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Recent blog posts

Customer Service

17 Customer Service Goals to Aim for in 2024

Making your customers happy should be one of your top business goals in the next year – but where do…

N. Mrázová Natália Mrázová | 1. January 2023
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People managementCall Center

The Difference Between Positive and Negative Feedback at Work

N. Mrázová | 13. December 2022
Prospecting methods
AgentsPeople management

8 Sales Prospecting Methods That Actually Work

A. Kozma | 1. December 2022
Top 20 Call Center Quotes
AgentsPeople management

Top 110 Call Center Quotes – CloudTalk

A. Kozma | 2. November 2022

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effective workflow
AgentsPeople management

How to Improve Call Center Agent Performance

A. Kozma
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Customer ExperienceService & Support

How to Treat Customers Professionally

A. Kozma
Call agents
Call CenterCallcenter

8 Types of Call Centers + Their Definitions

M. Mesar | 25. October 2022
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Customer Service

Customer Service Philosophy: What It Is + 7 Tips on How To Create One

N. Mrázová | 25. July 2022
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VoiP

What Is a BYOD Policy and How To Implement It with VoIP

N. Mrázová | 20. July 2022
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VoiP

Non-Fixed VoIP: Understand What It’s & How to Identify It

N. Mrázová | 11. July 2022
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VoiP

5 Benefits of VoIP CRM Integration & How to Use It

N. Mrázová | 6. July 2022
Remote work

Creating an Amazing Remote Work Culture: 7 Ideas for Success

N. Mrázová | 29. June 2022
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Customer Experience

Customer Retention – Small Tweaks To Keep Your Customers Coming For More

N. Mrázová | 27. June 2022
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Features

What is Call Flip and How to Use it In Your Call Center

N. Mrázová | 22. June 2022
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Communication

Top 6 Business Communication Channels for Success

N. Mrázová | 20. June 2022
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Business Phone System

Handle Inbound Calls Like a Pro:7 Best Practices for Agents and Call Center Managers

N. Mrázová | 15. June 2022

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Communication

4 Most Common Communication Issues Customer Support Teams Have

N. Mrázová | 13. June 2022
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VoiP

Phone Call Screening: How to Use it for Your Business

N. Mrázová | 9. June 2022
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Customer Service

Guide to Escalation Matrix in your Remote Call Center

N. Mrázová | 1. June 2022
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Business Phone System

Guide to Teleconferencing: Meaning, Tools and 4 Benefits

N. Mrázová | 30. May 2022
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VoiPBusiness Phone System

What is DID (Direct Inward Dialing)

N. Mrázová | 11. May 2022
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Customer Experience

35+ Scripts for your Auto Attendant that Engage Customers

N. Mrázová | 9. May 2022
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Communication

12 Phrases Every Customers Service Agent Should Know

N. Mrázová | 4. May 2022
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Agents

8 Ways to Improve the Work Performance of your Call Center Agents

N. Mrázová | 2. May 2022
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Business Phone SystemCustomer Service

What is Call Bridging and How to Use it in Your Call Center

N. Mrázová | 27. April 2022
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People management

Best 11 Customer Service Games, Activities, and Training Ideas

N. Mrázová | 25. April 2022
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Customer Service

How to Provide Excellent Customer Service?

N. Mrázová | 19. April 2022
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VoiPPhone system

How Does a VOIP Work?

A. Kozma | 8. April 2022

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