Call Recording

Access all call recordings, respective call history and analytics directly from your browser and optimize your outbound calling strategy, targetting and even call scripts.

Learn from the best.

Easy Access

Review your team’s call recordings directly from your browser and assess agent performance.


Optimize your strategy, targeting and messaging by revisiting past recordings.

Custom Coaching

Pinpoint and improve specific weaknesses in your agents or call scripts with targeted training.

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Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

Have questions?

How to record your calls?

To record a call in CloudTalk, activate a call recording feature in settings. You can set all the permission for downloading or listening to your call recordings. That allows for them to be automatically saved in the client’s contact details, call history and statistics. You can listen to the recordings directly in Dashboard and in Statistics. Don´t forget that you can only record phone calls with callers’ consent.

What call recording phone app is the best?

We vote for CloudTalk. Our industry-leading telephony software lets you record both incoming and outgoing calls. What’s more, our solution is very simple to use. It works well on Iphone, Android and desktop. And the biggest advantage? You instantly share recordings with your team members.

How to listen to the call recording?

In CloudTalk, you can play the call recordings directly in the Dashboard or in Statistics. You also have the option to download your recordings.

How to request a transcript of the call center recording?

With CloudTalk’s Speech to text feature, you can easily convert your calls into text and analyze or share your data.

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.