Protect Sensitive Data With Our Calling Solution For Healthcare

Keep your clients’ private information safe 24/7 with CloudTalk. Our modern calling software is designed to protect your call center from potential cybersecurity threats.

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3,000+ innovative companies run on CloudTalk call center software

Keep client data safe

Protect clients’ and patients’ personal data. CloudTalk adheres to current strict security requirements. Our end-to-end encryption ensures that your calls and messages travel safely, so only the intended end-users receive them. We are also compliant with industry regulations like PCI-DSS and ISO 27001:2013 certified.

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Increase
calls per agent by

87%

Call quality

10/10

Increase
first call close by

17%

Decrease
holding time by

22%

Increase
answer-seizure ratio by

59%

Effectively manage calls

Manage each incoming call step by step. Our advanced IVR menus (part of Call Flow Designer) make calling a smoother experience. Provide better services and personalize callers’ journeys through intelligent call routing with pre-defined criteria, perfectly tailored to your unique preferences.

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Integrate your data

Save time with an integrated phone system for healthcare and focus primarily on attending to clients. Thanks to our 30+ popular integrations, all client data is always at your disposal, in a single, unified platform. Make your work easier with software like Zendesk and HubSpot, or connect your favorite 3rd party solutions via Zapier.

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Featured integrations

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Reach Clients Globally

Offer the best care, wherever your clients may be. Choose from 160+ international numbers (the widest range on the market!) and make sure that clients from all across the globe reach you with ease. International numbers also drastically reduce costs related to international telephony by eliminating extremely high international calling fees.

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Best call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platform

4.4/5 – 258 reviews

4.3/5 – 663 reviews

4.4/5 – 305 reviews

4.5/5 – 258 reviews

More Benefits For Healthcare Industry

Respond quickly

Master your phone calls. See when patients and clients contacted you and call them back in a single click. Forward calls to another agent whenever needed.

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Track performance

Follow information on your calls in real time with call statistics, provide your managers with relevant data, make informed decisions and adjust your processes.

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Coach your team

Record your calls safely, in compliance with data privacy regulations. Use the recordings to create unique courses, knowledge bases, or onboarding processes.

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Call in minutes

Set up CloudTalk in minutes, with no need for tech support or in-person meetups. All you need is a pair of headset and a device with an internet connection.

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High-quality calls & stable connection

Connect with your clients and stakeholders smoothly, with no interruptions. CloudTalk offers you high-quality calls with guaranteed latency and minimal jitter.

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Set custom greetings

Personalize your services. Set up custom greetings inside of your IVR menu and deliver a pleasant journey for your callers even before you pick up the call.

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Over 3,000 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

FAQ

What is healthcare VoIP?

Healthcare VoIP is a phone service that is designed specifically for healthcare providers, hospitals, and medical facilities. VoIP technology allows for high-quality audio and video communication between staff members and patients, which can improve the quality of care that hospitals provide.

What is the best phone system for hospitals?

When it comes to hospitals, a reliable and efficient phone system is crucial. The best phone system for hospitals is one that can handle high call volumes and ensure clear communication between staff members and patients. VoIP phone systems, such as CloudTalk, provide features like call forwarding, call monitoring, and automatic timeframes that help hospitals manage their calls more effectively.

What phones are used in hospitals?

Hospitals typically use a range of phones, including traditional landlines, cordless phones, and VoIP phones. Traditional landlines are becoming less common due to their limitations, such as high costs and limited functionality. Cordless phones are more mobile than landlines but still have limited features. VoIP phones, on the other hand, offer advanced features like call routing and automatic timeframes, making them an ideal choice for hospitals.

What is the role of mobile devices in healthcare?

Mobile devices in healthcare refer to smartphones, tablets, and other handheld devices. They are used by healthcare providers to access patient information and communicate with colleagues. Mobile devices have become increasingly important, as they allow for greater flexibility and mobility for healthcare professionals.

What industry regulations to seek in a VoIP healthcare calling solution?

If you are on the hunt for a VoIP calling solution for the healthcare industry, search for a PCI-DSS-compliant phone system like CloudTalk. Ideally, your solution should also be ISO 27001:2013 certified and follow GDPR regulations.