STIR/SHAKEN compliance

CloudTalk makes sure that all our carriers are certifying calls and combating fraudulent robocalls. We are fully compliant with STIR/SHAKEN, a society program that screens phone numbers before they reach your business.

Reducing robocalls 

Robocalls have a sizable negative impact on a business’s productivity levels, taking valuable time away from real callers and disrupting employees’ workflows. With CloudTalk, your customers can sit back, relax and enjoy secure phone conversations. All outbound calls you make are compliant with the STIR/SHAKEN framework. 

Cloudtalk became compliant with STIR/SHAKEN protocols as a means of guaranteeing our clients’ security. The requirements set out a series of technical standards for authenticating caller ID information. The SHAKEN/STIR framework verifies calls with a special certificate that proves the call is originating from a genuine and authentic source. This helps to identify potential call spoofing and stop it dead in its tracks. The framework is mandated for use by all communication providers throughout the US.

Enabling complaint phone calls 

CloudTalk is fully compliant with STIR/SHAKEN and filed a Robocall Mitigation plan with the FCC (Federal Communications Commision). All of our outbound calls terminating in US will go out with A or B attestation. We ensure all our carriers participate in the SHAKEN/ STIR framework and are fully SHAKEN/STIR compliant.