Gorgias Phone System Integration

Call Center
for Gorgias

Q: How does the Gorgias + CloudTalk integration help my business?

Streamline workflows with Gorgias Inbound Call Center Integration , automating call logging, ticket creation, and customer data sync in real time.

Q: Does Gorgias integrate with VoIP?

Yes! CloudTalk’s Gorgias VoIP Integration lets you make, receive, and log calls within Gorgias, ensuring seamless customer interactions.

Q: How do you make a phone call in Gorgias?

Use Click-to-Call to dial any customer directly from a Gorgias ticket. Calls are logged automatically, saving time and improving efficiency.

Q: How do you answer a call in Gorgias?

Incoming calls appear in CloudTalk’s phone app , showing customer details and ticket history, so agents have full context before answering.

Q: Is there a limit to the number of calls I can make or receive through the Gorgias-CloudTalk integration?

There’s no limit, but usage depends on your CloudTalk plan and assigned agent settings. Upgrade to handle more inbound and outbound calls.

Combine the strength of your helpdesk and powerful calling features with CloudTalk’s Gorgias VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.

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4,000+

Satisfied customers

160+

international numbers

300%

More calls per day

50%

Lower wait times

Why Integrate CloudTalk with Gorgias?

Set up the Gorgias call center integration in a few clicks and streamline operations with calling, SMS, and actionable insights. Automate workflows with custom triggers and maintain up-to-date data with 2-way synchronization. Sync customer data, track call outcomes, access real-time details before answering, and create tickets automatically in Gorgias.

What is Gorgias?

Gorgias is a helpdesk platform for eCommerce brands, offering automation, customer support ticketing, and multi-channel communication for streamlined engagement.

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What Data Do CloudTalk & Gorgias Share?

Gorgias

CloudTalk

How to integrate Gorgias with CloudTalk?

Ensure you have a CloudTalk Essential plan and admin access for both tools.
Log into your CloudTalk account and navigate to Settings > Integrations.
Select Gorgias from the integration list and click + Add Integration.
Sign in to your Gorgias account, navigate to Settings > REST API, and copy your Base API URL.
Paste the API URL into CloudTalk and authorize data access.
Configure your workflow settings, including call logging and ticket synchronization.

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Gorgias Phone Integration Benefits

Centralized Customer Interactions

Consolidate all customer interactions in one place. Calls, voicemails, and SMS messages are automatically logged as Gorgias tickets, giving your agents instant access to customer history, order details, and previous interactions without switching platforms.

Click-to-Call & Real-Time Data Sync

Make calls directly from Gorgias with a single click. The integration ensures that contact details, call logs, and notes are updated in real time, providing agents with relevant customer insights before answering or making a call.

Automated Ticketing & Call Logging

Every inbound and outbound call is logged as a ticket in Gorgias, complete with call recordings, notes, and tags. Customize ticket creation rules to streamline workflows and ensure every conversation is properly documented for future reference.

Efficient SMS & Voicemail Management

Seamlessly integrate SMS communication into your Gorgias helpdesk. Outbound and inbound messages are logged as tickets, ensuring that customer queries via SMS are addressed efficiently and tracked alongside other support interactions.

An Overview of Gorgias Integration and CloudTalk

AI-Powered

Make Smarter Calls with Conversational Intelligence

Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.

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Infinitely Scalable

Enter 160+ International Markets Instantly

Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.

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Customer-Focused

Sell, Support, Satisfy Customers & Succeed

Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.

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