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illustration call center activities SHARE

Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

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illustration how to provide excellent customer service SHARE

How to Provide Excellent Customer Service?

We are living in customer-centric times. Creating a positive experience for the customer from the moment they get interested in […]

voip SHARE

How Does a VOIP Work?

Forget about phone cables, handsets, and circuits. Thanks to VoIP technology, you can make calls whenever and wherever you want, […]

illustration VoIP phone extension SHARE

What is a VoIP Phone Extension and How does it Work?

As your company grows, you’ll start to employ more people. Usually, that’s a great thing. But when you start having […]

illustration SIP trunking SHARE

What is SIP Trunking and what does it mean for VoIP?

VoIP, call forwarding, call flow designer, IVR, ACW, and more are just some of the terms you might spot when […]

Remote Sales Team

Get your remote sales team ready for 2022 with this checklist

A New Year means new challenges and opportunities. Learn from this checklist what you should focus on in 2022 to […]

Ultimate guide to automation

Customer Service Automation in 2022: The Ultimate Guide

The pace of our lives is getting faster. We can now find information on any topic within seconds or order […]

Communication plan

How to Create a Communications Plan for your Team

Effective communication is something that businesses can’t exist without nowadays. Paying attention to it is essential regardless of whether you […]

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What is Call Pop and How Does It work?

When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]

Illustration VoIP platforms

The 6 best VOIP platforms to test in 2022

Which of the many available VoIP platforms to pick in 2022? Read our comparison of 6 platforms worth trying out […]