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Recent blog posts

Effective meetingsPeople management

Virtual Meetings: Understanding + Improving Them in 2024

71% of meetings are considered “unproductive”. Sometimes, attendees feel the meetings aren’t relevant to them. At other times, they may…

A. Viktória Filo Andrea Viktória Filo | 18. April 2024

AI Cold Calling Benefits & Best Practices for Sales in 2024

M. Mesar | 17. April 2024

What Is Visual Voicemail: How It Works & Why You Need It

S. Lucido-Balestrieri | 16. April 2024

How To Make Virtual Meetings More Interactive, Fun + Effective

N. Mraz | 11. April 2024

Service & SupportFeatures

6 Top IVR Routing Strategies to Better Serve Your Customers

D. Proshchakov | 11. April 2024

Remote workEffective meetings

Virtual Team Communication: Challenges, Tips & More for 2024

A. Viktória Filo | 11. April 2024

What Is a Hosted Contact Center? + Benefits and Key Features

D. Proshchakov | 11. April 2024

How to Get a VoIP Number – Complete Guide [2024]

N. Mraz | 8. April 2024

Customer ExperienceFeatures

6 IVR Self-Service Best Practices: Help Callers Help Themselves

D. Proshchakov | 8. April 2024

Top 20 Dialers for Cold Calling Success in 2024

A. Viktória Filo | 5. April 2024

SalesCall Center

Outbound Call Campaign: How to Set it up & Best Practices

A. Viktória Filo | 3. April 2024

Outbound Dialers: Types, Benefits, & How to Use Them

A. Viktória Filo | 3. April 2024

Call CenterSales

Best Cold Calling Scripts: 20 Examples, Templates & Tips

A. Viktória Filo | 3. April 2024

Call CenterMetrics

Call Center Benchmarking: 10 Key Metrics & Industry Standards

D. Proshchakov | 3. April 2024

Best Auto Dialers for Insurance Agents to Boost Sales

A. Viktória Filo | 28. March 2024

What is automated outbound calling? Benefits & Solutions

A. Viktória Filo | 28. March 2024

Service & SupportFeatures

Cloud IVR: What It Is & 5 Benefits For Your Business

A. Viktória Filo | 28. March 2024

Service & SupportFeatures

13 IVR Best Practices to Wow Your Callers | CloudTalk

D. Proshchakov | 28. March 2024

Service & SupportFeatures

Conversational IVR: What It Is + How It Differs From Other IVR

D. Proshchakov | 28. March 2024

Call CenterFeatures

Call Center Monitoring: 7 Practices, Benefits & Tools

N. Mraz | 28. March 2024

Service & SupportFeatures

Hosted IVR: How It Works & What It Could Do For Your Business

D. Proshchakov | 27. March 2024

Call CenterFeatures

Automatic Dialer Software For Call Centers

A. Viktória Filo | 27. March 2024

Customer ExperienceFeatures

ACD vs IVR: What’s the Difference + Why Use Both?

D. Proshchakov | 27. March 2024

What is Outbound Call Center? Benefits & Best Practices

D. Proshchakov | 27. March 2024

Top 11 Cold Calling Tools for Small Businesses

V. Bucko | 27. March 2024

17 Insurance Cold Calling Scripts & Tips For Agents

A. Viktória Filo | 27. March 2024

Service & SupportCustomer Experience

11 Free IVR Script Examples [Copy + Create Your Own]

S. Porubská | 26. March 2024

18 Cold Calling Opening Lines To Win Leads in 2024

D. Proshchakov | 22. March 2024

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