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Top 6 Communication Channels to Grow your Business

To get new customers, the first step is to communicate with them in some way – through writing, videos or […]

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The Most Comprehensive CRM Software Comparison (2022)

Equip your sales team with the best CRM system and unlock its full potential in 2022. Building strong relationships is […]

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Handle Inbound Calls Like a Pro:7 Best Practices for Agents and Call Center Managers

In an era of new communication methods popping up like mushrooms, one might think that no one calls businesses anymore. […]

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4 Most Common Communication Issues Customer Support Teams Have

Although customer service plays an essential role in business, it is often overlooked or taken for granted. Companies tend to […]

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Phone Call Screening: How to Use it for Your Business

The only thing worse than waiting is waiting when you have a burning issue to solve. So who can blame […]

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What is a call group and who should use them?

Customers’ patience is now shorter than ever before. When American Express asked in 2014 how long a caller was willing […]

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How to use an Escalation Matrix in your Remote Call Center

Dealing with  customer queries takes up most of a call center agent’s time. And sometimes, the agent gets stuck and […]

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A Beginner’s Guide to Teleconferencing

According to research, the average worker spends at least three hours a week in meetings, with 30% of the respondents […]

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17 Customer Service Goals to Aim for in 2022

Making your customers happy should be one of your top business goals in the next year – but where do […]

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Call Center Monitoring: 7 Best Practices for Call Center Managers

Call centers are critical for many different operations ranging from sales to customer support. The right monitoring and management practices […]