Put the “custom” in
customer service.

Wow shoppers and empower your support team with the AI-fueled customer service solution for Shopify stores.

CloudTalk’s integration with Gorgias lets you…

Resolution Automation

Offer instant resolutions by automatically processing returns, generating discount codes and more.

AI-Powered Service

Offer 24/7 omnichannel support with AI-powered chatbots without any extra hiring needed.

Customer Profiles

Access each customer’s order history, loyalty status, subscriptions, reviews and more with just a click.

Integrate Gorgias with ease

Thrive on tailored

Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.

From start
to success

Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.

Always ready

Know who’s on the line before you pick up the phone. CloudTalk provides your agent with that prospect’s existing tickets directly in CloudTalk’s phone apps.


What is the Gorgias Integration, and how do you use it?

Gorgias is a gorgeous (see what we did there?) helpdesk solution designed for e-commerce companies that helps your Support Team effectively handle customers’ support requests.
You can use it to connect and manage all of your customer service channels, including email, chat, phone, Messenger, Facebook, Instagram, and SMS, from a single place – the Gorgias Dashboard.

How does the Gorgias Integration work with Cloudtalk?

Combining CloudTalk and Gorgias allows you to access and leverage the data from one platform in the other and vice versa. On top of saving you time that you’d otherwise spend scouring CRMs, CloudTalk’s Click-to-Call function will let you initiate calls instantly from the Gorgias interface, speeding up the customer service process and boosting client satisfaction.

How does the Gorgias + CloudTalk integration help my business?

There are several ways that the Gorgias + CloudTalk integration can help your business. The top 3 include:
– Initiate calls with a single click with CloudTalk’s click-to-call feature in any platform or any site and boost your performance.
– Make calls and send and sync SMS between both systems, giving customers one more channel to reach out to and get help.
– Lower FRT, export calls as tickets to the helpdesk system, or import tickets from Gorgias into CloudTalk and see the difference for yourself.
Check out which integrations you should consider too.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.