Call Center for Gorgias
Combine the strength of your helpdesk and powerful calling features with CloudTalk’s Gorgias VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.
Why Integrate CloudTalk with Gorgias?
Set up the Gorgias call center integration in a few clicks and streamline operations with calling, SMS, and actionable insights. Automate workflows with custom triggers and maintain up-to-date data with 2-way synchronization. Sync customer data, track call outcomes, access real-time details before answering, and create tickets automatically in Gorgias.
What is Gorgias?
Gorgias is a helpdesk platform for eCommerce brands, offering automation, customer support ticketing, and multi-channel communication for streamlined engagement.
What Data Do CloudTalk & Gorgias Share?
Gorgias
CloudTalkCloudTalk processes
Gorgias & CloudTalk exchange
Gorgias receive
How to integrate Gorgias with CloudTalk?
- Ensure you have a CloudTalk Essential plan and admin access for both tools.
- Log into your CloudTalk account and navigate to Settings > Integrations.
- Select Gorgias from the integration list and click + Add Integration.
- Sign in to your Gorgias account, navigate to Settings > REST API, and copy your Base API URL.
- Paste the API URL into CloudTalk and authorize data access.
- Configure your workflow settings, including call logging and ticket synchronization.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Customer Support Specialist
It's simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It's also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We're a business thousands of people contact, so seeing who's calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Account Manager
Gorgias Phone Integration Benefits
Centralized Customer Interactions
Consolidate all customer interactions in one place. Calls, voicemails, and SMS messages are automatically logged as Gorgias tickets, giving your agents instant access to customer history, order details, and previous interactions without switching platforms.
Click-to-Call & Real-Time Data Sync
Make calls directly from Gorgias with a single click. The integration ensures that contact details, call logs, and notes are updated in real time, providing agents with relevant customer insights before answering or making a call.
Automated Ticketing & Call Logging
Every inbound and outbound call is logged as a ticket in Gorgias, complete with call recordings, notes, and tags. Customize ticket creation rules to streamline workflows and ensure every conversation is properly documented for future reference.
Efficient SMS & Voicemail Management
Seamlessly integrate SMS communication into your Gorgias helpdesk. Outbound and inbound messages are logged as tickets, ensuring that customer queries via SMS are addressed efficiently and tracked alongside other support interactions.
An Overview of Gorgias Integration and CloudTalk
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
What real users are saying
The inside scoop from actual CloudTalk customers.
From 20-Minute Waits to 3-Minute Service
“With CloudTalk, we dropped our missed calls from 80% to 16% and cut wait times by over 85%, while scaling from 2 to 20+ agents.”
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40% Lift in Call Connections
“With CloudTalk, our pre-sales team stopped wasting time on dropped calls and started having more of the right ones.”
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20% More Efficient Call Handling
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
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40% Fewer Missed Calls
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
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From 3 Phone Systems to One Source of Truth
“Before CloudTalk, our data was scattered. Now, everything lives in HubSpot — connected, visible, and fully unified.”
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66% More Capacity Without Hiring
“CloudTalk made it easy to scale support fast: we cut handle time by 33% and now handle 66% more calls per agent.”
Read case studyIs your existing phone system more drama than dial tone? Book a chat with CloudTalk – we make calls fun again!
Join thousands of teams already growing with CloudTalk.
Frequently asked questions
Streamline workflows with Gorgias Inbound Call Center Integration, automating call logging, ticket creation, and customer data sync in real time.
Yes! CloudTalk’s Gorgias VoIP Integration lets you make, receive, and log calls within Gorgias, ensuring seamless customer interactions.
Use Click-to-Call to dial any customer directly from a Gorgias ticket. Calls are logged automatically, saving time and improving efficiency.
Incoming calls appear in CloudTalk’s phone app, showing customer details and ticket history, so agents have full context before answering.
There’s no limit, but usage depends on your CloudTalk plan and assigned agent settings. Upgrade to handle more inbound and outbound calls.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
