Call center for healthcare
Ready to build better relationships with patients and customers? CloudTalk arms your team with the tools they need to address inquiries faster and in a more personalized manner, all at a low cost. Transform the way you engage with patients and customers in your medical clinic, medical app, or life science institution.
2500+ innovative companies run on CloudTalk call center software
Your business moves fast, so you need tools that can keep up. Cloudtalk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.
Implement your entire contact center in a matter of days
Easily administer Talkdesk without the help of IT
Ramp agents with little or no training on a simple, modern interface
See exactly what’s happening in your contact center with flexible analyticsNo credit card required
Unify voice and digital channels into one simple tool. Instantly take advantage of new features and functionality
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More personalized customer experience
CloudTalk helps you provide an excellent customer experience by putting all customer data in one place. Your representatives can provide more personalized services because they can see any caller’s complete history of interactions clearly displayed, even before picking up the phone.
Connect your call center with 1500+ tools
Integrate CloudTalk with your existing CRM or helpdesk systems like Zendesk, Salesforce, Helpscout, and many more with our native integrations in just 3 clicks. Make sure your agents stay effective thanks to instant access to the right data. Didn’t find your tool in our integration list? Connect CloudTalk with your systems via Zapier, Workflow Automation, or API.
Security and compliance are our top priorities
We understand that making sure the patient and member data are always safe and secure is the priority of every institution or company working in the health segment. That is why we follow recommendations established by security standards ISO 27001/27002, PCI/DSS, and the OWASP security project. Furthermore, CloudTalk is GDPR compliant, which means that all of our customers’ data is partitioned to ensure that it cannot be accessed by other clients or unauthorized persons.
Best call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platform
We help you win
patient and customer trust
Route your caller in a smart way
CloudTalk enables your team to easily create call flows for incoming calls. Our intuitive editor lets them add or remove various steps in the call flow — for instance, IVR, welcome message, voicemail, skills-based routing, or external call forwarding.
Make informed decisions with smart data
Get a complex overview with call statistics, and provide your managers with relevant data about your contact center’s top performers, the busiest lines, the most productive times, and the most crucial departments.
Coach your team
To ensure that new teammates are communicating with customers in the right way, send your newbies recordings of their more senior colleagues. Or, when necessary, allow managers to jump onto calls in real-time and, if needed, to “whisper” helpful tips or answers to the rep.
Virtual call center accessible from anywhere
You can run a call center from anywhere in the world with a fraction of the cost of regular on-premise call center software. There is no complicated installation, hardware, or local storage space required. Furthermore, your agents can choose from desktop or mobile apps.
High-quality calls & stable connection
To ensure you connect with your stakeholders all around the world smoothly without calling issues, we have established a strong network of telco partners across the globe. Enjoy high-quality calls with guaranteed latency and minimal jitter.
Make the patient hand-off faster
No need to manually route every caller to the right department. CloudTalk can do this automatically and saves you 2-3 minutes per incoming call. When the caller lands in the wrong hand, he/she can be easily transferred to a more suitable representative.
Over 2500 call centers and phone systems
are powered by CloudTalk
Have a question you need answered?
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