Phone system integration for Gorgias

Make and receive calls using powerful call center software connected to your favorite business tools. Learn more about the Gorgias Integration.

Gorgias Overview

Gorgias is an e-commerce helpdesk that allows customer service teams to manage all of their clients’ interactions in one place. 

Customer service teams use it to reduce ticket first response time and improve efficiency. With its features, Gorgias helps you to increase clients’ satisfaction and loyalty.

Integrate CloudTalk with the Gorgias helpdesk software and turnstreamline of communication between you and your customers into a no-brainer.

Why to integrate Gorgias with CloudTalk

The integration allows you to handle phone conversation with ease. CloudTalk offers 50+ advanced call center features and various integrations in order to help you deliver outstanding customer service:

• Call your customers and prospects with a single click from Gorgias
• Export calls as tickets in your helpdesk system
• Import tickets from Gorgias to CloudTalk
• See a caller’s information before picking up a call in CloudTalk
• Synchronize the SMS into your Gorgias 
• Automatically sync customer data between both systems

Connect CloudTalk with Gorgias for a better overview of communication with your customers. When using the integration, all calls, voicemails, and SMS will be logged as tickets in Gorgias. 

The integration further allows you to initiate calls with your prospects and customers with a single click directly from Gorgias. 

When using Gorgias + CloudTalk integration, your agents will also see all important caller data directly in the CloudTalk real-time customer card. 

The real-time customer card displays all of the following information: 

• The customer’s contact details (name, email, phone number, company, address, website, etc.)
• Call history with call recordings
• Comments and notes
• Gorgias tickets and conversations
• Additional activities from Gorgias and CloudTalk software

Benefit from CloudTalk’s features like Click to Call (Chrome extension which enables you to call directly from Gorgias), Call Flow Designer, Call Recordings, IVR, Call Notes, Call Monitoring, Warm Transfer, and many more.

Additionally, there is no need to manually update the data in each system. With real-time synchronization, all data will be automatically updated in both systems. 

You will find the client’s conversation history in the CloudTalk interface. Furthermore, Gorgias will display all data related to CloudTalk calls. If you create a new contact or update an existing one in Gorgias, changes are automatically transferred to CloudTalk, and vice versa.

With every phone call via Cloudtalk, a new ticket is created in the Gorgias helpdesk. The ticket includes information such as date and time of the call, call duration, call tags and notes, and call recording. 

How to setup Gorgias with CloudTalk

Check out the following video to see how to integrate Gorgias with CloudTalk. If needed, you can access our setup knowledge base article for more information in our help section.