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Zoho Desk Contact Center Integration
Call Center
for Zoho Desk
Streamline your support with the Zoho call center software integration by CloudTalk. Make and receive calls, send SMS messages, and access up-to-date contact information and call logs without switching tabs, thanks to seamless 2-way synchronization.
Made by
CloudTalk
Category
Helpdesk
Use for
Support
Collaboration
Productivity
Users
Agents
Supervisors
Trusted by Thousands
1,400 Reviews on G2
4,000+
Satisfied customers
160+
international numbers
300%
More calls per day
50%
Lower wait times
Why Integrate Zoho Desk with CloudTalk?
Give your agents the means to meet client needs without spending hours on repetitive tasks. Speed up ticket resolution times via workflow automation for call logging and follow-ups while enabling customer support efforts with comprehensive contact data seamlessly synchronized between Zoho and CloudTalk every 5-10 minutes. Accept inbound calls and fuel conversation with ticket and contact insights from previous interactions.
What Is Zoho Desk?
Zoho Desk is a robust, cloud-based help desk software used by thousands of businesses worldwide. It empowers customer service teams with powerful ticketing, automation, and reporting tools to deliver exceptional support.
Zoho Desk Call Center Software Benefits
Make Smarter Calls
Stop switching between tabs and solve issues faster to earn customers’ loyalty with the Zoho Desk integration. Access call logs, recordings, notes, and complete call histories in your Helpdesk. Initiate calls and follow up on interactions and support tickets with all the necessary insights at your fingertips.
Synchronize Data
Eliminate manual data entry and prevent duplicate records with real-time, two-way synchronization between CloudTalk and Zoho Desk. Automatically log tickets for calls, sync contact details, and ensure your support team always works with up-to-date information for smoother workflows.
Make Better Decisions
Access detailed analytics, call recordings, and notes to better understand customer interactions. Leverage Conversational Intelligence insights to identify trends and common topics. Deliver personalized support and improve decision-making while enhancing customer satisfaction.
How to Integrate Zoho Desk with CloudTalk?
- Ensure you have Admin access to both CloudTalk and Zoho Desk.
- Log into your CloudTalk Dashboard and navigate to Settings > Integrations.
- Locate Zoho Desk in the list of integrations and click “+Add Integration.”
- Authenticate the integration by logging into your Zoho Desk when prompted.
- Select which types of calls should be logged as Zoho Desk tickets.
- Set up specific connected numbers to limit the scope of the integration.
- Match contact tagging conventions in Zoho Desk and CloudTalk for better organization.
Make the Most of Your Zoho Desk Integration
Go beyond support and combine CloudTalk’s powerful calling capabilities with the Zoho Desk CRM integration. Create a unified environment your entire organization can enjoy with sales workflow automation, Power Dialing capabilities, and more!
What Data Does the Zoho Desk Integration Share?
Zoho Desk
CloudTalk
CloudTalk receives
Tickets:
Tags and ticket metadata.
Ticket Information
Zoho Desk receive
Contact Information:
Names, phone numbers, emails.
Contact Details
Call Logs:
Missed and answered calls, durations, and outcomes.
Call History
Voicemails and Notes:
Attachments, call recordings, and agent notes.
Transcriptions and Notes
Why Choose CloudTalk for Your Zoho Call Integration?
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
FAQs
Can you make calls through Zoho?
Yes, with CloudTalk’s Zoho Desk integration, you can make outbound calls and accept inbound calls directly from Zoho Desk. This eliminates the need to switch between platforms and ensures all call data is automatically logged into Zoho Desk.
Does Zoho have a dialer?
While Zoho Desk doesn’t include a built-in dialer, the CloudTalk integration adds this functionality. It allows you to use features like click-to-call and power dialers to make calls directly from your Zoho Desk interface.
Are Zoho integrations free?
Zoho Desk integrations are included as part of CloudTalk’s Expert or Custom plans. While Zoho Desk itself doesn’t charge extra for this integration, additional costs may apply depending on your CloudTalk subscription plan.
What is Zoho Desk integration, and how can you use it?
The Zoho Desk integration connects your CloudTalk call center software with Zoho Desk’s help desk platform. It enables seamless synchronization of contacts, call logs, voicemails, and tickets.
This integration allows you to log calls directly into tickets, automate workflows, and keep all customer data up-to-date. To use it, simply activate the integration through your CloudTalk dashboard, authenticate your Zoho Desk account, and configure synchronization settings.
How does Zoho Phone Integration + CloudTalk integration work?
CloudTalk’s integration with Zoho Desk synchronizes call data, voicemails, and agent notes directly into Zoho Desk tickets. It also provides advanced telephony features like click-to-call, automated call logging, and voicemail management. Agents can manage all communications directly in Zoho Desk, saving time and improving efficiency by reducing manual data entry.
