Master Workforce

Remove the pain from QA and employee scheduling. Simplify agent motivation, coaching, and training.

CloudTalk’s integration with Playvox lets you…

Turn Support
into Success

Create the ultimate customer experience with slow wait times to drive customer loyalty and company revenue.


Leverage Playvox’s AI to streamline capacity planning, forecasting, employee scheduling, and more.


Bring out the best in each agent. Identify limitations and optimize performance with targeted training.

Integrate Playvox with ease

cause and effect

View your call center data through the lense of overall business performance. Identify issues and react in real time to reinforce your bottom company’s line.

Improve personal

Filter data on a team or individual level and discover unique coaching opportunities. Avoid a costly-scatter-shot coaching approach and train the skills each agent needs the most.

Ensure efficiency

Remove roadblocks from forecasting and scheduling with AI task automation and allow team leads and employees alike to focus on the things that matter most.


What is Playvox used for?

Playvox offers a complete set of tools for businesses and BPOs to help their agents perform better. These tools include Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software. The goal is to improve teamwork, offer useful insights, and optimize agent performance.

Is Playvox easy to use?

Yes, Playvox is user-friendly with straightforward navigation. It consolidates essential information for coaching, internal team calibration, and quality audits, enhancing productivity for daily tasks.

How much does Playvox cost?

Playbox is affordably priced, below the industry average.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.