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photo positive negative feedback
2022-12-13

The Difference Between Positive and Negative Feedback at Work

When at work, we want nothing more than positive feedback from our colleagues. We want to hear that we are […]

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Prospecting methods
2022-12-01

8 Sales Prospecting Methods That Actually Work

Here’s the bitter truth: not all leads are equal. In fact, many sales reps are spending too much time on […]

Top 20 Call Center Quotes
2022-11-02

Top 110 Call Center Quotes – CloudTalk

CONTACT SALES TRY FOR FREE If you are a customer service provider, you probably know that there is never enough […]

effective workflow
2022-11-02

How to Improve Call Center Agent Performance

CONTACT SALES TRY FOR FREE A strong call center is the backbone of a company. After all, customers often make […]

photo business group
2022-11-02

How to Treat Customers Professionally

CONTACT SALES TRY FOR FREE What makes a customer service experience excellent? Ultimately, it all comes down to how you […]

illustration bar chart
2022-10-26

10 Proven Tips to Improve Customer Service Skills

CONTACT SALES TRY FOR FREE If you’re in the business of selling products or services, chances are you operate at […]

Call agents
2022-10-25

8 Types of Call Centers + Their Definitions

CONTACT SALES TRY FOR FREE In today’s market, customer service is vital for a company’s success. Call centers are the […]

illustration customer service philosophy MAIN
2022-07-25

Customer Service Philosophy: What It Is + 7 Tips on How To Create One

Lots of factors go into making a great customer service philosophy. You need to have the right attitude, be organized, […]

illustration BYOD MAIN/SHARE
2022-07-20

What Is a BYOD Policy and How To Implement It with VoIP

A Bring Your Own Device (BYOD) policy is a necessity in the modern workplace because it allows employees to use […]

illustration non-fixed voip SHARE
2022-07-11

Everything You Need to Know About Non-fixed VoIP

Are you tired of reading tons of articles about non-fixed VoIP filled with technical terminologies as dry as dust? Well, […]