Call Center for Plecto
Combine the strength of your Business Dashboard Software and powerful calling features with CloudTalk’s Plecto VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.
Why Integrate CloudTalk with Plecto?
Set up the Plecto call center integration in just a few clicks and gain real-time visibility into call performance, agent activity, and key customer interactions.
CloudTalk enhances Plecto by automating data synchronization, eliminating manual tracking, and providing live dashboards for call analytics. Use gamification tools to motivate teams, track KPIs, and boost productivity with seamless VoIP integration.
What is Plecto?
Plecto is a performance tracking and KPI visualization platform that helps businesses monitor real-time data, enhance agent efficiency, and drive sales performance.
What Data Does CloudTalk & Plecto Share?
Plecto
CloudTalk
CloudTalk processes
Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.
Workflow Actions
Plecto & CloudTalk exchange
Contact Information:
Sync names, emails, phone numbers, and lead details between systems.
Contact Information
Lead and Deal Activity:
Share updates on activities, statuses, and tags seamlessly.
Lead and Deal Activity
Plecto Receives
Call Data:
Missed calls, durations, call outcomes, and logs are synchronized to Plecto.
Call Data
Voicemails and Tags:
Access detailed call recordings, voicemails, and tags for tracking and follow-ups.
Voicemails and Tags
How to integrate Plecto with CloudTalk?
- Ensure you have a CloudTalk Essential plan and admin access for both tools.
- Log into your CloudTalk account and navigate to Settings > Integrations.
- Select Plecto from the integration list and click “Add Integration”.
- Enter your CloudTalk API credentials in the Plecto Data Source settings.
- Map the necessary call data fields for real-time analytics and performance tracking.
- Enable live dashboards and KPI tracking to sync CloudTalk call metrics with Plecto.
- Save your settings and start monitoring real-time call insights on your Plecto dashboard.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
1,702 Reviews on G2
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Craig H. 
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Carlotta B.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Daniel S.
Customer Support Specialist
It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Ivan M.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Arun S
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Joe P.
Account Manager
Plecto Phone Integration Benefits
Real-Time Call Data Visualization
Transform CloudTalk call data into live dashboards with Plecto. Track inbound, outbound, and internal calls with customizable metrics that update in real time. Gain instant insights into agent performance, call volumes, and response times to drive data-driven decisions.
Seamless Call History Sync
Automatically import call logs from CloudTalk into Plecto, categorized as inbound, outbound, or internal. Voicemails are recorded as inbound calls for full transparency. Configure data retention settings to store and analyze historical performance trends effortlessly.
Customizable Data Mapping & Metrics
Choose the exact call attributes you want to sync and define how they map in Plecto. Optimize dashboard tracking with tailored KPIs such as call duration, agent talk time, and wait times. Ensure every call metric aligns with your business objectives for maximum efficiency.
Automated Performance Tracking & Alerts
Set up automated alerts and performance benchmarks based on CloudTalk data. Monitor agent activity in real time, detect trends, and instantly address productivity gaps. Use Plecto’s analytics tools to drive continuous improvements in customer service and sales operations.
An Overview of Plecto Integration and CloudTalk
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
Is your existing phone system more drama than dial tone? Book a chat with CloudTalk – we make calls fun again!
Frequently asked questions
Yes, Plecto integrates with CloudTalk VoIP to track real-time call performance, agent productivity, and key call center KPIs.
Plecto doesn’t handle calls but syncs CloudTalk call data for tracking call activity, agent stats, and performance metrics.
Calls are managed through CloudTalk, and data is synced to Plecto for real-time monitoring and KPI tracking.
No, CloudTalk supports unlimited calls, and all call data is synced to Plecto without restrictions.
The setup takes just a few minutes using API authentication and simple data mapping in Plecto.
Yes, the integration is free with a CloudTalk subscription, but Plecto’s pricing plan may apply.
Features include real-time dashboards, KPI tracking, gamification, leaderboards, and automatic call data synchronization.
Yes, all calls, voicemails, and agent activities are logged in Plecto for accurate performance tracking.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
