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Illustration robot automation
2023-01-01

Call Center Reporting: The Definitive Guide (2023)

If you were browsing for answers about how to measure the performance of your call center, you’ve come to the […]

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Remote Sales Team
2023-01-01

Get your remote sales team ready for 2023 with this checklist

A New Year means new challenges and opportunities. Learn from this checklist what you should focus on in 2023 to […]

illustration cold calling 2021
2023-01-01

Does cold calling really work for B2B businesses in 2023?

Contrary to what you might think, B2B cold calling is very much alive. In a world where remote teams have […]

customer support audit
2023-01-01

Is your customer support ready for 2023? Here’s how to audit and improve it

A lot has changed in the last couple of years, to put it lightly. If your customer support strategy hasn’t […]

illustration managing remote teams SHARE
2023-01-01

Best Practices For Successfully Managing Remote Teams In 2023

It’s 2023, and the number of people working remotely is increasing by the day. By 2025, the number of people […]

illustration virtual meeting MAIN/SHARE
2023-01-01

Virtual meetings: How to make them more interactive in 2023

The average employee participates in at least eight meetings per week, many of which are held online. What can you do […]

illustration call group SHARE
2023-01-01

What is a call group and who should use them?

Customers’ patience is now shorter than ever before. When American Express asked in 2014 how long a caller was willing […]

illustration virtual agent SHARE
2023-01-01

What is a Virtual Agent and How to Use One in your Call Center

We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]

illustration call blasting 2022 SHARE
2023-01-01

Does Call Blasting Make Sense in 2023?

What do you do when sending numerous identical emails to multiple people? Send each message one by one? Of course […]

illustration how to get a VoIP number guide SHARE
2023-01-01

How to Get a VoIP Number – Complete Guide [2023]

A VoIP phone number is no longer a luxury for established corporations. In recent years it has become an affordable […]

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