Scale Fast And Efficiently

Use an intuitive calling software to reach unmatched efficiency. Find data faster with integrations, cut onboarding to hours, and more.

Trusted by 4,000+ companies worldwide

We Pave Your Path to Success

Keep All Your Data Safe

Decrease security risks with protocols like STIR/SHAKEN and features like Single Sign-On.

Instantly Onboard Agents

Get your software fully implemented in under 60 minutes. Train your agents in a single day.

Get Advanced Integrations

Gather all information in one place. Easily integrate with tools like HubSpot or Pipedrive.

Enhance Data Security

We know that breaches can be business-threatening. Our 24/7 security team protects your data with login procedures, multi-factor authentication, and regular software updates. CloudTalk also offers end-to-end encryption and complies with key industry regulations like STIR/SHAKEN and GDPR, so you can ensure a fraud-free environment. 

It is very important to find a perfect match between clients’ and employees’ needs and we are glad to share this journey with CloudTalk.

Thomas Finan, Head of Customer Service at FINOM

Speed Up With an Instant Onboarding

Deploy your call center software in under an hour, without a need for IT support. CloudTalk is so easy to use that you can onboard your entire team within a few hours with a minimum need for training. As a plus, tools like IVR ensure quick call flow setup and eliminate middle-man to speed up workflow. You can start connecting to customers straight away.

Very nice, intuitive and easy to use. The learning curve is very high and I was able to get it up and running almost in no time. I love the modern interface and being familiar with this type of platform, I was pleasantly surprised by the responsiveness and how snappy the solution is. 

Stanislav B., Account Manager in QualityUnit

Boost Cooperation With Integrations

Elevate your tech synergy by seamlessly integrating CloudTalk with leading tools like Pipedrive, HubSpot and Salesforce. Gather all data in one place and access them in a single click. Sync notes, tags, ratings, contacts, and communication history for more personalized services. Empower your team to achieve unparalleled efficiency and collaboration.

What I like the best about CloudTalk is that you can easily connect it with any CRM. We work with Pipedrive and from there, it’s only one click to call our clients. And most importantly: it works all the time.

Aaron S., Small Business Founder

Predict Customer

Behavior With AI

Cut out the guesswork from your decision-making processes. Our AI collects large data sets of information from customer interactions and analyzes them to provide you with AI-powered insights. CloudTalk then uses them to create accurate customer profiles. 

Predict Customer

Behavior With AI

Cut out the guesswork from your decision-making processes. Our AI collects large data sets of information from customer interactions and analyzes them to provide you with AI-powered insights. CloudTalk then uses them to create accurate customer profiles. 

Plans worth every dollar

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • Unlimited inbound & intracompany calls

    Free inbound calling is not available in case you select certain high cost country numbers.

  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers
  • (160+ countries)

Popular

Essential

$30

$39

/ month

Per user/month. Billed annually.


What’s included?
  • All Starter features, plus…
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • Integrations to other systems
  • Open API
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
  • Workflow Automation
Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • All Essential features, plus…
  • Salesforce integration
  • Power Dialer, Smart Dialer
  • Call Monitoring (Call Barging, Call Whispering)
  • Wallboards
  • Speech to text

    Additional pricing – contact us

  • Single Sign-On (SSO)
  • Unlimited concurrent calls
Custom

Contact us
for tailor-made offer


What’s included?
  • All Expert features, plus…
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA
AI Conversation
Intelligence

$19

$19

/ month

Early bird price per agent/month.

Early bird price per agent/month.


What’s included?
  • Topic Extraction
  • Call Transcription
  • Automatic Summaries & Tags
  • Talk/Listen Ratio
  • Sentiment Analysis
  • Trending Topics Coming Soon
  • Transcript Keyword Search Coming Soon
  • CRM Integration Coming Soon
  • Keyword Monitoring Coming Soon
  • Call Scoring Coming Soon

What Else Do We Offer You?

Get Top-level 24/7 Support

Get your issue addressed within seconds. Our support is active 24 hours a day, 7 days a week, with <1 minute response rate.

Flexibly Adjust Seats

Add and remove seats with full flexibility as you grow. There’s no need to change the calling software every time your team expands. 

See Instant ROI

Reach excellence thanks to 100+ productivity features. CloudTalk empowers IT & Operations Directors to achieve strategic objectives.

FAQs

What is SaaS call center software for IT?

SaaS Call center software for IT is a specialized solution designed to streamline communication between IT operations teams and their clients. It facilitates the efficient handling of technical inquiries, support tickets, and service requests through various communication channels such as voice, text, and email, enhancing the IT support experience.

What are the key features of SaaS call center software for IT?

Key features include:

– Multi-channel support (voice, email, chat, and social media)
– Automated ticket routing and escalation
– Real-time monitoring and reporting
– Integrated knowledge base for quick information retrieval
– Customizable IVR (Interactive Voice Response) systems
– Call recording and analytics for quality assurance

Can SaaS call center software for IT be customized to suit specific needs?

Yes, modern SaaS call center software for IT is highly customizable, allowing IT departments to tailor the platform according to their specific operational needs and workflows. This includes custom integrations, scripting, and the ability to set up unique support tiers and routing rules.

Is SaaS call center software for IT scalable?

Absolutely. Call center software for IT is designed to grow with your business, offering scalable options that can adjust to increasing call volumes, expanding service offerings, and growing customer bases without compromising on service quality.

How secure is SaaS call center software for IT?

Security is a top priority. SaaS call center software for IT employs advanced encryption, data protection protocols, and compliance with industry standards (such as GDPR) to safeguard sensitive information against unauthorized access and data breaches.

Can SaaS call center software for IT integrate with other systems?

Yes, it can integrate seamlessly with a wide range of systems including CRM software, ticketing systems, email platforms, and productivity tools. These integrations enable a unified workflow, streamlining the IT support process and enhancing efficiency.

How do I choose the right SaaS call center software for IT?

Choosing the right software involves evaluating your support needs, including call volume, team size, and specific features required. Consider the software’s scalability, customization capabilities, security measures, integration options, and customer support. Opt for a business operations solution that not only meets your current needs but also anticipates future growth and technology trends.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.