designed to make your managers’ life much easier.
CloudTalk Copilot provides you with in-flight objection handling recommendations, reference or icebreaker suggestions, follow-up emails based on the content of the call and even call debriefings to make sure you know exactly what to expect from your team.
More than 50% of employees report not being able to find the information they need.
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
