Illustration call flows

Recent blog posts

TechnicalFeatures

Call Flows: importance, tips for effectivity

Everyone in the customer service industry knows that first impressions are crucial. Depending on how well the first contact with…

Q. Malloy Quinn Malloy | 27. July 2021
illustration 100 employees
CloudTalk newsOther

100 employees and counting!

N. Mrázová | 22. July 2021
illustration call center
PBXPhone system

Cloud PBX: What it is and Benefits for Small Businesses

N. Mrázová | 20. July 2021
Importance of business communication
SalesCall Center

The Importance Of Business Communication – Definition, Types and Tips

Q. Malloy | 15. July 2021

Read more from our authors.

Spam-free, unsubscribe anytime. We promise!
Illustration jitter
Technical

What is Jitter and Why It Matters for VoIP Call Quality

Q. Malloy | 13. July 2021
illustration call center agent
SalesCall Center

5 Top Tips For A Customer-First Approach To Sales

CloudTalk | 8. July 2021
Most common customer service mistakes
Customer ServiceService & Support

The Most Common Mistakes In Customer Service And How To Fix Them

N. Mrázová | 6. July 2021
Customer ServiceService & Support

Auto Attendant: How to Use Them to Improve Customer Satisfaction

Q. Malloy | 1. July 2021
Remote Sales Team
Call Center

What You Should Do Before Hiring a Call Center Service

N. Mrázová | 29. June 2021
illustration automate sales processes
AutomationTechnical

How to automate your sales process and why

N. Mrázová | 25. June 2021
Illustration first call resolution
Customer ServiceService & Support

Using Phone for Customer Support: 9 Key Reasons

Q. Malloy | 23. June 2021
illustration call center
PBXPhone system

How does PBX work? The definition of a PBX phone system

N. Mrázová | 21. June 2021
On premise vs. cloud based call center software
Call Center

On Premise vs. Cloud-Based Call Center Software: What is the difference

Q. Malloy | 17. June 2021
illustration call list
FeaturesTechnical

What is Call Queue and How to Use it for Inbound Calls

Q. Malloy | 15. June 2021
Illustration VoIP vs landline
VoiPPhone system

VoIP vs Landline: Which is Better for Small Business?

N. Mrázová | 10. June 2021
working remotely
Remote workCall Center

Remote Team Communication – how to make team communication in a remote work environment easy

Q. Malloy | 8. June 2021

Read more from our authors.

Spam-free, unsubscribe anytime. We promise!
illustration common VoIP security risks
VoiPPhone system

5 common VoIP security risks that might threaten your business

N. Mrázová | 3. June 2021
Motivate sales team
SalesCall Center

A Practical Guide to Motivating your Sales Team Despite the Pandemic

Q. Malloy | 2. June 2021
Illustration first call resolution
Call Center

First call resolution definition: Guide to importance of FCR

N. Mrázová | 27. May 2021
illustration call center agent web
AgentsFeatures

7 Tips for using Call Routing to Improve Agents’ Efficiency

Q. Malloy | 26. May 2021
Reasons to choose CloudTalk
Business Phone SystemPhone system

7 Reasons to Choose Cloudtalk as your Omnichannel Contact Center Solution

Q. Malloy | 20. May 2021
illustration burnout 5 ways
People management

5 Ways To Prevent Call Center Burnout

N. Mrázová | 18. May 2021
Illustration improve sales efforts
SalesCall Center

What is a Sales Call? 8 Proven Ways to Improve your Sales Efforts

N. Mrázová | 11. May 2021
illustration magnifying glass
Phone systemVoiP

How VoIP reduces costs and boosts ROI in Small Businesses

Q. Malloy | 4. May 2021
illustration automate sales processes
AutomationTechnical

Automation in your support center: the nuts and bolts

Q. Malloy | 30. April 2021
illustration what not to do in cold call
SalesCall Center

Master Cold Calls: Avoid Red Lines for Sales Success

CloudTalk | 28. April 2021
e-commerce contact center
EcommerceCall Center

4 Benefits of E-commerce Contact Center to Consumers

N. Mrázová | 26. April 2021
Glovo webinar with CloudTalk
CloudTalk newsOther

How Glovo Adapted To The New Normal [Webinar]

CloudTalk | 21. April 2021

Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

Only company emails are allowed An error has occurred when checking the email An error has occurred