Agent Reporting

Access accurate performance KPIs for individual agents directly through CloudTalk’s app and optimize your customer experience with an entirely data-driven approach.

Monitor. Measure. Maximize.

Accurate Analytics

View real-time agent KPIs and evaluate performance directly in CloudTalk Analytics.

Better Coaching

Identify how and when to improve your coaching and onboarding, or reward exceptional work.

Customer Focus

Optimize performance based on real data and deliver better and faster customer support.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.