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Call Center

What is a contact center solution? Types + key features

If you were to ask anyone what a call center is, most of us would have some idea. We have…

N. Mrázová Natália Mrázová | 28. December 2021
illustration what is a VoIP number
VoiPPhone system

What Is a VoIP Number: Understanding its Functionality

N. Mrázová | 14. December 2021
illustration collaborative leadership
People management

What is collaborative leadership and how to build it

N. Mrázová | 9. December 2021
call scoring
People managementAgents

What is Call Scoring? Guide to improving agents performance

N. Mrázová | 30. November 2021

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App relaunch
OtherCloudTalk news

Ready, Steady, Go: We are Launching Our Remastered CloudTalk Go Application

N. Mrázová | 23. November 2021
Telepresence vs VideoConferencing
Service & SupportCommunication

Telepresence vs. Video Conferencing: How do they differ?

N. Mrázová | 18. November 2021
Talk the Talk
InterviewsOther

Talk the Talk with Top Left Design: Supporting clients through the process and going extra mile builds lifetime relationships

N. Mrázová | 16. November 2021
Working in a call centrum
Call Center

Working in a Call Center: What You Need to Know Before Starting

Q. Malloy
Most common VOIP problems
Phone systemVoiP

8 Most Common VoIP Problems and How to Fix Them

N. Mrázová | 11. November 2021
call center assurance
Call Center

QA for Call Center: Guide to 6 Best Practises & Benefits

Q. Malloy | 9. November 2021
Empathy statements illustration
Customer ServiceService & Support

How to Use Empathy Statements to Win Customers

N. Mrázová | 3. November 2021
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Sales

A Step-By-Step Guide to an Efficient Sales Territory Plan

Q. Malloy | 30. October 2021
Customer service strategies
Customer ServiceService & Support

10 Proven Customer Service Strategies

N. Mrázová | 26. October 2021
Talk the Talk
InterviewsOther

Talk the Talk with Pepperit: Great marketing without great customer service is just poor client care

Q. Malloy
Illustration three agents

VoIP Call Quality: 7 Best Ways for Improving Performance

Q. Malloy | 28. September 2021
illustration call center burnout
Call Center

7 Ways To Prevent Call Center Burnout

N. Mrázová | 23. September 2021

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Illustration first call resolution
Customer ServiceService & Support

10 Effective Customer Service Techniques that Will Make Customers Love You

Q. Malloy | 21. September 2021
illustration call center burnout
AgentsPeople management

11 Ways To Reduce Agent Attrition in Call Centers

N. Mrázová | 9. September 2021
illustration common VoIP security risks
SalesCall Center

9 VoIP Security Vulnerabilities and How to Fix Them

Q. Malloy | 7. September 2021
Customer Service Philosophy
Customer ServiceService & Support

How to develop a great customer service philosophy

Q. Malloy | 2. September 2021
illustration magnifying glass
Customer ServiceService & Support

What is a Deal Desk and How it Can Drive Sales Efficiency

N. Mrázová | 31. August 2021
illustration CloudTalk agents
Technical

Phone Call Quality & Packet Loss: Why They’re Important

Q. Malloy | 24. August 2021
illustration personalised customer support
Customer ServiceService & Support

Personalized customer service: 8 ways for success in 2024

Q. Malloy | 19. August 2021
Quality Assurance
Customer SupportService & Support

8 benefits of Quality Assurance that will enhance support team performance

Q. Malloy | 17. August 2021
Illustration first call resolution
Customer SupportService & Support

SaaS Customer Support: Practices & Examples for Success

N. Mrázová | 12. August 2021
Customer Perceived Value
Customer ServiceService & Support

How to Master Customer Perceived Value (CPV)

Q. Malloy | 10. August 2021
Illustration robot automation
AgentsFeatures

Supercharge Your Agents with an Auto Dialer for Sales

N. Mrázová | 3. August 2021
Illustration first call resolution
SalesCall Center

Cold Calling Software: 8 Tips for Outbound Sales

N. Mrázová | 29. July 2021

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