- Solutions
- Solutions primary
- Integrations
- Integrations primary
- MOST POPULAR
- first column
- second column
- NEW
- first column
- second column
- MOST POPULAR
- Integrations primary
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Plecto
Salesloft
Scale Fast And Efficiently
Use an intuitive calling software to reach unmatched efficiency. Find data faster with integrations, cut onboarding to hours, and more.
Trusted by 4,000+ companies worldwide
We Pave Your Path to Success
Keep All Your Data Safe
Decrease security risks with protocols like STIR/SHAKEN and features like Single Sign-On.
Instantly Onboard Agents
Get your software fully implemented in under 60 minutes. Train your agents in a single day.
Get Advanced Integrations
Gather all information in one place. Easily integrate with tools like HubSpot or Pipedrive.
Enhance Data Security
We know that breaches can be business-threatening. Our 24/7 security team protects your data with login procedures, multi-factor authentication, and regular software updates. CloudTalk also offers end-to-end encryption and complies with key industry regulations like STIR/SHAKEN and GDPR, so you can ensure a fraud-free environment.
It is very important to find a perfect match between clients’ and employees’ needs and we are glad to share this journey with CloudTalk.
Speed Up With an Instant Onboarding
Deploy your call center software in under an hour, without a need for IT support. CloudTalk is so easy to use that you can onboard your entire team within a few hours with a minimum need for training. As a plus, tools like IVR ensure quick call flow setup and eliminate middle-man to speed up workflow. You can start connecting to customers straight away.
Very nice, intuitive and easy to use. The learning curve is very high and I was able to get it up and running almost in no time. I love the modern interface and being familiar with this type of platform, I was pleasantly surprised by the responsiveness and how snappy the solution is.
Boost Cooperation With Integrations
Elevate your tech synergy by seamlessly integrating CloudTalk with leading tools like Pipedrive, HubSpot and Salesforce. Gather all data in one place and access them in a single click. Sync notes, tags, ratings, contacts, and communication history for more personalized services. Empower your team to achieve unparalleled efficiency and collaboration.
What I like the best about CloudTalk is that you can easily connect it with any CRM. We work with Pipedrive and from there, it’s only one click to call our clients. And most importantly: it works all the time.
Plans worth every dollar
Starter
$25
$34
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- 500 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30
$39
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Starter features, plus…
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- 1,000 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Popular
Expert
$50
$69
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Essential features, plus…
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Custom
Contact us
for tailor-made offer
What’s included?
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
AI Conversation
Intelligence
$19
$19
/ month
Early bird price per agent/month.
Early bird price per agent/month.
What’s included?
- Topic Extraction
- Call Transcription
- Automatic Summaries & Tags
- Talk/Listen Ratio
- Sentiment Analysis
- Trending Topics Coming Soon
- Transcript Keyword Search Coming Soon
- CRM Integration Coming Soon
- Keyword Monitoring Coming Soon
- Call Scoring Coming Soon
Get Top-level 24/7 Support
Get your issue addressed within seconds. Our support is active 24 hours a day, 7 days a week, with <1 minute response rate.
Flexibly Adjust Seats
Add and remove seats with full flexibility as you grow. There’s no need to change the calling software every time your team expands.
See Instant ROI
Reach excellence thanks to 100+ productivity features. CloudTalk empowers IT & Operations Directors to achieve strategic objectives.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
Related Content
FAQs
What is SaaS call center software for IT?
SaaS Call center software for IT is a specialized solution designed to streamline communication between IT operations teams and their clients. It facilitates the efficient handling of technical inquiries, support tickets, and service requests through various communication channels such as voice, text, and email, enhancing the IT support experience.
What are the key features of SaaS call center software for IT?
– Multi-channel support (voice, email, chat, and social media)
– Automated ticket routing and escalation
– Real-time monitoring and reporting
– Integrated knowledge base for quick information retrieval
– Customizable IVR (Interactive Voice Response) systems
– Call recording and analytics for quality assurance
Can SaaS call center software for IT be customized to suit specific needs?
Yes, modern SaaS call center software for IT is highly customizable, allowing IT departments to tailor the platform according to their specific operational needs and workflows. This includes custom integrations, scripting, and the ability to set up unique support tiers and routing rules.
Is SaaS call center software for IT scalable?
Absolutely. Call center software for IT is designed to grow with your business, offering scalable options that can adjust to increasing call volumes, expanding service offerings, and growing customer bases without compromising on service quality.
How secure is SaaS call center software for IT?
Security is a top priority. SaaS call center software for IT employs advanced encryption, data protection protocols, and compliance with industry standards (such as GDPR) to safeguard sensitive information against unauthorized access and data breaches.
Can SaaS call center software for IT integrate with other systems?
Yes, it can integrate seamlessly with a wide range of systems including CRM software, ticketing systems, email platforms, and productivity tools. These integrations enable a unified workflow, streamlining the IT support process and enhancing efficiency.
How do I choose the right SaaS call center software for IT?
Choosing the right software involves evaluating your support needs, including call volume, team size, and specific features required. Consider the software’s scalability, customization capabilities, security measures, integration options, and customer support. Opt for a business operations solution that not only meets your current needs but also anticipates future growth and technology trends.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
