Call Recording - CloudTalk

How Does Call Recording Work?

Never lose track of a single customer interaction. CloudTalk automatically records all calls and, once the call ends, an audio recording is automatically saved in your contact details, along with call history and statistics.

To access the call recordings, all you need is a laptop, tablet, or smartphone with an internet browser. CloudTalk also makes it very easy to download the call recordings as a standard HTTPS link (website link), which you can then save and store anywhere you need.

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What Makes Call Center Recording Software Unique?

Give your customers exactly what they want

There’s no easier way to provide personalized service than having access to each word the customer tells you. With call recording software for call centers, agents know how to speak to specific customers, what issues they’ve been solving, and even likes and dislikes. This is a great opportunity to offer services tailored specifically to the client’s exact needs.

Know how your customers think

Call center recording software gives managers a detailed understanding of how clients think. This allows you to follow crucial stages of the general customer satisfaction with products and services or the quality of your campaigns.

Improve new campaigns

Use the call center recording to make important business decisions.Analyze calls related to previous campaigns and improve targeting of new ones. Secure a win by optimizing the campaign before a new product or service launches.

Teach by example

With call center recording software, your agents will have the best possible teachers– themselves and their colleagues. They can listen to recorded phone calls and analyze what they’ve done well and where there’s room for improvement. It also gives you valuable insights into their performance and a tool to use during feedback sessions.

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“The automatic recording gives the possibility to relisten to my calls later on – this allows me to work on improving my communication skills.”

Anna O. Head of Growth
G2

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How to Record Your Calls With a Call Center tool?

#01

Log in to your
CloudTalk account

#02

Navigate to “Account” – “Settings” – “Visibility of calls and recordings”

#03

Activate all functions you want to use – You can individually switch on “Inbound call recording”, “Outbound call recording”, “Internal call recording” and “Agent-initiated Pause Call Recording”

#04

Here, you can also set up permissions for downloading or listening to call recordings

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FAQs

How to record your calls?

To record a call in CloudTalk, activate a call recording feature in settings. You can set all the permission for downloading or listening to your call recordings. That allows for them to be automatically saved in the client’s contact details, call history and statistics. You can listen to the recordings directly in Dashboard and in Statistics. Don´t forget that you can only record phone calls with callers’ consent.

What call recording phone app is the best?

We vote for CloudTalk. Our industry-leading telephony software lets you record both incoming and outgoing calls. What’s more, our solution is very simple to use. It works well on Iphone, Android and desktop. And the biggest advantage? You instantly share recordings with your team members.