Group Reporting

Compare. Predict. Evaluate. CloudTalk’s Group Reporting gives managers full visibility over their team’s performance and the tools to identify what and how to improve.

Drill down.

Birds Eye

Compare different groups of agents, evaluate performance, and predict behaviors.

Drill Down

Instantly shift from an overview of group data to a granular view of agents or calls.

Multiple Groups

Access data for multiple groups by combining their analytics into the same report.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.