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Software & Tech
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Calling for HubSpot
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Healthcare Call Solutions
Protect client info 24/7 with our Medical Call Center Software. Modern, secure solution for hospitals against cybersecurity threats.
Trusted by 230 companies worldwide
Keep client data safe
Protect clients’ and patients’ personal data. CloudTalk adheres to current strict security requirements. Our end-to-end encryption ensures that your calls and messages travel safely, so only the intended end-users receive them. We are also compliant with industry regulations like PCI-DSS and ISO 27001:2013 certified.
Desktop app is super easy to use, compact and works smoothly. Love that it also enables the sales team to send and receive SMSs. Love the automatic dialer function that enables the outbound nr to automatically match the receiver’s country prefix.
Effectively manage calls
Manage each incoming call step by step. Our advanced IVR menus (part of Call Flow Designer) make calling a smoother experience. Provide better services and personalize callers’ journeys through intelligent call routing with pre-defined criteria, perfectly tailored to your unique preferences.
CloudTalk’s advanced features, like IVR and call recording, have helped provide a more personalized and efficient customer experience. This has led to higher customer satisfaction and positive reviews, ultimately driving customer retention and loyalty.
Gabriel R. Small-Business
Integrate your data
Save time with an integrated phone system for healthcare and focus primarily on attending to clients. Thanks to our 30+ popular integrations, all client data is always at your disposal, in a single, unified platform. Make your work easier with software like Zendesk and HubSpot, or connect your favorite 3rd party solutions via Zapier.
CloudTalk is really great. It doesn’t matter whether you need IVR, ACD, international numbers or ring groups – CloudTalk has it all. I also value perfect customer support which is not very common.
Reach Clients Globally
Offer the best care, wherever your clients may be. Choose from 160+ international numbers (the widest range on the market!) and make sure that clients from all across the globe reach you with ease. International numbers also drastically reduce costs related to international telephony by eliminating extremely high international calling fees.
The German speaking client is directly connected with the German operator, because we can route calls based on skills. Also, operators immediately see who’s on the line. We can easily click through customers’ history. Also, we don’t operate every day, but our customers contact us 24/7. We could set business hours for each phone number. When we aren’t available, CloudTalk switches to voicemail with personalized greetings. This message is then sent to the appropriate agent.
Alena Pirkovska Customer Service Team Lead @Boataround
Plans worth every dollar
Starter
$25
$34
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- 500 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30
$39
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Starter features, plus…
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- 1,000 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Popular
Expert
$50
$69
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Essential features, plus…
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Custom
Contact us
for tailor-made offer
What’s included?
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
AI Conversation
Intelligence
$19
$19
/ month
Early bird price per agent/month.
Early bird price per agent/month.
What’s included?
- Topic Extraction
- Call Transcription
- Automatic Summaries & Tags
- Talk/Listen Ratio
- Sentiment Analysis
- Trending Topics
- Transcript Keyword Search Coming Soon
- CRM Integration
- Keyword Monitoring Coming Soon
- Call Scoring Coming Soon
Efficient Call Management
Respond quickly with click-to-call, forward calls as needed, and master your phone interactions with easy call-back features.
Track & Record
Track real-time call statistics, provide managers with data for informed decisions, and safely record calls for coaching and compliance.
Easy Setup & Quality Calls
Set up CloudTalk in minutes without tech support, enjoy high-quality calls with stable connections, and personalize your service with custom greetings.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
Other features
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FAQs
What is healthcare VoIP?
Healthcare VoIP is a phone service that is designed specifically for healthcare providers, hospitals, and medical facilities. VoIP technology allows for high-quality audio and video communication between staff members and patients, which can improve the quality of care that hospitals provide.
What is the best phone system for hospitals?
When it comes to hospitals, a reliable and efficient phone system is crucial. The best phone system for hospitals is one that can handle high call volumes and ensure clear communication between staff members and patients. VoIP phone systems, such as CloudTalk, provide features like call forwarding, call monitoring, and automatic timeframes that help hospitals manage their calls more effectively.
What phones are used in hospitals?
Hospitals typically use a range of phones, including traditional landlines, cordless phones, and VoIP phones. Traditional landlines are becoming less common due to their limitations, such as high costs and limited functionality. Cordless phones are more mobile than landlines but still have limited features. VoIP phones, on the other hand, offer advanced features like call routing and automatic timeframes, making them an ideal choice for hospitals.
What is the role of mobile devices in healthcare?
Mobile devices in healthcare refer to smartphones, tablets, and other handheld devices. They are used by healthcare providers to access patient information and communicate with colleagues. Mobile devices have become increasingly important, as they allow for greater flexibility and mobility for healthcare professionals.
What industry regulations to seek in a VoIP healthcare calling solution?
If you are on the hunt for a VoIP calling solution for the healthcare industry, search for a PCI-DSS-compliant phone system like CloudTalk. Ideally, your solution should also be ISO 27001:2013 certified and follow GDPR regulations.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
