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What is a POTS line and Why Should you Get Rid of it?
Everything’s going digital – including the way we make calls. The good old copper phone lines haven’t completely vanished yet, […]
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What is a Virtual Agent and How to Use One in your Call Center
We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]
What is DID (Direct Inward Dialing)
Telecommunications have come a long way in the past few decades. It wasn’t too long ago that businesses had to […]
35+ Scripts for your Auto Attendant that Engage Customers
Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]
12 Phrases Every Customers Service Agent Should Know
Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]
8 Ways to Improve the Work Performance of your Call Center Agents
In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]
What is Call Bridging and How to Use it in Your Call Center
Virtual meetings help employees stay connected even if they’re far from each other. One piece of technology that helps make these […]
Best 11 Customer Service Games, Activities, and Training Ideas
Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]
How to Provide Excellent Customer Service?
We are living in customer-centric times. Creating a positive experience for the customer from the moment they get interested in […]
How Does a VOIP Work?
Forget about phone cables, handsets, and circuits. Thanks to VoIP technology, you can make calls whenever and wherever you want, […]
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