Put the “I”
in KPI.

Gamify KPIs, motivate your team, and drive employee contributions with engaging visualizations and actionable coaching.

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CloudTalk’s integration with Plecto lets you…

Data Visualization

Show employees what they’re working towards in real time with engaging data visualization.

KPI Gamification

Drive progress via timed, KPI-based competitions, complete with leaderboards and rewards.

Personalized Coaching

Unlock employees’ potential with individual performance targets and custom reward structures.

ANALYTICS AT SCALE

Understand
cause and effect

View your call center data through the lens of overall business performance. Identify issues and react in real-time to reinforce your bottom company’s line.

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DASHBOARD-FRIENDLY

Drive
employee efficiency

Get real-time insights into agent performance via CloudTalk’s Dashboard, direct initiatives such as lowering wait times, and drive competition between employees.

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CUSTOM COACHING

Improve
personal performance

Filter data on a team or individual level and discover unique coaching opportunities. Avoid a costly-scatter-shot coaching approach and train the skills each agent needs the most.

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"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See customer story