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How to Provide Excellent Customer Service?
We are living in customer-centric times. Creating a positive experience for the customer from the moment they get interested in […]
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How Does a VOIP Work?
Forget about phone cables, handsets, and circuits. Thanks to VoIP technology, you can make calls whenever and wherever you want, […]
What is a VoIP Phone Extension and How does it Work?
As your company grows, you’ll start to employ more people. Usually, that’s a great thing. But when you start having […]
What is SIP Trunking and what does it mean for VoIP?
VoIP, call forwarding, call flow designer, IVR, ACW, and more are just some of the terms you might spot when […]
Customer Service Automation in 2022: The Ultimate Guide
The pace of our lives is getting faster. We can now find information on any topic within seconds or order […]
How to Create a Communications Plan for your Team
Effective communication is something that businesses can’t exist without nowadays. Paying attention to it is essential regardless of whether you […]
What is Call Pop and How Does It work?
When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]
7 Best Virtual Business Phone Number Apps In 2022
According to FlexJobs’ 10th Annual Survey, 58% of survey respondents said they want to work remotely full-time even after the […]
CloudTalk Recognized as a GetApp Integration Leader in VoIP
GetApp, a company that helps businesses navigate their software buying journey, featured CloudTalk in its Integration Leaders Report in the […]
Phone Solutions for Business – the Top Providers for 2022 and Ahead
In the past, companies that wanted powerful business phone systems had to pay a lot of money for them. It […]
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