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Best 11 Customer Service Games, Activities, and Training Ideas
Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]
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How to Provide Excellent Customer Service?
We are living in customer-centric times. Creating a positive experience for the customer from the moment they get interested in […]
How Does a VOIP Work?
Forget about phone cables, handsets, and circuits. Thanks to VoIP technology, you can make calls whenever and wherever you want, […]
What is a VoIP Phone Extension and How does it Work?
As your company grows, you’ll start to employ more people. Usually, that’s a great thing. But when you start having […]
What is SIP Trunking and what does it mean for VoIP?
VoIP, call forwarding, call flow designer, IVR, ACW, and more are just some of the terms you might spot when […]
Get your remote sales team ready for 2022 with this checklist
A New Year means new challenges and opportunities. Learn from this checklist what you should focus on in 2022 to […]
Customer Service Automation in 2022: The Ultimate Guide
The pace of our lives is getting faster. We can now find information on any topic within seconds or order […]
How to Create a Communications Plan for your Team
Effective communication is something that businesses can’t exist without nowadays. Paying attention to it is essential regardless of whether you […]
What is Call Pop and How Does It work?
When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]
The 6 best VOIP platforms to test in 2022
Which of the many available VoIP platforms to pick in 2022? Read our comparison of 6 platforms worth trying out […]
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