Capture Every Word with Automated Call Transcription Software

Q: What are the benefits of call transcription?

Benefits of call transcription include improved training , compliance , customer insights, and easier documentation of conversations.

Automatically capture your calls in written form with advanced AI call transcription. Our automated call transcription software ensures you never miss crucial details, making it easy to save, search, and review conversations anytime.

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Record, Review, and Reap the Rewards

Boost Productivity by 23%

Stop taking notes and listening at the same time. With automated call transcription software, your team can focus entirely on the conversation, not the keyboard.

Increase Conversions by 20%

Leverage AI call transcription software to review sales calls, fine-tune your sales strategies, and deliver better coaching.

Always Stay 100% Compliant

Meet industry regulations without the headache. With automated call transcription for compliance tracking, you can easily store, review, and audit every conversation.

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”

Jamie Devlin
Head of Operations

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Increasing productivity for 200 customer support agents

“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”

Nelly Donnelly
Service Delivery Manager

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Delivering success for Glovo’s customer support team

“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”

Yohann Bensadoun
Global Supply Growth

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Scaling outbound calls for MyHeritage 158 sales agents

“We have seen a significant increase in our outbound call volume. We can now reach out to more prospects and customers than ever before.”

Elay Sasson Call
Center Manager

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What is Call Transcription?

Call transcription is the process of automatically converting spoken conversations into written text using AI call transcription software. This technology uses advanced speech recognition to deliver automated call transcriptions that are fast, accurate, and ready to use.

Whether you need automated call transcription for customer support, sales, or compliance tracking, this software helps ensure that no crucial detail is ever missed—turning every conversation into a powerful business asset.

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How Does Call Transcription Work?

Think of automated call transcription as your smart assistant that never misses a word. With CloudTalk’s AI call transcription software, your calls are automatically transcribed in real time across five languages—English, French, German, Portuguese, and Spanish.

And here’s the best part: it’s not just basic speech-to-text. It’s a call center voice analytics that not only delivers highly accurate transcripts but also gives you deeper insights into every conversation. You can understand your customers and improve your team’s performance.

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Benefits of Call Transcription

Turn Conversations Into a Valuable Resource

Enhanced Training and Coaching

Sales reps often miss crucial feedback during calls. Automated call transcription software captures every objection, question, and successful pitch. Teams study these conversations, refining their approach based on real customer interactions.

Improved Customer Intelligence

A support team notices a pattern in customer complaints about a specific feature. Without transcripts, this insight might take months to surface. With searchable text records, teams spot trends immediately, helping product teams prioritize improvements.

Streamlined Compliance and Documentation

Legal and compliance teams no longer need to dig through endless call recordings. With automated call transcription for compliance, every promise, confirmation, and agreement is stored in an easy-to-search format.

Data-Driven Decision Making

By analyzing AI call transcription data, you can uncover authentic customer language, preferences, and pain points straight from the source. These real-world insights help craft messaging, campaigns, and product strategies.

Turn Your Transcriptions into a Goldmine of Insights

When you combine call transcription with smart AI call intelligence tools, your stored conversations become a treasure trove of actionable insights. With the right software, your team no longer needs to sift through endless transcripts to uncover what matters most.

AI-powered features like Automatic Call Summaries and Topic Extraction do the heavy lifting for you—highlighting key moments, surfacing trends, and pointing out what deserves attention. This makes it easier to improve coaching, elevate customer service, and make smarter, data-driven decisions across your organization.

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