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illustration how to provide excellent customer service SHARE
2022-04-19

How to Provide Excellent Customer Service?

We are living in customer-centric times. Creating a positive experience for the customer from the moment they get interested in […]

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voip SHARE
2022-04-08

How Does a VOIP Work?

Forget about phone cables, handsets, and circuits. Thanks to VoIP technology, you can make calls whenever and wherever you want, […]

illustration VoIP phone extension SHARE
2022-04-07

What is a VoIP Phone Extension and How does it Work?

As your company grows, you’ll start to employ more people. Usually, that’s a great thing. But when you start having […]

illustration SIP trunking SHARE
2022-04-05

What is SIP Trunking and what does it mean for VoIP?

VoIP, call forwarding, call flow designer, IVR, ACW, and more are just some of the terms you might spot when […]

Ultimate guide to automation
2022-03-31

Customer Service Automation in 2022: The Ultimate Guide

The pace of our lives is getting faster. We can now find information on any topic within seconds or order […]

Communication plan
2022-03-24

How to Create a Communications Plan for your Team

Effective communication is something that businesses can’t exist without nowadays. Paying attention to it is essential regardless of whether you […]

illustration call pop SHARE
2022-03-22

What is Call Pop and How Does It work?

When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]

illustration 7 Best Virtual Business Phone Number Apps In 2022 SHARE
2022-03-17

7 Best Virtual Business Phone Number Apps In 2022

According to FlexJobs’ 10th Annual Survey, 58% of survey respondents said they want to work remotely full-time even after the […]

Illustration GetApp Integration Leaders Report SHARE
2022-03-08

CloudTalk Recognized as a GetApp Integration Leader in VoIP

GetApp, a company that helps businesses navigate their software buying journey, featured CloudTalk in its Integration Leaders Report in the […]

illustration phone solutions for 2022 and ahead SHARE
2022-03-03

Phone Solutions for Business – the Top Providers for 2022 and Ahead

In the past, companies that wanted powerful business phone systems had to pay a lot of money for them. It […]