Call center for healthcare

Ready to build better relationships with patients and customers? CloudTalk arms your team with the tools they need to address inquiries faster and in a more personalized manner, all at a low cost. Transform the way you engage with patients and customers in your medical clinic, medical app, or life science institution.

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2500+ innovative companies run on CloudTalk call center software

Ditch the Complexity

Your business moves fast, so you need tools that can keep up. Cloudtalk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.

Implement your entire contact center in a matter of days

Easily administer Talkdesk without the help of IT

Ramp agents with little or no training on a simple, modern interface

See exactly what’s happening in your contact center with flexible analyticsNo credit card required

Unify voice and digital channels into one simple tool. Instantly take advantage of new features and functionality

Increase
calls per agent by

87%

Call quality

10/10

Increase
first call close by

17%

Decrease
holding time by

22%

Increase
answer-seizure ratio by

59%

More personalized customer experience

CloudTalk helps you provide an excellent customer experience by putting all customer data in one place. Your representatives can provide more personalized services because they can see any caller’s complete history of interactions clearly displayed, even before picking up the phone.

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Connect your call center with 1500+ tools

Integrate CloudTalk with your existing CRM or helpdesk systems like Zendesk, Salesforce, Helpscout, and many more with our native integrations in just 3 clicks. Make sure your agents stay effective thanks to instant access to the right data. Didn’t find your tool in our integration list? Connect CloudTalk with your systems via Zapier, Workflow Automation, or API.

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Featured integrations

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Security and compliance are our top priorities

We understand that making sure the patient and member data are always safe and secure is the priority of every institution or company working in the health segment. That is why we follow recommendations established by security standards ISO 27001/27002, PCI/DSS, and the OWASP security project. Furthermore, CloudTalk is GDPR compliant, which means that all of our customers’ data is partitioned to ensure that it cannot be accessed by other clients or unauthorized persons.

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Best call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platform

4.5/5 – 225 reviews

4.3/5 – 347 reviews

4.5/5 – 272 reviews

4.5/5 – 225 reviews

We help you win
patient and customer trust

Route your caller in a smart way

CloudTalk enables your team to easily create call flows for incoming calls. Our intuitive editor lets them add or remove various steps in the call flow — for instance, IVR, welcome message, voicemail, skills-based routing, or external call forwarding.

Make informed decisions with smart data

Get a complex overview with call statistics, and provide your managers with relevant data about your contact center’s top performers, the busiest lines, the most productive times, and the most crucial departments.

Coach your team

To ensure that new teammates are communicating with customers in the right way, send your newbies recordings of their more senior colleagues. Or, when necessary, allow managers to jump onto calls in real-time and, if needed, to “whisper” helpful tips or answers to the rep.

Virtual call center accessible from anywhere

You can run a call center from anywhere in the world with a fraction of the cost of regular on-premise call center software. There is no complicated installation, hardware, or local storage space required. Furthermore, your agents can choose from desktop or mobile apps.

High-quality calls & stable connection

To ensure you connect with your stakeholders all around the world smoothly without calling issues, we have established a strong network of telco partners across the globe. Enjoy high-quality calls with guaranteed latency and minimal jitter.

Make the patient hand-off faster

No need to manually route every caller to the right department. CloudTalk can do this automatically and saves you 2-3 minutes per incoming call. When the caller lands in the wrong hand, he/she can be easily transferred to a more suitable representative.

Over 2500 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.

Customer stories

Ministry of Health

In 2020, the Covid-19 outbreak brought many challenges to the public sector. Uncover how CloudTalk helps to handle Slovakia’s Ministry of Health 15,000+ calls a day.

illustration 5 best IVR solution to test out

E-book

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IVR system becomes a virtual digital receptionist by handling simple questions without taking up the agent’s time. Our quick comparison of the most popular tools should give you an idea of which one might be the best fit for your company.

Blog

Interview with Shep Hyken

Shep works with companies that want to build loyal relationships with their customers and employees. We invited Shep Hyken for a virtual cup of coffee to talk about changes in customer service.

Better experience for your customers

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