Call Center Integration for Playvox

Enhance your call center quality and empower your customer service teams with the most comprehensive quality assurance and agent optimization solutions.

Unlock the full potential in every employee and every interaction with Playvox and CloudTalk integration.

Provide World-Class Customer Service

Streamline all call information into your Workforce Management and master your operations with a holistic view. With optimized information, your workforce management system can accurately forecast, schedule and monitor your workforce in real-time.

The CloudTalk and Playvox integration automates your quality assurance process and helps you to identify and fix problems before it’s too late. With all information at your fingerprints, integration allows you to engage, develop and coach your employees to maintain top quality in your call center.

Integration Overview

Our integration allows you to automate your quality processes and resource planning, providing insights into how your team spends their time and where they are struggling.

The integration shares call information with Playvox, such as:

• First answer time
• Wait time  
• Handle time
• Wrap time
• Talk time
• Which agent was on the call 

How to Set Up CloudTalk + Playvox Integration 

Check out our Playvox and CloudTalk setup knowledge base article and get started with this power combo within a few minutes.