Put the “custom” in
customer service.

Wow shoppers and empower your support team with the AI-fueled customer service solution for Shopify stores.

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CloudTalk’s integration with Gorgias lets you…

Resolution Automation

Offer instant resolutions by automatically processing returns, generating discount codes and more.

AI-Powered Service

Offer 24/7 omnichannel support with AI-powered chatbots without any extra hiring needed.

Customer Profiles

Access each customer’s order history, loyalty status, subscriptions, reviews and more with just a click.

CUSTOMIZATION

Thrive on tailored
ticketing

Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.

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UNIFIED COMMUNICATIONS

From start
to success

Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.

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MORE PREDICTABILITY

Always ready

Know who’s on the line before you pick up the phone. CloudTalk provides your agent with that prospect’s existing tickets directly in CloudTalk’s phone apps.

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"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."

Sara Konickova Sales Ops Manager

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FAQs

What is the Gorgias Integration, and how do you use it?

Gorgias is a gorgeous (see what we did there?) helpdesk solution designed for e-commerce companies that helps your Support Team effectively handle customers’ support requests.
You can use it to connect and manage all of your customer service channels, including email, chat, phone, Messenger, Facebook, Instagram, and SMS, from a single place – the Gorgias Dashboard.

How does the Gorgias Integration work with Cloudtalk?

Combining CloudTalk and Gorgias allows you to access and leverage the data from one platform in the other and vice versa. On top of saving you time that you’d otherwise spend scouring CRMs, CloudTalk’s Click-to-Call function will let you initiate calls instantly from the Gorgias interface, speeding up the customer service process and boosting client satisfaction.

How does the Gorgias + CloudTalk integration help my business?

There are several ways that the Gorgias + CloudTalk integration can help your business. The top 3 include:
– Initiate calls with a single click with CloudTalk’s click-to-call feature in any platform or any site and boost your performance.
– Make calls and send and sync SMS between both systems, giving customers one more channel to reach out to and get help.
– Lower FRT, export calls as tickets to the helpdesk system, or import tickets from Gorgias into CloudTalk and see the difference for yourself.
Check out which integrations you should consider too.