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Group Reporting

Compare. Predict. Evaluate. CloudTalk’s Group Reporting gives managers full visibility over their team’s performance and the tools to identify what and how to improve.

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Drill down.

Birds Eye

Compare different groups of agents, evaluate performance, and predict behaviors.

Drill Down

Instantly shift from an overview of group data to a granular view of agents or calls.

Multiple Groups

Access data for multiple groups by combining their analytics into the same report.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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Other features you might like

Agent Reporting

Track your agents’ performance directly in CloudTalk and optimize for the best customer experience possible.

Agent Status

Allow your agents to set their own status so you can get an accurate snapshot of your entire team’s availability.

Call Monitoring

Listen in on calls, coach your agents, or join the conversation directly to give your customers the best experience possible.

Wallboard

Showcase real-time performance and call center metrics to your entire team — live and in a variety of different formats.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

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