Remote-ready phone software for tech companies

CloudTalk enables software, technology, and SaaS companies to have access to remote-friendly phone software that can be set up in 5 minutes, provide them with international numbers from 140+ countries, and is easily scalable. CloudTalk is ideal for remote teams working across different countries.

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2,500+ innovative companies run on CloudTalk call center software

Ditch the Complexity

Your business moves fast, so you need tools that can keep pace. Cloudtalk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.

Implement your entire contact center in a matter of days

Easily administer Talkdesk without the help of IT

Ramp agents with little or no training on a simple, modern interface

See exactly what’s happening in your contact center with flexible analytics

Unify voice and digital channels into one simple tool. Instantly take advantage of new features and functionality

Increase
calls per agent by

87%

Call quality

10/10

Increase
first call close by

17%

Decrease
holding time by

22%

Increase
answer-seizure ratio by

59%

Virtual call center setup in under 5 minutes

Setting up your virtual call center has never been easier. CloudTalk replaces your outdated business phone system and lets you scale with ease. No need to invest in phone hardware or to worry about working with IT experts.

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Connect your call center with 1500+ tools

Integrate CloudTalk with your existing CRM or helpdesk systems like Zendesk, Freshdesk, Salesforce, and many more with our native integrations in just 3 clicks. Make sure your agents stay effective by having instant access to the right data. Didn’t find your tool in our integration list? Connect CloudTalk with your systems via Zapier, Workflow Automation, or API.

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Featured integrations

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Decrease workload, increase resolution efficiency

No matter if you have 2 support representatives or 200, CloudTalk helps save up to 40% of your time by making it easy to route calls to the right people or departments exactly when needed. Choose from various criteria and build your IVR routing tree with CloudTalk’s drag and drop Call Flow Designer.

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Best call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

4.3/5 – 347 reviews

4.5/5 – 272 reviews

4.5/5 – 225 reviews

Key benefits
for tech companies

Pick local phone numbers from 140+ countries

When operating in several markets, maintaining a local image by using local phone numbers is a must. CloudTalk offers phone numbers from 140+ countries, so you can run your contact center from anywhere.

High-quality calls and stable connection

To ensure you connect with your stakeholders all around the world smoothly without calling issues, we have established a strong network of telco partners across the globe. Enjoy high-quality calls with guaranteed latency and minimal jitter.

Easy scalability of your virtual phone system

The CloudTalk system adapts on the fly as your business needs evolve. A simple self-service interface with minimum need for training allows you to make changes anytime, without a specialized IT team.

Collect & analyze data

Make smart decisions based on relevant data from your call center. Track call activity, service level, or customer sentiment of your inbound call center software to make better decisions and resolve issues faster.

Phone solutions suitable for both sales & support teams

CloudTalk can be used by different teams to handle a higher amount of calls and improve your internal workflows. Features like Call Recording, Power Dialer, Call Notes, Speech-to-Text Recognition, Voicemail Drop, or CRM Integration are really handy, especially for busy sales teams.

Virtual call center accessible anytime and anywhere

You can run a call center from anywhere in the world with a fraction of the cost of regular on-premise call center software. There is no complicated installation, hardware, or local storage space required.

Over 2,500 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.

Customer stories

Glovo

With a team spread out across various countries, Glovo needed a user-friendly phone software covering all advanced calling features on which the business relies. Learn how CloudTalk helps the team with this challenge.

illustration 5 best IVR solution to test out

E-book

Best IVR solutions

IVR system becomes a virtual digital receptionist by handling simple questions without taking up the agent’s time. Our quick comparison of the most popular tools should give you an idea of which one might be the best fit for your company.

Blog

Cultural differences in your contact center

Can you understand the meaning of other traditions or routines from the start? Do you want to learn how to deal with customers from different places and cultures? If you answered “yes” to any of these questions, this article is for you.

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