Reduce call handling time by 22% with our all-in-one business calling software. CloudTalk offers integrations with industry-leading platforms, quick setup, and dozens of automation tools.
4,000+ innovative companies run on CloudTalk call center software
CloudTalk allows you to set up an entire phone system for minimal costs, without the need for external IT support. Get your call center up and running instantly.
Increase
calls per agent by
87%
Call quality
10/10
Increase
first call close by
17%
Decrease
holding time by
22%
Increase
answer-seizure ratio by
59%
Centralize task management with dozens of available integrations like Zendesk, Freshdesk, Salesforce, and many more. Access all data in a single place.
Match rising security and privacy regulations with an ISO 27001 certified platform, Single Sign-On (SSO) and 9 globally-distributed modern data centers.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 260 reviews
4.4/5 – 840 reviews
4.4/5 – 310 reviews
4.5/5 – 260 reviews
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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It is a specialized software designed to manage and streamline the operations of IT support call centers. It enables efficient handling of customer inquiries, technical issues, and support requests through various communication channel
Common features include:
Multi-channel support: communication through multiple channels, such as phone, email, chat, and social media.
Knowledge base: A centralized repository of technical documentation, onboarding portal, and explanatory guides.
Call routing: Feature that routes calls to appropriate agents
IVR: An automated phone system with call-routing capabilities
Reporting and analytics: Tools that generate insights on call volume, resolution time, customer satisfaction, and more.
CRM integration: An integration of a customer relationship management system with another software to easily access customer information.
Yes, many providers offer customization options. You can tailor them to match your organization’s unique requirements, such as branding, ticketing workflows, escalation rules, and integration with other systems.
Most call center software for IT are scalable, allowing you to add or remove agents and expand the system as your business grows. Cloud-based solutions are particularly flexible, as they can dynamically adjust resources based on demand.
Security is a critical aspect of IT and Tech. Call center software for this industry typically includes measures such as:
Role-based access control: Different user roles have specific permissions to access information and features
Data encryption: Protects sensitive customer and organizational data from unauthorized access
Secure data transmission: Uses encryption protocols for secure communication between the software and users
Compliance: Adheres to industry standards and regulations, such as GDPR or HIPAA, if applicable
For further education about call center software security, read our blog on how to fix VoIP vulnerabilities.
Yes, many providers offer integrations with other systems like CRM solutions, help desk tools, or customer databases. Integrations enable seamless access to customer information and ensure a consistent experience across different platforms.
When choosing your calling solution for Tech industry, consider the following factors:
Features: evaluate if the software offers the necessary features to meet your call center’s requirements
Scalability: ensure the software can scale as your business grows
Integrations: check if the software integrates with your existing platforms
Ease of use: look for a user-friendly, intuitive interface
Security and compliance: verify that the software meets your organization’s security and compliance needs
Cost: consider the pricing model and determine if it fits within your budget
Remember to assess multiple software options, read reviews, and consult with stakeholders before making a final decision.
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IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
