Protect Patient Data with a HIPAA-Compliant Phone Number

Safeguard every patient conversation and avoid the risks of non-HIPAA-compliant phone systems, including data breaches, regulatory fines, and loss of patient trust.

Protect calls with a secure telephone number with end-to-end encryption
Ensure authorized access and full compliance with secure call routing, authentication, and audit logs
Streamline healthcare communication with CloudTalk’s secure, HIPAA-compliant phone system.

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Over 4,000 businesses use CloudTalk to have MORE and BETTER calls

81.7%

Increase of call volume

Call volume 81.7%↑, missed calls 23.7%↓.

2.5X

Outbound success rate

Doubled outbound success & halved lost deals.

80%

Decrease in wait time

Wait times cut by 80% and call handling time by 25%.

How We Help

Secure & Streamline Healthcare Calls

Eliminate Breach Downtime, Ensure Secure Calls

Protect patient data with 256-bit encrypted calls.
Authenticate users securely with 2FA & role-based access.
Ensure HIPAA compliance with a signed Business Associate Agreement (BAA).

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Optimize Call Flows While Maintaining Compliance

Customize call flows with IVR, voicemail, and forwarding.
Record calls securely with encrypted storage & audit logs.
Access local & toll-free numbers in 160+ countries for HIPAA-compliant businesses.

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Make Healthcare Communication Smoother & Safer

Connect with 35 integrations and CRMs.
Support HIPAA-compliant telehealth & remote patient engagement — potentially reducing missed appointments by 34%.²
Analyze compliance with custom call reports & analytics.

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Modern Sales Teams Rely On Us When They Need To

Avoid Fines of
Up to $1.5 Million
Per Year

Avoid fines of up to $1.5 million per year¹ by implementing secure call tracking with encryption and strict access controls to help prevent unauthorized data exposure. Find out more about how to stay compliant.

Enhance Patient Trust & Streamline Communication

Track and analyze patient interactions to improve response times, reduce missed calls, and enhance communication. Optimize appointment scheduling to ensure patients receive timely care and support. Learn more about call center solutions for healthcare.

Unlock Valuable Insights Without Compromising Compliance

HIPAA-compliant VoIP with call tracking helps healthcare organizations measure marketing effectiveness, identify communication gaps, and even improve patient care by reducing hospital readmissions and penalties by up to 82% with HIPAA-compliant solutions³. Read more about HIPAA-compliant VoIP.

Why CloudTalk

In a world of endless options—Learn why CloudTalk is the best HIPAA-compliant virtual phone number solution

Optimize Healthcare Communication with Ease.

Enhance Patient Trust & Communication: Safely handle sensitive patient information in telehealth and virtual consultations with a secure telephone number solution.
Improve Operational Efficiency: Automate compliance with audit logs and data retention policies, and increase administrative efficiency with call logging and analytics.
Easily Scale Your Growing Team: Streamline healthcare communication with HIPAA-compliant virtual phone numbers and seamless integrations with your systems.

Strengthen Data Security & Compliance

Protect patient data, prevent breaches, and stay audit-ready with secure solutions.

Prevent Data Breaches & Fines: Protect patient information with end-to-end encryption, secure authentication, and strict access controls.
Stay Audit-Ready: Keep detailed call logs and compliance reports to meet HIPAA phone requirements effortlessly.
Reduce Risk with Automated Compliance: Automatically log and store calls securely, enforce HIPAA-compliant data retention rules, and monitor call activity to protect PHI.

We had issues with call quality and connectivity, which were major pain points for us. Calls would sometimes intertwine, meaning agents could hear each other’s conversations, which was not only confusing but also compromised client privacy. We no longer have issues with intertangled calls, and our agents can manage their leads more effectively.

Ahmed A., Data Management and Reporting Specialist, Dentakay

Protect Patient Data

Deliver Faster, More Reliable Patient Support

Reduce missed calls, streamline scheduling, and enhance follow-ups with ease.

Reduce Missed Calls & Hold Times: Route patients to the right department instantly with IVR and intelligent call routing.
Sync Call Data with Your CRM: Automatically log and store patient interactions in your CRM while ensuring HIPAA phone number compliance.
Enhance Follow-Ups: Ensure timely patient callbacks with automated reminders and call queue management.

CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

Mariana R., Product Manager, Swile

Deliver Better Support

Make Data-Driven Decisions with AI-Powered Insights

Use AI analytics to optimize operations, enhance compliance, and improve care.

Gain Full Visibility into Call Operations: Use HIPAA-compliant VoIP AI analytics to track call trends, agent performance, and patient engagement.
Optimize Resource Allocation with AI: Use smart calling to identify high-traffic call times, staffing needs, and workflow bottlenecks to improve efficiency without sacrificing care.
Enhance Compliance with AI Monitoring: Leverage AI-driven compliance oversight to detect risks, flag anomalies, and ensure data security.

With CloudTalk, we finally have visibility. We can see which teams are handling calls and whether they’re the right ones for the job. That allows us to rebalance workloads and reduce missed calls.

Nathalia G., CXOps Specialist, Alura

Increase efficiency with AI

Secure, Scalable, and Smart—The Future of Healthcare Communication

With HIPAA-compliant phone numbers, AI-powered insights, and end-to-end security, CloudTalk helps healthcare teams protect patient data, increase efficiency, and avoid millions in fines. Stay compliant, reduce risks, and, improve patient experiences by confirming appointments and lowering readmission rates —- all with a secure, efficient, and scalable solution built for modern healthcare.

FAQs

What makes a phone system HIPAA-compliant?

It uses encryption, access controls, audit logs, and secure authentication to protect patient data and meets HIPAA requirements with a BAA.

Can I record calls securely under HIPAA rules?

Yes, if encrypted, access-controlled, and securely stored. CloudTalk ensures HIPAA-compliant call recording with retention policies and audit logs.

How does encryption protect patient data?

Encryption secures patient data by converting it into unreadable code, preventing unauthorized access and ensuring compliance with HIPAA regulations.

How to improve your outbound call center?

HIPAA does not have a dedicated phone number, but you can contact the HHS Office for Civil Rights (OCR) at 1-800-368-1019 for compliance inquiries.

What is considered a HIPAA complaint?

A HIPAA complaint is a violation of patient privacy, such as unauthorized data access, sharing PHI improperly, or failing to secure patient records.

Can HIPAA complaints be made by telephone?

Yes, complaints can be filed with HHS OCR by calling 1-800-368-1019 or online. Organizations must also have internal processes for handling HIPAA concerns.