Call recording

Revisit Call Recordings Anytime and Anywhere

Improve customer service and ease the lives of your agents with CloudTalk’s Call Recording Software. Gain immediate access to all information, evaluate the performance of your agents and create a personalized approach.

REM call recording new

You will hear the CloudTalk ringtone when calling:

screenshot REM FTR call recording

How Does Call Recording Work?

Never lose track of a single customer interaction. CloudTalk automatically records all calls and, once the call ends, an audio recording is automatically saved in your contact details, along with call history and statistics.

To access the call recordings, all you need is a laptop, tablet, or smartphone with an internet browser. CloudTalk also makes it very easy to download the call recordings as a standard HTTPS link (website link), which you can then save and store anywhere you need.

What Makes Call Center Recording Software Unique?

Conference Calls

Give your customers exactly what they want

There’s no easier way to provide personalized service than having access to each word the customer tells you. With call recording software for call centers, agents know how to speak to specific customers, what issues they’ve  been solving, and even likes and dislikes. This is a great opportunity to offer services tailored specifically to the client’s exact needs.

Icon - bulb

Know how your customers think

Call center recording software gives managers a detailed understanding of how clients think. This allows you to follow crucial stages of the general customer satisfaction with products and services or the quality of your campaigns.

Improve new campaigns

Use the call center recording to make important business decisions.Analyze calls related to previous campaigns and improve targeting of new ones. Secure a win by optimizing the campaign before a new product or service launches.

Icon - Integrations

Teach by example

With call center recording software, your agents will have the best possible teachers– themselves and their colleagues. They can listen to recorded phone calls and analyze what they’ve done well and where there’s room for improvement. It also gives you valuable insights into their performance and a tool to use during feedback sessions.

Get a first-hand experience
with CloudTalk

logo G2

“The automatic recording gives the possibility to relisten to my calls later on – this allows me to work on improving my communication skills.”

Anna O. Head of Growth
G2

FAQs

How to record your calls?

To record a call in CloudTalk, activate a call recording feature in settings. You can set all the permission for downloading or listening to your call recordings. That allows for them to be automatically saved in the client’s contact details, call history and statistics. You can listen to the recordings directly in Dashboard and in Statistics. Don´t forget that you can only record phone calls with callers’ consent.

What call recording phone app is the best?

We vote for CloudTalk. Our industry-leading telephony software lets you record both incoming and outgoing calls. What’s more, our solution is very simple to use. It works well on Iphone, Android and desktop. And the biggest advantage? You instantly share recordings with your team members.

You May Also Like

Call Monitoring

Call monitoring

Get information on your agents’ phone calls and optimize your customer service anytime you need.

READ MORE

3 Way Call small

3 way calling

Easily add a third person to the line when circumstances call for it.

READ MORE

Voicemail

Voicemail

Create personalized greetings or group voicemail messages. Listen to voicemails directly from the internet browser.

READ MORE

Click To Call small

Click to Call

Dial any phone number with a single click directly from your internet browser, CRM, or helpdesk tool.

READ MORE