- Solutions
- Solutions primary
- BY TEAM
- BY INDUSTRY
- BY USE
- BY SIZE
- Solutions secondary
- Let’s talk!
- Explore our business calling software
- Book a demo today
- Discover our integrations
- Turn CloudTalk into a much more powerful tool.
- Learn more
- Let’s talk!
- Solutions primary
- AI
- Features
- Integrations
- Integrations primary
- MOST POPULAR
- NEW
- first column
- second column
- Integrations secondary
- Let’s talk!
- Explore our business calling software
- Book a demo today
- Discover our integrations
- Turn CloudTalk into a much more powerful tool.
- View all integrations
- Let’s talk!
- Integrations list
- Integrations primary
- Pricing
- Resources
- Resources primary
- first column
- second column
- Resources secondary
- Book a demo today!
- Discover & access advanced features
- Schedule a demo
- Book a demo today!
- Resources primary
- Careers
Dentakay Grew Call Volume by 2.5X in 8 Months With Power Dialer
Dentakay, a leader in the dental tourism industry, chose CloudTalk’s Power Dialer flagship feature to boost monthly call volumes.
To understand how Dentakay addressed their challenges, we spoke with Ahmed, a key member of the company’s Data Management Department.
What did Dentakay achieve with CloudTalk?
150
%
Boost in monthly call volumes
+45
agents added thanks to CloudTalk
90
%
of agents save time with Power Dialer
Challenge
As Dentakay grew, their existing VoIP system struggled with call quality and connectivity, leading to intentangled conversations and compromised client privacy. These issues negatively impacted lead management and conversion rates, creating a need for more reliable communication system to support its expansion from 120 to 165 agents.
Solution
After a thorough evaluation, Dentakay chose CloudTalk for its strong call quality, Zoho CRM integration, and advanced features like the Power Dialer. CloudTalk was quickly implemented, and 90% of agents started using the Power Dialer, improving call efficiency and increasing call volume by 2.5X within 8 months. Seamless Zoho CRM integration also helped.
Results
The switch to CloudTalk brought immediate improvements in call quality and operational efficiency. Dentakay successfully scaled its operations and saw improved lead management, reporting metrics, and a 150% boost in call volume. The advanced reporting capabilities provided deeper insights, allowing the sales team to increase conversion rates.
About Dentakay
Dentakay is a leading company in the dental tourism industry, specializing in offering high-quality dental treatments to international clients. The company is known for its commitment to providing affordable yet top-notch dental care by leveraging its strong global presence.
As the company expanded its global reach, it faced increasing challenges in managing customer interactions and maintaining the high service standards that had become its hallmark. To understand how Dentakay addressed these challenges, we spoke with Ahmed, a key member of the company’s Data Management Department.
Unscalable Software Was Hurting Conversion Rates
As Dentakay grew, so did the complexity of its operations. The company’s existing VoIP system, once sufficient, began to falter under the weight of increasing demands. Ahmed explained:
These issues weren’t just inconvenient; they were directly impacting the business. The sales team struggled to manage leads effectively, resulting in missed opportunities and declining conversion rates.
With plans to scale their operations from 120 to nearly 165 agents, it became clear that Dentakay needed a solution that could support its growth and ensure seamless customer interactions.
Searching For a New Calling Software That Supports Swift Growth
Determined to find a solution, Dentakay began evaluating new VoIP providers. The search was thorough and took several months, as the team was intent on finding the right fit for their needs.
Ahmed described the process as following:
After evaluating the options, CloudTalk emerged as the standout choice. Its strong call quality, seamless Zoho CRM integration, and advanced features like the Power Dialer made it the ideal solution. CloudTalk not only met Dentakay’s current needs but also offered scalability for future growth.
Integration With Zoho Automated Work and Improved Efficiency
Once the decision was made, Dentakay quickly implemented CloudTalk across its operations.
The impact was immediate.
The integration with Zoho CRM was another major benefit. Agents can now make calls directly from the CRM, with all interactions automatically logged, ensuring that customer data is always up-to-date and accessible.
This seamless integration allowed Dentakay to streamline its workflows and improve efficiency across the board.
Dentakay Rapidly Scaled Their Team and Grew Their Conversion Rate
The switch to CloudTalk brought significant improvements to Dentakay’s operations. The company successfully scaled the operations, increasing the number of agents from 120 to nearly 165. They also saw immediate improvements in call quality and overall efficiency.
Furthermore, detailed metrics provided the sales management team with deeper insights into their operations.
One of the most significant improvements was increased quality and efficiency of their sales process. The Power Dialer allowed agents to handle calls more effectively, growing the number of daily interactions and boosting conversion rates. Additionally, the ability to run multi-language campaigns simultaneously meant that Dentakay could better serve its diverse customer base, from Europe to the Middle East.
Future Outlook
Looking ahead, Dentakay will continue using CloudTalk’s features to support its continued growth. They also plan to expand into new markets, which will be supported by CloudTalk’s scalable infrastructure and multi-language capabilities.
Here’s Ahmed’s advice for other companies evaluating VoIP solutions:
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.