Personalized 5-Star Service

Q: What are common problems in retail call centers?

Problem: Consumers Expect Continuous Service - people expect 24/7 support Solution: Virtual call center solution that can operate 24/7 with fewer costs. Provide your customers with self-service processes even during business hours and say goodbye to long AHT and low service levels. Automate repetitive tasks like order tracking and give your agents more time to focus on high-value tasks. Problem: Keeping Up With Emerging Communication Channels Solution: Manage all in one place/one app, with our CRM integrations you will have all customer's and agent's data in one place. Report and monitor data in order to optimize processes.

Tailor your retail experiences using information from past interactions and actionable analytics. Take your crystal-clear calls on the go, and deliver on customer expectations every time.

Contact sales

Trusted by 4,000 companies worldwide

Maximize Your Operational Efficiency

Reach Clients via SMS

Diversify communication and ensure near-100% open rates. Automate texts and send tailored SMS notifications to customers.

Optimize with Analytics

Access all performance analytics and reports in one place. Get in-depth insights into calls, including missed calls and more.

Presence in 160+ Markets

Improve response rates and reduce costs with CloudTalk’s caller ID for international calls. Choose from 160+ local numbers.

Deliver Excellent Experiences Anywhere in the World

Stay productive anywhere and anytime with the CloudTalk Go mobile app. Call and collaborate seamlessly from your smart device while keeping your personal number safe with Virtual Caller ID and saving money on call costs.

Great coverage of locations in many different countries, this capability was one of the most important benefits, as well as a great cost-benefit relation. I do recommend CloudTalk for your phone tracking resources…

Fabricio V., Global Digital Marketing Specialist at
Ingersoll Rand

Encourage Productivity & Employee Satisfaction

Call center agents make for the best brand ambassadors. Give them a reason to advocate for your products by streamlining processes and simplifying their daily tasks with 100+ advanced automation features and 35+ of their favorite 3rd-party integrations.

One of the standout features of CloudTalk is its versatility. It allows us to manage calls from various channels, such as phone, email, and chat, all in one unified interface. This consolidation has significantly increased our team’s efficiency and productivity. The intuitive dashboard and user-friendly interface make it easy to navigate and operate, even for non-technical users…

Verified User in Online Media, Small-Business

Practices

Create 5-star customer experiences with these 7 best practices

Personalize the Customer Experience

Provide your agents with the tools they need to see to use customer names and personal information at a glance. Let them create experiences that show you value your customers’ business and care for them as people.

Use Customer Feedback to Improve Operations

Support your agents in collecting feedback and reading between the lines. Help them identify room for improvement across your entire brand based on what people say.

Provide Omnichannel Support

Allow customers to contact you via whatever channel they like. As an example, your business would benefit from offering support across phone, email, chat, and various social media.

Measure Real-Time Metrics

Leverage call center analytics to create customized dashboards to keep track of vital metrics in real-time. Pay close attention to first call resolution rate, average handle time, and customer satisfaction to evaluate the effectiveness of your call center operations and identify areas for improvement.

Empower Your Agents

Provide your agents with the tools, training, and resources they need to handle customer inquiries and resolve issues quickly and effectively. Involve call recordings, reports, and campaigns in your operations and see the difference.

Use Automation to Streamline Processes

Implement automation solutions such as chatbots, click-to-call, power dialers, IVR, and more to streamline processes, unburden agents, and reduce wait times for customers.

Monitor and Optimize Calls and Call Flows

Ensure your agents deliver the best possible customer experiences by monitoring their calls and intervening whenever necessary.

Plans worth every dollar

Monthly Annually

Bosnia and Herzegovina

Central African Republic

Democratic Republic of the Congo

Republic of the Congo

East Timor (Timor-Leste)

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Vatican City (Holy See)

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

Unlimited domestic calling within US & Canada

Domestic minutes apply to calls within the US and Canada. Contact us to apply.
Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

500 outbound minutes per user/month domestic

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

Contact Sales

Essential

$30

$39

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

All Starter features, plus…
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

All Starter features, plus…
Unlimited domestic calling within US & Canada

Domestic minutes apply to calls within the US and Canada. Contact us to apply.
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

All Starter features, plus…
1,000 outbound minutes per user/month domestic

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

Contact Sales

Popular

Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

All Essential features, plus…
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

All Essential features, plus…
Unlimited domestic calling within US & Canada

Domestic minutes apply to calls within the US and Canada. Contact us to apply.
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

All Essential features, plus…
Unlimited outbound calls domestic (landline and mobile)

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

Contact Sales

Custom

Contact us
for tailor-made offer

What’s included?

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

Request a quote

AI Conversation
Intelligence

$19

/ month

Early bird price per agent/month.

What’s included?

Topic Extraction
Call Transcription
Automatic Summaries & Tags
Talk/Listen Ratio
Sentiment Analysis
Trending Topics Coming Soon
Transcript Keyword Search Coming Soon
CRM Integration Coming Soon
Keyword Monitoring Coming Soon
Call Scoring Coming Soon

Contact Sales

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See customer story

FAQs

What is a retail call center?

A retail call center is a type of call center that provides customer support services to retail companies. They handle customer inquiries, provide support for products and services, and use specialized technology to manage interactions efficiently.

What are the 8 types of call centers?

Each of the 8 types of call centers focuses on a different aspect, so your choice will depend on your company’s needs and expectations. Your options include the following: inbound call center, outbound call center, blended call center, virtual call center, automated call center, multichannel and omnichannel contact centers, in-house vs. outsourced call centers, off-shore call center.

What are common problems in retail call centers?

Problem:
Consumers Expect Continuous Service – people expect 24/7 support
Solution:
Virtual call center solution that can operate 24/7 with fewer costs. Provide your customers with self-service processes even during business hours and say goodbye to long AHT and low service levels. Automate repetitive tasks like order tracking and give your agents more time to focus on high-value tasks.
Problem:
Keeping Up With Emerging Communication Channels
Solution:
Manage all in one place/one app, with our CRM integrations you will have all customer’s and agent’s data in one place. Report and monitor data in order to optimize processes.