Customer story

Dentakay Grew Call Volume by 2.5X in 8 Months With Power Dialer

Dentakay, a leader in the dental tourism industry, chose CloudTalk’s Power Dialer flagship feature to boost monthly call volumes.

To understand how Dentakay addressed their challenges, we spoke with Ahmed, a key member of the company’s Data Management Department.

Favourite features

Power Dialer

Analytics

Campaigns

Industry

Healthcare

Use Case

Sales

Location

Global

What did Dentakay achieve with CloudTalk?

150%

Boost in monthly call volumes

+45

agents added thanks to CloudTalk

90%

of agents save time with Power Dialer

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Challenge

As Dentakay grew, their existing VoIP system struggled with call quality and connectivity, leading to intentangled conversations and compromised client privacy. These issues negatively impacted lead management and conversion rates, creating a need for more reliable communication system to support its expansion from 120 to 165 agents.

Solution

After a thorough evaluation, Dentakay chose CloudTalk for its strong call quality, Zoho CRM integration, and advanced features like the Power Dialer. CloudTalk was quickly implemented, and 90% of agents started using the Power Dialer, improving call efficiency and increasing call volume by 2.5X within 8 months. Seamless Zoho CRM integration also helped.

Results

The switch to CloudTalk brought immediate improvements in call quality and operational efficiency. Dentakay successfully scaled its operations and saw improved lead management, reporting metrics, and a 150% boost in call volume. The advanced reporting capabilities provided deeper insights, allowing the sales team to increase conversion rates.

About Dentakay

Dentakay is a leading company in the dental tourism industry, specializing in offering high-quality dental treatments to international clients. The company is known for its commitment to providing affordable yet top-notch dental care by leveraging its strong global presence.

As the company expanded its global reach, it faced increasing challenges in managing customer interactions and maintaining the high service standards that had become its hallmark. To understand how Dentakay addressed these challenges, we spoke with Ahmed, a key member of the company’s Data Management Department.

Unscalable Software Was Hurting Conversion Rates

As Dentakay grew, so did the complexity of its operations. The company’s existing VoIP system, once sufficient, began to falter under the weight of increasing demands. Ahmed explained:

We had issues with call quality and connectivity, which were major pain points for us. Calls would sometimes intertwine, meaning agents could hear each other’s conversations, which was not only confusing but also compromised client privacy.

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Ahmed A., Data Management and Reporting Specialist

These issues weren’t just inconvenient; they were directly impacting the business. The sales team struggled to manage leads effectively, resulting in missed opportunities and declining conversion rates.

Our ability to provide top-notch service was suffering, and we knew we needed a more reliable communication system.

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Ahmed A., Data Management and Reporting Specialist

With plans to scale their operations from 120 to nearly 165 agents, it became clear that Dentakay needed a solution that could support its growth and ensure seamless customer interactions.

Searching For a New Calling Software That Supports Swift Growth

Determined to find a solution, Dentakay began evaluating new VoIP providers. The search was thorough and took several months, as the team was intent on finding the right fit for their needs. 

Ahmed described the process as following:

We were looking for something that could address our specific needs, particularly in terms of connectivity and CRM integration. We spent a considerable amount of time evaluating different options because we needed to find the right fit.

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Ahmed A., Data Management and Reporting Specialist

After evaluating the options, CloudTalk emerged as the standout choice. Its strong call quality, seamless Zoho CRM integration, and advanced features like the Power Dialer made it the ideal solution. CloudTalk not only met Dentakay’s current needs but also offered scalability for future growth.

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Integration With Zoho Automated Work and Improved Efficiency

Once the decision was made, Dentakay quickly implemented CloudTalk across its operations. 

The impact was immediate.

The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.

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Ahmed A., Data Management and Reporting Specialist

The integration with Zoho CRM was another major benefit. Agents can now make calls directly from the CRM, with all interactions automatically logged, ensuring that customer data is always up-to-date and accessible.

Our CRM is at the heart of our operations, and CloudTalk’s integration has made it easy to keep everything centralized.

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Ahmed A., Data Management and Reporting Specialist

This seamless integration allowed Dentakay to streamline its workflows and improve efficiency across the board.

Dentakay Rapidly Scaled Their Team and Grew Their Conversion Rate

The switch to CloudTalk brought significant improvements to Dentakay’s operations. The company successfully scaled the operations, increasing the number of agents from 120 to nearly 165. They also saw immediate improvements in call quality and overall efficiency.

We no longer have issues with intertangled calls, and our agents can manage their leads more effectively.

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Ahmed A., Data Management and Reporting Specialist

Furthermore, detailed metrics provided the sales management team with deeper insights into their operations.

In terms of reporting, CloudTalk has been incredibly helpful. In the past, our KPI tracking was quite basic. We were mainly looking at the number of calls made. Now we’re tracking and providing our sales managers with much more granular metrics—like call duration and the time it takes to respond to leads. These insights have really helped us fine-tune our approach.

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Ahmed A., Data Management and Reporting Specialist

One of the most significant improvements was increased quality and efficiency of their sales process. The Power Dialer allowed agents to handle calls more effectively, growing the number of daily interactions and boosting conversion rates. Additionally, the ability to run multi-language campaigns simultaneously meant that Dentakay could better serve its diverse customer base, from Europe to the Middle East.

We’ve seen a marked improvement in our call handling processes. The power dialer has allowed us to reach more leads in less time, resulting in a 150% boost of call volume. The integration with Zoho CRM means we’re always working with the most current data. This has made a huge difference in our ability to convert leads into customers.

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Ahmed A., Data Management and Reporting Specialist

Future Outlook

Looking ahead, Dentakay will continue using CloudTalk’s features to support its continued growth. They also plan to expand into new markets, which will be supported by CloudTalk’s scalable infrastructure and multi-language capabilities.

Here’s Ahmed’s advice for other companies evaluating VoIP solutions:

Make sure the solution you choose can grow with your business and meet your specific needs. CloudTalk has been instrumental in our growth, and we’re confident it can do the same for anyone looking to grow and expand internationally.

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Ahmed A., Data Management and Reporting Specialist
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