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Get Seamless Call Recording For All Platforms
Capture and analyze each interaction with AI-powered Call Recording. Access call history and analytics directly in browser, desktop or mobile app to improve agents’ training. Optimize calling strategy and ensure a top-notch customer experience.
3 Reasons to Get Call Recording
Easy Access
Review your team’s call recordings directly from your browser and assess agent performance.
Finetuning
Optimize your strategy, targeting and messaging by revisiting past recordings.
Custom Coaching
Pinpoint and improve specific weaknesses in your agents or call scripts with targeted training.
What is Call Recording?
Never lose track of a customer conversation again. CloudTalk’s Call Recording lets you automatically record, store, retrieve, and analyze all your calls from one place. Learn valuable insights on your target audience’s needs, track performance, leverage personalized feedback, and provide fully targeted training.
Who’s Call Recording For?
Type of calls: Inbound and Outbound
Group: Agents, Supervisors
Helps with: Information gathering, Performance monitoring, Coaching, Compliance
How Does Call Recording Work?
Once a call is recorded, it is automatically saved in your CloudTalk contact details, alongside Call History and Statistics. From there, you can either listen to the recording straight away or download it for later.
You can access your VoIP call recordings on any device with an internet connection, including smartphones. Thus, you are free to play your phone calls recordings on the go via our mobile app. Wherever you are.
Other features you might like
Turn your CloudTalk into a much larger and powerful tool
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Have questions?
How to record your calls?
To record a call in CloudTalk, activate a call recording feature in settings. You can set all the permission for downloading or listening to your call recordings. That allows for them to be automatically saved in the client’s contact details, call history and statistics. You can listen to the recordings directly in Dashboard and in Statistics. Don´t forget that you can only record phone calls with callers’ consent.
What call recording phone app is the best?
We vote for CloudTalk. Our industry-leading telephony software lets you record both incoming and outgoing calls. What’s more, our solution is very simple to use. It works well on Iphone, Android and desktop. And the biggest advantage? You instantly share recordings with your team members.
How to listen to the call recording?
In CloudTalk, you can play the call recordings directly in the Dashboard or in Statistics. You also have the option to download your recordings.
How to request a transcript of the call center recording?
With CloudTalk’s Speech to text feature, you can easily convert your calls into text and analyze or share your data.
Ready to get started?
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.