Call center for healthcare

Ready to build better relationships with patients and customers? CloudTalk arms your team with the tools they need to address inquiries faster and in a more personalized manner, all at a low cost. Transform the way you engage with patients and customers in your medical clinic, medical app, or life science institution.  

2500+ innovative companies run on CloudTalk call center software

complex dashboard

Ditch the Complexity

Your business moves fast, so you need tools that can keep up. Cloudtalk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.

Implement your entire contact center in a matter of days

Easily administer Talkdesk without the help of IT

Ramp agents with little or no training on a simple, modern interface

See exactly what’s happening in your contact center with flexible analyticsNo credit card required

Unify voice and digital channels into one simple tool. Instantly take advantage of new features and functionality


Increase
calls per agent by

87%

Call quality

10/10

Increase
first call close by

17%

Decrease
holding time by

22%

Increase
answer-seizure ratio by

59%


More personalized customer experience

CloudTalk helps you provide an excellent customer experience by putting all customer data in one place. Your representatives can provide more personalized services because they can see any caller’s complete history of interactions clearly displayed, even before picking up the phone.

healthcare woman stats

Connect your call center with 1500+ tools

Integrate CloudTalk with your existing CRM or helpdesk systems like Zendesk, Salesforce, Helpscout, and many more with our native integrations in just 3 clicks. Make sure your agents stay effective thanks to instant access to the right data. Didn’t find your tool in our integration list? Connect CloudTalk with your systems via Zapier, Workflow Automation, or API.


Security and compliance are our top priorities

We understand that making sure the patient and member data are always safe and secure is the priority of every institution or company working in the health segment. That is why we follow recommendations established by security standards ISO 27001/27002, PCI/DSS, and the OWASP security project. Furthermore, CloudTalk is GDPR compliant, which means that all of our customers’ data is partitioned to ensure that it cannot be accessed by other clients or unauthorized persons.

privacy and security

Best call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platform

4.5/5 – 225 reviews

Read the reviews

4.3/5 – 347 reviews

Read the reviews

4.5/5 – 272 reviews

Read the reviews

4.5/5 – 225 reviews

Read the reviews

We help you win
patient and customer trust

Callback small

Route your caller in a smart way

CloudTalk enables your team to easily create call flows for incoming calls. Our intuitive editor lets them add or remove various steps in the call flow — for instance, IVR, welcome message, voicemail, skills-based routing, or external call forwarding.

Call Statistics small

Make informed decisions with smart data

Get a complex overview with call statistics, and provide your managers with relevant data about your contact center’s top performers, the busiest lines, the most productive times, and the most crucial departments.

Ring Groups small

Coach your team

To ensure that new teammates are communicating with customers in the right way, send your newbies recordings of their more senior colleagues. Or, when necessary, allow managers to jump onto calls in real-time and, if needed, to “whisper” helpful tips or answers to the rep.

Multi Language Phone small

Virtual call center accessible from anywhere

You can run a call center from anywhere in the world with a fraction of the cost of regular on-premise call center software. There is no complicated installation, hardware, or local storage space required. Furthermore, your agents can choose from desktop or mobile apps.

After Call Work small

High-quality calls & stable connection

To ensure you connect with your stakeholders all around the world smoothly without calling issues, we have established a strong network of telco partners across the globe. Enjoy high-quality calls with guaranteed latency and minimal jitter.

Sentiment And CSAT Score small

Make the patient hand-off faster

No need to manually route every caller to the right department. CloudTalk can do this automatically and saves you 2-3 minutes per incoming call. When the caller lands in the wrong hand, he/she can be easily transferred to a more suitable representative.

Over 2500 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Yes. With CloudTalk, there are no strings attached. Your plan can be upgraded or downgraded anytime you need.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.