Front Phone System Integration

Front Integration

Bring calling into your shared inbox with CloudTalk’s Front API integration. This setup turns Front into a fully functional Call Center for Front, allowing your team to make and receive calls, send SMS, and log every interaction instantly. With two-way sync and automation, the Front Phone Integration keeps conversations flowing across every channel.

Made by

CloudTalk

Category

Helpdesk Software

Use for

Customer Support

Team Collaboration

Call & Ticket Management

Workflow Automation

Users

Support Agents

Supervisors

Trusted by Thousands

1,400 Reviews on G2

4,000+

Satisfied customers

160+

international numbers

300%

More calls per day

50%

Lower wait times

What is “Front”?

Front is an all-in-one customer communication platform that centralizes email, chat, SMS, and social messaging in shared inboxes—designed for support, sales, and operations teams . It enables collaborative workflows, intelligent routing, and unified visibility across channels.

While Front excels at messaging and ticket workflows, it lacks built-in voice and SMS calling tools. That’s why teams enhance it with the Front integration, adding Front VoIP Integration through CloudTalk. This brings click-to-call, automatic logging, and SMS capabilities—turning Front into a true Call Center for Front without ever leaving your inbox.

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How Does “Front Integration” Work? 

Think of Front as your central hub for customer conversations—until it’s time to talk. That’s when CloudTalk brings voice and SMS into your workflow.

With the Front integration, CloudTalk embeds calling capabilities directly into Front’s UI. Agents can click-to-call contacts, send texts, and every interaction—including calls, voicemails, and SMS—is logged automatically within the same thread.

This Front integration x CloudTalk calling setup synchronizes contacts, tickets, and activity in real time—transforming Front into an omnichannel Front call center and enabling seamless Front Phone Integration across your support and sales workflows. This is what makes CloudTalk one the best Front integration partners.

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Front Integration Benefits

Streamline Communication with Click-to-Call

With the Front integration, CloudTalk enables click-to-call from shared inboxes. Reps can place calls instantly and keep every Front calling integration logged in one place—without switching between tools.

Automate Tasks Across Channels

Trigger workflows using Front CTI to assign calls, follow up via SMS, or escalate tickets. This Front SMS integration helps reduce manual work while keeping support and sales teams aligned on key interactions.

Keep Data Synced Across Teams

The Front VoIP Integration syncs contacts, messages, and ticket updates in real time. CloudTalk connects call data to every customer conversation, building a unified Front call center experience across all channels.

Power Smarter Decisions with Analytics

Use Front Call Center Software Integration to track KPIs across voice and SMS. Review call logs, monitor agent performance, and uncover insights to improve every campaign with a smarter Front Campaign Integration setup.

What Data Does CloudTalk & Front Share?

Front

CloudTalk

CloudTalk processes

Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.

Workflow Actions

Front & CloudTalk exchange

Contact Information:
Sync names, emails, phone numbers, and lead details between systems.

Contact Information

Lead and Deal Activity:
Share updates on activities, statuses, and tags seamlessly.

Lead and Deal Activity

Front Receives

Call Data:
Missed calls, durations, call outcomes, and logs are synchronized to Front.

Call Data

Voicemails and Tags:
Access detailed call recordings, voicemails, and tags for tracking and follow-ups.

Voicemails and Tags

What Do Our World-Class Customers Say?

Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!

1,400 Reviews on G2

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I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!

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Craig H.
Co-Founder

We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.

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Carlotta B.
Project Manager

Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.

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Daniel S.
Customer Support Specialist

It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.

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Ivan M.
Revenue System Specialist

The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…

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Arun S
Senior Manager

For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.

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Joe P.
Account Manager

How to integrate Front with CloudTalk?

  1. Ensure you have a CloudTalk Essential plan and admin access for both tools.
  2. Log into your CloudTalk account and navigate to Settings > Integrations.
  3. Select Front from the integration list and click “Add Integration.”
  4. Sign in to your Front account when prompted and authorize data access.
  5. Configure your settings for workflows, call logging, and synchronization rules.
  6. Map custom fields by matching Front and CloudTalk naming conventions.
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FAQs

What is Front integration?

Front integration connects CloudTalk with Front for calling, SMS, and automation—turning shared inboxes into a full Front call center.

What is the Front API?

The Front API integration lets CloudTalk sync call data, contact info, and tickets in real time—enabling seamless workflow automation.

What is Front used for?

Front is used for team-based customer communication via email, chat, and social. With Front CRM integrations, it powers unified support.

How do I integrate Telephony with Front?

Enable Front CTI with CloudTalk to unlock Front Phone Integration, click-to-call, call logging, and ticket sync inside shared inboxes.

Can I make and receive calls directly from Front using CloudTalk?

Yes, with Front VoIP Integration, agents can make and receive calls, log outcomes, and trigger workflows—all inside the Call Center for Front.

Is there a limit to the number of calls I can make or receive through the integration?

No limits—CloudTalk’s Front Call Center Software Integration supports unlimited calls based on plan size and campaign activity.

How long does it take to integrate Front with CloudTalk?

The Front integration setup takes minutes and is supported by trusted Front integration partners like CloudTalk for a fast rollout.

Is your existing phone system more drama than dial tone? Book a chat with CloudTalk – we make calls fun again!

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