Remote-ready phone software for tech companies
CloudTalk enables software, technology, and SaaS companies to have access to remote-friendly phone software that can be set up in 5 minutes, provide them with international numbers from 160+ countries, and is easily scalable. CloudTalk is ideal for remote teams working across different countries.
2500+ innovative companies run on CloudTalk call center software
Ditch the Complexity
Your business moves fast, so you need tools that can keep pace. Cloudtalk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.
Implement your entire contact center in a matter of days
Easily administer Talkdesk without the help of IT
Ramp agents with little or no training on a simple, modern interface
See exactly what’s happening in your contact center with flexible analytics
Unify voice and digital channels into one simple tool. Instantly take advantage of new features and functionality
Increase
calls per agent by
87%
Call quality
10/10
Increase
first call close by
17%
Decrease
holding time by
22%
Increase
answer-seizure ratio by
59%
Virtual call center setup in under 5 minutes
Setting up your virtual call center has never been easier. CloudTalk replaces your outdated business phone system and lets you scale with ease. No need to invest in phone hardware or to worry about working with IT experts.
Connect your call center with 1500+ tools
Integrate CloudTalk with your existing CRM or helpdesk systems like Zendesk, Freshdesk, Salesforce, and many more with our native integrations in just 3 clicks. Make sure your agents stay effective by having instant access to the right data. Didn’t find your tool in our integration list? Connect CloudTalk with your systems via Zapier, Workflow Automation, or API.
Featured integrations
Decrease workload, increase resolution efficiency
No matter if you have 2 support representatives or 200, CloudTalk helps save up to 40% of your time by making it easy to route calls to the right people or departments exactly when needed. Choose from various criteria and build your IVR routing tree with CloudTalk’s drag and drop Call Flow Designer.
Best call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 253 reviews
4.2/5 – 527 reviews
4.4/5 – 305 reviews
4.5/5 – 253 reviews
Key benefits
for tech companies
Pick local phone numbers from 160+ countries
When operating in several markets, maintaining a local image by using local phone numbers is a must. CloudTalk offers phone numbers from 160+ countries, so you can run your contact center from anywhere.
High-quality calls and stable connection
To ensure you connect with your stakeholders all around the world smoothly without calling issues, we have established a strong network of telco partners across the globe. Enjoy high-quality calls with guaranteed latency and minimal jitter.
Easy scalability of your virtual phone system
The CloudTalk system adapts on the fly as your business needs evolve. A simple self-service interface with minimum need for training allows you to make changes anytime, without a specialized IT team.
Collect & analyze data
Make smart decisions based on relevant data from your call center. Track call activity, service level, or customer sentiment of your inbound call center software to make better decisions and resolve issues faster.
Phone solutions suitable for both sales & support teams
CloudTalk can be used by different teams to handle a higher amount of calls and improve your internal workflows. Features like Call Recording, Power Dialer, Call Notes, Speech-to-Text Recognition, Voicemail Drop, or CRM Integration are really handy, especially for busy sales teams.
Virtual call center accessible anytime and anywhere
You can run a call center from anywhere in the world with a fraction of the cost of regular on-premise call center software. There is no complicated installation, hardware, or local storage space required.
Over 2500 call centers and phone systems
are powered by CloudTalk
READ THE LATEST CUSTOMER STORIES →
Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.
Eran Shust
CEO & Co-founder of Splitty Travel
The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.
Yohann Bensadoun
Global Supply Growth at Glovo
Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.
Jeremiah Curvers
Co-founder & CEO of Polysleep
We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
Pavel Pribis
CEO of BoatAround
CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.
Frederico Lopes
Head of the Customer Service at DiscoverCars
The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
Pieter Vos
CEO of Rodeo
The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.
Jan Tonka
Head of Frot Office at Finax
Related content
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does the free trial work?
Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.
