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Put the “I”
in KPI.
Gamify KPIs, motivate your team, and drive employee contributions with engaging visualizations and actionable coaching.
CloudTalk’s integration with Plecto lets you…
Data Visualization
Show employees what they’re working towards in real time with engaging data visualization.
KPI Gamification
Drive progress via timed, KPI-based competitions, complete with leaderboards and rewards.
Personalized Coaching
Unlock employees’ potential with individual performance targets and custom reward structures.
Understand
cause and effect
View your call center data through the lens of overall business performance. Identify issues and react in real-time to reinforce your bottom company’s line.
Drive
employee efficiency
Get real-time insights into agent performance via CloudTalk’s Dashboard, direct initiatives such as lowering wait times, and drive competition between employees.
Improve
personal performance
Filter data on a team or individual level and discover unique coaching opportunities. Avoid a costly-scatter-shot coaching approach and train the skills each agent needs the most.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.