Put the “I”
in KPI.

Gamify KPIs, motivate your team, and drive employee contributions with engaging visualizations and actionable coaching.

CloudTalk’s integration with Plecto lets you…

Data Visualization

Show employees what they’re working towards in real time with engaging data visualization.

KPI Gamification

Drive progress via timed, KPI-based competitions, complete with leaderboards and rewards.

Personalized Coaching

Unlock employees’ potential with individual performance targets and custom reward structures.

Integrate Plecto with ease

cause and effect

View your call center data through the lens of overall business performance. Identify issues and react in real-time to reinforce your bottom company’s line.

employee efficiency

Get real-time insights into agent performance via CloudTalk’s Dashboard, direct initiatives such as lowering wait times, and drive competition between employees.

personal performance

Filter data on a team or individual level and discover unique coaching opportunities. Avoid a costly-scatter-shot coaching approach and train the skills each agent needs the most.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.