The Hidden Cost of Non-Scalable Software: You May Lose Up To 28% of Your Revenue

A study conducted by McKinsey found that a lack of scalable software solutions could cost businesses anywhere between 8% and […]

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AI Cold Calling Benefits & Best Practices for Sales in 2024

According to Growthlist, sales professionals using AI report a 50% increase in leads and appointments. Consequently, 75% of B2B companies […]


What Is Visual Voicemail: How It Works & Why You Need It

Is voicemail a thing of the past? While it may evoke nostalgia for ’90s TV scenes where characters left countless […]


How To Make Virtual Meetings More Interactive, Fun + Effective

Organizations devote around 15% of their time to meetings, according to Zippia. 71% of those meetings, however, are considered unproductive. […]


6 Top IVR Routing Strategies to Better Serve Your Customers

Two thirds of customers who believe a company cares about their emotional state will likely become repeat customers. And nothing […]


Virtual Team Communication: Challenges, Tips & More for 2024

As of 2023, 12.7% of full-time employees worked remotely and 28.2% used a hybrid working model, according to Forbes. That’s […]


What Is a Hosted Contact Center? + Benefits and Key Features

A hosted contact center solution gives your customers what they want: Multiple support channels, fast responses, and personalized experiences. And, […]


How to Get a VoIP Number – Complete Guide [2024]

A VoIP phone number is no longer a luxury for established corporations. In recent years it has become an affordable […]


6 IVR Self-Service Best Practices: Help Callers Help Themselves

Research has shown that about 73% of consumers want to solve their issues independently. That makes IVR self-service and other […]


Top 20 Dialers for Cold Calling Success in 2024

The average cold call conversion rate is 2%. The goal is to drive more outbound sales. How do you do […]


Outbound Call Campaign: How to Set it up & Best Practices

Effective outreach can either make or break your company. However, setting up a successful outbound call campaign takes more than […]