Protect Your Brand with CloudTalk’s STIR/SHAKEN App

Stop spoofed calls before they reach your customers. CloudTalk’s STIR/SHAKEN app ensures your outbound calls are digitally verified, reducing spam flags, improving answer rates, and securing your brand’s reputation—all without extra effort.

  • Automatically verify outbound caller IDs for trusted, secure calls
  • Prevent fraud and protect customers from spoofed or scam calls
  • Stay compliant with the latest STIR/SHAKEN regulations, future-proofing your communications
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Build Credibility and Keep Fraud
Out of Your Calls

Earn Trust Before You Even Speak

Verified calls feel safer. With STIR/SHAKEN in place, your business calls show up as legitimate, making customers far more likely to pick up and engage.

Block Spoofing and Phone Scams

Stop fraudsters from using your number. STIR/SHAKEN verification apps authenticate your caller ID, protecting your brand image and safeguarding customers from fake calls.

Get More Calls Answered

More verified calls = more answered calls. By avoiding spam labels and blocked numbers, you increase connection rates and get through to the people that matter.

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”

Jamie Devlin
Head of Operations

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Increasing productivity for 200 customer support agents

“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”

Nelly Donnelly
Service Delivery Manager

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Delivering success for Glovo’s customer support team

“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”

Yohann Bensadoun
Global Supply Growth

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Scaling outbound calls for MyHeritage 158 sales agents

“We have seen a significant increase in our outbound call volume. We can now reach out to more prospects and customers than ever before.”

Elay Sasson Call
Center Manager

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What Is a STIR/SHAKEN App?

A STIR/SHAKEN app is a cloud-based solution that digitally verifies your outbound caller ID to prevent spoofing and unauthorized number use. It works by attaching a secure digital signature to each outgoing call, confirming your business identity before the call even connects.

With CloudTalk’s STIR/SHAKEN app, your outbound calls are trusted, verified, and far less likely to be flagged as spam, boosting answer rates and protecting your brand.

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How Does STIR/SHAKEN Work?

Every time you place a call, CloudTalk’s STIR/SHAKEN verification app digitally signs your outbound caller ID using an encrypted certificate. The recipient’s carrier then verifies this signature, confirming the call’s authenticity and ensuring it hasn’t been spoofed.

Legitimate, verified calls get delivered smoothly, while spoofed or unverified numbers are filtered out—protecting customers and strengthening your outreach.

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Benefits of STIR/SHAKEN App

Protect Your Brand and Drive More Conversions

Boost Call Center Efficiency

With verified calls, agents spend less time on identity verification and can focus on solving customer issues faster. This improves service speed, reduces handling times, and enhances the customer experience.

Stay Compliant and Future-Proof

CloudTalk’s STIR/SHAKEN app keeps your business aligned with the latest telecom regulations, helping you avoid penalties and ensuring your operations remain secure and reliable as standards evolve.

Enhance Brand Reputation

By preventing scammers from spoofing your business numbers, you protect your brand from reputational damage linked to fraudulent calls. Verified, authenticated calls show customers you take security seriously.

Increase Revenue Generation

A higher pick-up rate means more conversations, more conversions, and fewer lost opportunities. By protecting your brand’s reputation and offering verified, trusted calls, you retain loyal customers and attract new business.

Where Can You Use a STIR/SHAKEN App?

  • Outbound Business Calls: Ensure your outbound sales, service, and notification calls aren’t flagged as spam. Verified numbers improve pick-up rates and customer trust.
  • Call Centers: Verify your identity on every call, giving customers confidence they’re speaking with a legitimate call center business. Reduce manual ID checks and streamline call handling.
  • VoIP and Telecom Providers: Protect your network from spoofed calls. STIR/SHAKEN verification secures outbound traffic, reduces fraud, and improves service quality.
  • High-Risk Industries: Guarantee sensitive, urgent calls get through without being blocked in healthcare and finance industries. Verified numbers help protect private information and ensure critical updates are delivered securely and reliably.
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How to Activate CloudTalk’s STIR/SHAKEN App

  • Log in to your CloudTalk dashboard.
  • Go to the Numbers tab and select the number you want to verify.
  • Check that your outbound caller ID details are accurate.
  • CloudTalk automatically applies STIR/SHAKEN verification to your calls.
  • Review your call logs regularly to ensure smooth, verified delivery.
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Features

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Spam Protection

Block known spam numbers manually or automatically for both inbound and outbound calls, and streamline calling.

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Contact Tags

Easily categorize customer interactions with contact center tags. Deliver efficiency and personalized service.

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Call Tagging

Use custom or pre-existing call tags to track different types of interactions, goals, outcomes, and many other metrics.

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Single Sign-On (SSO)

Speed up, simplify, and secure the sign-in process for your entire team with Single Sign-On (SSO).

Learn more

Frequently asked questions

Everything you need to know about the product and billing.

How does STIR/SHAKEN work?

It digitally verifies the caller ID on every outgoing call, using an encrypted signature that confirms the call’s authenticity to the receiving carrier.

How to get STIR/SHAKEN?

Most modern business calling platforms, including CloudTalk, offer built-in STIR/SHAKEN apps or integrations. Simply activate it in your number settings.

Is there an app to block spoofing?

Yes. STIR/SHAKEN apps prevent spoofed calls by authenticating your caller ID. CloudTalk automatically protects your outbound calls with STIR/SHAKEN compliance.

Why is STIR/SHAKEN important for call authentication?

STIR/SHAKEN verifies caller ID legitimacy, preventing spoofing, robocalls, and fraud, which builds customer trust in business calls.

What types of scam calls can STIR/SHAKEN mitigate?

It helps block robocalls, phishing scams, and spoofing by verifying caller identity, reducing fraudulent calls reaching consumers.

How does STIR/SHAKEN help in preventing caller ID spoofing?

By digitally signing and validating caller ID, STIR/SHAKEN stops spoofing; unmatched IDs can be flagged or blocked by carriers.

Does STIR/SHAKEN affect call quality or call performance?

STIR/SHAKEN runs in the background and does not impact call quality or performance, maintaining clear, uninterrupted voice calls.

What are the FCC regulations regarding STIR/SHAKEN, and how does CloudTalk comply with them?

The FCC mandates STIR/SHAKEN for all US providers. CloudTalk complies by digitally signing all outgoing calls per FCC rules.

How do STIR/SHAKEN and 10DLC relate?

STIR/SHAKEN verifies voice calls’ legitimacy, while 10DLC ensures SMS numbers are verified; both reduce fraud in communications.

What is the STIR/SHAKEN protocol?

STIR/SHAKEN is a technical standard that creates and manages digital signatures to authenticate calls and prevent spoofing.

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