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Agent Reporting

Access accurate performance KPIs for individual agents directly through CloudTalk’s app and optimize your customer experience with an entirely data-driven approach.

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Monitor. Measure. Maximize.

Accurate Analytics

View real-time agent KPIs and evaluate performance directly in CloudTalk Analytics.

Better Coaching

Identify how and when to improve your coaching and onboarding, or reward exceptional work.

Customer Focus

Optimize performance based on real data and deliver better and faster customer support.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See Nokia customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See Glovo customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See DiscoverCars customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See MyHeritage customer story

Other features you might like

Group Reporting

Give your managers full visibility over their team’s performance, and the tools to identify what, when and how to improve.

Wallboard

Showcase real-time performance and call center metrics to your entire team — live and in a variety of different formats.

User Management

Upload users, assign permissions, and manage call queues and ringing strategies in bulk without any extra effort.

Analytics

Get a 360° view of everything happening within your team and unprecedented control over your its performance.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

See All Integrations

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.

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