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Capture Every Word with Automated Call Transcription Software
Automatically capture your calls in written form with advanced AI call transcription. Our automated call transcription software ensures you never miss crucial details, making it easy to save, search, and review conversations anytime.

We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
What is Call Transcription?
Call transcription is the process of automatically converting spoken conversations into written text using AI call transcription software. This technology uses advanced speech recognition to deliver automated call transcriptions that are fast, accurate, and ready to use.
Whether you need automated call transcription for customer support, sales, or compliance tracking, this software helps ensure that no crucial detail is ever missed—turning every conversation into a powerful business asset.

How Does Call Transcription Work?
Think of automated call transcription as your smart assistant that never misses a word. With CloudTalk’s AI call transcription software, your calls are automatically transcribed in real time across five languages—English, French, German, Portuguese, and Spanish.
And here’s the best part: it’s not just basic speech-to-text. It’s a call center voice analytics that not only delivers highly accurate transcripts but also gives you deeper insights into every conversation. You can understand your customers and improve your team’s performance.

Turn Your Transcriptions into a Goldmine of Insights
When you combine call transcription with smart AI call intelligence tools, your stored conversations become a treasure trove of actionable insights. With the right software, your team no longer needs to sift through endless transcripts to uncover what matters most.
AI-powered features like Automatic Call Summaries and Topic Extraction do the heavy lifting for you—highlighting key moments, surfacing trends, and pointing out what deserves attention. This makes it easier to improve coaching, elevate customer service, and make smarter, data-driven decisions across your organization.

How to Set Up Call Transcription in CloudTalk?
- On your CloudTalk account, navigate to Account > Workflow Automations.
- Select + Add Workflow and name your workflow.
- As a trigger, select Recording uploaded.
- Select the Action Speech to Text.
- Confirm and continue.
- Save your workflow and activate it.

Frequently asked questions
Everything you need to know about the product and billing.
What is call transcription?
Call transcription converts spoken conversations into written text using AI, enabling easy review and analysis of calls.
How does call transcription work?
AI-powered tools process call audio, transcribing speech into text, often in real-time or shortly after the call ends.
Is call transcription accurate?
Accuracy depends on audio quality and technology used; advanced AI can achieve over 90% accuracy in clear conditions.
Is call transcription legal?
Legality varies by region; always inform participants and obtain consent to comply with local laws and regulations.
What are the benefits of call transcription?
Benefits of call transcription include improved training, compliance, customer insights, and easier documentation of conversations.
Can call transcription handle multiple languages?
Many services support multiple languages, but accuracy may vary; check if your language is supported before use.
How secure is my transcribed data?
Reputable services use encryption and strict access controls to protect the confidentiality of your transcribed data.



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