Lasting customer experiences.

Simplify customer service operations, improve agent productivity, and deliver lasting customer experiences.

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CloudTalk’s integration with Zoho Desk lets you…

Omnichannel Experience

Connect with customers across all channels, including email, chat, and phone calls from a single solution.

AI-Powered
Service

Let Zoho’s Zia AI respond to routine questions based on your knowledge base and close more tickets faster.

Sentiment
Analysis

Add context to every ticket with AI-powered sentiment analysis and craft the best response possible every time.

FULL VISIBILITY

From demo
to support

CloudTalk connects to both Zoho CRM and Zoho Desk so your sales, customer success and support teams can monitor every call in your reporting tools.

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CUSTOMIZATION

Thrive on tailored
ticketing

Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.

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UNIFIED COMMUNICATIONS

From start
to success

Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.

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"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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FAQs

What is Zoho Desk integration, and how to use it?

The CloudTalk + Zoho integration allows you to automate your call center daily workflows, boost your sales teams’ performance and track all important metrics. It allows you to make or receive inbound and outbound calls without leaving Zoho Desk and use 70+ advanced features.

How Zoho Phone Integration + CloudTalk integration works

Connect CloudTalk with Zoho Desk for faster ticket resolution. Save your customer support time with automatic call logging and gain easier access to recent ticket activity.
This leads to more personalized conversations right away! Add the most advanced and modern call center capabilities to Zoho Desk and centralize your phone interactions in one place.

How Zoho Desk benefits your business?

With automatic call logging and two-way synchronization, you have all important customer data within your reach.

All caller information is associated with the tickets. Therefore, you can display them anytime you need. The integration allows you to speed up your communication effortlessly.

Furthermore, manage inbound and outbound calls directly in the Zoho Desk interface, and use the click-to-call feature to dial any number you want.

Our integration also allows you to start conversations without leaving Zoho Desk. See the full activity history the second you receive a call.