Call Transcription

Q: How to transcribe a phone call?

With CloudTalk’s speech recognizer technology , you can set up your call transcription automatically. No more repetitive tasks or call notes . Save time and boost the productivity of your agents . Thanks to machine learning, Speech-to-Text can now pick up a large variety of accents and dialects, so you can expect good-quality transcriptions even when your customers are non-native speakers.

Transcribe your calls into text, log and access everything your agents or customers said and export it easily and automatically into your CRM or other tools. In 145 languages!

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Word for word.

145 Languages

CloudTalk can detect and transcribe calls in up to 145 different languages and counting!

Other Tools

Export transcripts to CRMs or various quality assurance and sales enablement tools.

Quick Exporting

Use CloudTalk’s workflow automations to quickly export call transcripts to other tools.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See Nokia customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See Glovo customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See DiscoverCars customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See MyHeritage customer story

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Have questions?

What is automatic call transcription ( or Speech-to-Text)?

Speech-to-Text is a technology that enables phone calls to be converted automatically into text. It is also known as speech recognition or computer speech recognition. With this feature, you can now rely both on a recorded audio file and a fully transcribed text for all your phone calls.

How to use call transcription or Speech-to-Text?

First of all, make sure that you have the Expert or Custom CloudTalk plan. Following this guide, you can easily set up workflow automation, so all your recordings will be automatically transcribed to text.

What are the benefits of the phone call transcription feature?

Some of the benefits of Speech-to-Text text features:
– Convert your calls to text and facilitate search in recordings.
– Improve your workflows
– Quickly collect and analyse data
– Easily export your transcription
– Boost the productivity of your agents
– Save time

How to transcribe a phone call?

With CloudTalk’s speech recognizer technology, you can set up your call transcription automatically. No more repetitive tasks or call notes. Save time and boost the productivity of your agents. Thanks to machine learning, Speech-to-Text can now pick up a large variety of accents and dialects, so you can expect good-quality transcriptions even when your customers are non-native speakers.

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Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.

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